Qureos Mentor

Mellow Voyages

Team Leader (B2C &ndash; Bangalore)Company: Mellow Voyages Pvt Ltd Brands: Mellow Voyages (B2C Travel Agency) &amp; Regal Trip India (B2B South India DMC) Location: Bangalore Office Department: B2C Sales &amp; Operations Reporting To: Executive Director / Branch ManagerAbout UsMellow Voyages Pvt Ltd is a fast-growing travel company operating with two strong verticals:<ul><li>Mellow Voyages (B2C): Specializing in curated domestic &amp; international travel experiences, flight bookings, hotels, cabs, and visa services.</li><li>Regal Trip India (B2B South India DMC): Offering trusted ground-handling services and curated packages for travel agents and operators across India and overseas.</li></ul>We are looking for a Team Leader &ndash; B2C to head our Bangalore office, drive sales performance, and ensure operational excellence.Key ResponsibilitiesSales Leadership &amp; Target Achievement<ul><li>Lead and manage a team of sales executives and backend staff at the Bangalore office.</li><li>Drive sales for domestic &amp; international packages, flights, hotels, and visas.</li><li>Achieve monthly revenue and lead conversion targets set by management.</li><li>Develop and implement sales strategies to generate new business and improve performance.</li></ul>Team Management &amp; Training<ul><li>Assign leads to team members and monitor follow-ups using VoyageDesk CRM.</li><li>Mentor and train staff on sales techniques, product knowledge, and customer handling.</li><li>Conduct weekly performance reviews and share reports with management.</li><li>Build a motivated, high-energy sales culture in the office.</li></ul>Operations &amp; Customer Service<ul><li>Ensure smooth coordination between sales and backend teams for bookings.</li><li>Oversee quality control for quotations, itineraries, vouchers, and client communication.</li><li>Handle escalations and provide solutions to maintain high customer satisfaction.</li><li>Coordinate with vendors, airlines, and hotels for competitive pricing and service delivery.</li></ul>Reporting &amp; Coordination<ul><li>Maintain daily, weekly, and monthly sales &amp; revenue reports.</li><li>Share office performance updates with the Executive Director/Corporate Team.</li><li>Support marketing and promotional campaigns for Bangalore market growth.</li></ul>Key Skills &amp; Competencies<ul><li>Proven leadership and team management skills.</li><li>Strong background in B2C travel sales (domestic &amp; international).</li><li>Excellent communication, negotiation, and problem-solving abilities.</li><li>Knowledge of travel destinations, packages, and airline operations.</li><li>Proficiency in MS Office, Google Workspace, and CRM tools.</li></ul>Qualifications &amp; Experience<ul><li>Graduate/Postgraduate in Tourism, Business, or related field.</li><li>4&ndash;7 years of experience in retail travel sales, with at least 1&ndash;2 years in a team lead/supervisory role.</li><li>Prior experience in the Bangalore travel market preferred.</li></ul>Why Join Us?<ul><li>Lead the flagship B2C office in Bangalore.</li><li>Attractive salary + incentives + performance bonuses.</li><li>Career growth towards Branch Manager / Regional Head roles.</li><li>Be part of a dynamic travel company with strong expansion plans across India.</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>Work Location: In person

Senior Travel Consultant

Join Mellow Voyages and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mellow Voyages

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Senior Travel Consultant