Urwah Admin

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 5 - Expert<br>
<br>
<b>Certification :</b><br>
Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM)<br>
<br>
Skills required:<br>
<br>
Strategy and Planning:<br>
<ul><li>Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.</li><li>Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.</li><li>Liaise with project stakeholders on an ongoing basis.</li><li>Plan, schedule, and track project milestones and deliverables using appropriate tools.</li><li>Track project success criteria and disseminate them to involved parties throughout project life cycle.</li><li>Conduct project post-mortems to identify successful and unsuccessful project elements.</li><li>Develop best practices and tools for project execution and management.</li></ul><br>
Operational Management:<br>
<ul><li>Direct and manage project development from beginning to end.</li><li>Develop full-scale project plans and associated communications documents.</li><li>Identify and resolve issues and conflicts within the project team.</li><li>Identify and manage project dependencies and critical path.</li><li>Develop and deliver progress reports, proposals, requirements documentation, and presentations.</li><li>Proactively manage changes in project scope, identify potential crises, and devise contingency plans.</li><li>Build, develop, and grow any business relationships vital to the success of the project.</li></ul><br>
Knowledge and Experience:<br>
<ul><li>Overall experience of 9-11 years with experience in a project management capacity, including all aspects of process development and execution.</li><li>Strong familiarity with project management tools like MS Project and MS Vision</li><li>Solid working knowledge of IT Infrastructure, Data Center, Networks, Server and Storage technologies</li></ul><br>
Personal Attributes:<br>
<ul><li>Experience working both independently and in a team-oriented, collaborative environment. b) Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.</li><li>Reacts to project adjustments and alterations promptly and efficiently.</li></ul></div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Bengaluru</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
15-Dec-2025</p></div></div></div></div></div><div></div>

Senior Manager - Projects

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Diploma<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 1 - Aware<br>
<br>
<b>Certification :</b><br>
Technology | IT Certifications | HDI Certification | ITIL Foundation<br>
<br>
Details:<br>
1. Handle incoming calls, emails and chat from the user may require working on rotational shift<br>
2. Ability to comprehend end users from International locations over the phone<br>
3. Recording, classifying and prioritizing tickets<br>
4. Providing initial support and troubleshooting based on Knowledge Base articles<br>
5. Taking a remote of an end users&rsquo; machine if required while troubleshooting<br>
6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support<br>
7. Monitoring the status and documenting the progress towards resolution of all open tickets<br>
8. Keeping affected users informed about the progress.<br>
9. Resolution confirmation and closure of tickets within the SLA<br>
<br>
Technical Skills:<br>
1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11<br>
2. Understanding of desktop applications, installation and uninstallation<br>
3. Ability to support users in business applications based on SOP&rsquo;s<br>
5. Troubleshooting Desktop/Application remotely<br>
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration<br>
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP<br>
8. Ability to Install and configure email client, troubleshoot connectivity issue<br>
<br>
Backup and Recovery:<br>
1. Technical understanding of native backup management tools and different types of backups.<br>
2. Ability to provide SOP based support for configuring and troubleshooting backup related issues<br>
3. Basic Networking<br>
<br>
Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Gurugram</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
24-Nov-2025</p></div></div></div></div></div><div></div>

Engineer - Service Desk

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 1 - Aware<br>
Primary -&gt; Technology | Windows Operating System | Installation, configuration and management | 1 - Aware<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 1 - Aware<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services Support Engineers&rsquo; primary responsibility is to provide support to an organization&rsquo;s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.<br>
3) This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries<br>
4) To support daily technical support activities for computers &amp; all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals.<br>
5) To perform the system changes adhered to organizational policies.<br>
6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments<br>
7) Technical Skills<br>
a. Windows Operating System:<br>
b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11<br>
c. Understanding of desktop applications and how do they work, installation &amp; uninstallation.<br>
d. Understanding of domain setup &amp; ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently<br>
<br>
8) In addition to above, support and perform below activities.<br>
a. Exchange and Mobility Clients<br>
b. Printer management<br>
c. Backup and Recovery<br>
d. Audio, Video support<br>
e. End Point Security/Patch Management<br>
f. Hardware and Networking</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
India - Mumbai</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
15-Dec-2025</p></div></div></div></div></div><div></div>

Engineer - Field Services

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 3 - Experienced<br>
Primary -&gt; Technology | Windows and MAC Support | OS administration | 3 - Experienced<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 3 - Experienced<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 3 - Experienced<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services support Engineers&rsquo; primary responsibility is to provide support to an organization&rsquo;s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries.<br>
3) To support daily technical support activities for computers &amp; all other end point devices<br>
4) Update the support ticket with the progress<br>
5) To set up and test desktop computer peripherals<br>
6) To perform the system changes adhered to organizational policies<br>
7) Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance<br>
8) Maintain technical documentation in association with other functional departments<br>
9) Technical Skills<br>
a. Hardware and Networking: Hardware Knowledge on multiple vendor end point products to troubleshoot &amp; isolating hardware issues<br>
b. Ability to provide physical support for mounting of DC HW, basic connectivity establishment<br>
c. Ability to Install remote tools like Putty to establish connectivity between two devices<br>
d. Ability to replace allowed HW components (such as HDD, memory)<br>
e. Ability to work with various assessment tools to identify the different hardware models available<br>
f. Ability to test the compatibility of Image with the various hardware models available, where needed<br>
g. Windows Operating System<br>
h. Exchange and Mobility Clients<br>
i. Printer management<br>
j. Backup and Recovery<br>
k. Audio, Video support<br>
l. End Point Security<br>
m. Vendor co-ordination<br>
n. Asset management<br>
o. Incident management<br>
p. Patch management<br>
q. MAC OS Support<br>
r. Basic Linux knowledge is an added advantage<br>
s. VIP User Support:</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Other</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
25-Nov-2025</p></div></div></div></div></div><div></div>

Administrator - Field Services

Join Microland and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Microland

ABOUT_COMPANY

Senior Manager - Projects

Engineer - Service Desk

Engineer - Field Services

Administrator - Field Services