Qureos Mentor

Mesmerize India

About Capes India:Capes India is a fast-growing D2C e-commerce brand creating premium tech accessories&mdash;ranging from skins for phones, laptops, and cameras to MagLock wallets, car mounts, and more. We're a design-first, innovation-driven team passionate about delivering top-notch products and an exceptional customer experience. Join our dynamic crew and grow with one of India&rsquo;s most exciting lifestyle-tech brands.Role Overview:We are looking for a smart, proactive, and customer-focused Customer Support &amp; Operations Executive to join our operations team. You will play a key role in managing customer relationships and coordinating backend operations to ensure smooth order fulfilment and satisfaction.Key Responsibilities:<ul><li>Customer Interaction: Handle queries and concerns via phone, WhatsApp, chat, and email with professionalism and empathy</li><li>CRM Management: Log and manage customer tickets, orders, and updates using CRM tools and AI chat assistant</li><li>Problem Solving: Resolve issues related to deliveries, returns, exchanges, product inquiries, and payments</li><li>Order Tracking: Monitor orders through the entire delivery process, ensuring timely and accurate dispatch</li><li>Logistics Support: Coordinate with our dispatch and courier partners to troubleshoot delivery exceptions</li><li>Returns &amp; Refunds: Handle return requests and initiate refund processes as per company policies</li><li>Product Knowledge: Stay up to date with our catalog to help customers make informed decisions</li><li>Customer Feedback: Collect and relay feedback to internal teams for service and product improvements</li><li>Documentation: Maintain records of customer interactions, issues, and resolutions</li><li>Team Collaboration: Work closely with logistics, marketing, and production to ensure smooth operations</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent English communication skills&mdash;spoken, written, and typing</li><li>Comfortable with customer calls and handling queries with patience</li><li>Proficient in using computers and CRM software</li><li>Great problem-solving skills and a proactive attitude</li><li>Hindi speaking skills are a strong advantage</li><li>Prior customer support experience</li><li>Must be able to commute to Goregaon East (near Oberoi Mall), Mumbai Suburban</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>This is a full-time, in-office position based in Goregaon East, near Oberoi Mall, Mumbai. Are you currently based in Mumbai, and would you be comfortable commuting to this location for the role?&#8232;</li></ul><ul><li>We are currently offering anywhere between 15,000 to 25,000 per month, for the role, are you comfortable with the pay scale mentioned?</li></ul><ul><li>How many years of experience do you hold in handling E-commerce Customer Support?</li></ul>Work Location: In person

E-Commerce Customer Support Executive

Customer Support &amp; Operations ExecutiveOn-site | Full-time | Goregaon East, Mumbai SuburbanAbout Capes India:Capes India is a fast-growing D2C e-commerce brand creating premium tech accessories&mdash;ranging from skins for phones, laptops, and cameras to MagLock wallets, car mounts, and more. We're a design-first, innovation-driven team passionate about delivering top-notch products and an exceptional customer experience. Join our dynamic crew and grow with one of India&rsquo;s most exciting lifestyle-tech brands.Role Overview:We are looking for a smart, proactive, and customer-focused Customer Support &amp; Operations Executive to join our operations team. You will play a key role in managing customer relationships and coordinating backend operations to ensure smooth order fulfillment and satisfaction.Key Responsibilities:<ul><li>Customer Interaction: Handle queries and concerns via phone, WhatsApp, chat, and email with professionalism and empathy</li><li>CRM Management: Log and manage customer tickets, orders, and updates using CRM tools</li><li>Problem Solving: Resolve issues related to deliveries, returns, exchanges, product inquiries, and payments</li><li>Order Tracking: Monitor orders through the entire delivery process, ensuring timely and accurate dispatch</li><li>Logistics Support: Coordinate with our dispatch and courier partners to troubleshoot delivery exceptions</li><li>Returns &amp; Refunds: Handle return requests and initiate refund processes as per company policies</li><li>Product Knowledge: Stay up to date with our catalog to help customers make informed decisions</li><li>Customer Feedback: Collect and relay feedback to internal teams for service and product improvements</li><li>Documentation: Maintain records of customer interactions, issues, and resolutions</li><li>Team Collaboration: Work closely with logistics, marketing, and production to ensure smooth operations</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent English communication skills&mdash;spoken, written, and typing</li><li>Comfortable with customer calls and handling queries with patience</li><li>Proficient in using computers and CRM software</li><li>Great problem-solving skills and a proactive attitude</li><li>Hindi speaking skills are a strong advantage</li><li>Prior customer support experience is a plus (freshers welcome)</li><li>Must be able to commute or relocate to Goregaon East, Mumbai Suburban</li></ul>Job Type:<ul><li>Full-Time, On-site</li><li>Permanent</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;25,000.00 per monthApplication Question(s):<ul><li>This role requires in-office presence in Goregaon East. Are you open to commuting to this location?</li><li>We are offering a compensation range of &#8377;20,000 &ndash; &#8377;25,000 based on your experience and skills. Are you comfortable with this pay scale?</li></ul><ul><li>How many years of experience do you hold in handling E-commerce Customer Support?</li></ul>Work Location: In person

Customer Support Executive (Goregaon East)

Join Mesmerize India and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mesmerize India

ABOUT_COMPANY

E-Commerce Customer Support Executive

Customer Support Executive (Goregaon East)