Abrar Admin

MediDrive, LLC

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 Job Title: NEMT Dispatcher
 
 &nbsp;Location: Glen Allen, Virginia (On-site)
 
 &nbsp;Reports To: Manager, Transportation
 
 
 
 
 THIS POSITION WORKS ON-SITE DAILY AT OUR GLEN ALLEN, VA LOCATION
 
 
 
 
 
 Position Overview
 
 
 &nbsp;The NEMT Dispatcher is responsible for coordinating, scheduling, and monitoring non-emergency medical transportation trips to ensure members are transported safely, timely, and in compliance with contract, regulatory, and service-level requirements. This role serves as a central point of communication between members, transportation providers, drivers, and internal teams, and is critical to daily operational success.
 
 
 
 
 Key Responsibilities
 
 
 &nbsp;&bull; Receive, schedule, and dispatch NEMT trip requests in accordance with client, state, and health plan requirements
 
 &nbsp;&bull; Coordinate trip assignments with contracted transportation providers and drivers using MediDrive&rsquo;s Transportation Management System (TMS)
 
 &nbsp;&bull; Monitor trips in real time to ensure on-time pickup, trip completion, and adherence to service standards
 
 &nbsp;&bull; Communicate proactively with members, providers, and internal staff regarding trip status, delays, cancellations, or issues
 
 &nbsp;&bull; Resolve day-of-service issues, including late pickups, no-shows, vehicle breakdowns, and eligibility discrepancies
 
 &nbsp;&bull; Document all trip activity, communications, and exceptions accurately and in real time within the system
 
 &nbsp;&bull; Verify trip eligibility, authorizations, mode of transport, and special member needs prior to dispatch
 
 &nbsp;&bull; Escalate service failures, safety concerns, or compliance issues according to established protocols
 
 &nbsp;&bull; Support provider performance by identifying recurring issues and communicating trends to management
 
 &nbsp;&bull; Work collaboratively with call center, provider relations, compliance, and quality teams
 
 &nbsp;&bull; Maintain strict confidentiality and comply with HIPAA and all applicable state and federal regulations
 
 &nbsp;&bull; Participate in training, quality initiatives, and process improvement efforts as required
 
 
 
 
 Qualifications
 
 
 &nbsp;&bull; High school diploma or GED required; associate degree or relevant coursework preferred
 
 &nbsp;&bull; Minimum of 1&ndash;2 years of dispatching experience, preferably in NEMT, transportation, logistics, or call center operations
 
 &nbsp;&bull; Familiarity with Medicaid, Medicare Advantage, or healthcare transportation environments strongly preferred
 
 &nbsp;&bull; Proficiency with dispatch systems, TMS platforms, and standard office software
 
 &nbsp;&bull; Strong verbal and written communication skills
 
 &nbsp;&bull; Ability to multitask, prioritize, and remain calm in a fast-paced, high-volume environment
 
 &nbsp;&bull; Strong problem-solving skills and attention to detail
 
 &nbsp;&bull; Customer-service oriented with a focus on member experience and provider collaboration
 
 &nbsp;&bull; Ability to work assigned shifts, which may include early mornings, evenings, weekends, or holidays as required
 
 
 
 
 Work Environment
 
 
 &nbsp;&bull; This position is based on-site at MediDrive&rsquo;s Glen Allen, Virginia office
 
 &nbsp;&bull; Fast-paced operational environment with continuous phone and system activity
 
 &nbsp;&bull; Extended periods of sitting, computer use, and phone communication required
 
 
 
 
 Preferred Attributes
 
 
 &nbsp;&bull; Knowledge of Virginia Medicaid NEMT requirements
 
 &nbsp;&bull; Experience working with multiple transportation modes (ambulatory, wheelchair, stretcher, mileage reimbursement, volunteer drivers)
 
 &nbsp;&bull; Bilingual (English/Spanish) a plus
 
 
 
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Dispatcher (NEMT)

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MediDrive, LLC

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Dispatcher (NEMT)