Qureos Mentor

MedQuest Imaging

<div><div><p>Are you looking to make a difference in healthcare? Look no further!</p></div><div><p>
MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We&rsquo;re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.</p></div><p></p><div><p><b><i><br>
Facility: Coastal Diagnostic Imaging</i></b></p></div><div><p><b><i>
Location:</i></b><b><i> 3606 Henderson Drive Ext. Jacksonville, NC 28546</i></b></p></div><div><p><b><i><br>
Position Type: Full-time</i></b></p></div><div><p><b><i>
Work Schedule Details: </i></b><b><i>M-F 8am-5pm</i></b></p></div><p></p><div><p><br>
The role will begin with <b>onsite training</b>, after which the position will transition to a <b>remote work arrangement</b>.</p></div><p><br>
In this role, you will serve as the first contact between the imaging center and referring providers and their patients. Your mission will be to accurately schedule and process all inbound / outbound calls and faxes within 24 hours of receipt. Additionally, you will follow the appropriate communication channels with your teammates to support schedule fluidity and optimization by way of proper documentation, timely processing and effective teamwork.</p><p>
You will enjoy this position if you thrive in a high energy, fast paced environment and prefer following task oriented processes in your work. You should also be energized by talking to people on the phone and driven to build top level patient care.</p><ul><li>
Ability to handle multiple phone lines while displaying excellent communication skills and telephone etiquette</li><li>
Master in house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments</li><li>
Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.</li><li>
Actively maintain good rapport with all referring providers and their staff</li><li>
Create remarkable patient experiences by demonstrating professionalism, high level customer service, and compassion during the scheduling process</li><li>
Communicate and interact with all radiology center teams effectively and professionally</li><li>
Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality)</li><li>
Complete other duties as assigned</li></ul><div><br>
Education:</div><ul><li>
High School Diploma or GED</li></ul><div>
Prior Experience:</div><ul><li>
0 &ndash; 2 years of experience in a healthcare setting</li><li>
Experience in a high volume call center or fast paced environment</li></ul><div>
Special Qualifications:</div><ul><li>
Excellent typing skills (40+ WPM) with strong focus on entry precision</li><li>
Knowledge of medical terminology and health insurances</li><li>
Working knowledge of computers and Microsoft Office software</li><li>
Detail oriented while multi-tasking</li><li>
Positivity with one&rsquo;s self and teammates</li></ul></div>

Scheduler

Join MedQuest Imaging and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MedQuest Imaging

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