Abrar Admin

Mecklenburg County/ Building Inspector's Office

Mecklenburg County, VirginiaSalary: $55,000.00 - $60,781.00 annually, plus extensive benefitsClassification: E3Do you want to use your technical skills to support the systems that keep Mecklenburg County running smoothly? As Mecklenburg County&rsquo;s IT Technician II, you&rsquo;ll provide skilled technical support across multiple County departments, ensuring employees have reliable access to the technology they depend on to serve the public every day.This position blends hands-on support, system maintenance, and user assistance. You&rsquo;ll troubleshoot and resolve technology issues, assist with system upgrades and deployments, and support key technology used in County government operations &mdash; including public safety equipment that helps keep our community safe.Why Join Us?<ul><li>Competitive salary plus extensive benefits, including participation in the Virginia Retirement System (VRS), health care coverage (the County pays 100% for individual coverage and 85% for family plans), and payment of association dues and professional memberships.</li></ul><ul><li>Generous leave, paid holidays, and strong work-life balance policies.</li></ul><ul><li>Direct role in supporting critical public safety technology systems used by first responders.</li></ul><ul><li>Opportunity to support modernization projects, including technology upgrades and the onboarding of a new Public Safety Building.</li></ul><ul><li>Be part of a small, collaborative IT team where your contributions are seen and valued.</li></ul><ul><li>Professional growth supported through training opportunities, certification reimbursement, and continued education programs to help you advance within the IT field.</li></ul>What You'll Do<ul><li>Serve as a primary point of contact for desktops, laptops, printers, mobile devices, and basic network support across County departments.</li></ul><ul><li>Troubleshoot and resolve Tier 1&ndash;2 technical issues, escalating complex incidents when necessary.</li></ul><ul><li>Install, configure, and maintain hardware, peripherals, and standard software applications</li></ul><ul><li>Assist with the deployment, configuration, and maintenance of key systems</li></ul><ul><li>Support user onboarding for public safety systems, including account setup, device configuration, and system access.</li></ul><ul><li>Monitor systems for performance and functionality, reporting issues to appropriate teams.</li></ul><ul><li>Maintain accurate documentation of support requests, system changes, and equipment inventory.</li></ul><ul><li>Provide general IT support to other County departments as needed.</li></ul><ul><li>Participate in a rotating on-call schedule with department staff</li></ul><ul><li>Provide technical support to specialized County systems, including equipment used by Emergency Communications, EMS, Sheriff&rsquo;s Office, and other public safety agencies when needed.</li></ul>Minimum Qualifications<ul><li>Associate&rsquo;s degree in computer science, Information Technology, or a related field; or equivalent combination of education and experience.</li></ul><ul><li>At least two (2) years of professional technology experience, including internships.</li></ul><ul><li>Working knowledge of Windows OS, computer hardware, and basic software troubleshooting.</li></ul><ul><li>Strong communication and customer service skills, with the ability to work across multiple departments.</li></ul><ul><li>Valid driver&rsquo;s license and ability to travel to County sites as required.</li></ul><ul><li>Must be able to pass a background check.</li></ul>Preferred Qualifications<ul><li>Experience providing Tier 1&ndash;2 IT support in a help desk or desktop support environment.</li></ul><ul><li>Familiarity with Active Directory, Office 365, MDM (Mobile Device Management), and standard ticketing systems.</li></ul><ul><li>Experience troubleshooting desktops, laptops, printers, and mobile devices in a multi-department environment.</li></ul><ul><li>Demonstrated interest in professional development, including relevant certifications (CompTIA, Microsoft, etc.), with County support available for continued training.</li></ul>How to ApplyTo be considered, applicants must submit a completed Mecklenburg County application (available at https://www.mecklenburgva.com/DocumentCenter/View/428/Mecklenburg-County-Employment-Application-PDF) along with a resume to procurement@mecklenburgva.com or by mail to:Mecklenburg County Administrator&rsquo;s Office P.O. Box 307 Boydton, VA 23917This position is open until filled.Mecklenburg County is an Equal Opportunity Employer.Job Type: Full-timePay: $55,000.00 - $60,781.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

IT Technician II

Join Mecklenburg County/ Building Inspector's Office and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mecklenburg County/ Building Inspector's Office

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IT Technician II