Qureos Mentor

Merchants Mutual Insurance

<div>Auto Physical Damage Claim Adjuster
Hybrid Work Schedule

Buffalo, New York 

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an Auto Physical Damage Claim Adjuster (APD) to join our Corporate Claims team located in Buffalo, New York.

The APD Claim Adjuster will become part of a dedicated claims team focusing on Auto Physical Damage claims. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys, appraisers, auto repair facilities and a multitude of claim-related service providers.

Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First&rsquo;s Best Places to Work in Western New York (2023-2025), a Fast Track company (2019-2025), and a Top Private Company (2019-2025). Merchants was also granted the Ward&rsquo;s 50&reg; designation as a top-performing property-casualty insurance company for four consecutive years (2021-2024) and has been granted the Ivans Spark Award for innovation (2024-2025). In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America&rsquo;s Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 2 full days per week in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues. 


Essential Duties and Responsibilities include, but are not limited to:
<ul>
<li>Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.</li>
<li>Providing a high level of customer service while managing a portfolio of Auto Physical damage claims.</li>
<li>Conducting and directing timely and quality claim investigations, evaluations and equitable settlements of all assigned claims.</li>
<li>Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.</li></ul> 


Qualifications &amp; Skills:
<ul>
<li>Qualified candidates will have a 4-year degree or equivalent work-related experience.</li>
<li>Minimum of 1 year of experience in handling coverage and liability investigations for auto physical damage claims.</li>
<li>Total Loss experience is a plus.</li>
<li>Exceptional organizational, verbal and written communication skills are required.</li>
<li>Computer experience including Microsoft office experience.</li>
<li>ImageRight knowledge is a plus.</li>
<li>Excellent customer service skills.</li>
<li>Professional designations or working towards industry specific designations are a plus.</li>
<li>Must obtain any required State licensing within 6 months of hire.</li></ul> 
Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $25.00 &ndash; $33.00 hourly based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications. 


Merchants Insurance Group Benefits:
<ul>
<li>Welcoming and positive work environment.</li>
<li>Colleague Appreciation events.</li>
<li>Flexible work arrangements, including flex scheduling and summer hours.</li>
<li>Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office</li>
<li>Flexible work arrangements, including flex scheduling and summer hours.</li>
<li>Competitive pay scale.</li>
<li>Generous paid time off package.</li>
<li>Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.</li>
<li>Outstanding company bonus program.</li>
<li>Tuition Reimbursement.</li></ul> 


And many more exciting company benefits!! 


Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.</div>

Auto Physical Damage Claim Adjuster

Join Merchants Mutual Insurance and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Merchants Mutual Insurance

About Company

Auto Physical Damage Claim Adjuster