Qureos Mentor

META PCs

Position Overview: META PC is seeking a skilled and experienced Helpdesk Technician to assist and further develop our Help Desk and service center repair operations. The ideal candidate will possess a strong technical background in computer hardware repair, diagnostics, data recovery, upgrades, remote support, customer service, ticketing systems, automation workflows, along with proven abilities to effectively and efficiently resolve a wide range of technical issues.Key Responsibilities:<ul><li>Repair Operations Management: Manage the day-to-day operations of the repair center, including scheduling, prioritizing tasks, and allocating resources to meet service level agreements (SLAs).</li><li>Technical Support: Provide technical guidance and support to customers and fellow technicians, troubleshooting complex repair issues, and offering solutions to ensure timely resolution.</li><li>Quality Assurance: Implement and enforce quality control measures to maintain the highest standards of repair quality and customer satisfaction.</li><li>Help Desk Training: Identify training needs and opportunities for skill enhancement among technicians, providing coaching and development programs as necessary.</li><li>Help Desk Development: Create automation workflows, macros, troubleshooting walkthroughs, videos and guides, for customers and fellow technicians to follow to simplify troubleshooting steps.</li><li>Customer Relations: Act as a point of escalation for customer inquiries and complaints, ensuring prompt and satisfactory resolution.</li><li>Reporting and Analysis: Generate reports on repair center performance, including key metrics such as turnaround time, repair success rate, common issues, and customer satisfaction, and use data-driven insights to optimize operations.</li></ul>Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field preferred.</li><li>Proven experience in diagnosing and fixing hardware and software issues.</li><li>Previous leadership or supervisory experience in a technical environment, with a track record of successfully managing teams and driving performance is preferred.</li><li>Strong problem-solving skills and attention to detail, with the ability to effectively troubleshoot and resolve complex technical issues.</li><li>Excellent communication and interpersonal skills, with the ability to interact professionally with team members and customers, including customer escalations.</li><li>Proficiency in computer hardware and software systems, including diagnostic tools, repair software, and help desk systems.</li><li>Ability to work in a fast-paced environment and adapt to changing priorities.</li></ul>Benefits:<ul><li>Competitive pay</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Opportunities for professional growth and advancement</li></ul>META PCS is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.Job Type: Full-timePay: $50,000.00 - $65,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Phoenix, AZ 85034 (Required)</li></ul>Ability to Relocate:<ul><li>Phoenix, AZ 85034: Relocate before starting work (Required)</li></ul>Work Location: In person

Help Desk Lead Technician

Join META PCs and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

META PCs

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Help Desk Lead Technician