Qureos Mentor

Memorial Health

<div>Min: USD $17.14/Hr. Max: USD $26.56/Hr. Overview:
<div><div><div>
Responsible for the collection and follow-up of all outstanding self-pay balances of ALMH and TMH Patient Accounts in accordance with policies and procedures. Determines customers&rsquo; eligibility for financial assistance programs. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality,
</div><div>Integrity and Stewardship that support our mission, vision and values.</div></div></div><br>
Qualifications:
<div><div><div><div><i>
Education:</i></div><ul><li>High School or GED equivalent required.</li></ul></div></div><div><div><div><i><br>
Licensure/Certification/Registry:</i></div><ul><li>N/A</li></ul></div></div><div><div><div><i><br>
Experience:</i></div><ul><li>One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable. Previous experience as a collector is highly desirable.</li></ul></div></div><div><div><div><i><br>
Other Knowledge/Skills/Abilities:</i></div><ul><li>Experience with Microsoft Office products such as Word and Excel preferred.</li></ul><ul><li>Basic working knowledge of personal computers required and their associate user software is preferred, with the ability to enter, retrieve, and electronically notate system screens.</li></ul><ul><li>Familiarity with medical terminology, medical procedural (CPT) and diagnosis (ICD-9 &amp; 10) coding and hospital billing claims form UB-04 highly preferred.</li></ul><ul><li>Ability to multi-task while working on multiple responsibilities simultaneously.</li></ul><ul><li>Ability to work successful with internal customers and external customers.</li></ul><ul><li>Highly-developed critical thinking and problem solving-ability to work through complex situations.</li></ul><ul><li>Knowledge of poverty guidelines, internal/external financial assistance programs and options, medical billing and insurance principles/practices.</li></ul><ul><li>Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively.</li></ul></div></div><br>
</div>
Responsibilities:
<ul><li>Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:</li></ul><p></p><ul><li><b><br>
SAFETY:</b> <i>Prevent Harm </i>- I will put safety first in everything I do. I will speak up, without fear, on matters of patient and colleague safety. I will take action to create an environment of zero harm.</li></ul><p></p><ul><li><b><br>
QUALITY:</b> <i>Improve Outcomes -</i> I will continually advance my knowledge and skills. I will seek out continuous improvement opportunities. I will deliver evidence-based care that leads to excellence in outcomes.</li></ul><p></p><ul><li><b><br>
INTEGRITY:</b> <i>Show respect and Compassion </i>- I will respect others and show compassion. I will behave honesty and ethically. I will be accountable for my attitude, actions and health.</li></ul><p></p><ul><li><b><br>
STEWARDSHIP:</b> <i>Reduce Waste </i>- I will use resources wisely and maintain financial stability. I will work together to coordinate care and services across the health system. I will promote healthier communities.</li></ul><br>
<p></p><ul><li>
Analyzes each private pay account proposed for collection referral. Reviews account notes for appropriateness of turnover. Additionally, reviews for Medicaid eligibility along with the potential for financial assistance qualification. Prepares past due accounts for collection. Ensures appropriate collection codes are used for such accounts. Maintains appropriate information needed for Medicare Bad Debt.</li></ul><br>
<p></p><ul><li>
Assists patients with Financial Assistance applications and bank loans in a timely manner.</li></ul><br>
<p></p><ul><li>
Ensures proper account notation, resolution, charge posting, and Accounts Payable disbursements to lending institution(s), for defaulted guaranteed (patient) bank loans.</li></ul><p><br>
</p><ul><li>Researches all sources of potential financial assistance based on the specifics of each application. This may include Medicare, Medicaid, Financial Assistance, bank loans, COBRA, etc.</li></ul><br>
<p></p><ul><li>
Once determination is made regarding approval/denial of financial assistance, reviews all accounts both current and in bad debt. Ensures appropriate account adjustments are made and are accurate.</li></ul><br>
<p></p><ul><li>
Responds to all private pay mail inquiries or requests in a timely manner.</li></ul><br>
<p></p><ul><li>
Acts as liaison with outsourced call center. Receives and resolves customer complaints, entering quality of care and PHI concerns into Sensor as appropriate. Through account detail review and correspondence from patients, leadership, and colleagues, provides necessary feedback regarding call quality and accuracy of information.</li></ul><p><br>
</p><ul><li>Greets customers via telephone and determines nature of inquiry. Assists customers as necessary or refers them to internal or external sources.</li></ul><br>
<p></p><ul><li>
Sets up and reviews payment plan accounts according to policy and procedure.</li></ul><br>
<p></p><ul><li>
Runs reports and analyzes data weekly to determine private-pay accounts. Process includes review for potential discounts and/or financial assistance. Works with patient regarding payment options.</li></ul><br>
<p></p><ul><li>
Handles incoming correspondence and phone calls related to bad debt accounts referred to collection agencies and respond within departmental performance standards.</li></ul><p><br>
</p><ul><li>Reviews and approves suit authorizations.</li></ul><p><br>
</p><ul><li>Identifies, prioritizes, investigates, and resolves bad debt credit balances, and ensures proper refunds are processed.</li></ul><br>
<p></p><ul><li>
Identifies, prioritizes and resolves accounts from various Collection Agency Reports to ensure all accounts are properly adjusted in conjunction with the agency&rsquo;s monthly cancelled, deceased, and bankruptcy reports.</li></ul><br>
<p></p><ul><li>
Receives bankruptcy notices and reviews all current and bad debt accounts for adjustments as appropriate.
</li><li>Ensures appropriate identification, prioritization, and timely filing of probate estate liens as for deceased patients.</li></ul><br>
<p></p><ul><li>
Reviews settlement offers and approves as appropriate.</li></ul><br>
<p></p><ul><li>
Researches and resolves complex issues associated with patient accounts. As applicable, identifies, documents, and reports problematic trends to leadership.</li></ul><p><br>
</p><ul><li>Runs report and analyzes data for potential intake errors causing incorrect data pull. Includes the correction of any such errors prior to rerunning reports for review of appropriateness of contract account billing. Educates any intake errors to appropriate department. Prepares and mails all invoices. Monitors monthly contract accounts for payment.</li></ul><p><br>
</p><ul><li>Reviews nursing home correspondence for potential care overlap and the appropriateness of billing Medicare vs. the nursing facility. Ensures proper billing to nursing facility if applicable.</li></ul><br>
<p></p><ul><li>
Identifies opportunities for account consolidation and takes the necessary steps to combine appropriate accounts.</li></ul><br>
<p></p><ul><li>
Processes and tracks all payroll deduct activity.</li></ul><br>
<p></p><ul><li>
Processes credit card transaction payments on accounts.</li></ul><br>
<p></p><ul><li>
Performs other related work as required or requested.</li></ul><div></div><div><i><br>
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.</i></div></div><div></div>

PRIVATE PAY/CLIENT ACCOUNT ANALYST

<div>Min: USD $17.14/Hr. Max: USD $26.56/Hr. Overview:
<div>
As Early Childhood Teacher at Memoral provides a safe and nurturing environment for children to encourage their social, emotional, physical and intellectual development through designing and implementing a developmentally appropriate curriculum according to guidelines established by the Illinois Department of Children and Family services, Creative Curriculum and ExceleRate Illinois.
</div>Qualifications:
<div><i>
Age Requirement:</i></div><ul><li>
The IL Department of Children &amp; Family Services (DCFS) requires teachers to be a minimum of 19 years of age.</li></ul><div><i>
Education:</i></div><ul><li>
High School Diploma or equivalency certificate (GED) required.</li><li>
Associate&rsquo;s degree in Early Childhood or Child Development is strongly desired. Bachelor&rsquo;s degree in Early Childhood or related field is strongly preferred.</li><li>
In lieu of an Associate&rsquo;s degree, DCFS requires one of the following: 60 semester hours of college credits with 6 hours directly being related to child care or child development (birth to age 6), or 1 year experience in child development in a nursery school, child care or kindergarten program with 30 semester hours in college with 6 semester hours directly being related to child care or child development (birth to age 6), or completion of credentialing program approved by DCFS (CDA).</li></ul><div><i>
Licensure/Certification/Registry:</i></div><ul><li>
Illinois Gateways to Opportunity Registry member within the first 5 days of employment</li><li>
Provide 3 letters of reference per DCFS requirements</li><li>
Hold or be able to obtain, within 90 days, First Aid/CPR certification</li></ul><div><i>
Experience:</i></div><ul><li>
DCFS requires a minimum of one (1) year of experience in child care, early childhood, or child development.</li></ul><div><i>
Other Knowledge/Skills/Abilities:</i></div><ul><li>
Maintain 20 hrs of in-service hours each fiscal year, 5 hours must be from a Gateway Registry-approved training.
</li><li>Demonstrates excellent communication skills, initiative in a friendly, courteous and professional manner.</li><li>
Demonstrates knowledge of ages and stages of development.
</li><li>Demonstrate flexibility and openness to new ideas in child care practices.</li><li>
Understands the general areas of physical, social, cognitive and emotional development for this age group.</li></ul>
Responsibilities:
<ul><li><b>Interaction between staff and children:</b><ul><li>
Interacts frequently, affectionately, and respectfully by smiling, touching, and holding children. Speaks in a friendly, calm, soft and courteous manner within close proximity of the child.</li><li>
Respects and observes children&rsquo;s interests. Intervenes when needed to maintain safety. Enhances children&rsquo;s play with language, toys and activities. Encourages and models the appropriate behaviors and expectations.</li><li>
Communicates directly with each child at the child&rsquo;s level. Engages and communicates constructively with children during activities and routines. Positively extends children&rsquo;s thinking and actions.
</li><li>Maintains availability and responsiveness to children&rsquo;s needs, questions, and requests. Acknowledges feelings with sensitivity and demonstrate appropriate expression of emotions.
</li><li>Practices positive discipline techniques in guiding children&rsquo;s behavior according to MMC&rsquo;s guidelines.</li><li>
Maintains attentiveness, flexibility and support with children and others during transitions among classrooms.</li></ul></li><li><b>
Curriculum:</b><ul><li>
Implements a developmentally appropriate curriculum based upon the guidelines set forth in the Creative Curriculum which reflects observations and assessments of individual children. Plans a daily schedule which balances activities using the Creative Curriculum lesson plan.</li><li>
Designs an environment which responds to children&rsquo;s individual development, physical and emotional needs and interests through the use of Creative Curriculum. Fosters positive self-concepts by supporting individuality, independence, and choices. Encourages creative expression. Respects diversity by providing anti-bias, non-sexist language, images, and experiences which reflect both center and global communities.</li><li>
Creates documentation of children&rsquo;s accomplishments through anecdotal notes, observations and portfolios.</li></ul></li><li><b>
Faculty/Parent Interactions:</b><ul><li>
Acknowledges parents and all classroom visitors. Invites input from parents regarding their child&rsquo;s development and care. Responds to parents&rsquo; comments and concerns with sensitivity, interest, and respect.
</li><li>Maintains confidentiality. Establishes and maintains a Primary Care giving relationship with individual children and their families. Assists in the planning and attend center/classroom events and meetings.
</li><li>Communicates verbally and in writing with parents regarding the development and specific activities of the children in their primary care. Shares resources with parents through discussions, articles, parent boards, etc.</li></ul></li><li><b>
Physical environment, health safety and nutrition:</b><ul><li>
Maintains and follow all safety and health rules of the center. Supervise children at all times. Demonstrates awareness of entire group while working with a small group or individuals. Encourages children to utilize appropriate health, safety and nutritional practices.</li><li>
Knows the number of children in assigned group and maintains ratios at all times. Maintains accurate attendance records throughout the day. Completes appropriate paperwork (i.e. accidents, medication, etc.).</li><li>
Keeps environment and equipment safe, clean and attractive. Encourages respect for classroom materials. Alerts others supplies are needed. Organizes materials on low, open shelves for children to use independently.</li></ul></li><li><b>
Professionalism:</b><ul><li>
Maintains confidentiality about issues concerning the out faculty members, children and families or MMC leadership and operations. Supports organizational mission, philosophies, values, goals, and policies.</li><li>
Ensures continuity of care for children by reporting to work on time and maintaining consistent attendance, arranging and communicating leave requests in advance. Respects and adheres to staffing schedules which may be adjusted as programs needs change and may include working in another classroom.</li><li>
Attends faculty meetings, training sessions and other center events. Continues professional growth by attending courses, asking for feedback and reading professional literature.</li><li>
Receives constructive criticism with a willingness to improve. Provides feedback in a respectful manner.</li></ul></li><li><b>
Teamwork:</b><ul><li>
Establishes and maintains cooperation and respect with co-workers. Assumes fair share of work and seeks ways to be helpful. Assumes other responsibilities as needed: kitchen, pets, etc. Offers and shares ideas and materials with others.</li><li>
Participates in teaching team through communication, collaboration and curriculum planning. Communicates and works to resolve conflicts quickly and avoid gossip. Exercises care in expressing views regarding the personal attributes or professional conduct of co-workers. Statements are based on first-hand knowledge and relevant to the interests of children and programs.</li><li>
Performs other related work as required or requested.</li></ul></li></ul></div>

EARLY CHILDHOOD TEACHER

<div>Min: USD $24.04/Hr. Max: USD $37.26/Hr. Overview:
<p><b>
Essential Functions and Job Duties</b></p><br>
<p></p><ul><li>
 Coordinates screening and enrollment of clinical trial patients.</li></ul><ul><li>
Reviews physician patient schedules and assesses patients for possible clinical trial enrollment.
</li><li>Educates patients and families during the informed consent process.</li><li>
Registers patients and participants to protocols.</li><li>
Ensures eligibility requirements are met and reviews with physician investigator.</li><li>
Ensures protocol required patient testing is ordered and complete.</li><li>
Maintains record of recruitment strategies.</li><li>
Markets protocols as needed to meet recruitment goals.</li></ul><br>
<p></p><ul><li>
Coordinates clinical trial activities research done at the clinic and hospital</li></ul><ul><li>
Gathers and verifies source documents</li><li>
Verifies the accuracy, completeness and timely submission of case report forms.
</li><li>Collaborates with investigator to ensure protocol compliance in patient selection, treatment, dose modifications and response.</li><li>
Interviews patient to assess adverse events, medication compliance, and patient reported outcomes.</li><li>
Obtains follow-up data required when patient is off active treatment.</li><li>
Corrects and resubmits data or answers queries within one week of receipt or as requested by pharmaceutical company; reviews expectation reports; notifies research base of errors.</li></ul><br>
<div></div><ul><li>
Maintains investigational drug (IND) inventory</li><li>
Reviews protocols and assesses current inventory of IND.</li><li>
Orders INDs from Pharmaceutical Management Branch at National Cancer Institute.</li><li>
Maintains inventory on individual drug accountability records.</li><li>
Ensures treatment order is correct by reviewing protocol guidelines and calculating dose prescribed.</li></ul>
Qualifications:
<p><b>
Qualifications</b></p><p><b>
 </b>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</p><p><br>
</p><ul><li>Must possess good communication and interpersonal relationship skills. Must be able to organize work with minimal supervision. Must be able to focus attention to minute details. Access, Work and Excel computer skills required.</li></ul><p><b>
Education and/or Other Requirements</b></p><p>
A bachelors degree in nursing or other health-related field is preferred. Pertinent LPN or RN licensure/registration must be maintained. Previous research experience and/or recent nursing experience is preferred.</p><p></p><p><b><br>
Environmental Factors</b></p><p>
Direct patient care duties involve the potential for frequent exposure to blood and body fluids.</p><p></p><p><b><br>
Physical Demands</b></p><p>
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><ul><li>
Light physical exertion, including occasional standing, bending, reaching and occasional carrying of light loads.</li></ul><p><b>
Mental Demands</b></p><ul><li>
While performing the duties of this job, the employee must be able to work under stress, adapt to changing conditions and meet strict time guidelines.</li></ul><br>
<p></p><ul><li>
Ability to adhere to strict confidentiality requirements.</li></ul>
Responsibilities:
<p><b>
General Skill Requirements</b></p><p>
In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.</p><ul><li>
Adaptability &ndash; Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.</li><li>
Attendance and Punctuality &ndash; Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
</li><li>Communications &ndash; Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.</li><li>
Cooperation &ndash; Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.</li><li>
Job Knowledge &ndash; Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.</li><li>
Judgment &ndash; displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.</li><li>
Problem solving &ndash; Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.</li><li>
Quality &ndash; Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.</li><li>
Quantity &ndash; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.</li><li>
Concentration &ndash; Maintains attention to detail over extended period of time; continually aware of variations in changing situations.</li><li>
Supervision &ndash; ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.</li></ul></div>

CLINICAL RESEARCH COORDINATOR

Join Memorial Health and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Memorial Health

ABOUT_COMPANY

PRIVATE PAY/CLIENT ACCOUNT ANALYST

EARLY CHILDHOOD TEACHER

CLINICAL RESEARCH COORDINATOR