Qureos Mentor

Mercury Insurance Company

<div>Overview:
<p>
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025!</p><p><b>
Our next class start date is August 17, 2026 and consists of 4 weeks of paid training.</b></p><p>
Training is Monday through Friday from 9am - 6pm CDT<b>.</b> After training we offer a fixed schedule of 40 hours per week which includes a Saturday shift.</p><p></p><p><br>
We&rsquo;re looking for a friendly, customer-focused individual to join our team as a <b>Customer Support Specialist</b>! In this role, you&rsquo;ll help manage new and existing claims, making sure everything is processed smoothly and accurately. If you enjoy problem-solving, have a passion for helping people, and thrive in a fast-paced environment, this is the perfect role for you! Strong communication skills, attention to detail, and a team-oriented attitude are key to delivering an outstanding experience for our customers.</p><p>
At Mercury, we <b>seek a better way</b> to serve our customers, <b>own</b> every interaction, <b>do the right thing</b> in every situation, and <b>move quickly</b> to deliver exceptional results. Join our team and help us make a difference!</p>
Geo-Salary Information:
<div><b><i>
An in-person interview may be required during the hiring process</i></b></div><div></div><p><br>
The compensation for this role is based on geographic location as follows:</p><div><b>
$21.00</b> (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)</div><div><b>
$19.25</b> (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)</div><div><b>
$17.25</b> (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)</div><div></div><div><br>
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</div>
Responsibilities:
<p><b>
Key Responsibilities:</b></p><ul><li><b>
Claims Intake, Filing &amp; Evaluation</b>: Efficiently process and file new claims, evaluate loss information, and ensure accurate categorization.</li><li><b>
Customer Support &amp; Resolution</b>: Address customer inquiries, provide clear claim determinations, and resolve issues with empathy and professionalism.</li><li><b>
Data Entry &amp; Transaction Processing</b>: Accurately enter claim details, process transactions, and ensure timely, correct updates to customer records.</li><li><b>
Research &amp; Documentation</b>: Conduct thorough research to support claim decisions and maintain detailed, accurate documentation of all customer interactions.</li></ul><ul><li><b>
High-Volume Call Handling</b>: Manage a high volume of incoming calls, ensuring smooth claims intake and excellent customer service.</li><li><b>
Policy &amp; Procedure Compliance</b>: Interpret and apply company policies and procedures to ensure claims are processed in accordance with established company guidelines.</li></ul>
Qualifications:
<p><b>
Qualifications:</b></p><ul><li>
High School diploma or equivalent, some college preferred</li><li>
Minimum 1 years&rsquo; experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience</li><li>
Prior experience working in a remote environment is a plus</li><li>
Must be able to type a minimum of 30 WPM</li></ul><p><b>
Skills &amp; Abilities</b></p><ul><li>
Proficient in Word, Excel and Outlook for document management, communication and data entry</li><li>
Strong ability to analyze, identify and resolve customer needs and issues with professionalism, ensuring satisfaction and positive experiences</li><li>
Ability to accurately handle transactions and data entry to ensure claim-related information is correctly recorded</li><li>
Ability to gather and research information to support claims decisions and resolve customer queries</li><li>
Ability to provide exceptional service by addressing customer inquiries and resolving issues in a timely, professional manner</li><li>
Ability to analyze complex customer concerns or procedural discrepancies and apply logical solutions.</li><li>
Strong written and verbal communication skills to include active listening, ability to clearly and accurately explain procedures, policy and company guidelines to customers and agents</li><li>
Ability to accept and act on feedback to drive continuous improvement</li><li>
Consistently demonstrates commitment to meeting deadlines, completing tasks thoroughly, maintaining a high standard of performance, and ensuring punctuality in all responsibilities and interactions.</li><li>
Experience identifying opportunities for upselling and cross selling additional products and services, preferred</li><li>
Prior experience working in a remote environment is a plus</li><li>
Highly driven and self-motivated with the ability to work in a fast-paced environment</li></ul><p>
If you're passionate about helping others, driven to find better solutions, and thrive in a fast-paced, customer-focused environment, we encourage you to apply for the<b> </b><b>Customer Support Specialist</b> position</p>
About the Company:
<div><b>
Why choose a career at Mercury?</b></div><div></div><div><br>
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div></div><div><br>
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div></div><div><br>
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div><br>
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div><b><i>
We offer many great benefits, including:</i></b></div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local la</div>
Pay Range: USD $32,363.00 - USD $56,701.00 /Yr.</div>

Customer Support Specialist

<div>Overview:
<p><b>
CAT/Spikes Team Position</b></p><p></p><p><br>
**Extended hours may be required during catastrophes or spike claims volume. Flexibility to travel on short notice, up to 50% of the time, and ability to be on call required.</p><p>
**if selected for this role, in addition to the 10% added to your base hourly rate you are eligible for while on the CAT/Spike Team, the Company is adding a temporary, incentive of 5% to your base hourly rate, for a total incentive of 15%. The temporary incentive amount is reviewed annually and the Company reserves the right to abandon, amend or modify the incentive at anytime.</p><p></p><p><b><br>
Position Summary:</b></p><p></p><p><br>
If you&rsquo;re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!</p><p>
Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors.</p><p>
The Property Claims Field Adjuster ll will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.</p><br>
<p></p>
Geo-Salary Information:
<div><b><i>
An in-person interview may be required during the hiring process</i></b></div><div></div><div><br>
State specific pay scales for this role are as follows:</div><div>
$76,829 to $142,213 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)</div><div>
$69,845 to $129,284 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)</div><div>
$62,860 to $116,356 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)</div><div></div><div><br>
In CA: Typical hiring range is $98,568.90 to $120,473.10</div><div></div><div><br>
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</div>
Responsibilities:
<p><b>
Essential Job Functions:</b></p><p></p><ul><li><br>
Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.</li><li>Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers&rsquo; home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims.</li><li>Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.</li><li>Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.</li><li>Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.</li><li>Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.</li><li>Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.</li><li>At times may direct, monitor, and review files handled by independent adjusters to conclusion.</li><li>Other functions may be assigned</li></ul><br>
<p></p>
Qualifications:
<p><b>
Education:</b></p><p></p><ul><li><br>
Bachelor&rsquo;s degree preferred or equivalent combination of education and experience.</li><li>Valid driver&rsquo;s license is required.</li><li>Ability to obtain state specific property claims licensing, as required.</li><li>Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.</li></ul><p></p><p><b><br>
Experience:</b></p><ul><li>Have prior experience using estimating software like Xactimate.</li><li>Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation</li><li>Are known for clear and professional communication, both written and verbal</li><li>Are bilingual and/or have prior military experience is a plus</li><li>3-5+ years equivalent industry experience is preferred</li></ul><p></p><p><b><br>
Knowledge and Skills:</b></p><p>
As a Property Claims Field Adjuster 2, you will:</p><ul><li>Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims</li><li>Have a passion for outstanding customer service</li><li>Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.</li><li>Be comfortable with and adaptable to new technology and business tools</li><li>Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate:</li></ul><p>
o May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces.</p><p>
o Ability to lift and carry up to 50 pounds.</p><ul><li>Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.</li><li>Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.</li><li>Drive to and from multiple locations and occasionally outside of normal business hours.</li></ul>
About the Company:
<div><b><i>
Why choose a career at Mercury?</i></b></div><div>
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div>
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div>
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div><br>
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div><b><i>
We offer many great benefits, including:</i></b></div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.</div>
Pay Range: USD $76,829.00 - USD $142,213.00 /Yr.</div>

Property Claims Specialist Field II - CAT/Spikes Team

<div>Overview:
<p>
Position S<b>ummary:</b></p><p></p><p><br>
If you&rsquo;re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!</p><p>
As a supervisor your role is to provide inspired leadership, technical and administrative oversight for a team of claims adjusters/examiners responsible for the adjudication and settlement of minor to moderate complexity first party property claims through efficient and compassionate service. Your responsibilities will include coaching and mentoring team members to achieve company goals and to ensure all activity and file handling is consistent with company policies, procedures, and statutory guidelines. The role supports continuous development of team members in pursuing their career goals. The Supervisor manages staffing levels and workloads while monitoring attendance, personnel issues, performance evaluations, interviewing and completing the disciplinary action process.</p><br>
<p></p>
Geo-Salary Information:
<div><b><i>
An in-person interview may be required during the hiring process</i></b></div><div></div><div><br>
State specific pay scales for this role are as follows:</div><div>
$94,458 to $179,048 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)</div><div>
$85,871 to $162,771 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)</div><div>
$77,283 to $146,494 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)</div><div></div><div><br>
In CA: Typical hiring range is $123,077 to $150,428</div><div></div><div><br>
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</div>
Responsibilities:
<p><b>
Essential Job Functions:</b></p><p></p><p><br>
Supervise the professional staff in the handling of property claims within specified unit by assigning new and transferred losses to staff, reviewing initial investigations, evaluations, demands, authority for settlement, reserve recommendations, etc., providing guidance and recommending action plans.</p><p>
Assists in the development of basic objectives, procedures, and operations of the branch; analyzes operating results relative to established guidelines and takes appropriate action to improve performance and productivity.</p><p>
Assists in the direction of the claims branch to minimize indemnity and expense impact, to ensure appropriate reserve levels, and to implement claims objectives, policies, and procedures.</p><p>
Maintains performance records and prepares reports for management regarding unit operations, production, and expenses, as necessary.</p><p>
Ensure excellent customer service is provided by Property Claims professionals and directly address escalated customer service issues.</p><p>
May review and approve utilization of vendors for investigative purposes to ensure proper expense controls exist.</p><p>
Represents the Company and branch in relationships with consumers, government agencies, independent vendors, and agents.</p><p>
Screens files for possible coverage issues, fraudulent or inflated claims or questionable activity and transfers files to appropriate department for further investigation as needed.</p><p>
Reviews team member work quality and service interactions with customers by conducting ride alongs, sit alongs and file reviews</p><p>
Other functions may be assigned</p><br>
<p></p>
Qualifications:
<p><b>
Education:</b></p><p></p><ul><li><br>
Bachelor&rsquo;s Degree desired</li><li>Ability to obtain state specific property claims licensing, where required.</li></ul><p>
Experience: Describe the required/desired years and type of experience</p><p></p><p><b><br>
Experience:</b></p><ul><li>A minimum of 5 years related property claims industry experience preferred</li><li>Or equivalent combination of education and/or experience may be considered</li><li>Have prior experience working or leading a group of team members preferred</li></ul><p></p><p><b><br>
Knowledge and Skills:</b></p><p>
As a Property Claims Branch Supervisor, you will:</p><ul><li>Need advanced proficiency and experience using Microsoft Office (Teams, Excel, Access, PowerPoint and Word)</li><li>Need ability to accurately interpret estimates completed on commonly used industry software</li><li>Have proficiency and experience using virtual inspection and meetings tools</li><li>Obtain and utilize in-depth technical knowledge of established Company policies, procedures, products and services, as well as Property Claims operations and the insurance contract; and the ability to apply such knowledge in an administrative/supervisory capacity.</li><li>Make accurate assessments of damage and reparability, utilizing their strong technical and analytical abilities.</li></ul><p>
Evaluate appropriateness of actions taken by claims personnel to settle claims and maintain objectivity and consistency in evaluating claim files.</p><ul><li>Exercise independent judgment with respect to staff and claims issues which may have a very significant impact on the Company in areas such as costs, consumer loyalty, team member relations and legal complications.</li><li>Possess excellent written and verbal communication skills and the ability to correspond effectively and professionally with staff, agents, insureds, attorneys, etc. Interacts cordially with other team members to accomplish common tasks.</li><li>Effectively conduct training and serve as a facilitator for staff, as needed.</li><li>Motivate, monitor and develop others in a career development and training capacity to maintain a knowledgeable and highly-qualified staff of Property Claims Professionals.</li><li>Work independently in the planning and development of departmental goals and objectives under the direction of management.</li><li>Utilize critical attention to detail, good organizational skills, self-initiative to prioritize daily needs of the property departments.</li><li>Create a climate where people are motivated to do their best to help the organization achieve its objectives.</li><li>Hold self and others high levels of accountability to meet commitments.</li><li>Paint a compelling picture of the vision and strategy that motivates others to action.</li><li>Create a culture of continuous learning and development, providing opportunities for your direct reports to reach their full potential.</li><li>Utilize resilience and creativity to anticipate changing market conditions, handle day-to-day issues, and lead special projects when needed.</li><li>Make timely and thoughtful decisions imperfect information, to continuously move the organization forward.</li></ul>
About the Company:
<div><b><i>
Why choose a career at Mercury?</i></b></div><div>
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div>
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div>
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div><br>
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div><b><i>
We offer many great benefits, including:</i></b></div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.</div>
Pay Range: USD $94,458.00 - USD $179,048.00 /Yr.</div>

Supervisor Property Claims Branch - Wind/Hail

<div>Overview:
<p><b>
Position Summary:</b></p><p></p><p><br>
If you&rsquo;re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!</p><p>
Upon completion of the training program, ideal candidates will transition into a property claims Examiner adjusting position, collaborating with vendors, and/or virtually inspecting and estimating losses damaged by fire, water, weather, or other unexpected events.</p><p></p><p><br>
The Property Claims Examiner will apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.</p><br>
<p></p>
Geo-Salary Information:
<div><b><i>
An in-person interview may be required during the hiring process</i></b></div><div></div><div><br>
State specific pay scales for this role are as follows:</div><div>
$76,829 to $142,213 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)</div><div>
$69,845 to $129,284 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)</div><div>
$62,860 to $116,356 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)</div><div></div><div><br>
In CA: Typical hiring range is $98,568 to $120,473</div><div></div><div><br>
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</div>
Responsibilities:
<p><b>
Essential Job Functions:</b></p><p></p><ul><li><br>
Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.</li><li>Ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting.</li><li>Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.</li><li>Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.</li><li>Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.</li><li>Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.</li><li>At times may direct, monitor, and review files handled by independent adjusters to conclusion.</li><li>Other functions may be assigned</li></ul><br>
<p></p>
Qualifications:
<p><b>
Education:</b></p><p></p><ul><li><br>
Bachelor&rsquo;s degree preferred or equivalent combination of education and experience.</li><li>Ability to obtain state specific property claims licensing, as required.</li><li>Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.</li></ul><p></p><p><b><br>
Experience:</b></p><ul><li>Have prior experience using estimating software like Xactimate.</li><li>Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation</li><li>Are known for clear and professional communication, both written and verbal</li><li>Are bilingual and/or have prior military experience is a plus</li><li>3-5+ years equivalent industry experience is preferred</li></ul><p></p><p><b><br>
Knowledge and Skills:</b></p><p>
As a Property Claims Examiner 2, you will:</p><ul><li>Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims</li><li>Have a passion for outstanding customer service</li><li>Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.</li><li>Be comfortable with and adaptable to new technology and business tools</li><li>Be able to seamlessly transition between various methods of inspection, including video, or photo, to write a damage estimate:</li><li>Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.</li><li>Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.</li></ul><br>
<p></p>
About the Company:
<div><b><i>
Why choose a career at Mercury?</i></b></div><div>
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div>
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div>
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div><br>
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div><b><i>
We offer many great benefits, including:</i></b></div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.</div>
Pay Range: USD $76,829.00 - USD $142,213.00 /Yr.</div>

Property Claims Examiner II - Wind/Hail

<div>Overview:
<p><b>
Position Summary:</b></p><p></p><p><br>
If you&rsquo;re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!</p><p>
Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors.</p><p>
The Property Claims Field Adjuster will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle minor to moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.</p><br>
<p></p>
Geo-Salary Information:
<div><b><i>
An in-person interview may be required during the hiring process</i></b></div><div></div><div><br>
State specific pay scales for this role are as follows:</div><div>
$61,864 to $108,197 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)</div><div></div><div><br>
In CA: Typical hiring range is $81,341 to $99,416</div><div></div><div><br>
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</div>
Responsibilities:
<p><b>
Essential Job Functions:</b></p><p></p><ul><li><br>
Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.</li><li>Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers&rsquo; home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims.</li><li>Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.</li><li>Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.</li><li>Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.</li><li>Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.</li><li>Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.</li><li>At times may direct, monitor, and review files handled by independent adjusters to conclusion.</li><li>Other functions may be assigned</li></ul><br>
<p></p>
Qualifications:
<p><b>
Education:</b></p><p></p><ul><li><br>
Bachelor&rsquo;s degree preferred or equivalent combination of education and experience.</li><li>Valid driver&rsquo;s license is required.</li><li>Ability to obtain state specific property claims licensing, as required.</li><li>Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.</li></ul><p></p><p><b><br>
Experience:</b></p><ul><li>Have prior experience using estimating software like Xactimate.</li><li>Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation</li><li>Are known for clear and professional communication, both written and verbal</li><li>Are bilingual and/or have prior military experience is a plus</li><li>1-3 years equivalent industry experience is preferred</li></ul><p></p><p><b><br>
Knowledge and Skills:</b></p><p>
As a Property Claims Field Adjuster 1, you will:</p><ul><li>Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims</li><li>Have a passion for outstanding customer service</li><li>Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.</li><li>Be comfortable with and adaptable to new technology and business tools</li><li>Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate:</li></ul><p>
o May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces.</p><p>
o Ability to lift and carry up to 50 pounds.</p><ul><li>Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.</li><li>Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.</li><li>Drive to and from multiple locations and occasionally outside of normal business hours.</li></ul><br>
<p></p>
About the Company:
<div><b><i>
Why choose a career at Mercury?</i></b></div><div>
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div>
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div>
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div><br>
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div><b><i>
We offer many great benefits, including:</i></b></div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.</div>
Pay Range: USD $63,410.00 - USD $117,348.00 /Yr.</div>

Property Claims Specialist Field I

<div>Overview:
<div><b>
Position Summary:</b></div><div>
If you&rsquo;re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!</div><div>
Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors.</div><div>
The Property Claims Field Adjuster ll will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.</div><br>
<div></div>
Geo-Salary Information:
<div><b><i>
An in-person interview may be required during the hiring process</i></b></div><div></div><div><br>
State specific pay scales for this role are as follows:</div><div></div><p><b><br>
$76,829 to $142,213</b> (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)</p><div>
In CA: Typical hiring range is $98,568 to $120,473</div><div></div><div><br>
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</div>
Responsibilities:
<div><b>
Essential Job Functions:</b></div><ul><li>Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.</li><li>Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers&rsquo; home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims.</li><li>Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.</li><li>Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.</li><li>Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.</li><li>Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.</li><li>Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.</li><li>At times may direct, monitor, and review files handled by independent adjusters to conclusion.</li><li>Other functions may be assigned</li></ul><br>
<div></div>
Qualifications:
<div><b>
Education:</b></div><ul><li>Bachelor&rsquo;s degree preferred or equivalent combination of education and experience.</li><li>Valid driver&rsquo;s license is required.</li><li>Ability to obtain state specific property claims licensing, as required.</li><li>Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.</li></ul><div></div><div><b><br>
Experience:</b></div><ul><li>Have prior experience using estimating software like Xactimate.</li><li>Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation</li><li>Are known for clear and professional communication, both written and verbal</li><li>Are bilingual and/or have prior military experience is a plus</li><li>3-5+ years equivalent industry experience is preferred</li></ul><div></div><div><b><br>
Knowledge and Skills:</b></div><div>
As a Property Claims Field Adjuster 2, you will:</div><ul><li>Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims</li><li>Have a passion for outstanding customer service</li><li>Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.</li><li>Be comfortable with and adaptable to new technology and business tools</li><li>Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate:</li></ul><div>
o May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces.</div><div>
o Ability to lift and carry up to 50 pounds.</div><ul><li>Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.</li><li>Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.</li><li>Drive to and from multiple locations and occasionally outside of normal business hours.</li></ul>
About the Company:
<div><b><i>
Why choose a career at Mercury?</i></b></div><div>
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div>
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div>
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div><br>
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div><b><i>
We offer many great benefits, including:</i></b></div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.</div>
Pay Range: USD $76,829.00 - USD $142,213.00 /Yr.</div>

Property Claims Specialist Field II

<div>Overview: Position Summary:<p></p><p>
If you&rsquo;re passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.</p><p>
Upon completion of our comprehensive training program, and with ongoing guidance and support, the Appraisal Specialist takes the lead in researching vehicle values and negotiating total loss settlements accurately, efficiently and with excellent customer service.</p><p></p><p><br>
At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.</p><p><b>
Geo-Salary Information:
</b></p><div><b><i>
An in-person interview may be required during the hiring process</i></b></div><div></div><div><b><br>
State specific pay scales for this role are as follows:</b></div><div><b>
$30,803.47 to 53,968.69</b><b> (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)</b></div><div><b>
$28,003.16 to $49,062.44</b><b> (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)</b></div><div><b>
$25,202.84 to $44,156.20</b><b> (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)</b></div><div><b>
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</b></div><div></div><b><br>
Responsibilities: Essential Job Functions:</b><p></p><ul><li>Research actual cash value of vehicles by gathering and analyzing current market information to reach an equitable settlement of damages for losses due to theft and collision, while maintaining good customer service and shop relations.</li><li>Confirms title status, researches any customizations, prior damage and condition. Identifies irregularities such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles, and prior damage to determine their true market value.</li><li>Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner, secures lienholder payoff amounts and Letter of Guarantee.</li><li>Negotiates storage fees with body shops and towing yards.</li><li>Responds to written correspondence in a timely and efficient manner. Routes correspondence to Claims Document Processing to obtain correct paperwork when needed.</li><li>Stays updated on current vehicle values, industry and market trends, State licensing, and Company policy and procedures.</li><li>Contacts adjusters to confirm coverage, determine potential limits issues or possible fraudulent activity, and obtains approval to settle property damage.</li><li>Initiates contact with insureds/claimants or their representatives regarding total loss.</li><li>Completes and maintains comprehensive documentation of material damage information for assigned files and submits appropriate reports in a timely manner.</li></ul><p><b>
Qualifications: Education:</b></p><div><br>
</div><div>
Minimum:</div><ul><li>High School Diploma or GED</li><li>You will be required to obtain a Company sponsored Adjuster&rsquo;s license to handle claims, which will include a fingerprint background check, to be secured upon hire.</li></ul><div>
</div><div>
Preferred:</div><ul><li>Associate Degree</li></ul><div>
</div><div><b>
Experience:</b></div><div>
</div><div>
Minimum:</div><ul><li>Experience with Total Loss handling or customer service experience.</li></ul><div>
</div><div>
Preferred:</div><ul><li>6+ months related experience.</li><li>Experience with handling high call volume in a professional call center.</li></ul><div>
</div><div><b>
Skills &amp; Abilities:</b></div><div>
</div><div>
Minimum:</div><ul><li>Solid comprehension of basic principles and practices of Company policies and procedures upon completion of formal and informal Claims Training.</li><li>Ability to muti-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products to expedite a claims resolution.</li><li>Has a passion for serving customers in their time of need.</li><li>Possesses advanced written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers.</li><li>Ability to facilitate engagement to maintain high morale and ensure employee retention.</li><li>Collaborates well with others. We are one team with a common goal.</li><li>Ability to build rapport utilizing emotional intelligence.</li><li>Views conflict resolution as an opportunity.</li><li>Has self-motivation and accountability while working remotely.</li><li>Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software.</li><li>Must have dedicated workspace that is free from distractions.</li></ul><div>
</div><div>
Preferred:</div><ul><li>Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.</li><li>Takes ownership of any process they can improve.</li><li>Assumes positive intent in all interactions.</li><li>Seeks growth within and beyond this role.</li></ul>
Physical Requirements:
<div>
Continuously (66%-100%):<br>
<ul><li>Must be able to maintain a sedentary position for extended periods.</li><li>Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.</li><li>Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.</li><li>Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.</li></ul>
Occasionally (Up to 33%):<br>
<ul><li>Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.</li><li>Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.</li></ul></div>
About the Company:
<div><b><i>
Why choose a career at Mercury?</i></b></div><div>
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div>
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div>
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div><br>
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div><b><i>
We offer many great benefits, including:</i></b></div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.</div>
Pay Range: USD $32,363.00 - USD $56,701.00 /Yr.</div>

Appraisal Specialist

Join Mercury Insurance Company and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.