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Mennonite Housing Rehabilitation Services, Inc.

<div><p>Job Title: Operations and Program Support Specialist</p>
<div>
 FLSA Status: Hourly, Non-Exempt</div>
<div> Classification: Full-time</div>
<div> Reports To: Director of Operations</div>
<div> Revision Date: 05-13-2026</div>
<div>Purpose</div>
<div>The Operations and Program Support Specialist position is to provide administrative, operational, logistical, and programmatic support to organizational leadership, housing programs, and corporate office functions to help ensure the efficient daily functioning of the organization. This role supports day-to-day operations across multiple properties and departments through coordination of communication, scheduling, documentation, compliance, vendor agreements, project tracking, reporting, and general operational needs. The position also assists with Neighborhood Homes and Home Repair initiatives through applicant coordination, grant and program support, event coordination, community outreach, and record management. The ideal candidate is highly organized, detail-oriented, dependable, adaptable, and committed to supporting the organization&rsquo;s mission in a fast-paced, team-oriented environment.</div>
<div></div>
<div>Duties &amp; Responsibilities</div>
<ul><li> Provide administrative support to executive leadership and program staff.</li></ul>
<ul><li> Serve as a primary point of contact for the organization by managing the main phone line, greeting visitors, responding to inquiries, and coordinating incoming deliveries and mail distribution.</li></ul>
<ul><li> Help maintain organized records and documentation.</li></ul>
<ul><li> Manage calendars, scheduling, meeting coordination, and follow-up tasks.</li></ul>
<ul><li> Contact prospective residents regarding unit availability and leasing opportunities.</li></ul>
<ul><li> Prepare correspondence, reports, presentations, and other organizational documents.</li></ul>
<ul><li> Maintain organized electronic and physical filing systems.</li></ul>
<ul><li> Support daily office operations and organizational workflows.</li></ul>
<ul><li> Assist with tracking organizational deadlines, compliance items, and reporting requirements.</li></ul>
<ul><li> Coordinate office supplies, equipment, and vendor communications.</li></ul>
<ul><li> Help maintain internal procedures, forms, and operational documentation.</li></ul>
<ul><li> Support organizational projects and special initiatives.</li></ul>
<ul><li> Provide administrative, logistical, and coordination support for Neighborhood Homes, Home Repair, and other organizational programs and services, including applicant intake, scheduling, outreach, communication, and project tracking.</li></ul>
<ul><li> Maintain program documentation, construction records, compliance files, participant information, vendor agreements, utility accounts, permits, and other operational records to support efficient program operations.</li></ul>
<ul><li> Assist with program development, grant research and tracking, bid requests and contractor agreements, reporting, data entry, and creation of tracking tools, program materials, and communications.</li></ul>
<ul><li> Support organizational operations and marketing efforts through event coordination, graphic design projects, promotional materials, administrative assistance to leadership and construction staff, and other duties as assigned.</li></ul>
<ul><li> Assist with board, committee, and staff meeting preparation as needed.</li></ul>
<ul><li> Other duties as assigned.</li></ul>
<div>Key Performance Measurements</div>
<ul><li> Maintains organized records, calendars, filing systems, and office workflows while completing administrative tasks, reports, correspondence, and follow-up assignments accurately and within established deadlines.</li></ul>
<ul><li> Provides professional and timely communication by effectively managing the main phone line, voicemails, visitors, resident and applicant inquiries, vendor communications, and internal coordination with staff and leadership.</li></ul>
<ul><li> Effectively supports housing and organizational programs through accurate tracking of applicant information, compliance documentation, project timelines, permits, contracts, reporting requirements, and operational records.</li></ul>
<ul><li> Demonstrates reliability, adaptability, and teamwork by successfully managing multiple priorities, supporting events and special projects, maintaining operational procedures and supplies, and contributing to overall organizational goals and mission success.</li></ul>
<div>Physical Activities &amp; Requirements</div>
<ul><li> Ability to sit at a desk and work on a computer for extended periods of time.</li></ul>
<ul><li> Frequent use of hands and fingers for typing, writing, and handling office equipment.</li></ul>
<ul><li> Occasional standing, walking, bending, or reaching as needed.</li></ul>
<ul><li> Ability to lift and carry office supplies or files up to [10&ndash;20] pounds.</li></ul>
<ul><li> Clear vision at close range for reading and computer work; ability to adjust focus.</li></ul>
<div></div>
<div>Qualifications</div>
<ul><li> Excellent communication, writing, problem-solving, and organizational skills.</li></ul>
<ul><li> Strong attention to detail and ability to manage multiple tasks simultaneously.</li></ul>
<ul><li> Proficient in Microsoft Teams, SharePoint, Excel, Word, PowerPoint and general computer applications.</li></ul>
<ul><li> Ability to learn and utilize new software and technology effectively.</li></ul>
<ul><li> Professional demeanor and commitment to Mennonite Housing&rsquo;s mission of providing affordable housing opportunities.</li></ul>
<div>Positions Supervised</div>
<ul><li> None</li></ul><div></div><ul><li><br>
 Excellent communication, writing, problem-solving, and organizational skills.</li></ul>
<ul><li> Strong attention to detail and ability to manage multiple tasks simultaneously.</li></ul>
<ul><li> Proficient in Microsoft Teams, SharePoint, Excel, Word, PowerPoint and general computer applications.</li></ul>
<ul><li> Ability to learn and utilize new software and technology effectively.</li></ul>
<ul><li>
Professional demeanor and commitment to Mennonite Housing&rsquo;s mission of providing affordable housing opportunities.</li></ul></div>

Operations & Program Support Specialist

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Mennonite Housing Rehabilitation Services, Inc.

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Operations & Program Support Specialist