Qureos Mentor

Mercy House

<div>Status: Part-Time, Non-Exempt | Payrate: $20.50 / Hour | Schedule: On Call
Job Summary: The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.
Essential Duties and Responsibilities: 
Shelter Support 
Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness<ul><li>
Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services</li><li>
Encourage and discuss progress toward housing with shelter guests</li><li>
Assist with shelter setup and maintenance</li><li>
Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills</li><li>
Assist with receiving and verifying orders from vendors, completing tally sheets</li><li>
Post and update signs and service calendars</li><li>
Set up and monitor audio equipment</li><li>
Assist in the organization of supplies and facility needs</li><li>
Conduct neighborhood patrols to minimize potential impact on the surrounding community</li></ul>
Administration 
Goal: Oversee administrative duties that support program services<ul><li>
Assist with keeping detailed daily summary sheets</li><li>
Assist with record keeping and reporting</li></ul>
Miscellaneous<ul><li>
Assist with guest services and program activities if necessary</li><li>
Complete ad hoc projects as appointed by Supervisor</li></ul>
Requirements: 
Experience<ul><li>
Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs</li><li>
Ensure a client-focused, trauma-informed, and housing-focused shelter approach</li><li>
Ability to perform crisis intervention as needed</li></ul>
General<ul><li>
Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others</li><li>
Dependability, responsibility, and the ability to communicate effectively and respectfully</li><li>
Fluency in Spanish is of significant value</li></ul>
Physical Requirements<ul><li>
Ability to lift up to 50 pounds</li><li>
Prolonged periods of standing and the ability to work in a fast-paced environment</li></ul></div>

Shelter Specialist

<div>Status: Full-Time, Non-Exempt 
Pay: $21.00/hour 
Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. 
 
Mission Statement: &quot;To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.&quot; 
 
Benefits Offered:<ul><li>
100% employer-paid medical insurance at base tier</li><li>
Voluntary dental and vision coverage</li><li>
Paid Time Off (PTO)</li><li>
Flexible Spending Account (FSA)</li><li>
Employee Assistance Program (EAP)</li><li>
403(b) retirement plan with up to 3% employer matching</li><li>
Paid on-the-job training and orientation</li><li>
Mileage reimbursement</li><li>
Employee referral program</li><li>
Opportunities for professional growth and advancement</li></ul>
Job Summary: The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position is responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients served, and program outcomes. 
 
Essential Duties and Responsibilities: 
Reservations<ul><li>
Responsible for tracking and updating the Bed Availability Roster</li><li>
Screen calls from referring Outreach partners, PD, and returning clients</li><li>
Ensure referrals have been vetted for felony warrant checks and sex offender status</li><li>
Make bed reservations for client arrivals, including mode of transportation to the shelter</li></ul>
Program Data Entry and Reporting<ul><li>
Ensure HMIS intake forms are completed by clients and data is entered into HMIS</li><li>
Ensure HMIS data quality management</li><li>
Enter all Bed Nights, Case Notes, and Services into the database on a daily basis</li><li>
Scan and file intake packets and other pertinent documents daily</li><li>
Follow up with staff as needed to ensure required documents and updated forms meet agency standards</li><li>
Meet data entry deadlines in a challenging and constantly changing environment</li><li>
Perform light data reporting tasks</li></ul>
Miscellaneous<ul><li>
Attend staff meetings</li><li>
Attend County CoC meetings as needed</li><li>
Attend training workshops as needed</li><li>
Perform ad hoc projects as assigned by Supervisor</li></ul>
Requirements: 
Education and Experience<ul><li>
Strong computer, typing, and data processing skills</li><li>
Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers</li><li>
High level of tolerance and understanding for individuals presenting with urgent multiple case management and health needs</li></ul>
General<ul><li>
Ability to work effectively with a diverse population</li><li>
Ability to plan, organize, and prioritize duties</li><li>
Ability to clearly communicate information and instructions verbally and in writing</li><li>
Ability to maintain a positive, professional, and safe environment while on duty</li><li>
Ability to establish and maintain effective working relationships</li><li>
Strong verbal communication and interpersonal skills</li><li>
Ability to multitask in a fast-paced environment</li><li>
Strong attention to detail</li><li>
Fluency in Spanish is of significant value</li></ul>
Physical Requirements<ul><li>
Ability to lift up to 25 pounds</li><li>
Ability to sit for prolonged periods and work on a computer</li><li>
Reliable transportation and willingness to rotate/cover at other Emergency Services shelters as needed</li></ul></div>

Data and Reservation Specialist

Join Mercy House and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mercy House

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Shelter Specialist

Data and Reservation Specialist