Qureos Mentor

Mercury Insurance Company

<div>Overview:
<p><b>
Based in the Greater Las Vegas, Nevada area and will oversee all CARS locations in both Arizona and Nevada.</b></p><p></p><p><br>
Position Summary:</p><p></p><p><br>
If you&rsquo;re passionate about helping people restore their lives when the unexpected happens, and providing the best experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.</p><p>
The primary job function is to review files for accuracy, and thoroughness of estimates and total loss condition reports of the body shops in Mercury's CARS (Customer Authorized Repair Service) program. Travel to various CARS shops throughout the assigned geographical area is required.</p><br>
<p></p>
Geo-Salary Information:
<div><b><i>
An in-person interview may be required during the hiring process</i></b></div><div></div><div><br>
State specific pay scales for this role are as follows:</div><div>
$63,410 to $117,348 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)</div><div>
$57,646 to $106,680 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)</div><div>
$51,881 to $96,012 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)</div><div></div><div><br>
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</div>
Responsibilities: Essential Job Functions:<p></p><ul><li>Reviews assigned body shop estimates, photos, completed repairs, and repairs in progress to determine if proper procedures are being followed according to the estimate and industry standards.</li><li>Provides regular training to assigned CARS facilities to provide coaching and areas of opportunity on understanding proper claim processing and a basic understanding of Mercury&rsquo;s policies and procedures.</li><li>Works with assigned CARS facilities to assure appraisal accuracy and Company compliance, and obtains supporting documentation for claims branches.</li><li>Maintains accurate logs and reports to track claim volume, claim timeliness, re-inspection data, and other information pertaining to the CARS program, submitting monthly.</li><li>Resolves complex issues relating to the resolution of material damage claims; assists claims personnel, customers and repair professionals with questions and complaints; meets in person with customers, independent facilities, and other industry professionals to assist with completion of claim related repairs and claim resolution.</li><li>Plans and schedules daily activities to ensure that re-inspections are performed on a random basis rather than a regular schedule. Reviews completed repairs and repairs in progress to determine if repairs are being performed accurately, in a timely manner, and according to industry standards.</li></ul><p><b>
Qualifications: Education:</b></p><p>
Minimum:</p><ul><li>High School Diploma or GED.</li><li>May include specialized or vocational courses.
</li><li>You may be required to obtain an Adjuster license.</li></ul><p>
Preferred:</p><ul><li>Bachelor&rsquo;s degree.</li><li>Advanced technical automotive repair training/certification. </li></ul><p><b>
Experience:</b></p><p>
Minimum:</p><ul><li>1 - 2 years of experience in vehicle repair and vehicle estimating.</li><li>Or equivalent combination of education and experience.</li></ul><p><b>
Skills &amp; Abilities:</b></p><p>
Minimum:</p><ul><li>Strong technical and analytical ability to make complex, accurate assessments of damage and repairability.</li><li>Comprehensive knowledge of Company procedures and insurance contracts, with the ability to apply such knowledge in a supervisory capacity.</li><li>Ability to professionally guide team members on appraisal procedures.</li><li>Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution.</li><li>Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers.</li><li>Has a passion for serving customers in their time of need.</li><li>Collaborates well with others. We are one team with a common goal.</li><li>Views conflict resolution as an opportunity.</li><li>Ability to build rapport utilizing emotional intelligence.</li><li>Requires automobile travel up to 50% of work time. Position includes use of a Company car. Must meet established Company standards regarding personal driving history and current license status to be eligible for position.</li><li>Able to effectively supervise the development of assigned facilities to ensure high-quality work and efficient unit operation.</li><li>Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software.</li></ul><p>
Preferred:</p><ul><li>Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.</li><li>Take ownership of any process they can improve.</li><li>Assumes positive intent in all interactions.</li><li>Seeks growth within and beyond this role.</li></ul><br>
<p></p>
Physical Requirements:
<div>
Continuously (66%-100%):<br>
<ul><li>Must be able to maintain a sedentary position for extended periods.</li><li>Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.</li><li>Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.</li><li>Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.</li></ul>
Occasionally (Up to 33%):<br>
<ul><li>Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.</li><li>Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.</li><li>Must be able to lift/carry/push/pull up to 20 lbs.</li><li>Be exposed to Harmful Funes and/or other Pullutants.</li></ul></div>
About the Company:
<div><b><i>
Why choose a career at Mercury?</i></b></div><div>
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div>
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div>
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div><br>
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div><b><i>
We offer many great benefits, including:</i></b></div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.</div>
Pay Range: USD $63,410.00 - USD $117,348.00 /Yr.</div>

Repair Coordinator

<div>Overview: Position Summary:<p></p><p>
If you&rsquo;re passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.</p><p>
Upon completion of our comprehensive training program, and with ongoing guidance and support, the Appraisal Specialist takes the lead in researching vehicle values and negotiating total loss settlements accurately, efficiently and with excellent customer service.</p><p></p><p><br>
At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.</p><p><b>
Geo-Salary Information:
</b></p><div><b><i>
An in-person interview may be required during the hiring process</i></b></div><div></div><div><b><br>
State specific pay scales for this role are as follows:</b></div><div><b>
$30,803.47 to 53,968.69</b><b> (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)</b></div><div><b>
$28,003.16 to $49,062.44</b><b> (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)</b></div><div><b>
$25,202.84 to $44,156.20</b><b> (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)</b></div><div><b>
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.</b></div><div></div><b><br>
Responsibilities: Essential Job Functions:</b><p></p><ul><li>Research actual cash value of vehicles by gathering and analyzing current market information to reach an equitable settlement of damages for losses due to theft and collision, while maintaining good customer service and shop relations.</li><li>Confirms title status, researches any customizations, prior damage and condition. Identifies irregularities such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles, and prior damage to determine their true market value.</li><li>Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner, secures lienholder payoff amounts and Letter of Guarantee.</li><li>Negotiates storage fees with body shops and towing yards.</li><li>Responds to written correspondence in a timely and efficient manner. Routes correspondence to Claims Document Processing to obtain correct paperwork when needed.</li><li>Stays updated on current vehicle values, industry and market trends, State licensing, and Company policy and procedures.</li><li>Contacts adjusters to confirm coverage, determine potential limits issues or possible fraudulent activity, and obtains approval to settle property damage.</li><li>Initiates contact with insureds/claimants or their representatives regarding total loss.</li><li>Completes and maintains comprehensive documentation of material damage information for assigned files and submits appropriate reports in a timely manner.</li></ul><p><b>
Qualifications: Education:</b></p><div><br>
</div><div>
Minimum:</div><ul><li>High School Diploma or GED</li><li>You will be required to obtain a Company sponsored Adjuster&rsquo;s license to handle claims, which will include a fingerprint background check, to be secured upon hire.</li></ul><div>
</div><div>
Preferred:</div><ul><li>Associate Degree</li></ul><div>
</div><div><b>
Experience:</b></div><div>
</div><div>
Minimum:</div><ul><li>Experience with Total Loss handling or customer service experience.</li></ul><div>
</div><div>
Preferred:</div><ul><li>6+ months related experience.</li><li>Experience with handling high call volume in a professional call center.</li></ul><div>
</div><div><b>
Skills &amp; Abilities:</b></div><div>
</div><div>
Minimum:</div><ul><li>Solid comprehension of basic principles and practices of Company policies and procedures upon completion of formal and informal Claims Training.</li><li>Ability to muti-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products to expedite a claims resolution.</li><li>Has a passion for serving customers in their time of need.</li><li>Possesses advanced written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers.</li><li>Ability to facilitate engagement to maintain high morale and ensure employee retention.</li><li>Collaborates well with others. We are one team with a common goal.</li><li>Ability to build rapport utilizing emotional intelligence.</li><li>Views conflict resolution as an opportunity.</li><li>Has self-motivation and accountability while working remotely.</li><li>Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software.</li><li>Must have dedicated workspace that is free from distractions.</li></ul><div>
</div><div>
Preferred:</div><ul><li>Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.</li><li>Takes ownership of any process they can improve.</li><li>Assumes positive intent in all interactions.</li><li>Seeks growth within and beyond this role.</li></ul>
Physical Requirements:
<div>
Continuously (66%-100%):<br>
<ul><li>Must be able to maintain a sedentary position for extended periods.</li><li>Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.</li><li>Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.</li><li>Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.</li></ul>
Occasionally (Up to 33%):<br>
<ul><li>Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.</li><li>Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.</li></ul></div>
About the Company:
<div><b><i>
Why choose a career at Mercury?</i></b></div><div>
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can&rsquo;t imagine a world without it.</div><div>
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.</div><div>
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.</div><div></div><div><br>
Learn more about us here: https://www.mercuryinsurance.com/about/careers</div>
Perks and Benefits:
<div><b><i>
We offer many great benefits, including:</i></b></div><ul><li>
Competitive compensation</li><li>
Flexibility to work from anywhere in the United States for most positions</li><li>
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li><li>
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li><li>
Medical, dental, vision, life, and pet insurance</li><li>
401 (k) retirement savings plan with company match</li><li>
Engaging work environment</li><li>
Promotional opportunities</li><li>
Education assistance</li><li>
Professional and personal development opportunities</li><li>
Company recognition program</li><li>
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li></ul><div>
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.</div>
Pay Range: USD $32,363.00 - USD $56,701.00 /Yr.</div>

Appraisal Specialist

Join Mercury Insurance Company and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mercury Insurance Company

About Company

Repair Coordinator

Appraisal Specialist