Qureos Mentor

Mercury Business Services

<div>Logistics Manager, Healthcare supply chain (internal: Squad Leader) &ndash; Columbus, OH (On-Site)

Build the future of healthcare logistics with Mercury.

At Mercury, we move time-critical, life-changing shipments for the healthcare and life sciences industries. From diagnostic specimens to medical devices and cell &amp; gene therapy materials, our clients trust us to deliver with precision, care, and speed.

We&rsquo;re growing fast &mdash; and we&rsquo;re looking for a Squad Leader who&rsquo;s ready to lead from the front. This role blends people leadership, client partnership, and operational excellence in a fast-moving, high-growth startup environment. 
What You&rsquo;ll Do

As a Squad Leader, you&rsquo;ll own a region &mdash; managing both a team of Logistics Coordinators and a portfolio of key healthcare and life science clients. Together with your paired Sales Representative, you&rsquo;ll run your territory like your own business: delivering service excellence, driving growth, and shaping the future of healthcare logistics.
<ul>
<li>Lead &amp; Develop a High-Performing Team: 
Hire, coach, and inspire a group of logistics professionals who live Mercury&rsquo;s values &mdash; Client Obsession, Relentless Improvement, and World-Class Teamwork. 
Build a culture of accountability, ownership, and continuous learning.</li>
<li>Own Your Territory: 
Partner 1:1 with a Sales Rep to manage, grow, and retain clients across your region. 
Understand their supply chains, uncover opportunities, and deliver customized logistics solutions that make their operations stronger.</li>
<li>Elevate the Customer Experience: 
Ensure every client interaction reflects Mercury&rsquo;s obsession with service. 
Anticipate needs, respond to escalations quickly, and design processes that prevent issues before they happen.</li>
<li>Drive Process &amp; Performance Improvements: 
Identify inefficiencies, analyze trends, and implement better ways of working. 
Collaborate with internal stakeholders to streamline workflows and elevate service quality across squads.</li>
<li>Shape the Tools of the Future: 
Work cross-functionally with our technology team to define requirements for internal tools and systems &mdash; helping Mercury scale smarter and faster (about 5&ndash;10% of your time).</li></ul> 


Who You Are

You&rsquo;re a builder &mdash; of people, processes, and client trust. You thrive in a dynamic, high-accountability environment where priorities shift fast, and results matter. You&rsquo;re energized by leading teams, solving problems, and making an impact every single day.
<ul>
<li>5+ years of experience in logistics or operations, ideally in healthcare, biotech, or life sciences</li>
<li>3+ years of people management experience, with a record of developing high performers</li>
<li>Deep understanding of logistics services and client expectations &mdash; from courier and parcel to Next Flight Out and cold-chain</li>
<li>Natural communicator who brings clarity, confidence, and empathy to every interaction</li>
<li>Comfortable with ambiguity and able to create structure where none exists</li>
<li>Obsessed with improving systems, processes, and client experience</li>
<li>Tech-savvy and eager to collaborate on digital tools that simplify work</li></ul> 


Why Mercury

Mercury is redefining what it means to ship in healthcare and life sciences. Our clients rely on us to deliver the shipments that matter most &mdash; and our team delivers, every time.

We offer:
<ul>
<li>Fast-growth environment with clear opportunities for career advancement</li>
<li>Collaborative culture built on ownership, transparency, and continuous improvement</li>
<li>Direct impact &mdash; your ideas, leadership, and results will shape how Mercury grows</li>
</ul>
If you&rsquo;re ready to lead a team that delivers innovation and impact daily &mdash; join us.

Apply now and help us build the most trusted logistics partner in healthcare and life sciences.</div>

Logistics Manager- Healthcare Supply Chain

<div>Logistics Guide &ndash; Columbus, OH (On-Site) 
Note: Hours for this position are typically 3pm-1130pm, with one weekend day 
Help shape the future of healthcare and life science logistics.

At Mercury, we move shipments that matter &mdash; diagnostic kits, medical devices, and life-saving materials that fuel innovation in healthcare and life sciences. Our clients count on us for speed, precision, and peace of mind.

We&rsquo;re growing fast, and we&rsquo;re looking for a Logistics Guide &mdash; someone who thrives on solving complex problems, taking ownership, and delivering world-class service every single day. This is not a back-office role. It&rsquo;s hands-on, fast-moving, and essential to helping clients achieve what matters most.

What You&rsquo;ll Do

As a Logistics Guide, you&rsquo;ll be the heartbeat of the client experience &mdash; monitoring shipments in motion, resolving issues in real time, and providing expert guidance on the best shipping solutions for each situation. You&rsquo;ll work alongside an incredible team and under the mentorship of a Squad Leader, serving clients who are advancing global healthcare.
<ul>
<li>Own the client experience: 
Be the first point of contact for clients &mdash; by email, phone, and portal &mdash; to ensure every shipment moves smoothly from pickup to delivery.</li>
<li>Deliver fast, accurate solutions: 
Recommend the right service level based on urgency, temperature, and risk. Act fast when problems arise &mdash; coordinate with carriers and internal partners to keep shipments on track.</li>
<li>Monitor shipments in real time: 
Track every movement, anticipate potential delays, and communicate updates before clients ask.</li>
<li>Master the details: 
Review domestic and international documents for accuracy, compliance, and customs readiness.</li>
<li>Use smart tools: 
Work in our internal Transportation Management System, and Mercury CRM to keep data clean, organized, and actionable.</li>
<li>Collaborate &amp; improve: 
Partner with teammates, carriers, and the operations leadership to identify better processes and eliminate friction for clients.</li>
</ul>
Who You Are

You&rsquo;re resourceful, confident, and thrive under pressure. You love to solve problems, work with people, and find satisfaction in seeing your shipments arrive right and on time. You&rsquo;re motivated by ownership &mdash; and you don&rsquo;t wait for someone else to fix things.
<ul>
<li>Bachelor&rsquo;s degree or equivalent professional experience</li>
<li>1&ndash;3 years of experience in logistics, customer support, or operations (healthcare or life sciences a plus)</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to multitask and stay calm under tight deadlines</li>
<li>Proactive problem-solver with a high sense of urgency and accountability</li>
<li>Strong organizational skills and attention to detail</li>
<li>Comfortable learning new tools and systems in a startup environment</li>
<li>Positive, team-oriented, and driven to continuously improve</li>
</ul>
Why Mercury

We&rsquo;re not just a shipping company &mdash; we&rsquo;re a trusted partner to innovators across diagnostics, research, and medical technology. Our mission is to make logistics invisible, so our clients can focus on what&rsquo;s next in healthcare.

At Mercury, you&rsquo;ll find:
<ul>
<li>A fast-paced, collaborative environment where no two days are the same</li>
<li>A culture that rewards ownership, growth, and problem-solving</li>
<li>Real career paths &mdash; many of our current Squad Leaders started as Logistics Guides</li>
<li>The opportunity to make an impact in an industry that truly matters</li>
</ul>
If you&rsquo;re ready to move fast, think critically, and support the shipments that move healthcare forward &mdash; join us at Mercury.</div>

Logistics Coorinator-2nd Shift

Join Mercury Business Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mercury Business Services

ABOUT_COMPANY

Logistics Manager- Healthcare Supply Chain

Logistics Coorinator-2nd Shift