Urwah Admin

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Managed Security Services | Firewall and Unified Threat Management | 5 - Expert<br>
Primary -&gt; Technology | Network Administration | Configuration of Network Components | 5 - Expert<br>
Secondary -&gt; Technology | Networking Technologies | SDWAN | 5 - Expert<br>
Secondary -&gt; Technology | Access Devices | Wireless Access Points (WAPs) | 5 - Expert<br>
Tertiary -&gt; Behavioral | Aptitude | Thinking / Cognitive Skills | 5 - Expert<br>
<br>
Will be responsible for completing a thorough risk assessment, identifying vulnerabilities within a network, and creating firewalls, or configuring systems to enhance existing security features. Must be y.proficient to respond to, and document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way.<br>
1. Direct experience in planning, implementing an enterprise perimeter security infrastructure.<br>
2. Maintaining the regulatory systems about ISMS policy (Information System Management Systems).<br>
3. Deploy, test and maintain security systems such as VPNs, firewalls and email security in line with the IT security policy.<br>
4. Ensure that hardware and software are well maintained and able to deal with security requirements.<br>
5. Experience with performing root cause analysis, risk identification, and risk mitigation.<br>
6. Experience providing Cyber Security continuous monitoring configuration and support.<br>
7. Generate performance and failure reports from a range of monitoring activities<br>
8. Experience with configuration and administration of Network Management Systems (NMS) to provide real-time alerting, notification and reporting of network and performance and security compliance<br>
9. Strong analytical-reasoning and problem-solving skills<br>
10. An ability to learn new technologies quickly<br>
11. Good time management skills<br>
12. An ability to follow processes<br>
13. Strong documentation skills<br>
14. Good communication skills &ndash; both written and verbal</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Bengaluru</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
05-Nov-2025</p></div></div></div></div></div><div></div>

Senior Technical Specialist - Network & Security

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Any Graduate (Engineering / Science)<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Database|Knowledge of High Availability (HA) and Disaster Recovery (DR) options | 3 - Experienced<br>
Primary -&gt; Technology | Database|Full life cycle support of clients database | 3 - Experienced<br>
Secondary -&gt; Technology | Database Administration, General|Database Support | 3 - Experienced<br>
Secondary -&gt; Technology | Database Administration, General|Implementing Database Builds/Deployments | 3 - Experienced<br>
<br>
<b>Certification :</b><br>
Technology | Cloud Associate Certification, MSSQL Certification<br>
<br>
Delivery Skills :<br>
1. Technology Management: Responsible for overall Database technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings<br>
2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching<br>
3. Triage: Generally the L3 is the final level of escalation for all Database related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs<br>
4. Process Compliance:<br>
<ul><li>Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them</li><li>Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues</li><li>Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.</li><li>Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),</li><li>Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),</li><li>Ensure tickets are closed post user/customer communication,</li><li>Maintain inventory of Network equipments and links,</li><li>Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.</li></ul></div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Bengaluru</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
04-Nov-2025</p></div></div></div></div></div><div></div>

SME - System Database (DA1)

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | ITIL - Incident Management | 4 - Advanced
<br>
Primary -&gt; Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
<br>
Secondary -&gt; Behavioral | Aptitude | Data Related Skills | 2 - Knowledgeable<br>
Tertiary -&gt; Behavioral | Microland Skills | Customer Centricity | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 3 - Experienced<br>
<br>
<b>Certification :</b><br>
Technology | IT Service Management Certifications | ITIL Intermediate Certificate<br>
<br>
This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.<br>
<br>
<ul><li>Aiding Service Management team on major issues</li><li>Driving the efficiency and effectiveness of the incident management process.</li><li>Monitoring the effectiveness of incident management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Problem Manager</li></ul><br>
<ul><li>Providing a point of escalation for user issues</li><li>Demonstrating and increasing the value proposition of the incident management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul><br>
Technical Skills<br>
<ul><li>Experience in IT enabled services &ndash;IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)</li><li>Good knowledge of ITIL service management processes</li><li>ITIL Certified (Mandatory)</li><li>Experience of managing a team of 4 to 10 people</li><li>Should have independently driven major incidents (P1 and P2)</li><li>Worked in Incident, Problem and Change Management teams</li><li>Good Verbal and written communication</li></ul></div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Bengaluru</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
05-Nov-2025</p></div></div></div></div></div><div></div>

Lead - Incident Management (SM2)

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Secondary -&gt; Behavioral | Aptitude | Data Related Skills | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 5 - Expert<br>
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 5 - Expert<br>
<br>
<b>Certification :</b><br>
Technology | IT Service Management Certifications | ITIL Intermediate Certificate<br>
<br>
1. Define monitoring and measurement parameters for the process in-line with defined deliverable and signed-off SLA<br>
2. Train team members on changed processes/procedures<br>
3. Give feedback basis performance against benchmark Incident Management (IM)<br>
4. Identify process deficiency to drive efficiency<br>
5. Achieve improved availability through improved service restoration methods<br>
6. Identify training needs, Analyze cause and effect at process level,<br>
7. Change Management (CM) Present and review change plans to identify anomalies, Analyze change records/process and establish trends and problems, Implement change process through training/coaching<br>
8. Configuration Management - Audit CMDB for correctness and completeness of Cis (Configuration Information), Analyze process for deficiency, run training campaign, Audit and review process to strengthen CMDB process management<br>
9. Release Management (RM), Analyze the Releases from quality, timelines view, Supply inputs to Incident and Problem management teams<br>
10. Availability Management (AM) - Implementation of Availability Management process on basis of: Business Plans, Customer SLA s, Risk identification mechanism<br>
11. Compliance management - Deliver trainings on defined Processes, metrics and audits, Process performance monitoring to identify actual and potential failure modes, take necessary actions to improve performance<br>
12. Financial Management (FM) - Allocate costs as per catalogue for services obtained, Monitor correctness of process<br>
13. Capacity Management (CM), Delegate responsibility for performance and capacity monitoring and alerting tasks, Report provision and advice to other areas of IT and the business.<br>
14. ITSCM - Decide on Initiating BCM, Define policies, process authority SLA management, Create and update service catalogue, Update and run service improvement program ITSM, Define and manage IT Security policy<br>
15. Vendor Management (VM), Define VM in RFP, selection, compliance criteria on various requirements</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Bengaluru</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
05-Nov-2025</p></div></div></div></div></div><div></div>

Lead - Incident Management

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 1 - Aware<br>
Primary -&gt; Technology | Windows Operating System | Installation, configuration and management | 1 - Aware<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 1 - Aware<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services Support Engineers&rsquo; primary responsibility is to provide support to an organization&rsquo;s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.<br>
3) This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries<br>
4) To support daily technical support activities for computers &amp; all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals.<br>
5) To perform the system changes adhered to organizational policies.<br>
6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments<br>
7) Technical Skills<br>
a. Windows Operating System:<br>
b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11<br>
c. Understanding of desktop applications and how do they work, installation &amp; uninstallation.<br>
d. Understanding of domain setup &amp; ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently<br>
<br>
8) In addition to above, support and perform below activities.<br>
a. Exchange and Mobility Clients<br>
b. Printer management<br>
c. Backup and Recovery<br>
d. Audio, Video support<br>
e. End Point Security/Patch Management<br>
f. Hardware and Networking</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
04-Nov-2025</p></div></div></div></div></div><div></div>

Engineer - Field Services

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 1 - Aware<br>
Primary -&gt; Technology | Windows Operating System | Installation, configuration and management | 1 - Aware<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 1 - Aware<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services Support Engineers&rsquo; primary responsibility is to provide support to an organization&rsquo;s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.<br>
3) This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries<br>
4) To support daily technical support activities for computers &amp; all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals.<br>
5) To perform the system changes adhered to organizational policies.<br>
6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments<br>
7) Technical Skills<br>
a. Windows Operating System:<br>
b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11<br>
c. Understanding of desktop applications and how do they work, installation &amp; uninstallation.<br>
d. Understanding of domain setup &amp; ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently<br>
<br>
8) In addition to above, support and perform below activities.<br>
a. Exchange and Mobility Clients<br>
b. Printer management<br>
c. Backup and Recovery<br>
d. Audio, Video support<br>
e. End Point Security/Patch Management<br>
f. Hardware and Networking</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Other</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
04-Nov-2025</p></div></div></div></div></div><div></div>

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 1 - Aware<br>
Primary -&gt; Technology | Windows Operating System | Installation, configuration and management | 1 - Aware<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 1 - Aware<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services Support Engineers&rsquo; primary responsibility is to provide support to an organization&rsquo;s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.<br>
3) This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries<br>
4) To support daily technical support activities for computers &amp; all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals.<br>
5) To perform the system changes adhered to organizational policies.<br>
6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments<br>
7) Technical Skills<br>
a. Windows Operating System:<br>
b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11<br>
c. Understanding of desktop applications and how do they work, installation &amp; uninstallation.<br>
d. Understanding of domain setup &amp; ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently<br>
<br>
8) In addition to above, support and perform below activities.<br>
a. Exchange and Mobility Clients<br>
b. Printer management<br>
c. Backup and Recovery<br>
d. Audio, Video support<br>
e. End Point Security/Patch Management<br>
f. Hardware and Networking</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Jeddah</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
04-Nov-2025</p></div></div></div></div></div><div></div>

Join Microland and explore 13   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Microland

ABOUT_COMPANY

Senior Technical Specialist - Network & Security

SME - System Database (DA1)

Lead - Incident Management (SM2)

Lead - Incident Management

Engineer - Field Services

Engineer - Field Services

Engineer - Field Services