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Mid Atlantic Interpreting Group Inc

<div>Description:

The Interpreter Manager is responsible for leading the daily operations and overall performance of the Interpreting Department. This role oversees workflow, productivity, compliance, and service quality while ensuring alignment with MAIG&rsquo;s mission, vision, and organizational standards.
This position plays a critical role in managing interpreter staff and contractors, optimizing service delivery, and maintaining high standards across all interpreting services.
 Key ResponsibilitiesOperations &amp; Team Management<ul><li>
Oversee daily department operations, workflow, and productivity</li><li>
Manage interpreter staff and independent contractors, including scheduling, coverage, and performance oversight</li><li>
Maintain employee communication logs and ensure consistent team communication</li><li>
Lead recruiting, interviewing, and onboarding of interpreters</li><li>
Conduct performance evaluations, observations, and provide ongoing feedback</li><li>
Develop and manage employee recognition and mentoring programs</li></ul>
Compliance &amp; Process Improvement<ul><li>
Ensure adherence to company policies, procedures, and industry standards</li><li>
Develop, document, and maintain Standard Operating Procedures (SOPs)</li><li>
Monitor productivity metrics, utilization, and service quality</li><li>
Support audit readiness and compliance requirements, particularly within government contracts</li></ul>
Customer &amp; Stakeholder Engagement<ul><li>
Collaborate with clients and internal teams to resolve service issues</li><li>
Proactively engage customers and stakeholders to enhance service delivery</li><li>
Represent MAIG at community events, meetings, and professional engagements</li></ul>
Program &amp; Service Development<ul><li>
Oversee interpreter training, onboarding materials, and professional development initiatives</li><li>
Plan and manage workshops, mentoring programs, and sponsorship opportunities</li><li>
Support performance interpreting services, including recruitment, rate negotiation, and event coordination</li><li>
Assist with proposals, bids, and contract-related activities</li></ul>
Requirements:

Qualifications
Required:<ul><li>
Bachelor&rsquo;s degree or equivalent combination of education and experience</li><li>
RID Certification</li><li>
Minimum of 3 years of experience in ASL interpreting or Deaf services</li><li>
Minimum of 3 years of experience managing interpreters or similar workforce</li></ul>
Preferred:<ul><li>
Experience with Video Remote Interpreting (VRI) and on-site services</li><li>
Experience working with government contracts or regulated environments</li><li>
Familiarity with Service Level Agreements (SLAs), reporting, and compliance standards</li></ul><h3 class="jobSectionHeader">
Key Skills &amp; Expertise</h3><ul><li>
Strong knowledge of ASL interpreting standards, ethics, and Deaf culture</li><li>
Experience managing contractor (1099) workforces and complex scheduling</li><li>
Ability to manage multiple priorities, coverage gaps, and high-demand environments</li><li>
Data tracking, reporting, and performance management</li><li>
Strong communication and stakeholder management skills</li><li>
Experience with accessibility technologies (VRI, captioning tools)</li><li>
Budget management or P&amp;L experience (preferred)</li><li>
Experience supporting RFPs and contract renewals (preferred)</li></ul><h3 class="jobSectionHeader">
Core Competencies</h3><ul><li>
Planning &amp; Organization</li><li>
Communication &amp; Collaboration</li><li>
Customer Focus</li><li>
Problem Solving &amp; Decision Making</li><li>
Operational &amp; Strategic Thinking</li></ul><h3 class="jobSectionHeader">
Additional Information</h3><ul><li>
Ability to provide interpreting services as needed</li><li>
Occasional travel or on-site event support may be required</li><li>
Other duties as assigned</li></ul>
Work Environment:
The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Physical Demands:
The physical demands described are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform additional duties as assigned by their supervisor.</div>

Interpreter Manager

<div>Description:

MISSION
Our mission is simple. We believe that all individuals deserve a fulfilling employment experience. At MAIG we strive to ensure all persons have an equal opportunity to thrive in the workplace. Our clients are our purpose. With professionalism, ethics, and respect, we provide necessary support for all forms of workplace engagement on a personal level.
GENERAL PURPOSE OF THE POSITION
Reporting directly to the MAIG Program Manager - ASL Services, the Staff Interpreter/Coordinator is responsible for providing clear and accurate ASL/English interpreting for a variety of clientele, including Federal Government contracts, private business, educational settings, and medical settings. Assignments vary from on-call assignments, training, platform interpreting, Video Remote Interpreting, and one-on-one/small group meetings. Additional responsibilities include attending MAIG staff meetings and promotional events and conferences.
Requirements:

Essential Functions<ul><li>
Performs effective sign language interpreting and translating services for clients in a variety of settings according to accepted American Sign Language/English interpreting procedures.</li><li>
Acts as team lead, interpreter, or interpreter coordinator to help facilitate and schedule services, teaming with other interpreters on assignments, developing standard operating procedures and assignment materials for the MAIG and interpreter team, providing prep and support to those interpreters, creating documentation for backup or replacement interpreters to review and study in order to deliver seamless services to executive clients. Assists the MAIG Scheduling team in filling shifts and recruiting new interpreters to meet contract requirements.</li><li>
Consults with clients, MAIG staff, and providers to identify potential problems that could inhibit th effective provision of interpreting services including instructional materials.</li><li>
Demonstrates full compliance with MAIG&rsquo;s standards and policies and the RID Code of Professional Conduct, including maintaining the highest level of confidentiality at all times.</li><li>
Supports MAIG interpreter screenings and skills assessments as needed.</li><li>
Creates and delivers professional development content and opportunities for the MAIG community to include workshops, seminars, and training, as needed.</li><li>
Maintains accurate records and contact log for signing services.</li><li>
Enhances interpreting skills through continued education training.</li></ul>
Non-Essential/Additional Duties<ul><li>
Performs special assignments, projects, and other duties that align with the mission and vision of the company.</li><li>
Represents the company at industry and company events, and professional conferences, as needed.</li></ul>
REQUIREMENTS
Qualifications<ul><li>
Bachelor&rsquo;s degree and 3+ years professional experience working as a certified sign language interpreter in a variety of professional and business settings.</li><li>
Current RID National Certification or Missouri State license; including compliance with any national, state, or local licensure and/or certification requirements.</li><li>
Must have reliable transportation to travel between different work sites.</li><li>
Top Secret (TS) security clearance required. Must maintain a national security clearance in order to remain qualified for this position at all times.</li><li>
Must be able to be placed on a majority of MAIG customer contracts in the St. Louis metro area.</li><li>
Must possess and maintain national certification. Failure to maintain national certification will result in disqualification for this position.</li></ul>
Knowledge of:<ul><li>
Standard methods of manual communication for the Deaf and hard of hearing, including American Sign</li><li>
Language, Signed English, fingerspelling, and non-manual expression including facial, eye, and body language.</li><li>
The culture and cultural experiences of the American Deaf community.</li><li>
Current developments, trends, and techniques in the field of interpreting for both the Deaf and hard of hearing as utilized by the Deaf community.</li><li>
National Association of the Deaf (NAD)-Registry of Interpreters for the Deaf (RID) Code of Professional</li><li>
Conduct, Rehabilitation Act of 1973 as amended, the Americans with Disabilities Act.</li><li>
Basic recordkeeping to develop materials, procedures, metrics, and presentations.</li><li>
Registry of Interpreters for the Deaf Code of Professional Conduct, and adherence to RID CPC at all times.</li><li>
Capabilities of computer systems, equipment, and software used in providing interpreting services for the Deaf.</li></ul>
Skilled in:<ul><li>
Conveying the sophisticated thought, intent, and spirit of a Deaf/hard of hearing or hearing speaker to a target audience with superior accuracy, tact, cultural competency, and linguistic integrity.</li><li>
Interpreting/transliterating expressively and receptively using manual and oral methods of communication for the Deaf and hard of hearing.</li><li>
Various software applications such as MS Office, Slack, SharePoint, Outlook, Asana, various video phones, FaceTime, Skype, Zoom, Webex, and other video teleconference applications, and MAIG&rsquo;s</li><li>
Request Management System (RMS) Portal.</li></ul>
Ability To:<ul><li>
Utilize sufficient sign vocabulary to ensure proper interpretation for a variety of subject matters in a full range of linguistic registers, with an emphasis on business formal and high-register, high-context vernacular.</li><li>
Establish and maintain cooperative and effective relationships with Deaf and hard of hearing individuals and others, including those from diverse socioeconomic, cultural, ethnic, and disability backgrounds.</li><li>
Ability to perform the unique duties of a designated interpreter for executive level clients including becoming an integrated member of the client&rsquo;s team and assimilating into their work environment.</li><li>
Maintain the confidentiality of information exchanged in an interpreting situation.</li><li>
Communicate effectively by signing, orally, and in writing, and communicates subject matter in a clear and accurate way.</li><li>
Act as advisor to MAIG operations, scheduling, security, and other functional areas in support of the MAIG mission and customer success.</li><li>
Conduct work-related research and engage in ongoing learning and professional development.</li><li>
Provide mentoring and on-the-job orientation and training to colleagues, mentees, and interns.</li><li>
Work effectively in a team environment; receive support from and provide support to colleagues.</li><li>
Work effectively in fast-paced, dynamic environments.</li><li>
Keep detailed and accurate records.</li><li>
Exercise patience, tact, flexibility, and sensitivity.</li><li>
Meet schedules and timelines.</li></ul>
Supervision Exercised
May perform coordination and scheduling supervision of other MAIG freelance or staff interpreters for specific customer projects or in support of internal company needs. Will not act as first-line direct supervisor to any MAIG employee or freelancer.
Physical Demands
This job operates in a variety of environments, most frequently providing in-person services at various customer locations with occasional virtual or remote work possible, depending on customer requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
This role routinely works in a variety of environments.</li><li>
Must be able to sustain repetitive motion of arms, wrists, and hands for intervals of time.</li><li>
Must have close- and long-range clarity of vision with or without corrective lenses.</li><li>
This role routinely stands or sits for extended periods of time.</li><li>
The role routinely interprets in ASL and spoken English for extended periods of time.</li><li>
This position requires frequent verbal and written communication skills.</li><li>
Must be able to lift up to 20 pounds.</li></ul>
Travel Requirements
Local travel will be necessary to provide in-person interpreting services at various customer locations within the St. Louis Metro Region, with occasional travel to the Washington Metro area, and occasional virtual or remote work possible, subject to customer requirements.
Domestic or overseas travel may be necessary, up to 25% of the time, via air, car, or rail to client sites.
SALARY RANGES:
$85K-$90K</div>

Staff Interpreter/Coordinator

Join Mid Atlantic Interpreting Group Inc and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mid Atlantic Interpreting Group Inc

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Interpreter Manager

Staff Interpreter/Coordinator