Qureos Mentor

Medical Service Company

<div><div><div><b>At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).</b></div><br>
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<b>MSC is a 13 -Time recipient of the </b><b>prestigious</b><b> NorthCoast 99 Award as a Top Workplace to work!</b></div>
<div></div><div><b>MSC is a two-time recipient of the prestigious National HME Excellence Award for </b><b>Best Home Medical Equipment company in the US.</b></div>
<div></div><div><b>In addition, MSC is very proud to announce its debut on the </b><b>Inc. 5000</b><b> list in 2024, marking a significant milestone in our company's growth and success!</b></div>
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<div></div><div><div><div><div><b>Join Our Team!</b></div>
<div></div><div>We are excited to announce that we are hiring for a <b>full-time hybrid position</b>. Work in our office location on <b>Tuesdays, Wednesdays, and Thursdays</b>, and enjoy the flexibility of remote work on other days. <b>Benefits included!</b></div>
<div></div><div><b>Apply today</b> to become a part of our dynamic team!</div>
</div><div><ul><li>Competitive Pay</li>
<li>Advancement Opportunities</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>HSA Account w/Company Contribution</li>
<li>Pet Insurance</li>
<li>Company provided Life and AD&amp;D insurance</li>
<li>Short-Term and Long-Term Disability</li>
<li>Tuition Reimbursement Program</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Referral Bonus Program</li>
<li>Social Recognition Program</li>
<li>Employee Engagement Opportunities</li>
<li>CALM App</li>
<li>401k (with a matching program) / Roth IRA</li>
<li>Company Discounts</li>
<li>Payactiv/On-Demand Pay</li>
<li>Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays</li>
</ul></div><div><b><i>The Sleep Contact Center Specialist is responsible </i></b>for incoming phone inquiries related to PAP therapy, scheduling appointments with respiratory therapists, and working to ensure excellent customer service.
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</div><div></div><div><div><b>Responsibilities and Duties:</b></div>
<div></div><ul><li>Proficiency in company Enterprise System necessary to enter orders, research patient inquires and status updates for new equipment.</li>
<li>Handles inbound patient calls, utilizing listening skills to ensure patient&rsquo;s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.</li>
<li>Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.</li>
<li>Address patient inquiries, concerns, and provide appropriate support throughout the ordering process.</li>
<li>Verify insurance coverage and previous DME history as required.</li>
<li>Efficiently schedule appointments for patients, considering availability, urgency, and specific requirements.</li>
<li>Utilize the scheduling system to manage appointment calendars and optimize the booking process.</li>
<li>Streamline the appointment booking process to minimize wait times and maximize efficiency.</li>
<li>Schedule patients needing appointments with Respiratory Therapists (RT) for PAP set ups, mask refits, RT education, etc.</li>
<li>Qualify insurance, disclose patient financial responsibility and collect method of payment as required by MSC protocol.</li>
<li>Communicate compliance requirements in first 90 days of PAP therapy to patient to ensure continued insurance coverage.</li>
<li>Identifies complimentary products that may benefit the patient while providing additional information about the equipment.</li>
<li>Contact appropriate parties to obtain any missing information as necessary.</li>
<li>Input patient information and orders into system as necessary.</li>
<li>Responsible for meeting metric standards set by Sleep Contact Center Manager to ensure success.</li>
<li>Excellent communication skills to interact with customers over the phone and provide support.</li>
<li>Displays patience, empathy, active listening and understanding to address customer concerns and inquiries.</li>
<li>Strong problem-solving skills to identify and resolve customer issues effectively.</li>
<li>Proficient in explaining complex technical information in a clear and understandable manner.</li>
<li>Ability to accurately document patient and referral interactions, including issue descriptions, resolutions and follow up actions taken.</li>
<li>Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA).</li>
<li>Ability to work effectively as part of a team, collaborating with other call center specialists, technicians, and healthcare professionals.</li>
<li>Willingness to share knowledge and support colleagues when needed.</li>
<li>Strong organizational skills to handle multiple customer inquiries and tasks simultaneously.</li>
<li>Ability to prioritize and manage time effectively to meet service level agreements and response time targets.</li>
<li>Perform other duties as assigned.</li></ul><br>
<div></div><div><b>Qualifications:</b></div>
<div><b>Education: </b>Graduate of an accredited high school.</div>
<div></div><div><b>Experience/Knowledge/Skills/Physical Requirements:</b></div>
<div></div><ul><li>Minimum of 1 year of progressively responsible customer service experience.</li>
<li>Customer oriented with excellent oral and written communication skills</li>
<li>Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)</li>
<li>Ability to organize and coordinate multiple tasks</li>
<li>Self Motivated/ Team Player</li>
<li>Works well independently and in a fast paced environment</li></ul></div></div></div>

Sleep Contact Center Specialist CSR

<div></div><div><div><div><div><b>At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).</b></div><br>
<div>
</div><div><br>
<b>MSC is a 13 -Time recipient of the </b><b>prestigious</b><b> NorthCoast 99 Award as a Top Workplace to work!</b></div>
<div></div><div><b>MSC is a two-time recipient of the prestigious National HME Excellence Award for </b><b>Best Home Medical Equipment company in the US.</b></div>
<div></div><div><b>In addition, MSC is very proud to announce its debut on the </b><b>Inc. 5000</b><b> list in 2024, marking a significant milestone in our company's growth and success!</b></div>
<div></div><div><div><b>Join Our Team!</b></div>
<div></div><div><b>Apply today</b> to become a part of our dynamic team!</div>
</div><div><ul><li><div>Competitive Pay</div>
</li><li><div>Advancement Opportunities</div>
</li><li><div>Medical, Dental &amp; Vision Insurance</div>
</li><li><div>HSA Account w/Company Contribution</div>
</li><li><div>Pet Insurance</div>
</li><li><div>Company provided Life and AD&amp;D insurance</div>
</li><li><div>Short-Term and Long-Term Disability</div>
</li><li><div>Tuition Reimbursement Program</div>
</li><li><div>Employee Assistance Program (EAP)</div>
</li><li><div>Employee Referral Bonus Program</div>
</li><li><div>Social Recognition Program</div>
</li><li><div>Employee Engagement Opportunities</div>
</li><li><div>CALM App</div>
</li><li><div>401k (with a matching program) / Roth IRA</div>
</li><li><div>Company Discounts</div>
</li><li><div>Payactiv/On-Demand Pay</div>
</li><li><div>Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays</div>
</li></ul></div></div></div><div><b>General:</b> Responsible for performing all tasks relative to outpatient referral communications with the patient/client and physician office referral sources</div>
<div><b>Responsibilities and Duties:</b></div>
<div></div><ul><li>Handles intake inquiries from physician offices and intakes all pertinent customer order information including documentation required to meet coverage criteria</li>
<li>Responds to questions posed by provider offices and other outpatient referral sources related to home equipment/supply needs, acting as a liaison between MSC, patient/caregiver and the referral source.
</li><li>Maintains open communication with patients/clients and referral sources, responding to all questions and concerns.</li>
<li>Markets our services to the provider offices and other potential referral sources within the community.</li>
<li>Maintains open communications with all referral sources and documents with whom and with what frequency</li>
<li>Other duties as assigned.</li>
</ul>
<div></div><div><b>Qualifications:</b></div>
<div></div><div><b>Education: </b>Graduate of an accredited high school or GED equivalence.</div>
<div></div><div><b>Experience/Knowledge/Skills/Physical Requirements:</b></div>
<ul><li>Two years (minimum) of HME customer service experience strongly preferred</li>
<li>Knowledge and understanding of intake implications of industry change.</li>
<li>Excellent skill sets in communication and customer relations.</li>
<li>Detail oriented with excellent interpersonal and organizational skills (a TEAM player).</li>
<li>Must be able to lift and carry up to 50 pounds</li>
<li>Must be able to walk, stand, bend, stoop, and perform setup tasks throughout the workday</li>
<li>Must be able to safely operate equipment and follow all safety protocols</li></ul></div>

Outpatient Liaison

<div></div><div><div><div><div><div><div><b>At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).</b></div><br>
<div>
</div><div><br>
<b>MSC is a 13 -Time recipient of the </b><b>prestigious</b><b> NorthCoast 99 Award as a Top Workplace to work!</b></div>
<div></div><div><b>MSC is a two-time recipient of the prestigious National HME Excellence Award for </b><b>Best Home Medical Equipment company in the US.</b></div>
<div></div><div><b>In addition, MSC is very proud to announce its debut on the </b><b>Inc. 5000</b><b> list in 2024, marking a significant milestone in our company's growth and success!</b></div>
<div></div><div><div><b>Join Our Team!</b></div>
<div></div><div>We are excited to announce that we are hiring for a <b>full-time hybrid position</b>. Work in our office location on <b>Tuesdays, Wednesdays, and Thursdays</b>, and enjoy the flexibility of remote work on other days. <b>Benefits included!</b></div>
<div></div><div><b>Apply today</b> to become a part of our dynamic team!</div>
</div><div><ul><li><div>Competitive Pay</div>
</li><li><div>Advancement Opportunities</div>
</li><li><div>Medical, Dental &amp; Vision Insurance</div>
</li><li><div>HSA Account w/Company Contribution</div>
</li><li><div>Pet Insurance</div>
</li><li><div>Company provided Life and AD&amp;D insurance</div>
</li><li><div>Short-Term and Long-Term Disability</div>
</li><li><div>Tuition Reimbursement Program</div>
</li><li><div>Employee Assistance Program (EAP)</div>
</li><li><div>Employee Referral Bonus Program</div>
</li><li><div>Social Recognition Program</div>
</li><li><div>Employee Engagement Opportunities</div>
</li><li><div>CALM App</div>
</li><li><div>401k (with a matching program) / Roth IRA</div>
</li><li><div>Company Discounts</div>
</li><li><div>Payactiv/On-Demand Pay</div>
</li><li><div>Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays</div>
</li></ul></div></div></div></div></div><div><div><div>The <b><i>CMN Specialist:</i></b> As part of the CMN team, participates in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities.</div>
<div></div><div><div><b>Responsibilities and Duties:</b></div>
<div></div><ul><li>Review initial prescription for qualifying elements resulting in timely release of claims.</li>
<li>Complete daily follow up processes on all CMNs assigned within the WIP states/RC worklist.</li>
<li>Review possible renewal CMNs within the CMN review worklist.</li>
<li>Manages the CMN renewal process and obtains all necessary documentation.</li>
<li>Responsible for handling all outstanding held revenue related to CMNs for branches assigned.</li>
<li>Manages phone calls related to CMNs.</li>
<li>Other duties as assigned.</li>
</ul>
<div></div><div><b>Qualifications:</b></div>
<div></div><div><b>Education: </b>Graduate of an accredited high school or GED equivalent.</div>
<div></div><div><b>Experience/Knowledge/Skills/Physical Requirements:</b></div>
<div></div><ul><li>Ability to multi-task in a fast-paced environment</li>
<li>Detail and team oriented</li>
<li>Effective communication (verbal and written) and organizational skills</li>
<li>Proven computer proficiency, the use of multiple applications simultaneously</li>
<li>Knowledge of the HME/DME industry is preferred</li></ul></div></div></div></div>

Medical Necessity Review Specialist

Join Medical Service Company and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Medical Service Company

ABOUT_COMPANY

Sleep Contact Center Specialist CSR

Outpatient Liaison

Medical Necessity Review Specialist