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Medico Tech LLC

Job Title: Customer Service Representative (CSR)Job SummaryThe Customer Service Representative (CSR) is responsible for providing excellent customer support by handling inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.Key Responsibilities<ul><li>Respond to customer inquiries via phone</li><li>Resolve customer complaints and issues in a timely and professional manner</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Maintain detailed and accurate records of customer interactions</li><li>Escalate complex issues to appropriate departments when necessary</li><li>Follow company policies, service standards, and quality guidelines</li><li>Build and maintain strong customer relationships</li><li>Meet or exceed customer satisfaction and performance metrics</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or equivalent (associate&rsquo;s or bachelor&rsquo;s degree preferred)</li><li>Proven experience in customer service or a related role (preferred)</li><li>Strong verbal communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills and familiarity with CRM systems</li><li>Positive attitude, patience, and empathy</li></ul>Working Conditions<ul><li>May require shift work, weekends, or holidays</li><li>Office-based, call center</li></ul>Key Competencies<ul><li>Customer-focused mindset</li><li>Active listening</li><li>Attention to detail</li><li>Time management</li></ul>Job Types: Full-time, FresherPay: Rs30,000.00 - Rs200,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>CSR: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative

Join Medico Tech LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Medico Tech LLC

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Customer Service Representative