Qureos Mentor

MegThink

Roles &amp; Responsibilities:&middot; Serve as the first point of contact for users/customers through phone, email, and the ticketing system.&middot; Log all incoming issues/tickets as per the defined process and respond to requester emails within the SLA timelines.&middot; Monitor basic system health dashboards and alerts through the ITSM tool.&middot; Prioritize and categorize tickets based on severity.&middot; Escalate unresolved or complex issues to L2 or the relevant technical teams (Application, Database, Network, Infra, Security) as per the escalation procedure.&middot; Identify recurring issues and share them with the technical team and the Service Delivery Manager.&middot; Provide feedback on user experience, helpdesk processes, and any training needs.&middot; Keep L2 teams updated on the progress and status of their tickets.&middot; Work closely with stakeholders such as L2, clients, Service Delivery Manager. Etc.&middot; Take part in team meetings, shift handovers, and knowledge-sharing sessions.Required Skills &amp; QualificationsEducational qualification: Diploma / Bachelor&rsquo;s in IT, Computer Science, or similar.&middot; Technical skills: Basic understanding of computer hardware, software, operating systems and networks.&middot; Experience: Likely 0-3 years&middot; Communication: Good verbal and written communication to deal with stakeholders.&middot; Tools: Familiarity with ticketing systems / ITSM tools (Not mandatory).&middot; Soft skills: Problem-solving, patience, customer service mindset.&middot; Location: Must be from Gurgaon location or ready to move to GurgaonWork mode&middot; Candidates must be flexible to work in 24x7 rotational shifts. The selected candidate will be required to work from the office during morning and evening shifts, and can work from home during the night shiftJob Type: Full-timePay: &#8377;30,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

System Analyst/Helpdesk L1

Job Title: Business Development Manager &ndash; IT Staffing / Staff AugmentationLocation: Bengaluru, India (Work from Office)Employment Type: Full-timeAbout the RoleThis position focuses on accelerating business growth within the IT staffing and staff augmentation domain. You will manage the complete sales cycle from prospecting and generating leads to closing deals&mdash;while nurturing strong client relationships and working closely with internal teams and staffing partners to deliver tailored workforce solutions.Key Responsibilities<ul><li>Plan and achieve the annual sales targets.</li><li>Build a robust pipeline by prospecting clients for staff augmentation/contract staffing requirements.</li><li>Identify new business opportunities, pitch services, and maintain long-term client relationships for cross-selling.</li><li>Collaborate with staffing vendors/recruitment agencies to source relevant profiles for client requirements.</li><li>Generate, track, and maintain weekly/monthly sales reports for internal business reviews.</li><li>Maintain strong industry connections within the local market.</li></ul>Requirements (Must-Have)<ul><li>4&ndash;8 years of experience in technical sales, specifically in IT staffing or contract staffing.</li><li>Experience working with staffing partners/recruitment agencies for talent fulfilment.</li><li>Ability to plan and achieve assigned sales targets.</li><li>Proven capability in prospecting and building a sales pipeline.</li><li>Strong experience in client acquisition, relationship management, and cross-selling.</li><li>Ability to generate and maintain sales reports for internal reviews.</li></ul>Good to Have<ul><li>Bachelor&rsquo;s degree (technical background preferred).</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Familiarity with CRM or sales tracking tools.</li><li>Strong communication, negotiation, and presentation skills.</li><li>A broader professional network within the city/region.</li><li>Self-driven, target-oriented, and comfortable working independently.</li></ul>Job Type: Full-timePay: Up to &#8377;1,500,000.00 per yearWork Location: In person

Business Development Manager – IT Staffing / Staff Augmentation

Join MegThink and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MegThink

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System Analyst/Helpdesk L1

Business Development Manager – IT Staffing / Staff Augmentation