Qureos Mentor

MidAmerican Energy Company

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 Job Description
 
 
 
 ﻿Receive and prioritize customer operations designated work orders in a fashion that maximize employee availability and monitor appointment status to ensure customer commitments are being achieved. Through effective application of service dispatch systems and methods, assess type and urgency of service requests and assign to appropriate service technicians. Continually monitor status of service activities and provide coordination and support to service operations and field personnel.
 
 
 There are currently two (2) open positions.
 
 
 One position will be on a rotating schedule.
 
 
 One position will be filled for the following hours of work: Friday/Saturday/Sunday/Monday 12:00 PM &ndash; 10:00 PM (4, 10s).
 
 
 
 Responsibilities
 
 
 
 ﻿Exercise judgment giving precedence to dispatch of requests and/or scheduled service orders utilizing mobile data terminals, resource manager, customer service system and voice radios. (65%) Coordinate non time sensitive work orders to help fill any potential down time in schedule (15%) Coordinate service work and provide support to other gas and electric operating divisions. (10%) Perform additional responsibilities as requested or assigned. (10%)
 
 
 
 Qualifications
 
 
 
 ﻿Associate's degree in business or a related major or the equivalent related work experience. (Typically three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate's degree.) Three years of related experience. Ability to handle and prioritize multiple tasks concurrently. Effective oral and written communication skills. Effective analytical and problem-solving skills. Personal computer skills. Effective ability to prioritize and handle multiple tasks and projects concurrently. Must be willing to work a variable schedule (rotating shift) in a centralized dispatch center. This position is subject to Department of Transportation mandated drug testing, including but not limited to random drug testing. Employees must be able to perform the essential functions of the position, with or without an accommodation. We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
 
 
 
 About Us
 
 
 
 MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.
 
 
 
 About The Team
 
 
 
 MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
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Service Dispatcher

Join MidAmerican Energy Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MidAmerican Energy Company

About Company

Service Dispatcher