Urwah Admin

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Middleware, Using for Software Development | Application Servers Application Server Administration | IBM WebSphere Application Server Application Server Administration | Oracle WebLogic Server | 4 - Advanced
<br>
Primary -&gt; Technology | Application Server Administration | JBoss Enterprise Application Platform Application Server Administration | Apache Tomcat | 4 - Advanced
<br>
Secondary -&gt; Technology | Operating System | Windows Operating System | Unix Operating System | Linux | 3 - Experienced<br>
Secondary -&gt; Technology | Operating System Shells | Windows PowerShell Sripting Operating System Shells | Unix Shell Scripting | 3 - Experienced<br>
Tertiary -&gt; Technology | Database SQL/No Sql (SQL, Oracle, Postgres, Mongo etc.) | 2 - Knowledgeable<br>
Tertiary -&gt; Technology | Cloud Platforms, Administration | Amazon Cloud Services (or AWS) Cloud Platforms, Administration | Azure | 3 - Experienced<br>
Tertiary -&gt; Technology | IBM MQ | 2 - Knowledgeable<br>
<br>
Delivery Skills :<br>
<br>
1. Troubleshoot, diagnose, and resolve outages and other problems with web servers, application servers, and database servers<br>
2. As part of monitoring, focus on proactive remediation of availability, performance and capacity issues<br>
3. Respond to events and Incidents according to agreed processes and resolve and/or provide workarounds in accordance with the Service Levels<br>
4. Execute middleware software installation, configuration, patching, maintenance and tuning;<br>
5. Implement and administer middleware management tools<br>
6. Understanding and experince on Shell scripting<br>
7. SQL Server/Oracle Basic Monitoring and Administration, Oracle Sql language<br>
8. Understanding on Cloud basic and cloud deployment<br>
9. Mandatory to know the ITSM processes for Incident, Change and Release Management<br>
10. Provide consultation and technical support;<br>
11. Automation Initiatives: Identify Automation opportunities by critically looking at data points, technology landscape. Propose, Manage and Drive implementation of automation initiatives across teams. Focus on Effort reduction, ticket reduction and error free delivery.<br>
12. Skill and Competency Management:<br>
<ul><li>Define the job roles across team and the skills that employees need to do these jobs</li><li>Assess recruits&rsquo; and employees&rsquo; competencies to determine how well their skills and knowledge match their job requirements</li><li>Create development plans to close the skill gaps</li><li>Monitor, measure, and repeat to achieve your individual, team goals</li><li>Succession Planning: Plan for succession and groom the next generation of technical resources for all critical roles</li></ul><br>
Other activities:<br>
1. Technical Assessments<br>
2. Training need identification, Impart training and monitor<br>
3. Cross skilling of resources</div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Bengaluru</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
27-Nov-2025</p></div></div></div></div></div><div></div>

Sr. Lead - Applications Admin (AA2)

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
Role Overview:<br>
The professional will be responsible for analyzing, designing, and testing automated machinery and processes in order to complete exact tasks.<br>
<br>
Job Responsibilities:<br>
1. Working with the developers to ensure high quality build automation and deployment input to class leading data platform solutions.<br>
2. Ensuring that platforms and data solutions can be deployed and operated in a highly repeatable and predictable manner through interaction and collaboration with relevant vendor and customer stakeholders.<br>
3. Defining relevant solution deployment architectures and data environment platform design.<br>
4. Deploying and managing multiple environments to support rapid, agile development approaches including demonstration environments.<br>
5. Production of DevOps specifications.<br>
6. Documentation of solutions (for example, data models, deployment architectures configurations, and set-up).<br>
7. Working within a project management/agile delivery methodology in a leading role as part of a wider team.<br>
8. Collaborate and liaise with other customer stakeholders/end users in the software development lifecycle &ndash; PMs, BAs, testing etc.<br>
9. Provide effective knowledge transfer and upskilling to relevant customer personnel to ensure an appropriate level of future self-sufficiency.</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Bengaluru</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
24-Nov-2025</p></div></div></div></div></div><div></div>

Senior Lead - Automation & Platforms

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate (Engineering / Science)<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 1 - Aware<br>
Tertiary -&gt; Behavioral | Aptitude | Information Processing | 1 - Aware<br>
<br>
1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift<br>
2. Ability to comprehend end users from international locations over the phone<br>
3. Recording, classifying and prioritizing tickets<br>
4. Providing initial support and troubleshooting based on Knowledge Base articles<br>
5. Contributing to Knowledge Base with new articles<br>
6. Taking a remote of an end users&rsquo; machine if required while troubleshooting<br>
7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support<br>
8. Monitoring the status and documenting the progress towards resolution of all open tickets<br>
9. Keeping affected users informed about the progress.<br>
10. Escalating the process if necessary<br>
11. Resolution confirmation and closure of tickets within the SLA<br>
12. Attend trainings and complete certifications for set competencies<br>
<br>
Technical Skills
<br>
<br>
Ability to differentiate between different type of IT assets<br>
<br>
Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11<br>
<br>
Understanding of desktop applications and how do they work, installation and uninstallation<br>
<br>
Ability to support users in business applications based on SOP&rsquo;s<br>
<br>
Troubleshooting Desktop/Application remotely<br>
<br>
Ability to carry out Disk management, Disk Encryption, Wireless configuration<br>
<br>
Ability to check utilization and availability, ability to perform start up and shut down services by following SOP<br>
<br>
Ability to Install and configure email client, troubleshoot connectivity issues<br>
<br>
Ability to troubleshoot calls for printers and copiers locally and remotely<br>
<br>
Basic Networking (Protocols/OSI Layers/IP address)<br>
<br>
Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain &ndash; (For MSP and Enterprise)</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Mumbai</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
24-Nov-2025</p></div></div></div></div></div><div></div>

Senior Engineer - Service Desk (SD1)

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Diploma<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | IT Certifications | HDI Certification | ITIL Foundation<br>
<br>
Details:<br>
1. Handle incoming calls, emails and chat from the user may require working on rotational shift<br>
2. Ability to comprehend end users from International locations over the phone<br>
3. Recording, classifying and prioritizing tickets<br>
4. Providing initial support and troubleshooting based on Knowledge Base articles<br>
5. Taking a remote of an end users&rsquo; machine if required while troubleshooting<br>
6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support<br>
7. Monitoring the status and documenting the progress towards resolution of all open tickets<br>
8. Keeping affected users informed about the progress.<br>
9. Resolution confirmation and closure of tickets within the SLA<br>
<br>
Technical Skills:<br>
1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11<br>
2. Understanding of desktop applications, installation and uninstallation<br>
3. Ability to support users in business applications based on SOP&rsquo;s<br>
5. Troubleshooting Desktop/Application remotely<br>
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration<br>
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP<br>
8. Ability to Install and configure email client, troubleshoot connectivity issue<br>
<br>
Backup and Recovery:<br>
1. Technical understanding of native backup management tools and different types of backups.<br>
2. Ability to provide SOP based support for configuring and troubleshooting backup related issues<br>
3. Basic Networking<br>
<br>
Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Gurugram</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
24-Nov-2025</p></div></div></div></div></div><div></div>

Senior Engineer - Service Desk

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Diploma<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | IT Certifications | HDI Certification | ITIL Foundation<br>
<br>
Details:<br>
1. Handle incoming calls, emails and chat from the user may require working on rotational shift<br>
2. Ability to comprehend end users from International locations over the phone<br>
3. Recording, classifying and prioritizing tickets<br>
4. Providing initial support and troubleshooting based on Knowledge Base articles<br>
5. Taking a remote of an end users&rsquo; machine if required while troubleshooting<br>
6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support<br>
7. Monitoring the status and documenting the progress towards resolution of all open tickets<br>
8. Keeping affected users informed about the progress.<br>
9. Resolution confirmation and closure of tickets within the SLA<br>
<br>
Technical Skills:<br>
1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11<br>
2. Understanding of desktop applications, installation and uninstallation<br>
3. Ability to support users in business applications based on SOP&rsquo;s<br>
5. Troubleshooting Desktop/Application remotely<br>
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration<br>
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP<br>
8. Ability to Install and configure email client, troubleshoot connectivity issue<br>
<br>
Backup and Recovery:<br>
1. Technical understanding of native backup management tools and different types of backups.<br>
2. Ability to provide SOP based support for configuring and troubleshooting backup related issues<br>
3. Basic Networking<br>
<br>
Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Mumbai</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
24-Nov-2025</p></div></div></div></div></div><div></div>

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 1 - Aware<br>
Primary -&gt; Technology | Windows Operating System | Installation, configuration and management | 1 - Aware<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 1 - Aware<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services Support Engineers&rsquo; primary responsibility is to provide support to an organization&rsquo;s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.<br>
3) This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries<br>
4) To support daily technical support activities for computers &amp; all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals.<br>
5) To perform the system changes adhered to organizational policies.<br>
6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments<br>
7) Technical Skills<br>
a. Windows Operating System:<br>
b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11<br>
c. Understanding of desktop applications and how do they work, installation &amp; uninstallation.<br>
d. Understanding of domain setup &amp; ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently<br>
<br>
8) In addition to above, support and perform below activities.<br>
a. Exchange and Mobility Clients<br>
b. Printer management<br>
c. Backup and Recovery<br>
d. Audio, Video support<br>
e. End Point Security/Patch Management<br>
f. Hardware and Networking</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Gurugram</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
25-Nov-2025</p></div></div></div></div></div><div></div>

Senior Engineer - Field Services

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Mobile Device Management (MDM) Tools | Intune and SCCM Migrate | 3 - Experienced<br>
<br>
<b>Certification :</b><br>
Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services<br>
<br>
Details:<br>
The Professional will be responsible to perform analysis and implement VDI service to Operate, support and troubleshooting escalated issues by users, VDI Operations and Service Desk. He/She will be responsible to perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations.<br>
<br>
1. Should be able to troubleshoot and resolve VDI issues by providing tier 2/3 incident ticket support and provide assistance in maintaining VDI golden images and installing client applications.<br>
2. Develop plans for deploying and administering virtual machines, images, and virtual apps<br>
3. Assist with researching, evaluating, and recommending VDI related hardware, software and services.<br>
4. Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA , ITIL knowledge.<br>
5. Serve as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise.<br>
6. Participate in enterprise testing for integration of proposed new technologies to be included in the enterprise design and develop test-related documentation.<br>
7. Collaborate with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc.<br>
8. Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.<br>
9. Achieves and adheres to established Service Level Agreements and Key Performance Indicators.<br>
10. Should be able to validate and fix complex customer issues and business impact which may require collaboration with more senior level team members or other vendors.<br>
11. Contributes to the Operational knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention.</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Bengaluru</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
25-Nov-2025</p></div></div></div></div></div><div></div>

Senior Analyst - Endpoint Management

Join Microland and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Microland

ABOUT_COMPANY

Sr. Lead - Applications Admin (AA2)

Senior Lead - Automation & Platforms

Senior Engineer - Service Desk (SD1)

Senior Engineer - Service Desk

Senior Engineer - Service Desk

Senior Engineer - Field Services

Senior Analyst - Endpoint Management