Qureos Mentor

Mecklenburg County

<div><div>Mecklenburg County's Community Support Services (CSS) Department transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County&rsquo;s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations.</div><div>
</div><div>
Position Specific Information: 
This position will be housed onsite at the Mecklenburg County Detention Center in uptown Charlotte at 801 East Fourth Street, Charlotte, NC 28202. The position hours are Monday &ndash; Friday, 8:00 AM to 5:00 PM.
 
 
Candidates are required to be credentialed or licensed with the NCASPPB including CADC, or LCAS. Provisionally certified and associate licensed individuals may be considered such as LCAS-A and CADC-INTERN status with the NCASPPB.
 
 
The candidate for this position will be responsible for providing treatment services (individual counseling, group counseling, facilitating screenings and assessments, and case management duties) following the 12 Core Functions of substance use counseling.
 
 
Selected candidate will be required to complete onboarding processes with both the County and with the Mecklenburg County Sheriff&rsquo;s Office (MCSO). This includes the ability to obtain and maintain facility access to the Mecklenburg County Detention Center as a contingency of employment. 
 
Essential Functions</div><ul><li>
 Provide substance use services based on the 12 core functions of substance use counseling.</li><li>
 Provide individual and group counseling.</li><li>
 Assist with the development of the client&rsquo;s person-centered plan and monitor progress.</li><li>
 Complete documentation in accordance with Federal, state and county policies.</li><li>
Participate in clinical supervision.</li><li>
Provide didactic education on recovery related topics.</li><li>
Generate letters on behalf of clients to verify participation in treatment.</li><li>
Conduct random urine drug screens or Breathalyzer tests.</li><li>
Complete Incident Reports as needed.</li><li>
Maintain client record.</li><li>
 Work on an interdisciplinary team and communicate daily with the team.</li><li>
 May be required to staff shelters due to a disaster or assist with other mass care duties in the event of an emergency.</li></ul><div>
</div><div>
Minimum Qualifications: 
Experience: Minimum of three years of experience in substance abuse counseling.
 
Education: Bachelor's Degree in a human services field.
 
Combination of relevant education and relevant experience accepted: Yes. 
 
Licenses and Certifications:</div><ul><li>
Certified as an Alcohol and Drug Counselor (CADC), Licensed Clinical Addictions Specialist (LCAS), by the North Carolina Substance Abuse Professional Practice Board. Provisionally certified and associate licensed individual may be considered.</li><li>
Requires a valid North Carolina or South Carolina Driver's License.</li><li>
Requires ability to obtain and maintain Mecklenburg County Driving Privileges.</li></ul><div> 

Community Support Services positions:</div><ul><li>
This position performs key job functions at a community partner work site. Employment in this position is conditional upon following all policies and procedures of the community partner host agency and adhering to all requirements that the community partner agency has established to grant and maintain physical and/or virtual access to the work site. If access is revoked, employment will be terminated.</li></ul><div>
</div><div>
Preferred Qualifications:</div><ul><li>
Previous work experience in a criminal justice setting preferred.</li><li>
Full CADC certification or full LCAS licensure with the NCASPPB preferred.</li></ul></div>

Substance Use Counselor

<div>Follow Your Calling, Find Your Career!!
Please apply by: Open until filled.
Salary Range: $47,393.00 to $59,241.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant&rsquo;s salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you&rsquo;ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We&rsquo;re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County&rsquo;s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations.
 
 
Position Specific Information
This position will be housed onsite at the Mecklenburg County Detention Center in uptown Charlotte at 801 East Fourth Street, Charlotte, NC 28202.The position hours are Monday &ndash; Friday, 8:00 AM to 5:00 PM.
 
 
Candidates are required to be credentialed or licensed with the NCASPPB including CADC, or LCAS. Provisionally certified and associate licensed individuals may be considered such as LCAS-A and CADC-INTERN status with the NCASPPB. 
 
The candidate for this position will be responsible for providing treatment services (individual counseling, group counseling, facilitating screenings and assessments, and case management duties) following the 12 Core Functions of substance use counseling.
 
 
Selected candidate will be required to complete onboarding processes with both the County and with the Mecklenburg County Sheriff&rsquo;s Office (MCSO). This includes the ability to obtain and maintain facility access to the Mecklenburg County Detention Center as a contingency of employment. 
 
Position Summary
Provide counseling to individuals with various substance use and mental health issues. This position, with a high degree of latitude, is responsible for providing general counseling, developing person-centered plans, and providing educational lectures based on the 12 core functions of substance use counseling. 
 
Essential Functions
Provide substance use services based on the 12 core functions of substance use counseling
 
Provide individual and group counseling 
Assist with the development of the client&rsquo;s person-centered plan and monitor progress 
Complete documentation in accordance with Federal, state and county policies 
Participate in clinical supervision 
Provide didactic education on recovery related topics 
Generate letters on behalf of clients to verify participation in treatment 
Conduct random urine drug screens or Breathalyzer tests 
Complete Incident Reports as needed 
Maintain client record 
Work on an interdisciplinary team and communicate daily with the team 
May be required to staff shelters in the event of a disaster or assist with other mass care duties in the event of an emergency 
 
Minimum Qualifications
Experience: Minimum of three years of experience in substance abuse counseling. 
 
Education: Bachelor's Degree in a human services field. 
 
Combination of relevant education and relevant experience accepted: Yes 
 
Licenses and Certifications: 
Certified as an Alcohol and Drug Counselor (CADC), Licensed Clinical Addictions Specialist (LCAS), by the North Carolina Substance Abuse Professional Practice Board. Provisionally certified and associate licensed individual may be considered.
 
Requires a valid North Carolina or South Carolina Driver's License. 
Requires ability to obtain and maintain Mecklenburg County Driving Privileges.
Community Support Services positions: This position performs key job functions at a community partner work site. Employment in this position is conditional upon following all policies and procedures of the community partner host agency and adhering to all requirements that the community partner agency has established to grant and maintain physical and/or virtual access to the work site. If access is revoked, employment will be terminated. 
 
Preferred Qualifications
Previous work experience in a criminal justice setting preferred. 
 
Full CADC certification or full LCAS licensure with the NCASPPB preferred. 
 
Knowledge, Skills and Abilities
Knowledge of 
Adult mental health/substance use treatment philosophies and practices, assessments, services, programs and standards/criteria 
Basic psychopharmacology 
Person-centered planning treatment modalities 
Recovery models 
Motivational interviewing techniques 
Problem solving techniques 
Crisis intervention methods 
Conflict resolution techniques 
Applicable Federal, State, and local laws, rules, regulations, and guidelines 
Individual rights 
Individual choice 
Case management principles and practices 
 
Skills 
Managing a caseload 
Determining effective intervention techniques for individuals 
Using a computer and related software applications 
Accessing community resources 
Developing networks with other providers 
 
Abilities 
Applied Learning: Assimilating and applying new job-related information in a timely manner 
Building Trust: Interacting with others in a way that instills confidence in one&rsquo;s intentions and those of the organization 
Care Management: Having the knowledge and skills to secure relevant client care data and identify key issues and relationships in the management of client care; understanding the relationships among assessments, interventions, and client responses; skilled in documentation of assessments and adjusting interventions as needed 
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided 
Client Education/Health Promotion: Supporting, explaining, and instructing client and client&rsquo;s family (significant other, care giver, etc.) in understanding the clinical procedures and equipment used to facilitate optimum health status; promoting the lifestyle changes required of the client and the client&rsquo;s family to achieve optimum health status 
Client Relations: Meeting client and client family needs; taking responsibility for a client&rsquo;s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult client situations and regain client confidence 
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently 
 
Computer Skills 
Proficient in various computer applications including Microsoft Office Suite 
 
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
 
 
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor&rsquo;s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.</div>

Substance Use Counselor - Detention Center / Jail

<div>Follow Your Calling, Find Your Career
Please Apply By: Thursday, April 2, 2026
Pay starts at $32.00/hr 
At Mecklenburg County, you&rsquo;ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We&rsquo;re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Did you know that Mecklenburg County Park and Recreation proudly hosts many community events each year? Hummingbird Festival, The Senior Games and Festival in the Park are just a few that our employees and residents look forward to every year! Mecklenburg County Park and Recreation Department (MCPRD) strives to enrich the lives of our residents. We do this by providing exciting and safe recreational amenities and programs, change to improve our resident&rsquo;s fitness levels and decrease health care costs. This contributes to a sense of community through events and spaces for the public to socialize, thereby increasing property values and providing tourism venues. We protect open space, natural areas, and our treasured tree canopy through stewardship. We play a critical role in ensuring Mecklenburg County achieves its vision that the county &ldquo;will be a community of pride and choice for people to LIVE, WORK and RECREATE.&rdquo; The department serves a population exceeding one million residents and serves the City of Charlotte, six towns, and the unincorporated areas of the county covering 523 square miles. In addition, the department manages over 21,000 acres and 230+ parks, nature preserves, greenways and facilities. The Mecklenburg County Park &amp; Recreation Department is continually recognized for its cutting-edge programs, state-of the-art facilities and unique partnerships. Our success is rooted in our staff. If you are interested in joining a dynamic team, dedicated to building a better community, and being recognized as leaders both in our community and across the country, then Mecklenburg County has great opportunities for you. 
POSITION SUMMARY 
Mecklenburg County Park &amp; Recreation Department is excited to add a Nurse to support our programming across Park and Recreation (including our Therapeutic &amp; Inclusive Recreation Services (TIRS) Division). This temporary position will work with internal and external customers on medication administration, illness management and education and managing other medical needs for our Park &amp; Recreation program participants. The incumbent will also provide support and education/training for staff on any medical needs, medication administration and care plans. This position will work on a PRN basis with schedule dependent on business and care needs. We anticipate the selected candidates will work approximately 20 hours per week, but this could vary.
By applying to this position, you are eligible to be considered for a similar role, in which you meet the minimum qualifications for, at other Park and Recreation locations should they become available. If you are looking to grow in your career, or transition laterally into a new role, don't miss this opportunity to apply!<div> 
ESSENTIAL FUNCTIONS 
<ul><li>Monitor, record, and report symptoms, medical information vital signs, or changes in patients' conditions.</li><li>Perform administrative duties as needed and maintains accurate, detailed reports and records.</li><li>Instruct individuals, families, or other groups on topics such as health education, disease prevention, or childbirth and develop health improvement programs.</li><li>Prepare patients for and assist with examinations or treatments.</li><li>Assess the needs of individuals, families, or communities, including assessment of individuals' home or work environments, to identify potential health or safety problems.</li><li>Order, interpret, and evaluate diagnostic tests to identify and assess patient's condition.</li><li>Modify patient treatment plans as indicated by patients' responses and conditions.</li><li>Consult and coordinate with healthcare team members to assess, plan, implement or evaluate patient care plans.</li><li>Provide health care, first aid, specified laboratory tests, physical examination, immunizations, or related assistance in various locations.</li><li>Prepare rooms, sterile instruments, equipment, or supplies and ensure that stock of supplies is maintained.</li><li>Consult with institutions or associations regarding issues or concerns relevant to the practice and profession of nursing.</li><li>Refer students or patient to specialized health resources or community agencies furnishing assistance.</li><li>Document patient history, related findings, and service performed along with necessary coding if in clinical assignment.</li><li>Monitor all aspects of patient care, including diet and physical activity.</li><li>Administer local, inhalation, intravenous, or other anesthetics</li></ul></div> 
MINIMUM QUALIFICATIONS 
Experience: Minimum of one (1) year of work experience as a Registered Nurse (RN); Will consider recent RN BSN graduate with three (3) years health department work experience as an LPN
Education: Bachelor&rsquo;s degree or higher in Nursing from an accredited college. If a higher degree in Nursing was conferred without a BSN, employment may be possible with the stipulation that the incumbent successfully completes course work and exams for Principles and Practices of Public Health Nursing within one year.
Combination of relevant education and relevant experience accepted?: No
Licenses/Certifications: Current license to practice as a Registered Nurse (RN) in NC issued by the NC Board of Nursing or another Nurse Licensure Compact State; Current certification in Basic Life Support (BLS) for Healthcare Providers (CPR &amp; AED) by the American Heart Association that is valid for at least 90 days after hire. Maintenance of this certification is required and as funds are available may be supported as part of employment; Requires a valid North Carolina or South Carolina Driver&rsquo;s License and County Driving Privileges 
Computer Skills: Proficient in various computer applications including Microsoft Office Suite 
KNOWLEDGE, SKILLS, AND ABILITIES<div>
Knowledge: 
<ul><li>Applicable Federal, State, and local laws, statutes, rules, and regulations (e.g., HIPAA, NC Nurse Practice Act)</li><li>Nursing techniques with strong nursing assessment skills</li><li>Medical and legal terminology</li><li>Principles of public health and associated laws</li><li>Human anatomy and physiology</li><li>Infection control practices</li></ul></div><div> 
Skills: 
<ul><li>Prioritizing, assigning and delegating work</li><li>Managing and executing multiple tasks</li><li>Maintaining various confidential records</li><li>Evaluating records to ensure standards, regulations and statutes are met</li><li>Applying and explaining applicable laws, codes, regulations, policies, and/or procedures</li><li>Exercising judgment and discretion</li><li>Maintaining records and files complying with HIPAA regulations</li></ul></div><div> 
Abilities: 
<ul><li>Care Management: Having the knowledge and skills to secure relevant patient care data and identify key issues and relationships in the management of patient care; understanding the relationships among assessments, interventions, and patient responses; skilled in documentation of assessments and adjusting physical and cognitive prescriptions as needed</li><li>Commitment: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one&rsquo;s own behavior to accommodate tasks, situations, and individuals involved</li><li>Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided</li><li>Customer Satisfaction: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers&rsquo; and own organization&rsquo;s needs</li><li>Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probably consequences</li><li>Interpersonal Effectiveness - Creating a good first impression; commanding attention and respect; showing an air of confidence</li><li>Patient Education/Health Promotion: Supporting, explaining, and instructing patient and patient&rsquo;s family (significant other, care giver, etc.) in understanding the clinical procedures and equipment used to facilitate optimum health status; promoting the lifestyle changes required of the patient and the patient&rsquo;s family to achieve optimum health status</li><li>Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient&rsquo;s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence</li><li>Resource Management: Effectively managing one&rsquo;s time and resources to ensure that work is completed efficiently</li><li>Team Work: Developing and using collaborative relationships to facilitate the accomplishment of work goals</li></ul></div> 
REASONABLE ACCOMMODATIONS STATEMENT 
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 
DISCLAIMER STATEMENT 
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor&rsquo;s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.</div>

Nurse (PRN)- Park & Recreation Department

<div>
 
 Library Associate - Pre-Teen/Teen Services
 
 
 Charlotte Mecklenburg Library - SouthPark Regional
 
 
 
 &ldquo;Follow your calling, Find your career&rdquo;
 
 
 
 Please apply by 03/16/2025
 
 
 
 Hiring Range: $20.00 - $25.00
 
 
 This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant&rsquo;s salary history and qualifications in comparison to the market rate and requirements for the job.
 
 
 Charlotte Mecklenburg Library is one of America&rsquo;s leading urban public libraries, serving one of the country&rsquo;s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville &ndash; all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.
 
 
 
 Schedule:
 
 Full Time 40 hours per week, Benefit Eligible
 
 
 M - TH 9:00am &ndash; 6:00pm
 
 
 F 9:00am &ndash; 5:00pm
 
 
 Two evenings per week 11:00am - 8:00pm
 
 
 Rotating weekends
 
 
 
 Location:
 
 
 
 SouthPark Regional Library
 
 
 7015 Carnegie Blvd.
 
 
 Charlotte, NC 28211
 
 
 The Library Associate responsibilities include leading programs for pre-teens and teens such as maker/steam/creative, career readiness, mental health, and social skills building programs. This role also represents the library in the community, conducting outreach initiatives and programing within community organizations and among partners. Collaboration with system-wide teams and Teen Services staff is essential.
 
 
 Strong programming, outreach, and partnership-building experience are highly desirable. The ideal candidate is a collaborative team player who also possesses the ability to work independently with limited supervision.
 
 
 This position supports the branch team in creating a welcoming and engaging environment for all customers. Additional duties include staffing service desks for all departments, providing circulation, technology, research, and readers&rsquo; advisory assistance. A rotating schedule with evenings and weekends is required.
 
 
 SouthPark Regional Library is committed to exemplary service for all customers.
 
 
 
 Position Summary
 
 
 
 The Library Associate will perform professional library work focusing on pre-teen and teen services and programs while providing support to all departments of the library and to the community. The person in this position is expected to deliver a high level of quality library services, providing valuable experiences for all customers and building a stronger community.
 
 
 
 Essential Functions
 
 
 
 Create and deliver programs to age-appropriate audiences
 
 
 Provide research, technology, and reader&rsquo;s advisory assistance to customers at all service points
 
 
 Perform circulation activities
 
 
 Utilize integrated library systems software
 
 
 Train and assist customers with various library policies, procedures, and processes
 
 
 Assist with collecting and maintaining library materials, with a focus on middle-grade materials
 
 
 Promote and market library programs
 
 
 
 Experience
 
 
 
 
 Minimum Qualifications
 
 
 
 Minimum of two years of library, retail, computer, or customer service experience
 
 
 
 Education
 
 
 
 High School Diploma or equivalent
 
 
 Education/Experience
 
 
 Combination of relevant education and relevant experience accepted? Yes
 
 
 
 Preferred Qualifications
 
 
 
 Experience working with pre-teens and teens
 
 
 Knowledge of middle grade and YA collections
 
 
 Experience with/passion for maker/steam/creative programming
 
 
 
 Knowledge, Skills, And Abilities
 
 
 
 Knowledge of
 
 
 Alpha-numeric sorting systems
 
 
 Various library systems
 
 
 Telephone etiquette
 
 
 
 Skills
 
 
 
 Technology adeptness
 
 
 Excellent interpersonal and customer service skills
 
 
 Excellent time management skills with attention to detail
 
 
 
 Abilities
 
 
 
 Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
 
 
 Communication: Clearly conveying information to individuals or groups
 
 
 Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
 
 
 Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
 
 
 Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
 
 
 
 Computer Skills
 
 
 
 Proficient in various computer applications including Microsoft Office Suite
 
 
 Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email
 
 
 Knowledge of current trends with social media and teen gaming platforms
 
 
 Comfortable with using Zoom, Teams, and other online meeting platforms
 
 
 
 Work Environment
 
 
 
 Works in various settings, including busy service points and outreach locations.
 
 
 Reasonable Accommodations Statement
 
 
 To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
</div>

Library Associate - Pre Teen/Teen Services

<div>Library Associate - Children&rsquo;s Services 
Charlotte Mecklenburg Library - Allegra Westbrooks 
 
&ldquo;Follow your calling, Find your career&rdquo; 
 
Please apply by 3/16/2026 
 
Hiring Range: $20.00 - $25.00 
 
This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level, and internal equity. Internal equity considerations include an assessment of the applicant&rsquo;s salary history and qualifications in comparison to the market rate and requirements for the job. 
 
Charlotte Mecklenburg Library is one of America&rsquo;s leading urban public libraries, serving one of the country&rsquo;s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville &ndash; all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 21 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas. 
 
Schedule: Full Time 40 hours per week, Benefit Eligible 
M- F 8:00am &ndash; 5:00pm
 
Works one evening per week 11:00a 0 8:00pm 
Rotating weekends 
Location:
 
Allegra Westbrooks Regional Library 
2412 Beatties Ford Road 
Charlotte, NC 28216 
 
The Library Associate &ndash; Children&rsquo;s Services position supports the branch team in creating a welcoming and engaging environment for customers of all ages. Responsibilities include leading programs such as Storytimes, outreach events, art programs, book clubs, and other child-focused activities. This role also represents the library in the community, conducts outreach to schools, daycares, other communities and partners, and collaborates with systemwide teams and Children&rsquo;s Services staff. 
Strong programming, outreach, and partnership-building experience are highly desirable. The ideal candidate is a collaborative team player and an effective individual contributor. Independent judgment and the ability to work with limited supervision are essential. 
Additional duties include staffing busy service desks for all ages, providing technology and research assistance, and offering readers&rsquo; advisory. A rotating schedule for evenings and weekends is required. Strong technology and computer skills are required. 
Allegra Westbrooks Regional Library is committed to providing exemplary service for all customers. 
 
Position Summary 
This position primarily focuses on working with children ages 0-10 years, providing support to school-age children and their parents, and delivering services in a fast-paced environment on the children&rsquo;s floor. Flexibility, adaptability, and time management skills are essential, as the role involves frequent shifts between processing materials, assisting multiple service points, and engaging with customers of all ages. 
 
Essential Functions 
Prepare program reports 
Perform circulation activities 
Create and deliver programs to age-appropriate audiences 
Provide research assistance to customers 
Utilize integrated library systems software 
Provide service desk coverage 
Assist customers at several service points 
Train and assist customers on various library policies, procedures, and processes 
Maintain library&rsquo;s collection of materials including repairs, shelving, and marketing 
Assist with volunteer management 
Promote and markets library&rsquo;s programs, collaborating with Marketing and Communication to generate flyers and materials pertaining to programs 
 
Minimum Qualifications 
Experience: 
Minimum of one year of library, retail, computer, or customer service experience. 
 
Education: 
High School Diploma or equivalent 
 
Education/Experience 
Combination of relevant education and relevant experience accepted? Yes 
 
Preferred Qualifications 
Minimum of one ear working with children 
Bi-Lingual, Spanish speaking 
 
Knowledge, Skills, and Abilities 
Knowledge of 
Alpha-numeric sorting systems 
Various library systems 
Telephone etiquette 
 
Skills 
Technology adeptness 
Excellent interpersonal and customer service skills 
Excellent time management skills with attention to detail 
 
Abilities 
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures 
Communication: Clearly conveying information to individuals or groups 
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships 
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise 
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence 
 
Computer Skills 
Proficient in various computer applications including Microsoft Office Suite 
Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email 
Comfortable using Zoom, Teams, and other online meeting platforms 
 
Work Environment 
Works in an office setting with moderate noise 
 
Reasonable Accommodations Statement 
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.</div>

Library Associate - Children's Services

<div>Salary Range: $57,346 &ndash; $71,682 
This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. 
 
Follow Your Calling, Find Your Career 
The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. The County Manager&rsquo;s Office is responsible for executing the policy decisions of the Board of County Commissioners and leading the County organization by overseeing the administration of County departments. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County Government and help us provide a community of pride and choice for people to live, learn, work, and recreate. 
 
POSITION SUMMARY 
Provides legal assistance to Child Support Enforcement (CSE) or Youth and Family Services (YFS) attorneys. Perform secretarial or administrative duties using legal terminology, procedures, and documents within assigned area. This position, under general supervision, prepares legal papers and correspondence as necessary and, for CSE, accompanies attorneys to court. Assistant will interface with CSE or YFS staff, depending on the area assigned, and court staff to assist child support enforcement or youth and family services attorneys by drafting pleadings, checking service, preparing discovery, conducting research, checking court records, preparing, completing, and filing court orders as required, communicating with private attorneys and other routine office duties as directed on a daily basis. 
 
ESSENTIAL FUNCTIONS 
<ul><li>Perform general office duties associated with assigned area such as receive and place telephone calls; schedule and make appointments; and draft office memos</li><li>Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials; make photocopies of correspondence, documents, and other printed material</li><li>Prepare and distribute invoices to bill clients or pay account expenses</li><li>Prepare, process and file legal documents and papers, such as summonses, subpoenas, court orders, complaints, appeals, motions, and pretrial agreements</li><li>Assist attorneys in collecting any necessary information such as employment, medical, or other records</li><li>Complete various forms, such as reports, trial and courtroom requests, court orders and applications for clients</li><li>Attend legal meetings, such as client interviews, hearings, or depositions, and take notes</li><li>Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases</li><li>Submit articles and information from searches to attorneys for review and approval for use</li><li>Organize and maintain law libraries, documents, and case files</li><li>Performs other related duties as assigned</li></ul> 

MINIMUM QUALIFICATIONS 
Experience: Minimum of two years of directly related experience 
Education: High School diploma or equivalent 
Combination of relevant education and relevant experience accepted: N/A 
 
Licenses and Certifications 
May require a valid North Carolina or South Carolina Driver's License 
 
KNOWLEDGE, SKILLS AND ABILITIES 
Knowledge of 
<ul><li>Legal document formats such as contracts, complaints, summonses, briefs, and motions</li><li>Administrative and clerical procedures and systems, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology</li><li>The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar</li><li>Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules and process</li><li>Principles and processes for providing customer and personal services</li></ul> 

Skills 
<ul><li>Communicating effectively in writing as appropriate for the needs of the audience</li><li>Understanding written sentences and paragraphs in work related documents</li><li>Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times</li><li>Talking to others to convey information effectively</li><li>Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>Adjusting actions in relation to others' actions</li><li>Managing one's own time and the time of others</li><li>Being aware of others' reactions and understanding why they react as they do</li></ul> 

Abilities 
<ul><li>Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures</li><li>Building Trust: Interacting with others in a way that instills confidence in one&rsquo;s intentions and those of the organization</li><li>Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships with internal and external customers, co-workers, etc.</li><li>Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided</li><li>Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty</li><li>Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive</li><li>Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently</li><li>Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is appropriate and acceptable to others and to the organization</li></ul> 

COMPUTER SKILLS 
Proficient in various computer applications including Microsoft Office Suite 
 
REASONABLE ACCOMMODATIONS STATEMENT 
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 
 
DISCLAIMER STATEMENT 
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor&rsquo;s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.</div>

Legal Assistant

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