Qureos Mentor

MediBuddy

<div><div>Sub Function - HR Operations 
Role Overview 
Behind every great employee experience is an HR Operations engine that just works. 
From the first day someone joins to the moment they grow, move, or even exit &mdash; HR 
Ops is the team that makes these transitions smooth, fair, and meaningful. We&rsquo;re 
looking for an HR Operations Manager who believes that 
the right data, the right 
process, and the right experience can shape someone&rsquo;s career. This isn&rsquo;t just about 
running checklists; it&rsquo;s about creating moments that matter while removing the friction 
from day-to-day HR interactions. 
Champion employee experience 
<ul><li>Make every HR touchpoint &mdash; onboarding, confirmations, transfers, exits &mdash;</li></ul>
simple, supportive, and human. 
<ul><li>Be the go-to partner when employees have questions, ensuring they feel heard</li></ul>
and cared for 
<ul><li>Oversee HR data in HRIS/HRMS platforms, ensuring it is complete, accurate,</li></ul>
and career-impact safe. 
Guard the accuracy of employee data 
<ul><li>Recognize that a single wrong entry can affect an employee&rsquo;s career</li></ul>
progression. 
<ul><li>Keep employee records clean, consistent, and trustworthy, so leaders and</li></ul>
employees can rely on them. 
Automate what slows people down 
<ul><li>Spot repetitive, manual tasks and replace them with smart automation.</li><li>Build self-service tools that let employees get what they need instantly, without</li></ul>
waiting. 
<ul><li>Ensure automation enhances employee convenience without losing the human</li></ul>
touch 
Simplify compliance 
<ul><li>Make sure our HR practices follow the law and company policy &mdash; but do it in a</li></ul>
way that feels transparent and employee-friendly. 
Insights &amp; Continuous Improvement 
<ul><li>Use AI-generated dashboards to track key HR Ops metrics (turnaround times,</li></ul>
employee query patterns, process efficiency). 
<ul><li>Translate data into action by improving processes, reducing errors, and</li></ul>
enhancing employee trust in HR Ops. 
Use data to tell stories 
<ul><li>Turn numbers into insights: help leaders understand trends in retention,</li></ul>
engagement, and growth. 
2 
<ul><li>Share dashboards and reports that actually drive decisions &mdash; not just fill</li></ul>
inboxes. 
What Makes You a Great Fit 
<ul><li>6&ndash;10 years in HR Operations, preferably in a fast-scaling or multi-location setup.</li><li>Strong understanding of HR processes and their impact on employee</li></ul>
experience. 
<ul><li>Comfortable working with HRMS platforms and open to adopting AI/automation</li></ul>
tools. 
<ul><li>Highly detail-oriented with a strong sense of accountability for data accuracy.</li><li>Empathetic and approachable, with strong problem-solving skills.</li><li>Collaborative mindset &mdash; you partner with payroll, compliance, and business</li></ul>
teams effectively. 
How Success Looks 
<ul><li>Employees feel HR Ops is responsive, supportive, and accurate.</li><li>Repetitive HR Ops work is automated, freeing you to focus on employee needs.</li><li>HR processes run smoothly &mdash; no delays, no bottlenecks.</li><li>The function is seen as an enabler of employee growth and trust, not just a</li></ul>
processor of tasks.</div></div>

Manager HR Operations

<div>We are seeking a seasoned legal professional with 5&ndash;8 years of experience in litigation, particularly 
in corporate recovery matters, to join Legal &amp;amp; Compliance team at MediBuddy. The candidate should 
have a robust understanding of recovery litigation strategies, IBC, arbitration, and other legal 
avenues for recovery. Experience in reviewing and handling commercial contracts is an added 
advantage.

Roles and Responsibilities: 
&#61623; End-to-end management of corporate recoveries portfolio especially from those where 
payments are outstanding by exploring appropriate pre-litigations &amp;amp; litigation opportunities 
to ensure effective &amp;amp; timely recoveries of outstanding amount. 
&#61623; Initiate and pursue legal proceedings under Insolvency &amp;amp; Bankruptcy Code (IBC), Civil Suits, 
Arbitration, and other legal routes for recovery, if required. 
&#61623; Coordinate with external counsel, clients, enforcement agencies and internal stakeholders 
for effective recovery strategies. 
&#61623; Closely working with the account receivables team to gather data and initiate appropriate 
action for swift recovery. 
&#61623; Draft, vet and review legal notices, plaints, affidavits, settlement agreements, arbitration 
notices and related legal documents. 
&#61623; Represent the Company before various forums including NCLT, High Courts, Arbitration 
Tribunals and Civil Courts, as required. 
&#61623; Monitor ongoing litigations, ensure timely filing of responses, evidence, and maintain 
litigation MIS. 
&#61623; Negotiate and structure settlement arrangements with defaulting clients wherever 
applicable. 
&#61623; Provide legal opinion and risk assessment on recovery-related matters and advise business 
teams accordingly. 
&#61623; Assist the team in drafting/reviewing commercial agreements, contracts and MoU&rsquo;s as and 
when required. 
&#61623; Stay updated on changes in recovery laws, litigation procedures, and regulatory 
requirements. 
Education and Skillset: 
&#61623; LLB/LLM from a reputed institution. 
&#61623; 5&ndash;8 years of hands-on experience in recovery litigation, especially involving corporate 
entities. 
&#61623; Sound knowledge of recovery laws: IBC, Contract Act, CPC, Arbitration Act and other 
relevant legislation. 
&#61623; Exposure to handling commercial agreements will be an added advantage. 
&#61623; Strong analytical, drafting, and negotiation skills.

&#61623; Ability to handle multiple cases independently and drive closure in time-bound manner. 
&#61623; Excellent communication, coordination, and stakeholder management skills.</div>

Corporate Legal Recovery

<div>
 
 Job Overview
 
 
 
 MediBuddy is seeking an experienced and proactive Company Secretary for a full-time, in-house position based in Bangalore. This role will lead corporate governance for all MediBuddy entities and manage the end-to-end corporate secretarial function. Reporting directly to the CFO, the Company Secretary will serve as a key advisor on legal and governance matters.
 
 
 This position requires a certified Company Secretary with deep expertise in Indian corporate laws, regulatory compliance (including RBI and FEMA regulations etc), and governance best practices. The ideal candidate is self-motivated, detail-oriented, and comfortable operating in a fast-paced, collaborative environment.
 
 
 
 Key Responsibilities
 
 
 
 
 Corporate Governance &amp; Secretarial Compliance
 
 
 
 <ul>
 <li>
 Ensure full compliance with the Companies Act, 2013 and related rules for MediBuddy and its Indian subsidiaries.
 </li>
 <li>
 Maintain statutory registers and records, act as custodian of all corporate secretarial documents.
 </li>
 <li>
 Handle timely filing of forms, returns, and other documents with regulatory bodies.
 </li>
 <li>
 Organize and facilitate Board and Shareholder meetings, including agenda setting, minute preparation, and follow-ups.
 </li>
 <li>
 Manage the incorporation of new entities and any associated legal formalities if any arise.
 </li>
 <li>
 Collaborate closely with the finance team on regulatory and statutory matters.
 </li>
 <li>
 Supervise the signing of financial statements and other statutory documents.
 </li>
 <li>
 Provide advisory support on corporate governance practices and compliance frameworks.
 </li>
 <li>
 Coordinate with external advisors for special projects and due diligence efforts.
 </li>
 <li>
 Advice directors and senior leadership on governance and compliance matters.
 
 
 
 </li>
 </ul>
 
 Regulatory &amp; Transactional Support
 
 
 
 <ul>
 <li>
 Facilitate documentation and compliance for CCPS issuance/conversion, NCDs, warrants, and ISIN creation (Mandatory).
 </li>
 <li>
 Maintain and update debt trackers; oversee amendments to charter documents aligned with investor rights.
 </li>
 <li>
 Support internal and external audits in collaboration with the finance team.
 </li>
 <li>
 Prepare due diligence documentation for IPO readiness and M&amp;A transactions.
 </li>
 <li>
 Monitor and mitigate compliance risks across all governance activities.
 </li>
 <li>
 Support global KYC/AML/ESG documentation /compliance for Investors, partners, and vendors.
 
 
 
 </li>
 </ul>
 
 Statutory Filings &amp; Reporting
 
 
 
 <ul>
 <li>
 Handle XBRL verification and annual filings with MCA, RBI, and income tax portals.
 </li>
 <li>
 Prepare Annual Return in coordination with the India finance team in-house.
 
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Manage board-related legal documentation and execution for all MediBuddy India entities.
 </li>
 <li>
 Participate in other corporate secretarial projects or strategic initiatives as assigned.
 </li>
 <li>
 Vetting and reviewing of SHA, SSA, SPA and other transaction documents time to time.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualified Company Secretary (ACS/FCS) registered with the Institute of Company Secretaries of India (ICSI).
 </li>
 <li>
 LLB/LLM will be preferred but not mandatory
 </li>
 <li>
 Minimum 5 years of experience in a corporate secretarial role, preferably in a high-growth or regulated environment.
 </li>
 <li>
 Strong knowledge of:
 </li>
 <ul>
 <li>
 The Companies Act, 2013
 </li>
 <li>
 Corporate governance norms
 </li>
 <li>
 RBI and FEMA compliance
 </li>
 </ul>
 <li>
 Experience in board and shareholder meeting facilitation, statutory record-keeping, and legal documentation.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills, with the ability to interface effectively with board members, senior management, and regulatory authorities.
 </li>
 <li>
 High level of integrity, discretion, and attention to detail.
 </li>
 <li>
 Ability to work independently and as part of a cross-functional team.
 </li>
 <li>
 Strong organizational and time management skills with the ability to meet tight deadlines.
 
 
 
 </li>
 </ul>
 If you're a proactive and detail-driven professional passionate about corporate governance and legal compliance, we invite you to apply and be part of MediBuddy&rsquo;s dynamic journey.
</div>

Company Secretary

<div>Key Roles &amp; Responsibilities:
<ul>
<li>Ensuring all the Clinical calls are happening as per the SOP
</li>
<li>Conduct regular audits of clinical calls to ensure adherence to medical protocols and guidelines.
</li>
<li>Identify areas for improvement and provide structured feedback for quality enhancement.
</li>
<li>All concerns were addressed through timely follow-ups with the network, CST, Insurance MB, hospital SPOCs, medical teams, ICU doctors, and senior surgeons.
</li>
<li>Develop and implement Standard Operating Procedures (SOPs) for handling missed inbound calls.
</li>
<li>Leverage prescription verification insights to improve the Surgery suggested funnel and better conversion
</li>
<li>Monitor and contribute to reducing the number of missed calls by the team.
</li>
<li>Lead, manage and monitor the entire CSAT framework to ensure CSAT, DSAT and NPS process flow
</li>
<li>Explore and introduce channels and mechanisms to capture customer feedback and surveys to increase the response rate and CSAT coverage
</li>
</ul><ul><li>Ensure identification of the process gaps and timely CAPA to enable continuous process improvement
</li>
<li>Identify the need for Quality improvement projects (QIP) as a part of RCA analysis to ensure continuous service quality improvement
</li>
</ul><ul><li>Lead,manage and monitor daily ticket flow, closure and zero pendency for surgery care and dental tickets on freshdesk
</li>
<li>Identify the complaint trends, common issue patterns and areas of improvement across all stages and overall processes</li></ul> 

Skills &amp; Requirements:
<div>
<ul><li>Must have 5+ years of experience, including expertise in Clinical and QA (hospital-related) processes, as well as Customer Experience in the healthcare sector.
</li></ul>
<ul><li>Experience in audits (Clinical/Non Clinical), prescription validation, and healthcare coordination is preferred.
</li></ul>
<ul><li>Strong communication, problem-solving, and team management skills
</li></ul>
<ul><li>Ability to work in a fast-paced environment and coordinate with multiple stakeholders.
</li></ul>
<ul><li>Knowledge of medical documentation and compliance standards
</li></ul>
<ul><li>Good analytical skills - working with large, complex datasets and deriving insights and identifying gaps and areas of improvement
</li></ul>
<ul><li>Ability to take constructive criticism and take corrective action - being open to feedback and closing the feedback loop
</li></ul>
<ul><li>Tool requirements - Advanced proficiency in Excel, Powerpoint, basic knowledge of additional analytical, Quality and CRM tools</li></ul></div> 

MediBuddy is India&rsquo;s largest on-demand, full-stack digital healthcare platform that helps patients access multiple healthcare services. It gives users 24x7 access to high-quality healthcare at their fingertips. MediBuddy helps its users consult specialist doctors, order medicines and book lab tests from the comfort of their homes. It is also a partner to several leading corporate customers in the country and helps their employees access multiple healthcare benefits. MediBuddy users have access to online doctor consultations, wellness, preventive care services, fitness and hospitalization offered by its pan-India network of healthcare providers with its unparalleled reach.

It also provides its customers hassle-free, end-to-end surgery care through a Care Buddy, right from connecting them to the right surgeon to post-operative recovery care. MediBuddy&rsquo;s surgery care provides specialized treatment in several other departments like Proctology, Ophthalmology, Vascular, ENT, Orthopaedics, Urology, Gynaecology, and more. With full-stack Surgery Care management services, MediBuddy assures customers an array of solutions for every medical, financing, insurance, and recovery need of its customers undergoing surgery.

The digital healthcare platform has a partner network of 90,000+ doctors, 7,100+ hospitals and clinics, 4,000+ diagnostic centers, 2,500+ pharmacies along with a team size of 2200+ members. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere in 10 minutes. With its healthcare services available in 16 Indian languages to enable customer-friendly consultation, MediBuddy is bridging the Urban-Rural quality healthcare divide. MediBuddy offers online and offline doctor consultations, medicine delivery, lab tests at home, mental health consultations, surgery care, among other healthcare services.</div>

Clinical Operations - Sr. Specialist/Asst. Manager

<div>MediBuddy is seeking an experienced and proactive Company Secretary for a full-time, in-house position based in Bangalore. This role will lead corporate governance for all MediBuddy entities and manage the end-to-end corporate secretarial function. Reporting directly to the CFO, the Company Secretary will serve as a key advisor on legal and governance matters.

This position requires a certified Company Secretary with deep expertise in Indian corporate laws, regulatory compliance (including RBI and FEMA regulations etc), and governance best practices. The ideal candidate is self-motivated, detail-oriented, and comfortable operating in a fast-paced, collaborative environment. 


Key Responsibilities

Corporate Governance &amp; Secretarial Compliance
<ul>
<li>Ensure full compliance with the Companies Act, 2013 and related rules for MediBuddy and its Indian subsidiaries.</li>
<li>Maintain statutory registers and records, act as custodian of all corporate secretarial documents.</li>
<li>Handle timely filing of forms, returns, and other documents with regulatory bodies.</li>
<li>Organize and facilitate Board and Shareholder meetings, including agenda setting, minute preparation, and follow-ups.</li>
<li>Manage the incorporation of new entities and any associated legal formalities if any arise.</li>
<li>Collaborate closely with the finance team on regulatory and statutory matters.</li>
<li>Supervise the signing of financial statements and other statutory documents.</li>
<li>Provide advisory support on corporate governance practices and compliance frameworks.</li>
<li>Coordinate with external advisors for special projects and due diligence efforts.</li>
<li>Advice directors and senior leadership on governance and compliance matters.</li>
</ul>
Regulatory &amp; Transactional Support
<ul>
<li>Facilitate documentation and compliance for CCPS issuance/conversion, NCDs, warrants, and ISIN creation (Mandatory).</li>
<li>Maintain and update debt trackers; oversee amendments to charter documents aligned with investor rights.</li>
<li>Support internal and external audits in collaboration with the finance team.</li>
<li>Prepare due diligence documentation for IPO readiness and M&amp;A transactions.</li>
<li>Monitor and mitigate compliance risks across all governance activities.</li>
<li>Support global KYC/AML/ESG documentation /compliance for Investors, partners, and vendors.</li></ul> 


Statutory Filings &amp; Reporting
<ul>
<li>Handle XBRL verification and annual filings with MCA, RBI, and income tax portals.</li>
<li>Prepare Annual Return in coordination with the India finance team in-house.</li></ul> 


Additional Responsibilities
<ul>
<li>Manage board-related legal documentation and execution for all MediBuddy India entities.</li>
<li>Participate in other corporate secretarial projects or strategic initiatives as assigned.</li>
<li>Vetting and reviewing of SHA, SSA, SPA and other transaction documents time to time.</li></ul> 


Qualifications
<ul>
<li>Qualified Company Secretary (ACS/FCS) registered with the Institute of Company Secretaries of India (ICSI).</li>
<li>LLB/LLM will be preferred but not mandatory</li>
<li>Minimum 5 years of experience in a corporate secretarial role, preferably in a high-growth or regulated environment.</li>
<li>Strong knowledge of:</li>
<li><ul><li>The Companies Act, 2013</li>
<li>Corporate governance norms</li>
<li>RBI and FEMA compliance</li>
</ul></li><li>Experience in board and shareholder meeting facilitation, statutory record-keeping, and legal documentation.</li></ul> 


Skills &amp; Competencies
<ul>
<li>Strong written and verbal communication skills, with the ability to interface effectively with board members, senior management, and regulatory authorities.</li>
<li>High level of integrity, discretion, and attention to detail.</li>
<li>Ability to work independently and as part of a cross-functional team.</li>
<li>Strong organizational and time management skills with the ability to meet tight deadlines.</li></ul> 


If you're a proactive and detail-driven professional passionate about corporate governance and legal compliance, we invite you to apply and be part of MediBuddy&rsquo;s dynamic journey.</div>

Join MediBuddy and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MediBuddy

ABOUT_COMPANY

Manager HR Operations

Corporate Legal Recovery

Company Secretary

Clinical Operations - Sr. Specialist/Asst. Manager

Company Secretary