Qureos Mentor

Miami University

<div>Job Title
Customer Services Assistant
Department
Marcum Center
Worker Type
Regular<h2 class="jobSectionHeader">
Pay Type</h2>
Hourly
Hourly Rate
16.9
Work Shift
Scheduled Weekly Hours
32
Benefit Eligible
Yes
Post-Offer, Pre-Employment Physical Required?
No
Job Description Summary
Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit
Job Description
Essential Duties<ul><li>
Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.</li><li>
Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.</li><li>
Receive and process customers' orders.</li><li>
Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.</li><li>
Maintain files and records; pulls and refiles records as needed; adds any new information</li><li>
May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.</li></ul>
Minimum Qualifications
Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise
Required Knowledge, Skills, and Abilities<ul><li>
Knowledge of retail or hospitality operations</li><li>
Knowledge of computer and office applications</li><li>
Customer service skills</li><li>
Knowledge of bookkeeping procedures</li></ul>
Additional Position Information (if applicable)
Special Instructions (if applicable)
Please submit a resume for consideration.
Additional Information
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
This organization participates in E-Verify.
Remote Work 
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University. 
Reasonable Accommodations 
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.
Miami University Values Statement 
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.
For more information on Miami University&rsquo;s mission and core values, please visit the Mission and Core Values webpage. 
Equal Opportunity/Affirmative Action Statement 
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
Clery Act 
As part of the University&rsquo;s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University&rsquo;s Annual Security &amp; Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security &amp; Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223. 
Labor Law Posters for Applicants
Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.</div>

Customer Services Assistant

<div>Job Title
Administrative Assistant - First Year Integrated Core &amp; Global Business Programs
Department
First Year Integrated Core Program
Worker Type
Temporary (Fixed Term)<h2 class="jobSectionHeader">
Pay Type</h2>
Hourly
Hourly Rate
20.15
Work Shift
Scheduled Weekly Hours
40
Benefit Eligible
Yes
Post-Offer, Pre-Employment Physical Required?
No
Job Description Summary
Performs a variety of complex administrative tasks involving some discretion and requiring moderate amounts of independent judgment related to the oversight of the daily operations of a University administrative unit.
Job Description
Essential Duties<ul><li>
Monitors and reviews operations of unit; ensures smooth work flow; ensures work product meets professional standards.</li><li>
Serves as informational resource to staff; investigates and resolves problems or difficulties related to area of expertise.</li><li>
Assists University staff, faculty, and students; answers inquiries and provides information.</li><li>
Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.</li><li>
Gathers and analyzes statistical information regarding department's programs and activities; produces reports.</li><li>
May assist in the performance of various financial and budgetary tasks including preparing and monitoring budgets, preparing fiscal reports, or processing payments; may maintain inventory of supplies.</li></ul>
Minimum Qualifications
Requires nine months of coursework or training beyond high school in Business Administration and three years of related experience, or an equivalent combination of education and expertise
Required Knowledge, Skills, and Abilities<ul><li>
Knowledge of unit's operations, policies, and procedures</li><li>
Supervisory skills</li><li>
Knowledge of computer and office applications</li><li>
Research skills</li></ul>
Additional Position Information (if applicable)
This position will support two department within the Farmer School of Business, the First Year Integrated Core Program and the Global Office.
Special Instructions (if applicable)
Submit a cover letter describing your interest in and qualifications for the position and resume. Inquiries about the position may be directed to Dr. Drew Reffett at reffeta@miamioh.edu.
Additional Information
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
This organization participates in E-Verify.
Remote Work 
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University. 
Reasonable Accommodations 
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.
Miami University Values Statement 
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.
For more information on Miami University&rsquo;s mission and core values, please visit the Mission and Core Values webpage. 
Equal Opportunity/Affirmative Action Statement 
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
Clery Act 
As part of the University&rsquo;s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University&rsquo;s Annual Security &amp; Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security &amp; Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223. 
Labor Law Posters for Applicants
Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.</div>

Administrative Assistant - First Year Integrated Core & Global Business Programs

<div>Job Title
Associate Director, Residence Life
Department
Student Life Residence
Worker Type
Regular
Pay Type
Salary
Position Salary Minimum
$70,000
Position Salary Maximum
$76,250
Salary will be commensurate with the level of the position, education, and experience.
Scheduled Weekly Hours
40
Benefit Eligible
Yes
Screening Date
2026-04-22
Job Description Summary
The Associate Director is a member of the Residence Life leadership team, supervises mid-level professionals, and assumes department-wide responsibilities.
Job Description
Summary:
The Associate Director of Residence Life is a member of the Residence Life leadership team, led by the Director. The Associate Director supervises mid-level professionals who each oversee teams of live-in Residence Life staff (full-time professionals and GAs). The Associate Director is central to the department and assumes department-wide responsibilities.
Essential Duties:<ul><li>
Supervise, train, and evaluate Assistant Directors of Residence Life and their direct and indirect reports.</li><li>
Assume leadership of one or more of these departmental initiatives:<ul><li>
Professional staff recruitment</li><li>
Departmental budget oversight and tracking</li><li>
Departmental technology oversight</li><li>
Departmental assessment</li><li>
Liaison with Campus Services and Physical Facilities</li><li>
Admissions event coordination</li><li>
Liaison with Environmental Safety &amp; Risk Management</li><li>
Coordinate departmental communications and marketing</li><li>
Learning Living Community management</li><li>
Teaching coordination including oversight of EDL 301</li><li>
Academic support initiatives coordination</li></ul></li></ul><ul><li>
Manage crises and serious incidents in collaboration with supervisees, resident assistants, other central staff members, and university resources.</li><li>
Partner with internal [e.g., university units] and external [e.g., community, parents/family members] stakeholders central to the success of students and the operation of the department.</li><li>
Assist with university, divisional, and departmental student retention initiatives.</li><li>
Demonstrate university citizenship through service that supports office, divisional, and institutional priorities (eg. teaching Student Life supported transition courses, committee membership, event attendance).</li><li>
Other duties as assigned.</li></ul>
Minimum Qualifications:<ul><li>
Master's degree earned by the position start date.
</li><li>At least 5 years of post-masters experience by start date.
</li></ul>Preferred Qualifications:<ul><li>
Master's degree in Education, Higher Education, Counseling, Human Development, Business or related field</li><li>
Experience in Student Affairs, Residence Life or Housing Operations.</li><li>
Supervision experience
</li></ul>Preferred Knowledge, Skills and Abilities:<ul><li>
Knowledge of unit's operations, policies, and procedures</li><li>
Knowledge of computers and office applications</li><li>
Ability to use administrative systems to track budget information and expenditures</li><li>
Knowledge of related state and federal laws, (e.g., FERPA)</li><li>
Verbal and written communication skills</li><li>
Ability to work with people with diverse backgrounds</li><li>
Supervisory, clerical and/or research skills</li></ul>
Additional Position Information (if applicable)
Required Application Documents
Please provide your resume, cover letter, and Master's degree completion date.
Special Instructions (if applicable)
Please provide your resume, cover letter, and Master's degree completion date.
Additional Information
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
This organization participates in E-Verify.
Remote Work 
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University. 
Reasonable Accommodations 
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.
Miami University Values Statement 
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.
For more information on Miami University&rsquo;s mission and core values, please visit the Mission and Core Values webpage. 
Equal Opportunity/Affirmative Action Statement 
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
Clery Act 
As part of the University&rsquo;s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University&rsquo;s Annual Security &amp; Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security &amp; Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223. 
Labor Law Posters for Applicants
Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.</div>

Associate Director, Residence Life

<div>Job Title
Associate Director, Community Standards
Department
Community Standards
Worker Type
Regular
Pay Type
Salary
Position Salary Minimum
$68,500
Position Salary Maximum
$68,500
Salary will be commensurate with the level of the position, education, and experience.
Scheduled Weekly Hours
40
Benefit Eligible
Yes
Screening Date
2026-04-27
Job Description Summary
The Associate Director (AD) of the Office of Community Standards reports directly to the Director of the Office of Community Standards. The Associate Director plays a central role in the administration of the student conduct process including supervision of two (2) assistant directors, case creation and assignment, serving as a university hearing officer, including reviewing, investigating, adjudicating, and managing conduct cases
Job Description
The Associate Director (AD) of the Office of Community Standards reports directly to the Director of the Office of Community Standards. The Associate Director plays a central role in the administration of the student conduct process including supervision of two (2) assistant directors, case creation and assignment, serving as a university hearing officer, including reviewing, investigating, adjudicating, and managing conduct cases. Additional tasks include but are not limited to: assisting with coordinating and facilitating programming and annual training of students, campus partners, and University hearing officers, assisting in the creation and assessment of annual learning outcomes and program goals, preparing and distributing statistical reports, and other duties as assigned. Additionally, the AD serves as the Director&rsquo;s designee in their absence, assuming responsibility for key functions of the office and representing the Office of Community Standards at division and institutional meetings, events, and functions as assigned by the Director.<ul><li>
Supervision<ul><li>
Provide direct supervision and coaching to two Assistant Directors, fostering a culture of high performance and professional growth.</li><li>
Conduct regular 1-on-1 meetings to provide feedback, remove barriers, and align individual goals with departmental priorities.</li><li>
Audit and review case adjudications performed by direct reports to ensure legal compliance, procedural accuracy, and adherence to University standards.</li><li>
Ensure consistency and equity in the adjudication process by regularly auditing case files and facilitating case management sessions between Assistant Directors.</li><li>
Oversee the annual performance evaluation process, establish annual goals and professional development plans in partnership with direct reports.</li><li>
Serve as a point of escalation for complex issues.</li></ul></li><li> 
Student Conduct Administration<ul><li>
Review all incoming incident reports each business day, creating and assigning cases per office protocol.</li><li>
Serve as primary liaison to the Office of Residence Life (ORL), including managing overall case distribution to ORL hearing officers.</li><li>
Serve as a University hearing officer by reviewing, investigating, adjudicating, and managing conduct cases.</li><li>
Advise students on their rights and responsibilities within the conduct process, providing clear and transparent communication.</li><li>
Manage a high volume of cases simultaneously, ensuring all deadlines for notice, hearings, and appeals are met in accordance with office expectations and due process.</li><li>
Maintain accurate records and prepare statistical reports related to student conduct.</li></ul></li><li>
Office Leadership &amp; Representation<ul><li>
Serve as the Director&rsquo;s designee in their absence, assuming responsibility for daily operations and staff coordination.</li><li>
Represent the Office of Community Standards at divisional and institutional meetings, events, and functions.</li><li>
Assist in developing, implementing, and assessing annual learning outcomes and program goals.</li><li>
Collaborate on the periodic review and revision of the Student Code of Conduct and office protocols to ensure alignment with emerging case law, legislative changes, and institutional values.</li></ul></li><li>
Training &amp; Education<ul><li>
Partner with the director to coordinate and facilitate programming and annual training for students, campus partners, and University hearing officers.</li><li>
Support ongoing education around student conduct policies and processes.</li></ul></li><li>
Compliance &amp; Professional Standards<ul><li>
Participate in all required professional development training(s) and proactively maintain all relevant professional certifications to ensure compliance and up-to-date knowledge.</li><li>
Ensure all work complies with state and federal laws (e.g., FERPA, the Clery Act, Collin&rsquo;s Law, the Stop Campus Hazing Act, Title VI, and Title IX), University policy, and best practices.</li><li>
Uphold impartiality, fairness, and sensitivity to the needs of all parties throughout the conduct process.</li><li>
Perform all other duties as assigned.</li></ul></li></ul>
Minimum Qualifications<ul><li>
Earned master&rsquo;s degree from an appropriately accredited institution in Student Affairs, Higher Education, Social Work, Law, or related field.</li><li>
3 years professional experience in Student Conduct or related field post completion of master&rsquo;s degree.</li></ul>
Preferred Qualifications<ul><li>
1 - 3 years of supervisory experience</li></ul> 
Required Knowledge, Skills, and Abilities<ul><li>
Demonstrated technological knowledge and computer literacy.</li><li>
Demonstrated knowledge of current issues in the field of student conduct, applicable legal and compliance issues, and best practices related to student conduct.</li><li>
Demonstrated commitment to student-centered practice.</li><li>
Excellent administrative, time management, and organizational skills.</li><li>
Commitment to high ethical practice and discretion when working with sensitive, confidential information.</li><li>
Demonstrated professional judgement and measured decision-making.</li><li>
Conflict de-escalation skills and the ability to maintain composure when working with distressed individuals.</li></ul> 
Preferred Knowledge, Skills, and Abilities<ul><li>
Demonstrated experience with Maxient Software.</li><li>
Demonstrated assessment skills; ability to analyze, summarize, and effectively present data/results</li><li>
Exceptional interpersonal, presentation, verbal, and written communication skills.</li><li>
Eagerness to work collaboratively and effectively with a wide range of stakeholders (e.g., students, faculty, staff, and community agencies).</li><li>
Knowledge, understanding, and effective application of human and student development theories.</li><li>
Crisis management and emergency response skills; including an ability to manage high-pressure situations ethically, effectively, efficiently, and consistently.</li></ul> 
This is a 12-month, 100% time, on-campus, annually renewable position with salary and benefits.
Additional Position Information (if applicable)
Required Application Documents
Resume/CV and Cover Letter
Special Instructions (if applicable)
None
Additional Information
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
This organization participates in E-Verify.
Remote Work 
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University. 
Reasonable Accommodations 
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.
Miami University Values Statement 
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.
For more information on Miami University&rsquo;s mission and core values, please visit the Mission and Core Values webpage. 
Equal Opportunity/Affirmative Action Statement 
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
Clery Act 
As part of the University&rsquo;s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University&rsquo;s Annual Security &amp; Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security &amp; Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223. 
Labor Law Posters for Applicants
Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.</div>

Associate Director, Community Standards

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Customer Services Assistant

Administrative Assistant - First Year Integrated Core & Global Business Programs

Associate Director, Residence Life

Associate Director, Community Standards