Abrar Admin

Michigan Institute of Urology

<div>Description:

GENERAL SUMMARY
The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:<ul><li>
Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.</li><li>
Actively participates in problem solving and identifying improvement opportunities.</li><li>
Welcomes and greets all patients and visitors, in person or over the phone.</li><li>
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)</li><li>
Collects outstanding patient balances.</li><li>
Obtains referrals and authorizations when required.</li><li>
Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li><li>
Generates batch transmittal reports for each day.</li><li>
Facilitates the patient flow by notifying the provider or other medical staff of the patients&rsquo; arrival, being aware of delays, and communicating with patients and clinical staff.</li><li>
Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.</li><li>
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li><li>
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li><li>
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li><li>
Ensures proper hand off of responsibilities once their task is completed.</li><li>
Meets established attendance criteria and starts work promptly.</li><li>
Punctual and dependent for assigned/confirmed shifts.</li><li>
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li><li>
Consistently demonstrates good use of time and resources.</li><li>
Ensuring that all medical records are accurate and complete.</li><li>
Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.</li><li>
Performs other position related duties as assigned.</li></ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS<ul><li>
N/A</li></ul>
KNOWLEDGE | SKILLS | ABILITIES<ul><li>
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li><li>
Ability to answer multiple incoming telephone calls.</li><li>
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li><li>
Customer-oriented with ability to remain calm in difficult situations.</li><li>
Ability to work independently and manage multiple deadlines.</li><li>
Ability to comprehend established office routines and policies.</li><li>
Ability to keep financial records and perform mathematical tasks.</li><li>
Knowledge of Medical Terminology.</li><li>
Excellent verbal and written communication skills.</li><li>
Proficient interpersonal relations skills.</li><li>
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li><li>
Ability to navigate online health insurance portals to verify benefits.</li><li>
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li><li>
Complies with HR confidentiality standards.</li></ul>
Requirements:

EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 2-3 years&rsquo; customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%</div>

Patient Service Representative II

<div>Description:

GENERAL SUMMARY
The Medical Assistant supports the delivery of urological services, performs work as required and functions as an effective member of the interdisciplinary team. The Medical Assistant is tasked to perform routine administrative and clinical tasks to keep the medical offices running smoothly. This position collaborates/work with staff within their practice or other professional disciplines within the affiliated medical groups as needed to achieve effective and efficient patient care delivery and the desired patient outcomes.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:<ul><li>
The Medical Assistant will perform various administrative and clinical duties under the direction of their assigned direct supervisor.</li><li>
The Medical Assistant will consistently confer with physicians, nursing, and other staff members to coordinate and schedule appointments of patients.</li><li>
Greets and prepare patients.</li><li>
Measures and records vital signs.</li><li>
Records patient interview, history, and chief complaint.</li><li>
Provides patient education with regards to medications, management of diseases, home treatments and special diets.</li><li>
Prepares patients for examinations and performs routing screening tests.</li><li>
Assists physicians with exams.</li><li>
Performs phlebotomy and collection of other lab specimens. Performs basic lab tests.</li><li>
Performs EKG&rsquo;s.</li><li>
Assists with X-ray and physician therapy procedures.</li><li>
Prepares and administers medications with physician authorization.</li><li>
Change dressings, applies bandages, removes sutures and other first aid procedures.</li><li>
Uses CPR skills when necessary.</li><li>
Prepares accurate, legal, and ethical documentation at all times.</li><li>
Opens office in the morning and closes in the afternoon.</li><li>
Assist in maintaining patient logs for the following: Lab requests, CT scans and other treatment orders for the patients.</li><li>
Maintains prescription ledger when needed.</li><li>
Ensures the back office has good flow, keeps rooms full and assists with room turnover.</li><li>
Performs new patient thorough work-up (x-rays, vitals, new patient packet explanation).</li><li>
Adds medical history on all new patients and updates all established patients&rsquo; history in accurately.</li><li>
Performs accurate and complete room set-up for physician.</li><li>
Ensures that all patients medication is updated before physician visit.</li><li>
Handles set-up for in office surgical procedures.</li><li>
Ensures appropriate consent form is completed correctly avoiding the use of too many medical abbreviations within the consent forms.</li><li>
Scribe as assigned per physician office flow.</li><li>
Prepares for seeing patients the following day, including patient confirmation for next day visit.</li><li>
Completes patient medical record requests when necessary.</li><li>
Assists in the orientation and training of new personnel.</li><li>
Ensures proper hand off of responsibilities once their task is completed.</li><li>
Meets established attendance criteria and starts work promptly. Punctual and dependable for assigned/confirmed shifts.</li><li>
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li><li>
Consistently demonstrates good use of time and resources.</li><li>
Adherence to HR, &amp; Corporate policies and procedures.</li><li>
Ensures that all medical records are accurate and complete for all patients.</li><li>
Ensures compliance of healthcare regulations, medical laws and high ethical standards.</li><li>
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li><li>
Performs other position related duties as assigned.</li></ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS<ul><li>
Certification or Registration preferred.</li></ul>
KNOWLEDGE | SKILLS | ABILITIES<ul><li>
Ability to perform well in stressful situations.</li><li>
Knowledge in healthcare systems operations such as EMR, Practice Management Solutions.</li><li>
Ability to work independently and manage multiple deadlines.</li><li>
Project Management.</li><li>
Vendor relations (for those MA&rsquo;s that are required to order office and clinical supplies).</li><li>
Database management.</li><li>
Strong problem-solving skills.</li><li>
Skill in using computer programs and applications including Microsoft Office.</li><li>
Excellent verbal and written communication skills.</li><li>
Delivers exceptional patient service throughout all interactions.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Complies with HIPAA regulations for patient confidentiality.</li></ul>
Requirements:

EDUCATION REQUIREMENTS
Graduate of a Medical Assistant program or equivalent experience (based on State regulation requirements)
EXPERIENCE REQUIREMENTS
6 months experience working within a physician&rsquo;s office desired. Urology experience desired.
REQUIRED TRAVEL
Minimal travel required
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%</div>

Medical Assistant

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Michigan Institute of Urology

About Company

Patient Service Representative II

Medical Assistant