Qureos Mentor

Mediterranean Shipping Company

<div>Operations Manager 
We are searching for an experienced Operations Manager at our MSC Saudi Arabia - Ad Dammam facility. 
Primary Duties and Responsibilities 
The Operations Manager is responsible for overseeing and optimizing all operational activities across port, terminal, and logistics functions in Dammam. This includes managing vessel operations, coordinating with terminals, ensuring smooth cargo handling, and improving operational performance and efficiency. The Operations Manager will act as the main liaison between internal departments, terminals, and external partners to achieve seamless execution of MSC&rsquo;s network objectives while maintaining compliance with company standards and safety regulations. 
Operational Management 
Plan, coordinate, and monitor daily port and terminal operations to ensure efficient vessel turnaround and cargo handling. 
Optimize berth allocation, yard utilization, gate operations, and resource deployment. 
Minimize vessel idle time and port stay through proactive planning and coordination. 
Liaise with terminal operators and port authorities to secure berths, equipment, and manpower as needed. 
Ensure smooth execution of all MSC vessel operations, including container, breakbulk, and special cargo activities. 
Identify and resolve operational bottlenecks to enhance performance, reduce costs, and meet Key Performance Indicators (KPIs). 
Ensure compliance with all operational policies, safety standards, and local regulations. 
Performance &amp; Coordination 
Monitor real-time vessel and cargo movements; provide timely updates to management and stakeholders. 
Collaborate with Geneva (GVA) Network and Port Operations teams to maintain high service levels. 
Analyze operational data, identify trends, and propose action plans for improvement. 
Develop and maintain strong relationships with local authorities, terminals, and shipping agents. 
Lead operational meetings to review performance, highlight issues, and implement solutions. 
Ensure all operational incidents and delays are reported promptly and resolved effectively. 
Reporting &amp; Continuous Improvement 
Prepare regular performance reports and communicate updates to senior management. 
Track and analyze key metrics related to port productivity, vessel turnaround, and cost efficiency. 
Recommend and implement process improvements to enhance overall operational performance. 
Stay updated with terminal developments, equipment upgrades, and regulatory changes impacting port operations. 
Team Leadership 
Lead, mentor, and develop the local operations team to achieve excellence and high performance. 
Promote a culture of safety, teamwork, and continuous improvement. 
Conduct performance evaluations and identify training needs. 
Ensure staff compliance with company standards, ethics, and operational discipline. 
Required Qualifications 
Education: 
Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Maritime Operations, or a related field. 
Experience: 
Minimum of 10 years of progressive experience in port operations, logistics, or terminal management. 
Proven track record in managing large-scale operational functions within the shipping or terminal industry. 
Skills &amp; Competencies: 
Strong leadership and decision-making capabilities. 
In-depth knowledge of port operations, vessel planning, and terminal procedures. 
Excellent coordination, problem-solving, and negotiation skills. 
Proficiency in operational systems and reporting tools. 
Ability to work under pressure and manage multiple priorities. 
Flexible to work extended hours or weekends when required. 
Strong understanding of financial and risk management principles. 
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div>

Operations Manager

<div>Logistics Intermodal Executive 
We are searching for an experienced Logistics Intermodal Executive at our MSC Saudi Arabia - Ad Dammam facility. 
Primary Duties and Responsibilities 
The Logistics Intermodal Executive is responsible for driving sales growth, managing key customer relationships, and developing intermodal transport solutions that optimize cost, time, and efficiency. The role requires a strong commercial mindset, technical logistics knowledge, and the ability to identify and capture new business opportunities within the local and regional logistics market. 
 
Sales &amp; Commercial Development 
Achieve and exceed assigned sales targets and performance metrics. 
Develop new business opportunities through proactive customer engagement and market research. 
Build and maintain long-term relationships with customers, ensuring trust and satisfaction from the first interaction. 
Prepare, present, and negotiate competitive proposals including pricing, service offerings, and contractual terms. 
Collaborate with internal teams to ensure smooth execution of services and customer satisfaction. 
Stay informed on market trends, competitor activities, and customer needs to propose strategic solutions. 
Technical &amp; Analytical Responsibilities 
Analyze rate structures, transport modes, and route flows to design cost-effective and efficient logistics solutions. 
Evaluate operational profitability, margins, and cost-saving opportunities. 
Utilize CRM tools to manage leads, track opportunities, and monitor customer performance. 
Generate reports and insights using MS Office (Excel, PowerPoint) and, ideally, Power BI to support strategic decision-making. 
Support intermodal operations by coordinating with trucking, clearance, and warehousing partners. 
Required Qualifications 
Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Business Administration, or a related field. 
Minimum 3&ndash;5 years of experience in logistics, intermodal operations, or freight forwarding sales. 
Proven track record in achieving sales targets and developing profitable accounts (recommendation letter preferred). 
Strong negotiation, communication, and presentation skills. 
Proficiency in Microsoft Office Suite; experience with Power BI and CRM platforms is a plus. 
In-depth understanding of local and regional logistics market dynamics, including trucking and clearance operations. 
Strong analytical thinking with financial acumen and attention to detail. 
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div>

Logistics Intermodal Executive

<div>Junior Accountant 
We are searching for an experienced Junior Accountant at our MEDLOG Saudi Arabia - Ad Dammam facility. 
Primary Duties and Responsibilities 
Accounts Payable is responsible for supporting the day-to-day operations of the accounts payable function. This includes processing vendor invoices, reconciling statements, assisting with payment runs, and ensuring compliance with internal controls and company policies. 
Review and process vendor invoices accurately and in a timely manner. 
Match invoices with purchase orders and delivery notes. 
Ensure proper coding and approval of invoices according to company policy. 
Prepare and process payments (cheques, bank transfers, etc.). 
Reconcile vendor statements and resolve discrepancies. 
Maintain AP records and ensure proper documentation for audit purposes. 
Assist in month-end closing activities related to AP. 
Respond to vendor inquiries and maintain good relationships. 
Support internal and external audits by providing necessary documentation. 
Ensure compliance with VAT and other applicable regulations. 
Required Qualifications 
Bachelor&rsquo;s degree in accounting 
0&ndash;2 years of experience in accounting or finance, preferably in AP. 
Basic understanding of accounting principles and AP processes. 
Proficiency in Microsoft Excel and accounting software SAP 
Strong attention to detail and organizational skills. 
Good communication and interpersonal skills. 
Ability to work independently and as part of a team. 
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div>

Junior Accountant

<div>CS external deputy manager 
We are searching for an experienced CS external deputy manager at our MSC Saudi Arabia - Ad Dammam facility. 
Primary Duties and Responsibilities 
Operational Oversight 
Assists in managing daily customer service operations to ensure efficient workflows and adherence to company standards. 
Ensures smooth execution of service protocols, escalation procedures, and service level agreements (SLAs). 
KPI Monitoring &amp; Reporting 
Tracks key performance indicators related to internal and external customer satisfaction, response time, and resolution rates. 
Prepares detailed performance reports and insights for senior management, identifying trends and improvement areas. 
Advanced Complaint Handling 
Manages complex or high-impact customer issues with professionalism and urgency. 
Ensures resolutions are aligned with MSC&rsquo;s quality standards and customer expectations. 
Service Quality Assurance 
Monitors service delivery across multiple communication channels to ensure consistency and excellence. 
Implements corrective and preventive actions when service gaps are identified. 
Customer Experience Optimization 
Identifies opportunities to enhance the end-to-end customer journey. 
Collaborates with internal teams to streamline touchpoints and reduce service friction. 
Stakeholder Engagement 
Maintains strong relationships with internal and external partners, including Geneva HQ and strategic entities such as Medlog. 
Ensures communication is timely, accurate, and aligned with business goals. 
Follow-Up Management 
Oversees post-service follow-up processes to ensure customer needs are fully met. 
Ensures accountability, responsiveness, and consistency in all communications. 
Multichannel Communication Proficiency 
Manages customer interactions effectively across phone, email, digital, and in-person platforms. 
Ensures tone, accuracy, and professionalism are maintained across all channels. 
Business Support 
Supports commercial teams with service-related data and customer insights to enhance business decision-making. 
Customer Retention &amp; Loyalty 
Implements retention strategies for key and high-value customers through proactive engagement and relationship management. 
Product &amp; Service Knowledge 
Maintains an in-depth understanding of MSC&rsquo;s products, services, and logistics solutions to effectively support customer inquiries and promote tailored solutions.
Required Qualifications 
Education &amp; Experience 
Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or related field. 
Minimum of 3&ndash;5 years of experience in customer service, preferably within the shipping, logistics, or maritime industry. 
Skills &amp; Competencies 
Strong communication and interpersonal skills with the ability to manage complex client interactions. 
Proven experience in complaint resolution and customer satisfaction improvement. 
Analytical mindset with proficiency in Excel and CRM systems (e.g., Salesforce, SAP, or similar). 
Excellent organizational and multitasking abilities. 
Fluency in English (Arabic is a plus). 
Behavioral Attributes 
Customer-centric and results-oriented. 
High sense of ownership and accountability. 
Team player with strong collaboration skills across departments. 
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div>

CS external deputy manager

<div>Marketing Specialist 
We are searching for an experienced Marketing Specialist to be responsible for developing and executing strategic marketing initiatives that promote the company&rsquo;s products and services. This role focuses on increasing brand awareness, generating leads, and supporting sales growth through targeted campaigns, market research, digital engagement, and effective communication strategies.<div> 
Primary Duties and Responsibilities 
<ul><li>Contribute to the implementation of marketing plans and achieve the agency KPI target.</li><li>Brainstorming and developing ideas for creative marketing campaigns</li><li>Analyze and share reports on the performance and efficiency of campaigns</li><li>Assist in execution of marketing plans to reach target audience through identified channels</li><li>Coordinate with the regional marketing team in participation with regional projects/campaigns for MSC Saudi.</li><li>Support in Organizing and attending marketing activities or events to raise brand awareness and boost sales.</li><li>Create the campaigns&rsquo; emails for local events.</li><li>Manage social media accounts of MSC Saudi in coordination with marketing global team and support other teams in community management and digital campaigns.</li><li>Contribute to development of CRM project for the company.</li><li>Liaise with stakeholders and vendors to make sure of the success of activities and enhance the company&rsquo;s presence.</li><li>Create content for the publication of marketing material and oversee distribution.</li><li>Support in market research to identify opportunities for promotion and growth.</li></ul></div>
Required Qualifications 
Bachelor&rsquo;s degree in Marketing or a related field from a recognized university
2 years at least experience in marketing
Has digital background including PPC 
Experienced in events
Good Knowledge of digital marketing tools. 
Good knowledge of analytics software 
Strong communication and writing skills. 
Creative and analytical thinking for problem-solving 
Organizational skills 
Presentation &amp; Interpersonal Skills 
Experience in copywriting and graphic design 
Knowledge of customer segmentation and targeting
Photography is a pulse 
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div>

Marketing Specialist