Qureos Mentor

Merative

<div>Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery. 
 
The primary responsibility of the Technical Support Analyst is to provide advanced technical support and act as an escalation resources for internal and external customers in the support of Merge Healthcare products.
Responsibilities:<ul><li>Takes a self-directed role in the support and resolution of technical issues within the installed base</li><li>Takes inbound calls and makes outbound calls</li><li>Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM</li><li>Owns the customer support experience and resolves customer satisfaction issues by designing &amp; implementing solutions to complex technical problems</li><li>Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills</li><li>Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner</li><li>Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause &amp; solution details for technical support issues</li><li>Performs preventative maintenance activities &amp; remote software upgrades to ensure system stability for customers</li></ul>
Qualifications Required:<ul><li>Strong knowledge of computer hardware such as: workstations, servers &amp; storage devices required</li><li>Strong knowledge of workstation &amp; server OS platforms required</li><li>Strong knowledge of network infrastructure and communication protocols required</li><li>Strong customer service, documentation &amp; communication skills required</li><li>Ability to manage &amp; prioritize multiple work assignments with minimal supervision required</li><li>Ability to work cohesively and effectively in a team environment with employees from all levels within an organization required</li></ul>
Basic Qualifications - Preferred:<ul><li>1-3 years experience using/administering medical information systems such as: RIS, PACS, HIS or EMR solutions.</li><li>Understanding of clinical workflow in a medical imaging environment.</li><li>Familiarity with database technologies such as: SQL, DB2 &amp; Oracle</li><li>Familiarity with DICOM and/or HL-7 standards.</li><li>Familiarity with basic scripting languages such as: Bash, Korn, VB, Java &amp; Perl.</li></ul>
Education Requirements:<ul><li>Degree from a Technical College/University or equivalent experience</li><li>Bachelor&rsquo;s Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics</li></ul>
Required Training:<ul><li>Merative Employee Code of Conduct</li><li>Merative Corporate IT Security Policy</li><li>HIPAA Overview: Health Insurance Portability and Accountability Act</li><li>Cybersecurity Awareness</li><li>Merative ITS-POL-001 Corporate Security Policy</li><li>Merative ITS-POL-002 End User Acceptable Use Policy</li><li>Merative PRI-POL-001 Privacy by Design</li><li>WHPS 110 Privacy and Security Supplemental Training</li><li>Bystander Training</li><li>Anti-Bullying Training</li><li>HR-POL-002 Prohibiting Harassment, Bullying and Other Inappropriate Content</li><li>HR-POL-007 Equal Employment Opportunity and Anti-Discrimination Policy</li><li>Merge Healthcare Quality Management System as required by QS-2036 Training Matrix</li></ul>
Work Environment:
The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Office environment: Temperature Controlled</li><li>Call center environment</li><li>Travel: 10%</li></ul>
Compensation 
The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate&rsquo;s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min &ndash; Max :
$53,560.00 - $80,340.00 (USD) 
Benefits
The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees&rsquo; health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.<ul><li>
Remote first / work from home culture</li><li>
Flexible vacation to help you rest, recharge, and connect with loved ones</li><li>
Paid leave benefits</li><li>
Health, dental, and vision insurance</li><li>
401k retirement savings plan</li><li>
Infertility benefits</li><li>
Tuition reimbursement, life insurance, EAP &ndash; and more!</li></ul> 
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.<div>
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees</div></div>

Technical Support Engineer

<div>Micromedex
 
 
Micromedex by Merative is a trusted clinical decision support solution used by clinicians in thousands of hospitals, health systems, payers, and government agencies worldwide. For over 50 years, we&rsquo;ve delivered evidence-based drug, toxicology, and condition information to help clinicians make confident, timely decisions and educate patients at the point of care.
 
 
Today, Micromedex is evolving. With a modernized homepage and AI-powered search, clinicians can now find precise answers faster&mdash;supported by rigorously validated, evidence-based content. Our portfolio includes drug reference, IV compatibility, pediatric dosing, toxicology databases, and integrated calculators, all accessible via web and mobile. By combining authoritative content with intuitive, AI-enhanced tools, Micromedex empowers healthcare organizations to improve medication safety, reduce adverse events, and deliver better patient outcomes. 
 
We are seeking a dedicated and knowledgeable Pharmacist Clinical Consultant to join our team. This role involves providing expert clinical support and guidance to healthcare professionals using Micromedex solutions. The Pharmacist Clinical Consultant will have a role in both pre-sale and post-sale customer engagements. The ideal candidate will have a strong background in clinical pharmacy and a passion for improving patient care through evidence-based practices.
 
 
The Pharmacist Clinical Consultant serves as a strategic clinical advisor across pre-sale and post-sale engagements, partnering with Sales, Account Management, Product, and Editorial teams to influence buying decisions, drive customer adoption, and inform product direction. This role blends deep clinical pharmacy expertise with consultative selling, market insight, and thought leadership to advance medication safety and clinical decision support outcomes.
Preferred Requirements<ul><li>
Board certification in a pharmacy specialty (e.g., BCPS, BCACP) or PGY2 in Informatics or Management / Administration.</li><li>
Experience in health IT, clinical decision support, informatics, or industry roles</li><li>
Experience supporting enterprise healthcare organizations or complex sales cycles.</li></ul>
Education &amp; Experience Requirements<ul><li>
Professional doctorate degree (PharmD)</li><li>
Post-graduate residency training (PGY1)</li><li>
Minimum of 5 years of clinical pharmacy practice experience, preferably in a hospital or healthcare setting.</li><li>
Strong knowledge of pharmacotherapy.</li></ul>
Pre-Sale Essential Duties &amp; Responsibilities<ul><li>
Provides expert clinical guidance on the positioning of Micromedex tools and resources to sales and account executives to progress new logo or expansion opportunities to closure.</li><li>
Prepares and delivers clinical demonstrations for individual customer meetings, during conferences or tradeshow events that convey the overall utility and value of Micromedex.
</li><li>Answers clinical questions about solution applications and new features to prospects and to various groups within new and existing customer accounts.</li><li>
Builds relationships with clinical stakeholders during evaluations to gain support for Micromedex selection.</li><li>
Maintains deep competitive insights that support sales strategies in differentiating Micromedex.</li><li>
Acts as a subject matter expert for RFI/RFP responses, clinical questionnaires, and proposal development</li><li>
Partners with Sales to shape opportunity strategy, including clinical qualification, objection handling, and competitive displacement.</li><li>
Engages directly with pharmacy, medication safety, informatics, and executive stakeholders to align Micromedex solutions with organizational priorities and regulatory requirements.</li></ul>
Post Sale Essential Duties &amp; Responsibilities<ul><li>
Collaborates with Account Managers and Account Executives to support education and training for customers that maximize the use of Micromedex solutions.</li><li>
Supports user groups or other types of showcase events that drive preference for Micromedex solutions.
</li><li>Addresses clinical questions for customers leveraging deep product, content and editorial policy knowledge in collaboration with other SMEs as required.</li><li>
Guides customers in optimizing Micromedex use to support medication safety initiatives, accreditation readiness, and clinical quality goals.</li><li>
Partners with Account Managers and Account Executives to identify expansion opportunities by aligning additional Micromedex capabilities to evolving clinical and operational needs.</li><li>
Serves as a trusted clinical advisor for complex customer questions related to content interpretation, evidence standards, and editorial policy.</li></ul>
Basic Qualifications<ul><li>
Strong, influential, written and verbal communication and presentation skills.</li><li>
Methodical and detail-oriented planner and problem-solver; ability to identify themes, risks, and recommend solutions.</li><li>
Personal interest in health information technology and clinical decision support.</li></ul><ul><li>
Ability to translate AI-driven features into clinically meaningful and responsible use cases for customers.</li><li>
Ability to travel up to 50%.</li></ul>
Compensation 
The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate&rsquo;s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min &ndash; Max :
$157,471.34 - $236,207.02 (USD) 
Benefits
The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees&rsquo; health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.<ul><li>
Remote first / work from home culture</li><li>
Flexible vacation to help you rest, recharge, and connect with loved ones</li><li>
Paid leave benefits</li><li>
Health, dental, and vision insurance</li><li>
401k retirement savings plan</li><li>
Infertility benefits</li><li>
Tuition reimbursement, life insurance, EAP &ndash; and more!</li></ul> 
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.<div>
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees</div></div>

Clinical Pharmacist Consultant

Join Merative and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Merative

About Company

Technical Support Engineer

Clinical Pharmacist Consultant