Jestina Dsouza

MEFITPRO

Member Experience ExecutiveLocation: Dubai, UAEJob Type: Full TimeLocation: One of Dubai's most iconic 5-star lifestyle destinations in Business BayEmployer: Luxury hospitality &amp; wellness brand, internationally recognized for premium guest experiencesFacilities: State-of-the-art Pilates studio, part of an upscale recreation and spa departmentReporting to: SPA &amp; Recreation Manager / Pilates &amp; Fitness SupervisorThis job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.Working Days: 6 Days a weekWorking Hours: 9-10 hours per day.Package &amp; Benefits:Basic Salary: AED 6,000<ul><li>Top-Tier Commission Structure</li><li>Duty Meals Provided</li><li>Visa, Medical Insurance, Flights</li><li>Opportunities for career growth within a global luxury brand</li><li>Note: No accommodation/transportation provided</li></ul>JOB SUMMARYThe Member Experience Executive is responsible for delivering a welcoming and professional front-of-house experience while playing a key role in driving revenue through the proactive sale of memberships, class packages, and private sessions. This position supports the day-to day operations of the studio by managing client inquiries, handling check-ins, and ensuring seamless service delivery.Reporting directly to the Assistant Pilates &amp; Fitness Manager, the representative is expected to consistently embody premium service standards, providing every guest with a personalized and high-quality experience.The ideal candidate is highly sales-driven, goal-oriented, and passionate about health and wellness, with excellent interpersonal skills and a strong commitment to achieving and exceeding sales targets.SCOPE / BUSINESS CONTEXTFull Time position based at the property.CANDIDATE PROFILEExperience:2+ years in sales or customer service (fitness/wellness industry preferred).Skills and Knowledge:<ul><li>Computer literate (Excel, Word, PowerPoint, admin systems).</li><li>Excellent communication and sales skills.</li><li>Knowledge of Pilates or fitness concepts a plus.</li><li>Familiarity with booking systems (e.g., Book4Time) an advantage.</li><li>Strong written and spoken English.</li><li>Good interpersonal skills, able to engage with diverse backgrounds.</li><li>Ability to work under pressure and multitask.</li><li>Flexibility with shifts, evenings, weekends, and holidays.</li><li>Well presented with clear speech, physically active, energetic.</li><li>Self-motivated and proactive, capable of working independently.</li></ul>Education or Certification:Minimum: High school diploma or equivalent (e.g., GED).Preferred: Diploma or Bachelor's degree in Hospitality, Business Administration, Marketing, Sports Management, or related field.CORE WORK ACTIVITIES<ul><li>Member Experience Responsibilities</li><li>Greet and check-in clients with professionalism and warmth.</li><li>Actively promote and sell memberships and class packages.</li><li>Respond to inquiries via WhatsApp, email, phone, and walk-ins.</li><li>Assist with appointment scheduling and payment processing.</li><li>Maintain the front desk area and booking system.</li><li>Track sales activity and follow up with leads and prospects.</li><li>Prepare and submit regular sales and performance reports.</li><li>Upsell retail items.</li><li>Foster meaningful client relationships and build community.</li><li>Promote a love for fitness, including yoga, Pilates, and reformer.</li><li>Bring energy, confidence, and authenticity to client interactions.</li><li>Demonstrate charisma, positivity, and relationship-building skills.</li><li>Collaborate with colleagues to support a team environment.</li><li>Attend team meetings and contribute proactively.</li><li>Operations &amp; Management Support</li><li>Maintain professionalism and attentiveness to guest needs.</li><li>Ensure studio/club maintenance and cleanliness.</li><li>Enforce club rules and promote a safe environment.</li><li>Ensure compliance with gym, health, and pool safety standards.</li><li>Report and follow up on engineering or facility issues.</li><li>Monitor and complete checklists as required.</li><li>Participate in training sessions as per business needs.</li><li>Support the Assistant Pilates &amp; Fitness Manager with operations, new staff onboarding, and</li><li>procurement follow-ups.</li><li>Carry out brand and standards checks.</li><li>Deputize for the Assistant Pilates &amp; Fitness Manager when required.</li><li>Support departmental supervision and performance.</li></ul>OTHERSSafety and Security<ul><li>Report work-related accidents or injuries immediately.</li><li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li><li>Report thefts or incidents promptly.</li></ul>Policies and Procedures<ul><li>Follow all company and departmental policies.</li><li>Protect guest and colleague privacy and confidentiality.</li><li>Maintain professional appearance and uniform standards.</li><li>Safeguard company tools, equipment, and assets.</li><li>Perform reasonable job duties as requested.</li><li>Standard work week: minimum 48 hours.</li></ul>Guest Relations<ul><li>Actively listen and respond to guest questions, concerns, and requests.</li><li>Anticipate and address guest needs promptly and professionally.</li><li>Engage in meaningful conversations, providing property and local information.</li><li>Ensure every guest feels welcomed, appreciated, and given a fond farewell.</li></ul>Communication<ul><li>Answer calls promptly and professionally.</li><li>Communicate clearly and effectively with guests and colleagues.</li><li>Collaborate and share information openly with the team.</li></ul>Working with Others<ul><li>Treat colleagues with dignity, respect, and support.</li><li>Handle sensitive issues with professionalism and confidentiality.</li><li>Build positive and productive working relationships.</li><li>Foster teamwork to achieve shared goals.</li></ul>Quality Assurance<ul><li>Comply with quality assurance standards and audits.</li></ul>Physical Requirements<ul><li>Use computer and booking systems efficiently.</li><li>Stand, sit, or walk for extended periods.</li><li>Lift/carry objects up to 10 pounds.</li><li>Read and verify information in multiple formats.</li></ul>BENEFITS AND OPPORTUNITIESThe Member Experience Executive will enjoy a competitive and comprehensive package with attractive benefits, including opportunities for professional development and career growth within a dynamic organization.Job Type: Full-timePay: AED6,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Front Desk Receptionist : 2 years (Preferred)</li><li>Fitness/Sports/ Wellness Industry : 2 years (Preferred)</li></ul>Language:<ul><li>English or Arabic Fluently (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>

Member Experience Executive

Arabic-Speaking Membership Consultant&#65279;Female Club &#65279;Location: Sharjah, UAEJob Summary: We are looking for an energetic and results-driven Membership Sales Consultant to promote and sell gym memberships, provide excellent customer service, and help new members get started on their fitness journey.Key Responsibilities:<ul><li>Promote and sell gym memberships to prospective clients.</li><li>Conduct tours of the facility and explain membership benefits.</li><li>Follow up with leads via phone, email, and in-person meetings.</li><li>Meet and exceed monthly sales targets.</li><li>Maintain knowledge of gym services, promotions, and pricing.</li><li>Provide excellent customer service to members and guests.</li></ul>Requirements:<ul><li>Previous experience in sales, fitness, or customer service preferred.</li><li>Strong communication and interpersonal skills.</li><li>Goal-oriented and self-motivated.</li><li>Ability to work evenings, weekends, and holidays as required.&#65279;</li></ul>We look forward to receiving your application!Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Sales in Fitness/Sports/Wellness: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>Location:<ul><li>Sharjah (Preferred)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>

Membership Consultant

JOB SUMMARYThe Member Experience Executive is responsible for delivering a welcoming and professional front-of-house experience while playing a key role in driving revenue through the proactive sale of memberships, class packages, and private sessions.This position supports the day-to-day operations of a massive sports and wellness hub with a high-end member base, ensuring seamless client service and premium guest experiences. The representative is expected to consistently embody luxury service standards, providing every guest with a personalized and high-quality experience.The ideal candidate is highly sales-driven, goal-oriented, and passionate about health and wellness, with excellent interpersonal skills and a strong commitment to achieving and exceeding sales targets. Arabic speakers are preferred for this role.CANDIDATE PROFILE<ul><li>2+ years in sales or customer service (fitness/wellness/hospitality industry preferred).</li><li>Computer literate (Excel, Word, PowerPoint, admin systems).</li><li>Excellent communication and sales skills.</li><li>Knowledge of sports or wellness concepts a plus.</li><li>Familiarity with booking systems.</li><li>Strong written and spoken English.</li><li>Arabic Speaking is a plus</li><li>Good interpersonal skills, able to engage with diverse backgrounds.</li><li>Ability to work under pressure and multitask.</li><li>Flexibility with shifts, evenings, weekends, and holidays.</li><li>Well presented with clear speech, physically active, energetic.</li></ul>CORE WORK ACTIVITIES<ul><li>Member Experience Responsibilities</li><li>Operations &amp; Management Support</li><li>Follow Safety &amp; Security</li><li>Abide by Policies &amp; Procedures</li><li>Guest Relations</li><li>Communication</li><li>Working with Others</li><li>Quality Assurance</li><li>Physical Requirements</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Front Desk Receptionist : 3 years (Preferred)</li><li>Fitness/Sports/.Wellness Industry: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic, English (Preferred)</li></ul>Location:<ul><li>Sharjah (Preferred)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>

Member Experience Executive - Female

Join MEFITPRO and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Member Experience Executive

Membership Consultant

Member Experience Executive - Female