Qureos Mentor

Michigan Farm Bureau

<div>OBJECTIVE:
<div><b>
Data Engineer Objective</b></div><div>
To build, manage, optimize, and assist in the design of data pipelines in support of information, analytics, and strategic business needs across the enterprise.</div>
RESPONSIBILITIES:
<div><b>
Data Engineer Responsibilities</b></div><div>
Identify and understand source data systems and data flow between systems. Recognize changes in those systems and assess impacts on data pipelines. Adapt data pipelines to accommodate modifications triggered by source system changes or business requirements.</div><div></div><div><br>
Work closely with other IT or business personas while participating on projects. Demonstrate proficiency in understanding requirements and assist the team by offering expertise on data-related technical issues. Provide continuous updates on progress to project stakeholders, as well as issues or dependencies that put milestones at risk. Communicate efficiently, both written and verbally. Ask clarifying questions when needed and demonstrate teamwork and collaboration with the project team to ensure deliverables meet expectations.</div><div></div><div><br>
Assemble large sets of data that meet non-functional and functional business requirements and that comply to best practices and guidelines set by architects, senior and lead engineers.</div>
QUALIFICATIONS:
<div><b>
Data Engineer Qualifications</b></div><div><b>
Required
</b></div><div>Bachelor&rsquo;s degree in information systems, computer science, or related field required, or equivalent experience may be considered.</div><div></div><div><br>
Three to five years&rsquo; experience working with Microsoft SQL Server, T-SQL, Visual Studio IDE, and SSIS (or equivalent ETL platforms) required.</div><div></div><div><br>
Current knowledge of computer hardware, operating systems, program language(s) and tools, testing techniques and tools, program specification and interpretation required.</div><div></div><div><br>
Working knowledge of systems design and analysis tools and techniques required.</div><div></div><div><br>
Willingness to pursue continuing job-related training and education in systems and insurance required.</div><div></div><div><b><br>
Preferred</b></div><div>
Working knowledge of transactional, analytical, big data structures preferred.</div><div></div><div><br>
Understanding database best practices and technologies such as types of compression, indexes, security, data types, and AlwaysOn preferred.</div><div></div><div><br>
Prior experience at an insurance company or on projects for an insurance company preferred.</div><p>
Microsoft Fabric experience preferred.<br>
<br>
<b>Note:</b> This is a Hybrid position working remotely (from the state of Michigan) and from the Farm Bureau Home Office located in Lansing, Michigan.<br>
<br>
If a candidate is not selected, a Senior Data Engineer may be considered on the level of experience and qualifications.<br>
<br>
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.</p><div>
PM19</div></div>

Data Engineer

<div>OBJECTIVE:
<div><b>
P/C Digital Customer Service Specialist Objective</b></div><div>
To be a proficient member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy, billing, and web-related questions and concerns from internal and external customers on all personal lines and commercial lines of business via e-mail, chat, and website. To provide proficient online service during standard business hours by responding to and taking ownership of all incoming chats and tickets from internal and external customers and members quickly and courteously. To proactively research and resolve policy and billing issues and online account technical grievances, while documenting activities and reporting back to agent offices. To promote additional coverages for customers when appropriate. To lead the department by excelling in all metrics tracked to ensure quality service and lead by example for Associate P/C Customer Service Specialists. To preserve the Customer Service relationship, gather information, and improve the overall service process.</div>
RESPONSIBILITIES:
<div><b>
P/C Digital Customer Service Specialist Responsibilities</b></div><div>
Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, website assistance, and member benefits via answering incoming chats and emails.</div><div><br>
</div><div>Maintain proficient knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as LiveChat, Farm Bureau&rsquo;s external website, Legacy, Guidewire, Salesforce, and others, to accurately and efficiently answer customer inquiries and resolve problems.</div><div></div><div><br>
Maintain, support, and utilize a proficient understanding of company, customer, DIFS, agent, and affiliated company relationships, and the company's core values and departmental standards for professionalism and courtesy in business conduct.</div>
QUALIFICATIONS:
<div><b>
P/C Digital Customer Service Specialist Qualifications</b></div><div><b>
Required</b></div><div>
High school diploma or equivalent required.</div><div></div><div><br>
Minimum six months&rsquo; experience in the insurance industry required.</div><div></div><div><br>
One year of contact center or professional office experience is required.</div><div></div><div><br>
Keyboarding skills with 60 wpm and accuracy required.</div><div></div><div><br>
One year of experience or training in telephone and written communications required.</div><div></div><div><br>
Two years of experience in customer service activities required.</div><div></div><div><br>
Must possess an active Michigan Resident Producer P/C License required or must be obtained within 6 months of hire.</div><div></div><div><br>
Two years of experience in the use of computers, phones, and software required.</div><div></div><div><br>
One year of experience with proven skills in Microsoft suite of applications, including OneNote, PowerPoint, Word, and Outlook required.</div><div></div><div><br>
Proficient ability to learn new technologies required.</div><div></div><div><b><br>
Preferred</b></div><div>
Associate&rsquo;s degree with a focus on business administration, management, insurance, or finance preferred.</div><div></div><div><br>
Bilingual skills preferred.</div><div></div><div><br>
Designations in AINS, ACS, or AIS preferred.</div><div></div><div><br>
Web support and chat experience preferred.</div><div></div><div><b><br>
Note:</b> Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.</div><div></div><div><br>
PM19</div></div>

P/C Digital Customer Service Specialist

<div>OBJECTIVE:
<div><b>
Associate P/C Premium Control Specialist Objective</b></div><div>
To work as a member of the Property/Casualty (P/C) Customer Service Team to provide extraordinary customer experience to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To manage and ensure the accuracy of premium-related financial processes within the Property and Casualty (P/C) insurance sector by overseeing the billing, allocation, reconciliation, and control of insurance premiums across personal and commercial lines of business. To follow departmental standards of metrics tracked to ensure quality service. This role supports both internal and external customers by providing accurate policy and billing account information, resolving premium-related inquiries, and maintaining professional communication with policyholders, agents, and agent staff.</div>
RESPONSIBILITIES:
<div><b>
Associate P/C Premium Control Specialist Responsibilities</b></div><div>
Maintain advanced knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as Legacy, Guidewire, Salesforce, Microsoft Word and Excel, and others, to accurately and efficiently answer customer inquiries and resolve problems.</div><div></div><div><br>
Expertly ensure timely and accurate processing of advanced premium control tasks by reviewing, prioritizing, and executing complex, multi-step financial activities. Expertly resolve premium discrepancies as needed to maintain accuracy, compliance, and adherence to service-level standards.</div><div></div><div><br>
Take ownership of complex customer complaints and inquiries escalated by the Associate and standard P/C Premium Control Specialists and ensure the details of these complaints and inquiries are handled proactively, accurately, and efficiently by providing answers or solutions clearly and concisely through de-escalation and resolution. Make reasonable decisions quickly and appropriately.</div>
QUALIFICATIONS:
<div><b>
Associate P/C Premium Control Specialist Qualifications</b></div><div><b>
Required</b></div><div>
High school diploma or equivalent required.</div><div></div><div><br>
Associate degree required with a focus on marketing, business administration, management, insurance or finance, or equivalent experience required.</div><div></div><div><br>
Keyboarding skills with 60 wpm and accuracy required.</div><div></div><div><br>
Three to four years of experience in insurance processing and customer service activities required.</div><div></div><div><br>
Advanced ability to learn new technologies required.</div><div></div><div><br>
Three to four years of experience in the use of computers, phones, and software required.</div><div></div><div><br>
Two to four years of accounting or bookkeeping experience required.</div><div></div><div><br>
Three to four years of experience with proven skills in Microsoft suite required.</div><div></div><div><b><br>
Preferred</b></div><div>
Bilingual skills preferred.</div><div></div><div><br>
Designations in AINS, ACS, or AIS preferred.</div><div></div><div><b><br>
Note: </b>This position offers flexibility, allowing for remote or in-person work options upon successful completion of an approximately two-month In-Person training period at our Home Office in Lansing, MI.</div><div></div><div><br>
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.</div><div></div><div><br>
PM19</div></div>

Associate P/C Premium Control Specialist

<div>OBJECTIVE:
<div><b>
Associate P/C Customer Service Specialist Objective</b></div><div>
To work as a member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy and billing-related questions and concerns from internal and external customers on all personal and commercial lines of business via the telephone, e-mail, and website. To follow department standards of metrics tracked to ensure quality service. To preserve the Customer Service relationship, gather information and improve the overall service.</div>
RESPONSIBILITIES:
<div><b>
Associate P/C Customer Service Specialist Responsibilities</b></div><div>
Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, and member benefits via answering telephone calls.</div><div><br>
</div><div>Develop and maintain intermediate knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as Legacy, Guidewire, Salesforce, and others, to accurately and efficiently answer customer inquiries and resolve problems.</div><div></div><div><br>
Develop, maintain, support, and utilize an intermediate understanding of company, customer, DIFS, agent, and affiliated company relationships, and the company's core values and departmental standards for professionalism and courtesy in business conduct.</div>
QUALIFICATIONS:
<div><b>
Associate P/C Customer Service Specialist Qualifications</b></div><div><b>
Required</b></div><div>
High school diploma or equivalent required.</div><div></div><div><br>
Keyboarding skills with 60 wpm and accuracy required.</div><div></div><div><br>
Six months&rsquo; experience or training in telephone and written communications required.</div><div></div><div><br>
Six months&rsquo; experience in customer service activities required.</div><div></div><div><br>
Demonstrated ability to learn new technologies required.</div><div></div><div><br>
One year of experience in the use of computers, phones, and software required.</div><div></div><div><b><br>
Preferred</b></div><div>
Associate&rsquo;s degree with a focus on business administration, management, insurance, or finance preferred.</div><div></div><div><br>
Minimum of six months' experience in the insurance industry preferred.</div><div></div><div><br>
Experience with Microsoft suite of applications, including but not limited to OneNote, PowerPoint, Word, and Outlook preferred.</div><div></div><div><br>
One year of contact center or professional office experience preferred.</div><div></div><div><br>
Bilingual skills preferred.</div><div></div><div><br>
Designations in AINS, ACS, or AIS preferred.</div><div></div><div><b><br>
Note:</b> Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.</div><div></div><div><br>
PM19</div></div>

Associate P/C Customer Service Specialist

<div>OBJECTIVE:
<div><b>
Litigation Representative Objective</b></div><div>
To provide efficient investigation, evaluation, supervision, and disposition of firstparty casualty claims in litigation.</div>
RESPONSIBILITIES:
<div><b>
Litigation Representative Responsibilities</b></div><div>
Retain detailed knowledge of the Michigan law, especially the No-Fault Automobile Act, MCL 500.3101, Negligence, Products and Insurance contract law, civil procedure, and Michigan Evidence law.</div><div></div><div><br>
Review and advise of changes in statutory law, case law, and legal practice as it pertains to the handling of claims and management of litigation.</div><div></div><div><br>
Participate in meetings, round-table discussions, and other collaborative efforts, providing others with constructive criticisms, encouragement, and advice in the handling of individual claims.</div><div></div><div><br>
Encourage best practices in the handling of claims by providing an example to all by making timely and accurate notes of matters relevant to a given claim in a file, noting in the file advice given to file handlers or ensuring that a record of the advice and rationale for the advice are in the file, and providing a recorded opinion of an appropriate POA for a file.</div><div></div><div><br>
Monitor the performance of retained counsel in their handling of claims and provide advice within the company regarding the selection of attorneys to provide services for the company.</div><div></div><div><br>
Support development and implementation of strategies to reduce legal expense.</div><div></div><div><br>
Investigate claims timely and equitably. Manage litigation as assigned.</div><div></div><div><br>
Maintain timely contact with insureds, apprising of pertinent information.</div><div></div><div><br>
Evaluate and advise Underwriting Department of questionable risks.</div><div></div><div><br>
Review medical bills for proper payment.</div><div></div><div><br>
Develop and maintain a personal training program for enhancement of job skills and attainment of personal career development goals.</div><div></div><div><br>
Work with computer systems keying functions, including but not limited to letter composition, log entry, dairy entry, report of investigation composition and draft production.</div><div></div><div><br>
Resolve concerns/complaints, within authorization, received concerning claim settlement procedures and actions in a timely manner.</div><div></div><div><br>
Develop professional relationships with attorneys, physicians and claims related professionals, both inside and outside the company.</div><div></div><div><br>
Participate with defense counsel in court appearances, including depositions and trials.</div><div></div><div><br>
Assist adjusters in the development of a litigation plan, and in learning how to identify strategic points for the resolution of litigation on favorable terms consistent with the company&rsquo;s long-term interest and in a way to minimize unproductive litigation expense.</div><div></div><div><br>
Foster an attitude in adjusters, team leaders, retained counsel, and others favorable toward an early, realistic, and candid analysis of liability and damages.</div><div></div><div><br>
Foster an attitude favorable toward change, and a willingness to adapt to a changing legal, technical and managerial environment. Encourage adjusters, team leaders and others to freely collaborate in the analysis of cases and the development and implementation of best practices.</div><div></div><div><br>
Discuss with management any concerns regarding handling or developments of a given file.</div><div></div><div><br>
Encourage and foster early and appropriate reserving of files based on the best and most current information available.</div><div></div><div><br>
Communicate with the Litigation manager regarding current activities, files that need review for reserve change exceeding $100,000, and cases that have the potential for significant adverse development.</div><br>
<div></div>
QUALIFICATIONS:
<div><b>
Litigation Representative Qualifications</b></div><div><b>
Required</b></div><div>
Bachelor&rsquo;s degree, CPCU, or equivalent experience required.</div><div></div><div><br>
Basic insurance course and medical interpretation courses required.</div><div></div><div><br>
Minimum five years of experience with litigated claims required.</div><div></div><div><br>
Extensive knowledge of claims procedures and practices and of no-fault coverage required.</div><div></div><div><br>
Knowledge of tort, workers&rsquo; compensation, and contract law pertaining primarily to the handling of claims and of medical terminology, anatomy and rehabilitation required.</div><div></div><div><br>
Extensive knowledge of insurance contracts written by the company, and ability to interpret insurance contracts required.</div><div></div><div><br>
Valid driver license with an acceptable driving record required.</div><div><b><br>
Preferred</b></div><div>
Knowledge and experience handling Michigan Assigned Claim Plan (MACP) claims preferred.</div><div></div><div><br>
Knowledge and experience with Michigan Catastrophic Claims Association (MCCA) reporting and practices preferred.</div><div></div><div><br>
Background in handling SIU claims and functions, or the willingness to learn preferred.</div><div></div><div><br>
Designations in AIC, AINS, SCLA, or other insurance related designation preferred.</div><div></div><div><b><br>
Note:</b> <b>Candidate will work a Hybrid schedule, working both in the Farm Bureau Home Office located in Lansing, Michigan, and remotely.</b></div><div></div><div><br>
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.</div><div></div><div><br>
PM19</div></div><div></div>

Litigation Representative