Urwah Admin

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Any Graduate (Engineering / Science)<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Database|Experience in using Backup and recovery tools(RMAN/EXPDP/IMPDP) | 2 - Knowledgeable<br>
Primary -&gt; Technology | Database|Monitor Database logs for errors and troubleshoot basic issues with the help of SOP | 2 - Knowledgeable<br>
Secondary -&gt; Technology | Database Administration, General|Database Support | 2 - Knowledgeable<br>
Secondary -&gt; Technology | Database Administration, General|Implementing Database Builds/Deployments | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | Oracle Certification<br>
<br>
Delivery Skills :<br>
1. Proactive monitoring and investigation of logs: Initiate Database administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket<br>
2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome<br>
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.<br>
4. Process Compliance:<br>
<ul><li>Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.</li><li>Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),</li><li>Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),</li><li>Ensure tickets are closed post user/customer communication,</li><li>Maintain inventory of Network equipments and links,</li><li>Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.</li></ul></div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Bengaluru</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
13-Oct-2025</p></div></div></div></div></div><div></div>

Senior Administrator - System Database (DA2)

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Secondary -&gt; Technology | Tools and Technology | Usage of ITAM tools | 3 - Experienced<br>
Secondary -&gt; Behavioral | Aptitude | People skills | 5 - Expert<br>
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 5 - Expert<br>
Tertiary -&gt; Behavioral | Aptitude | People skills | 5 - Expert<br>
Tertiary -&gt; Functional | Training and Development Activities | Identifying Training Needs | 5 - Expert<br>
<br>
<b>Certification :</b><br>
Technology | IT Service Management Certifications | ITIL Intermediate Certificate<br>
<br>
This role will cover areas including, but not restricted to, the following.<br>
<ul><li>Aiding Asset Management team on major issues</li><li>Driving the efficiency and effectiveness of the Asset management process.</li><li>Monitoring the effectiveness of asset management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly asset reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Delivery Manager</li><li>Client communications</li><li>Providing a point of escalation for IT managers</li><li>Demonstrating and increasing the value proposition of the asset management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul><br>
Technical Primary Skills<br>
1. Experience in Hardware and Software Asset Life Cycle Management<br>
2. User asset On Boarding and Off Boarding<br>
3. New User Asset On Boarding and Off Boarding<br>
4. Knowledge of Contract Management<br>
5. Knowledge of Procurement Life Cycle<br>
6. Knowledge of Project Management too usage<br>
7. Knowledge of using ITSM tools, namely ServiceNow and Remedy<br>
<br>
Functional Primary Skills<br>
Asset Management<br>
Tagging and De-tagging of asset in Hardware Asset Management<br>
Entitlement Vs Usage of licenses<br>
User On Boarding and Off Boarding<br>
Contract renewal and negotiations<br>
Procurement Life Cycle<br>
Create a plan in MS Project<br>
Logging to the tool like Remedy or Service Now</div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Bengaluru</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
14-Oct-2025</p></div></div></div></div></div><div></div>

Lead - Asset Management (SM1)

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 1 - Aware<br>
Primary -&gt; Technology | Windows Operating System | Installation, configuration and management | 1 - Aware<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 1 - Aware<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services Support Engineers&rsquo; primary responsibility is to provide support to an organization&rsquo;s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.<br>
3) This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries<br>
4) To support daily technical support activities for computers &amp; all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals.<br>
5) To perform the system changes adhered to organizational policies.<br>
6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments<br>
7) Technical Skills<br>
a. Windows Operating System:<br>
b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11<br>
c. Understanding of desktop applications and how do they work, installation &amp; uninstallation.<br>
d. Understanding of domain setup &amp; ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently<br>
<br>
8) In addition to above, support and perform below activities.<br>
a. Exchange and Mobility Clients<br>
b. Printer management<br>
c. Backup and Recovery<br>
d. Audio, Video support<br>
e. End Point Security/Patch Management<br>
f. Hardware and Networking</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Other</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
13-Oct-2025</p></div></div></div></div></div><div></div>

Engineer - Field Services

Join Microland and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Microland

ABOUT_COMPANY

Senior Administrator - System Database (DA2)

Lead - Asset Management (SM1)

Engineer - Field Services