Qureos Mentor

Meds IT Nexus

Kickstart Your Career as a Verification of Benefits (VOB) Specialist at Meds Nexus Pvt. Ltd.!Are you ready to grow with one of Pakistan&rsquo;s fastest-growing medical billing companies? Meds Nexus Pvt. Ltd., located in the heart of Rawalpindi, is hiring Verification of Benefits (VOB) Specialists to join our dynamic team. If you're passionate about healthcare processes, have sharp attention to detail, and possess excellent spoken English skills, this is your opportunity!Job DescriptionAs a VOB Specialist, your core responsibility will be to verify patients&rsquo; insurance eligibility and benefits before their medical visits. You will play a crucial role in supporting our clients in the U.S. healthcare industry by ensuring accurate and timely benefit verification.Key Responsibilities:<ul><li>Contact U.S.-based insurance companies to verify patient coverage details</li><li>Maintain and track the verification workflow for each patient</li><li>Document call notes with precision and take corrective measures as needed</li><li>Update actions and notes on the client&rsquo;s revenue cycle management (RCM) platform</li><li>Follow client-specific documentation standards and protocols</li><li>Uphold Meds Nexus&rsquo; data protection and information security guidelines</li><li>Demonstrate integrity and adhere to the highest standards of ethical conduct</li></ul>Desired Candidate ProfileWe&rsquo;re looking for someone who is detail-oriented, proactive, and well-versed in U.S. medical billing processes.Requirements:<ul><li>Minimum 2+ years of experience as a VOB Specialist with a medical billing service provider</li><li>Strong knowledge of the U.S. revenue cycle, Eligibility &amp; Benefits Verification, and Prior Authorization</li><li>Ability to understand and apply client-specific business rules</li><li>Skilled in generating reports and maintaining accurate records</li><li>Strong communication skills with a neutral/clear accent</li><li>Graduate degree in any field</li><li>Problem-solving attitude with a willingness to learn and grow</li></ul>Job Rewards and Benefits:<ul><li>Paid Leaves</li><li>HR Bonus</li><li>Inflation Bonus</li><li>MTD (Month-To-Date) Bonus</li><li>Promotion</li><li>Increments</li><li>Medical Coverage</li><li>Leave Encashment</li><li>Contributory Saving Plan (CSP)</li><li>Annual Trip</li><li>Saturday and Sunday Off</li><li>Transportation allowances only for female staff</li><li>Complementary Food (Dinner) &amp; Tea/Green Tea (Two times)</li></ul>Office Timing: 5:30 PM to 2:30 AMWhy Join Meds Nexus?Join our team and become part of a forward-thinking organization that values innovation, promotes continuous learning, and provides real opportunities for career advancement. At Meds Nexus, your hard work is not only appreciated&mdash;it&rsquo;s recognized and rewarded.Apply now and take the next step in your medical billing career with Meds Nexus Pvt. Ltd.!Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

VOB Specialist

Job Title: HR AssistantLocation: RawalpindiDepartment: Human ResourcesCompany: Meds Nexus Pvt LtdJob Summary:The HR Assistant ( must be from medical industry experience ) will assist the HR department with various HR functions, including recruitment, employee relations, benefits administration, and record-keeping. All responsibilities, updates, and task outcomes will be directly reported to the HR Executive or HR Manager to ensure alignment with department goals and company policies. This role supports a smooth and efficient HR operation by acting as a liaison between employees and the HR Executive/HR Manager.Key Responsibilities:<ul><li>To assist in all HR-related activities.</li><li>Maintain accurate employee records in the HR information system (HRIS) and physical files,</li><li>submitting regular updates to the HR Executive or HR Manager.</li><li>To assist all in all Recruitment &amp; Selection related activities.</li><li>To maintain all employee records.</li><li>To scan employee files and maintain the e-file system.</li><li>To handle all HR-related printing material.</li><li>To maintain and update the CV Database regularly.</li><li>To act as a resource to employees for resolving workplace issues.</li><li>Any other work delegated by the manager HR/Assistant Manager HR.</li></ul>8. General HR Support:Assist in any ad-hoc HR projects or initiatives as the HR Executive or HR Manager requires.Foster a positive workplace culture aligned with company values, reporting suggestions and feedback directly to the HR Executive or HR Manager.Requirements:Education: Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.Experience: 1-2 years in HR or administrative support roles preferred.Skills:Strong communication and interpersonal skills.Excellent organizational skills and attention to detail.Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with HR software/HRIS.Ability to handle sensitive information with confidentiality and integrity.Key Competencies:Reporting: Regularly communicates with the HR Executive or HR Manager on all aspects of the role.Customer Service Orientation: Responds to employee needs and inquiries promptly and professionally.Adaptability: Able to manage competing priorities and work under pressure.Team Player: Works collaboratively within the HR team and across departments, with all actions aligned to the guidance of the HR Executive or HR Manager.Job Rewards and Benefits:Paid LeavesHR BonusLeave EncashmentInflation BonusPromotionIncrementsEmployee Contributory Saving PlanSaturday and Sunday OffComplimentary Food (Dinner) &amp; Tea/Green Tea (Two times)Job Type: Full-timeJob Type: Full-timeApplication Question(s):<ul><li>Are you willing to commute the Office #1, Top Floor, Gold Mark Plaza, Asghar Mall Rd, Rawalpindi.?</li><li>Are you willing to work onsite in duty timing 5:30 PM To 2.30 AM (Monday to Friday)?</li></ul>Work Location: In person

HR Assistant (Medical billing )

Meds Nexus are seeking a talented Full Stack Developer to join our dynamic and innovative team. As a Full Stack Developer, you will play a key role in developing and maintaining user-facing features using React.js and building efficient, testable, and reusable PHP modules. You will be responsible for creating highly scalable distributed solutions that enhance user experiences and drive business growth. If you are passionate about cutting-edge technologies, possess a strong understanding of front-end and back-end development, and thrive in a collaborative environment, we want to hear from you!Responsibilities:&middot; Developing new user-facing features using React.js&middot; Build efficient, testable, and reusable PHP modules&middot; Responsible for the development and maintenance of back-end services&middot; Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth&middot; Develop new features and infrastructure in support of rapidly emerging business and project requirements&middot; Assume leadership of new projects, from conceptualization to deployment&middot; Ensure application performance, uptime, and scale, and maintain high standards for code quality and application design&middot; Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunitiesRequirements:&middot; Thorough understanding of React.js and its core principles&middot; Familiarity with Restful APIs&middot; Strong proficiency in JavaScript.&middot; Hands-on experience with web application development.&middot; Proficient in SQL and preferably using MySQL&middot; Proven experience as a Full Stack Developer or similar role.&middot; Strong knowledge of Laravel Framework&middot; Understanding of MVC design patterns&middot; Strong understanding of front-end technologies such as ReactJS, HTML 5 CSS, and Bootstrap&middot; Knowledge of object-oriented PHP programming&middot; Good to know micro-service architecture&middot; Very good analytical and problem-solving skills&middot; Familiarity with SQL/NoSQL databases and their declarative query languages&middot; Proficient understanding of Git&middot; Demonstrates ability to communicate effectively in both technical and business environments&middot; Willingness to work in a collaborative, innovative, flexible, and, team-oriented environment&middot; Effective time management, coordination skills, and ability to handle multiple projects.&middot; Database Design, MySQL query optimizations', Performance Tuning&middot; Experience in Agile development process &amp; Tools&middot; Good to have Hands-on working with AWS&middot; Knowledge of Linux commandsThis job is not for fresh candidates.Meds Nexus provides a great career path and our employees are compensated with competitive compensation commensurate with their experience, please let us know if you are in the market to work as a Full Stack Developer. We prefer prospects seeking full-time employment.Experience:Minimum 3 years to 4 years of experience.Job Rewards and Benefits:<ul><li>Paid Leaves</li><li>Lucrative Monthly Bonuses (TBD)</li><li>Promotion Increment</li><li>After the Probation period Increment (3 months)</li><li>Annual Increment</li><li>Employee Equity Funds Program (EEFP)</li><li>Medical (TBD)</li><li>EOBI (TBD)</li><li>Saturday and Sunday are holidays.</li><li>Transportation allowances</li><li>Complementary Food (Dinner) &amp; Tea (Two times)</li></ul>Job Timing:05:30 PM To 02:30 AM (PST)Join our team and be part of a forward-thinking company that values innovation, fosters a culture of continuous learning, and provides opportunities for professional growth. We offer a competitive salary, a comprehensive benefits package, and a supportive work environment where your contributions are recognized and rewarded.Meds Nexus is an equal opportunity employer. All qualified applicants will receive consideration for employment. To apply, please submit your resume, along with a cover letter highlighting your relevant experience and why you are interested in this position, to hr@medsnexus.com. We look forward to reviewing your application and discussing how you can contribute to our team's success.Job Type: Full-timeAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Full Stack Developer

Exciting Opportunity: Assistant Team Lead CRM Operations at Meds Nexus PVT.. Ltd.About Us: Meds Nexus PVT. Ltd. is at the forefront of the medical billing and healthcare industry, dedicated to delivering top-notch services to our clients. We pride ourselves on maintaining the highest standards of efficiency, compliance, and innovation. We are currently seeking a talented and driven Assistant Team Lead RCM Operations to join our dynamic team.Position Overview: As the Assistant Team Lead, RCM Operations, you will play a crucial role in managing and guiding a team of Medical Billing Associates. You will be responsible for ensuring the accuracy and efficiency of the revenue cycle management process, from medical coding to claims submissions and payment posting. This is an excellent opportunity for a motivated individual to contribute to our mission and grow within a leading organization.Key Responsibilities:<ul><li>Supervise and mentor a team of Medical Billing Associates, ensuring high performance and adherence to protocols.</li><li>Oversee the end-to-end revenue cycle management process, including medical coding, charge entry, claims submissions, payment posting, and follow-up.</li><li>Conduct regular team meetings to provide updates, address issues, and ensure smooth operations.</li><li>Monitor team performance metrics and implement improvement plans as needed.</li><li>Ensure compliance with federal and state regulations in all billing operations.</li><li>Develop and implement training programs for new hires and existing staff to enhance their skills and knowledge.</li><li>Review operational data to identify trends and areas for improvement, making recommendations to Asst. Manager or Manager Operations.</li></ul>Skills and Qualifications:<ul><li>Strong knowledge of RCM processes and best practices.</li><li>Excellent leadership and team management skills.</li><li>Effective communication and interpersonal abilities.</li><li>Proficiency in conflict resolution and problem-solving.</li><li>Strong analytical and data interpretation skills.</li><li>Experience with medical billing software and tools.</li><li>High attention to detail and accuracy.</li><li>Ability to work in a fast-paced environment and meet deadlines.</li><li>Education: Minimum Intermediate or higher in any field.</li><li>Experience: 2-3 years of hands-on experience in customer support/sales or both preferred</li><li>Communication: Excellent verbal and written English skills</li><li>Tech Proficiency: Familiarity with MS Office (Word, Excel, PowerPoint), RingCentral, Avaya/Cisco IP Phones</li><li>Industry Knowledge: Prior experience in the U.S. Healthcare industry is a plus-</li><li>Availability: Must be available to work U.S. business hours (6:00 PM &ndash; 3:00 AM PST)</li></ul>Perks &amp; Benefits:&middot; Paid Leaves&middot; HR Bonus&middot; Inflation Bonus&middot; Promotion&middot; Increments&middot; Medical Coverage&middot; Leave Encashment&middot; Contributory Saving Plan (CSP)&middot; Saturday and Sunday Off&middot; Transportation allowances only for female staff&middot; Complementary Food (Dinner) &amp; Tea/Green Tea (Two times)Job Details:<ul><li>Industry: Healthcare/Medical Billing</li><li>Functional Area: Operations</li><li>Total Positions: 3</li><li>Job Shift: Night Shift (First Shift)</li><li>Job Type: Full Time/Permanent</li><li>Job Location: Islamabad, Rawalpindi, Pakistan</li><li>Gender: Open to all</li><li>Minimum Education: Bachelor's Degree</li><li>Preferred Education: BBA/MBA/BSCS/BS/M.Sc/MS or related field</li><li>Career Level: Assistant Team Lead</li><li>Minimum Experience: 3+ Years in RCM operations with at least 1-2 years in a supervisory role</li></ul>Why Join Us:<ul><li>Be a part of a leading and innovative organization in the healthcare industry.</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>Competitive salary and benefits package.</li></ul>To Apply: If you are ready to take on a challenging and rewarding role, we want to hear from you! Please send your resume and cover letter to careers@medsnexus.com with the subject line &quot;Application for Assistant Team Lead RCM Operations.&quot;We look forward to your application!Best regards,Job Type: Full-timeWork Location: In person

Assistant Team Lead CRM Operation

Meds Nexus are looking for a Senior. P.H.D Specialist - Who is proficient in Spanish communication skills for our patient help desk department. It's a salary-based role.Responsibilities: Answering inbound patient calls and scheduling appointments. Adding new patients to the system if it does not exist already. Coordinating with doctor&rsquo;s offices in the US regarding office hours, appointments and location changes, etc. Gathering details of patient queries for any results and medications and relaying info to the doctor&rsquo;s office. Handle other duties as needed. Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. Identify client needs, and respond in a professional, efficient, and courteous manner. Solve queries from patients regarding their medical issues Handling Front Desk (USA) 2 to 3 years of hands-on experience in customer support and any call center experience.Requirements: Minimum bachelor in any domain with excellent English and Spanish communication skills (preferably North American accent) Experience in MS Office (Word, Excel, PP) Knowledge of the US Healthcare industry, 2 to 3 years of hands-on experience in customer support Available to work during US working hours If you are interested in this exciting opportunity and meet the requirements above, please send your resume and a cover letter to hr@medsnexus.com by 30th April 2023. We will be conducting interviews on a rolling basis and aim to decide within a week.Job Rewards and Benefits<ul><li>Paid Leaves</li><li>Lucrative Monthly Bonuses (TBD)</li><li>HR Bonus</li><li>Inflation Bonus</li><li>Promotion</li><li>Increments</li><li>Medical (TBD)</li><li>Employee Equity Funds Program (EEFP)</li><li>Saturday and Sunday Off</li><li>Transportation allowances only for female staff</li><li>Complementary Food (Dinner) &amp; Tea/Green Tea (Two times)</li></ul>Office # 1, 5th Floor, Gold Mark Plaza, Asghar Mall Rd, Asghar Mall Scheme, Rawalpindi, Punjab 46000Special Note: This job is not for fresh candidates.Job Timing: 05:30 PM To 02:30 AMJob Types: Full-time, Contract Contract length: 36 monthsAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Bilingual Senior. P.H.D Specialist (Spanish): 2 years (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Senior PHD Specialist

Position Title: Auditor Specialist &ndash; Revenue Cycle Management (RCM)Department: Medical Billing &amp; CredentialingLocation: RawalpindiCompany: Meds NexusJob Overview The Auditor Specialist for Revenue Cycle Management (RCM) is responsible for overseeing the auditing processes within the medical billing and credentialing functions. The role involves conducting detailed audits, ensuring compliance with regulations, identifying areas for improvement, and implementing corrective actions to optimize revenue cycle performance. The auditor will mentor team members, provide consulting services, manage risks, and collaborate closely with operations and billing teams to enhance the RCM process.Key Responsibilities1. Audit Planning and Execution:- Develop and implement comprehensive audit plans for medical billing and credentialing processes.- Conduct regular audits on charge entries, payment postings, and claim submissions to ensure compliance with industry standards and company policies.- Review coding practices and billing procedures to ensure accuracy in documentation and claims.2. Compliance and Regulatory Adherence:- Ensure all billing and credentialing activities comply with relevant regulations (HIPAA, CMS guidelines, etc.).- Monitor for adherence to payer-specific billing rules and government regulations.- Stay updated on changes in healthcare laws and ensure the team is compliant.3. Consulting and Mentorship:- Serve as a role model and mentor to less experienced personnel on professional standards of performance.- Provide consulting services and lead independent audits and assessments to improve operations and manage risks related to complex technology and processes.- Mentor, train, and enhance the knowledge of Senior/Staff Auditors and other business area teams in auditing and RCM processes.4. Performance Analysis and Reporting:- Analyze audit findings to identify trends, issues, and areas for improvement in the RCM process.- Provide detailed reports on audit outcomes to the HOD Operations, outlining key performance indicators (KPIs), compliance issues, and recommendations for improvement.- Ensure the preparation and delivery of KPI &amp; MTD (Month to Date) reports to track performance, which will directly influence bonuses and incentives for team members.- Work closely with teams to resolve discrepancies and implement solutions to enhance revenue cycle efficiency.5. Follow-up and Remediation:- Follow up on past audit findings to ensure timely and adequate remediation.- Implement corrective action plans based on audit outcomes to enhance overall compliance and financial performance.6. Risk Management and Quality Control:- Identify and mitigate risks associated with the revenue cycle by ensuring strict compliance and best practices in billing and credentialing.- Conduct regular risk assessments and recommend strategies to minimize financial losses or compliance violations.7. Continuous Improvement:- Recommend process improvements to optimize the revenue cycle workflow and enhance operational efficiency.- Lead efforts to implement automation and advanced technology solutions for RCM auditing.- Track performance metrics and recommend actions for improved revenue capture and reduced denials.Qualifications and Skills Education:- Bachelor's degree in Healthcare Administration, Business Administration, Finance, or a related field (required).- Certification in Medical Billing/Coding, RCM, or relevant certifications (e.g., CPC, CPMA) preferred.Experience: - 5+ years of experience in medical billing, credentialing, and RCM auditing, with leadership experience preferred.- Minimum 5 years of full-time working experience in auditing or quality management in RCM or healthcare.Skills: - Knowledge of ISO standards (ISO 9001, ISO 27001) and audit procedures.- Advanced knowledge of Quality Methods, Risk Management, and relevant ISO certifications (ISO 14064-1 experience is an advantage).- Proficiency in billing and auditing software tools (e.g., Epic, Cerner, Kareo, etc.).- Excellent analytical, organizational, and mentoring skills.- Strong communication and leadership abilities.- Professional and mature attitude with the ability to work in fast-paced, dynamic environments.Job Rewards and Benefits:- Paid Leaves- HR Bonus- Loan Policy- Advance Salary- Yearly Loyalty Rewards- Performance-based Bonuses (based on KPI &amp; MTD reports)- Leave Encashment- Inflation Bonus- Promotion- Increments- Medical (TBD)- Employee Contributory Saving Plan- Saturday and Sunday Off- Complimentary Food (Dinner) &amp; Tea/Green Tea (Two times)Job Type: Full-timeWork Location: In person

Auditor Specialist – Revenue Cycle Management (RCM)

We are looking for a tech-fluent Customer Service Representative who understands that in 2026, speed is a baseline, but empathy is the differentiator. As the face of our brand, you will move beyond script-reading to become a proactive problem solver. You will leverage AI-driven insights to provide &quot;Optichannel&quot; support&mdash;ensuring a seamless, personalized journey for our customers across every platform they use.Key Responsibilities<ul><li>Proactive Resolution: Use predictive analytics to identify potential customer issues before they escalate (e.g., detecting shipping delays and reaching out first).</li><li>Human-AI Collaboration: Act as the &quot;Human-in-the-Loop,&quot; taking over complex, high-emotion queries transitioned from our Agentic AI bots.</li><li>Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.</li><li>Revenue Advocacy: Identify &quot;moments of truth&quot; during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.</li><li>Voice of Customer (VoC) Reporting: Translate daily customer friction points into actionable data for our Product and Marketing teams.</li></ul>Required Tools &amp; Technical StackTo qualify for this position, candidates must demonstrate proficiency or a high &quot;learnability&quot; index for the following 2026 industry standards:CategoryEssential ToolsOmnichannel CRMZendesk AI, Salesforce Service Cloud, or HubSpot Service HubAI Support ToolsIntercom Fin, Glean (knowledge search), or ForethoughtSentiment AnalysisClarabridge, MonkeyLearn, or Qualtrics XMCommunicationSlack, Microsoft Teams, and Cloud Telephony (e.g., Aircall or RingCentral)Co-pilot SystemsExperience with ChatGPT-5/Claude 4 for real-time draft generation and summarizationCore Competencies<ul><li>Digital Literacy: Ability to pivot between multiple software platforms while maintaining a high &quot;First Contact Resolution&quot; (FCR) rate.</li><li>Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases that require a human touch.</li><li>Data Fluency: Comfortable reading customer health scores and translating them into personalized service strategies.</li><li>Optichannel Agility: Mastery of switching tone and style across voice, video, chat, and social media platforms (Threads, WhatsApp, Bluesky).</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years in a high-volume customer-facing role (SaaS, FinTech, or E-commerce preferred).</li><li>Education: High School Diploma required; Bachelor&rsquo;s degree or relevant CX certifications (e.g., CCXP) is a significant advantage.</li><li>Stats to Beat: We look for candidates who have consistently maintained a CSAT (Customer Satisfaction) score of 90%+ and an average Resolution Time 15% faster than the industry average.</li></ul>Job Type: Full-timeWork Location: In personWork Location: In person

Business Development Associate Medical Billing

Join Meds IT Nexus and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.