Qureos Mentor

Mercure Gold Hotel

As a Sales Executive you are responsible to assist in leading the property's segmented sales effort. Support and conducts all day-to-day activities related to the sales function assisting building long-term, value-based customer relationships that enable achievement of Hotel Sales &amp; revenue targets.<ul><li>Work with Sales Manager and help implement the Hotel sales plan addressing revenue, guests&rsquo; needs and the market preferred sales person experienced in Bur Dubai area.</li><li>Analyse market information by using sales systems and create relevant reports and information dashboards.</li><li>Review sales and catering guest satisfaction results to identify areas of improvement.</li><li>work closely with the Revenue Department to ensure accurate, timely and complete information.</li><li>Assist the Senior Sales Manager in preparation of the annual Sales &amp; Marketing plans, quarterly updates and the annual Budget.</li><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay/event.</li><li>Develop and manage relationships with key stakeholders, both internal and external.</li><li>Attend customer events, trade shows and sales missions to maintain, build or develop key relationships customers.</li><li>Regularly research of local press and internet in order to identify new sales leads.</li><li>Entertain clients at the hotel to build up strong business relations with them and to convert relation into more business materialization.</li><li>Conduct formal Hotel show arounds for prospective new accounts.</li><li>Prepare documents for RFP processes to secure new business in the Hotel.</li><li>Track Guest feedback and assist operational departments to come up with innovative solutions to resolve any Guest issues.</li></ul>Ideally, you'll have a minimum of 1 year experience in Hotel Sales role in a Midscale or Upscale category hotel or comparable industry, ability to demonstrate working with and engaging with teams from different cultures, strong verbal and written communication skills along with being quality oriented and a keen focus on details, high performance standards, able to multi-task &amp; meet deadlines and technical proficiency in related software preferable.Knowledge of Hotel software's such as Opera, Micros is an advantage, should have worked on contract executions and related clauses.Knowledge of different languages is an advantage, however English speaking and writing skills are essentialPossessing a valid UAE driving license is desirable, as this role requires meeting prospective customers for sales efforts in UAE.Job Type: Full-timePay: AED4,500.00 - AED6,000.00 per month

Sales Executive | Hotel Experience

Job Description<ul><li>Respond promptly to telephone requests for reservations and process accordingly.</li><li>Check room and rate availability and accept/reject booking accordingly based on availability.</li><li>Complete all reservation tasks as assigned and in accordance with established standards and procedures.</li><li>To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.</li><li>Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.</li><li>To ensure to complete all product knowledge training for the hotel.</li><li>To update all document related with the materials for guest booking.</li><li>To record all voucher or guarantee letter received and cross check with data, which is up dated on to the system.</li><li>Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.</li><li>Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.</li><li>Know and be familiar with the rate applied and be aware of any new package issue.</li><li>Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.</li><li>To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.</li><li>Support the Front Office department in the capacity of Guest Service Agent, whenever required and as per business levels.</li><li>Accurate handling of cash float, whenever operating at the Front Desk</li><li>Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.</li><li>Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.</li><li>Perform other duties, which are assigned by the Department head from time to time.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Reservations Agent | Hotel Experience

Join Mercure Gold Hotel and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mercure Gold Hotel

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Sales Executive | Hotel Experience

Reservations Agent | Hotel Experience