Qureos Mentor

Medicals International

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 Job Description
 
 
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 Responsible for receiving patient orders and providing complete order-related information, including pricing, product availability, and delivery timelines.
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 Responsible for delivering excellent customer service by ensuring timely fulfillment of pending orders, responding to customer inquiries, and providing accurate updates on order status.
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 Responsible for submitting orders requested by patients and the sales team and coordinating their placement with the operations team.
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 Responsible for handling customer complaints related to order discrepancies or delivery issues and resolving them in coordination with the operations and sales teams.
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 Responsible for accurately entering customer details, delivery information, and all order-related specifications into the system.
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 Responsible for processing returns efficiently in accordance with the company&rsquo;s return policy.
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 Works on and provides the sales team and management with item turnover analysis.
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 Responsible for any losses.
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 Responsible for following up on items in consignment via the sales team, ensuring consignments are retrieved before near-expiry or sale, and providing updated reports at all times.
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 May be assigned additional operational or customer service assignments related to company work, such as assisting in printing banners and brochures, listing brochures, magazines, renewing subscriptions, etc.
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 Prepares and submits a daily report on activities, achievements, and customer service follow-ups to the supervisor.
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 Qualifications
 
 
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 Bachelor&rsquo;s degree in Business Administration, or a related field.
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 0 to 2 years of previous experience in administrative, operations, or customer service roles.
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 Strong attention to detail and organizational skills.
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 Proficiency in English.
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 Proficiency in Microsoft Office and document management systems.
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 Excellent communication and interpersonal skills.
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 Ability to handle sensitive information with discretion.
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 Proactive and capable of multitasking in a fast-paced environment.
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 Customer-focused mindset with the ability to manage and resolve inquiries efficiently.
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Customer Service Officer

Join Medicals International and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Medicals International

About Company

Customer Service Officer