Qureos Mentor

Mid-Continent Public Library

<div></div><div><div><b>At Mid-Continent Public Library, we:</b></div><div><b>
 </b><b>Imagine. We inspire innovation through curiosity and exploration.</b></div><div><b>
Try new things. We empower what works and learn from the rest.</b></div><div><b>
Lead the way. We connect people to information, ideas, and inspiration.</b></div><div><b>
Welcome all. We embrace new perspectives and listen with humility.</b></div><div></div><div><b><br>
Everything we do, we do together.</b></div><div></div><div><b><br>
Schedule: </b><b>Monday 8-5, Tuesday 12-9, Wednesday 8-5, Thursday 8-5, Friday 8-6, one weekend a month</b></div><div></div><div><b><br>
Position Overview</b></div><div></div><div><br>
The Community Resources Coordinator oversees an initiative to identify strategies and best practices for serving at-risk and marginalized groups in their immediate communities. This will be accomplished by utilizing library resources, navigating community resources and partnerships, providing social service referrals, and working with their fellow Community Resource Coordinators. Individuals in this position will enjoy building relationships with people and thrive in an ever-changing environment. They are passionate about providing exceptional service to all customers, which gives them a sense of community contribution.</div><div></div><p><b><br>
</b></p><div><div><b>Page Break</b></div></div><div></div><div><b><br>
Essential Functions</b></div><div></div><div><br>
<ul><li>
Builds relationships with community organizations<ul><li>
Becomes familiar with local and city agencies&rsquo; missions and services to connect customers with appropriate community resources</li><li>
Attends local community meetings to provide awareness of the library&rsquo;s efforts to address customer needs, and to make community contacts</li></ul></li></ul></div><div></div><div><br>
<ul><li>
Creates and provides training to branch and system staff<ul><li>
Develops or utilizes existing resource guides to local, state, and federal agencies that assist at-risk and marginalized groups o Supports staff in navigating community resources and best practices for serving at-risk or marginalized groups o Reviews branch demographics and documentation to guide branch activities o Demonstrates compassion to at-risk and marginalized groups</li><li>
Conducts an on-going review of efforts and reports findings to management</li><li>
Consults with Safety and Security Manager as needed</li></ul></li></ul></div><div></div><div><br>
<ul><li>
Provides one on one service to customers around social needs<ul><li>
Meets with customers to assess needs and refers to resources and services that provide support</li><li>
Maintains records of assisted customers and solicits customer feedback</li><li>
Conduct programming for customers to connect them to community resources or services</li><li>
Helps customers locate avenues to build skills and knowledge for success through information, digital literacy, and referrals to library services</li></ul></li></ul></div><div></div><div><br>
<ul><li>
Works traditional desk shifts with staff to build relationships with customers and colleagues</li></ul></div><div><ul><li>
Able to learn and embrace new technology</li><li>
Acts as a guide for customers in use of the library and its resources</li><li>
Demonstrates use of technology and digital services to customers</li><li>
Recommends materials to customers based on interests, needs, and availability</li><li>
Assists customers with library card accounts, including the receiving and recording of payment</li><li>
Processes library materials for customer access</li><li>
Ensures that library and its grounds are clean and orderly and performs basic custodial duties, as needed</li><li>
Uses creative techniques in displays to reach browsers who do not approach staff</li><li>
Opens and closes branch library</li><li>
Attends meetings and trainings off-site where transportation to another location in the service area will be expected</li></ul></div><div></div><div><b><br>
Education and Experience</b></div><div></div><div><br>
<ul><li>
High School Diploma/HiSet/GED Completion Required</li><li>
2 years&rsquo; experience in social work, mental health, non-profit agency work preferred</li><li>
Associates or bachelor&rsquo;s degree preferred</li><li>
Bilingual in English and Spanish preferred</li></ul></div><div></div><div><b><br>
Knowledge, Skills, and Abilities</b></div><div></div><div><b><br>
All successful team members at MCPL should demonstrate:</b></div><p></p><div><br>
<ul><li>
Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.</li><li>
Ability to work effectively in a team environment.</li><li>
Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.</li><li>
Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.</li><li>
Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.</li><li>
Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.</li></ul></div><ul><li>
Strong ability to follow instructions and work as part of a team.</li><li>
Reliable, punctual, and flexible with scheduling.</li><li>
Good communication skills and the ability to stay calm under pressure.</li><li>
Ability to work in a fast-paced environment and adapt to changing needs.</li></ul><div></div><div><b><br>
Additionally, this position requires:</b></div><div></div><div><br>
<ul><li>
Technology including specific applications, hardware, and coding languages<ul><li>
Intermediate knowledge of Teams, Microsoft Office 365 applications, including Word, Outlook, Excel, and MS Teams</li><li>
Demonstrates proven digital literacy to use email, Outlook, email, other technological systems, order supplies on a computer</li></ul></li></ul></div><div></div><div><b><br>
Age Requirement:</b></div><div></div><div><br>
Must be at least 18 years of age</div><div></div><p><b><br>
</b></p><div><div><b>Page Break</b></div></div><div></div><div><b><br>
MVR Requirement</b></div><div></div><div><br>
<ul><li>
Possession of a valid driver&rsquo;s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)</li></ul></div><div></div><div><b><br>
Work Environment</b></div><div></div><div><br>
<ul><li>
(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.</li><li>
Use of special equipment, safety equipment and personal protective equipment (PPE), high noise level, shared office space</li></ul></div><div></div><div><b><br>
Essential physical abilities to be accomplished with or without reasonable accommodation are:</b></div><div></div><div><br>
Daily (greater than 50% of the time)</div><div><div><div><ul><li>
Standing (up to 1 hour at a time)</li></ul></div></div><div><div><br>
<ul><li>
Walking (even ground)</li></ul></div></div><div><div><br>
<ul><li>
Lifting 1-10 pounds</li></ul></div></div><div><div><br>
<ul><li>
Lifting 11-25 pounds</li></ul></div></div><div><div><br>
<ul><li>
Pushing/Pulling 1-10 pounds</li></ul></div></div><div><div><br>
<ul><li>
Pushing/Pulling 11-25 pounds</li></ul></div></div><div><div><br>
<ul><li>
Bending/Stooping</li></ul></div></div><div><div><br>
<ul><li>
Kneeling</li></ul></div></div><div><div><br>
<ul><li>
Reaching above shoulder</li></ul></div></div><div><div><br>
<ul><li>
Receiving Communication and Instructions (vision, reading, hearing)</li></ul></div></div><div><div><br>
<ul><li>
Conveying Communication and Instructions (Speaking, writing)</li></ul></div></div><div><div><br>
<ul><li>
Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li></ul></div></div><div><div><br>
<ul><li>
Sitting</li></ul></div></div><div><div><br>
<ul><li>
Receiving Communication and Instructions (vision, reading, hearing)</li></ul></div></div><div><div><br>
<ul><li>
Conveying Communication and Instructions (Speaking, writing)</li></ul></div></div><div><div><br>
<ul><li>
Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li></ul></div></div><br>
</div><div>
Frequently (up to 50% of the time)</div><div><div><div><ul><li>
Standing (more than 1 hour at a time)</li></ul></div></div><div><div><br>
<ul><li>
Walking (variable surfaces)</li></ul></div></div><div><div><br>
<ul><li>
Lifting 26-40 pounds</li></ul></div></div><div><div><br>
<ul><li>
Lifting 40+ pounds</li></ul></div></div><div><div><br>
<ul><li>
Sitting</li></ul></div></div><div><div><br>
<ul><li>
Pushing/Pulling 26-40 pounds</li></ul></div></div><div><div><br>
<ul><li>
Pushing/Pulling 40+ pounds</li></ul></div></div><div><div><br>
<ul><li>
Standing (up to 1 hour at a time)</li></ul></div></div><div><div><br>
<ul><li>
Standing (more than 1 hour at a time)</li></ul></div></div><div><div><br>
<ul><li>
Walking (even ground)</li></ul></div></div><div><div><br>
<ul><li>
Walking (variable surfaces)</li></ul></div></div><div><div><br>
<ul><li>
Lifting 1-10 pounds</li></ul></div></div><div><div><br>
<ul><li>
Lifting 11-25 pounds</li></ul></div></div><div><div><br>
<ul><li>
Pushing/Pulling 1-10 pounds</li></ul></div></div><div><div><br>
<ul><li>
Pushing/Pulling 11-25 pounds</li></ul></div></div><div><div><br>
<ul><li>
Pushing/Pulling 26-40 pounds</li></ul></div></div><div><div><br>
<ul><li>
Pushing/Pulling 40+ pounds</li></ul></div></div><div><div><br>
<ul><li>
Bending/Stooping</li></ul></div></div><div><div><br>
<ul><li>
Kneeling</li></ul></div></div><div><div><br>
<ul><li>
Reaching above shoulder</li></ul></div></div><br>
</div><div>
Occasionally (approximately 1-2 times per month)</div><div><div><div><ul><li>
Climbing stepstools</li></ul></div></div><div><div><br>
<ul><li>
Climbing ladders</li></ul></div></div><div><div><br>
<ul><li>
Lifting 26-40 pounds</li></ul></div></div><br>
</div><div>
Rarely (1-5 times per year)</div><div><div><div><ul><li>
Lifting 40+ pounds</li></ul></div></div><div><div><br>
<ul><li>
Climbing stepstools</li></ul></div></div><div><div><br>
<ul><li>
Climbing ladders</li></ul></div></div></div><div></div><div><b><br>
NOTE: </b>This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.</div><div></div><div><br>
This is a Bargaining Unit Position with CWA 6360</div><div></div><div><i><br>
All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.</i></div><div></div><div><i><br>
Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.</i></div></div>

Community Resources Coordinator

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>See full scheduling details at the bottom of this posting.</p><p></p><p><b><br>
At Mid-Continent Public Library, we:</b></p><p><b>
Imagine. We inspire innovation through curiosity and exploration.</b></p><p><b>
Try new things. We empower what works and learn from the rest.</b></p><p><b>
Lead the way. We connect people to information, ideas, and inspiration.</b><b>Welcome all.</b></p><p><b>
We embrace new perspectives and listen with humility.</b></p><p></p><p><b><br>
Everything we do, we do together.</b></p><p></p><p><b><br>
Position Overview</b></p><p></p><p><br>
The Customer Service Associate II is often the first point of contact for customers and is responsible for providing exceptional customer service in-person at the desk and over the phone. They also provide support for a variety of day-to-day library needs, such as book club support, supplies, merchandising, etc.</p><p></p><p><b><br>
Essential Functions</b></p><br>
<p></p><ul><li>
Provides Customer Service in person and over the phone</li></ul><ul><li>
Acts as a guide for customers in use of the library and its resources</li><li>
Demonstrates use of technology and digital services to customers</li><li>
Recommends materials to customers based on interests, needs and availability</li><li>
Assists customers with library card accounts, including the receiving and recording of payment</li><li>
Uses creative techniques in displays to reach browsers who do not approach staff</li><li>
Delivers materials outdoors to customers who request curbside delivery</li></ul><ul><li>
Contributes to the maintenance of the library collection<ul><li>
Processes library materials for customer access</li><li>
Shelves library materials correctly and efficiently</li><li>
Straightens and shifts library materials to ensure adequate space and a neat appearance</li></ul></li><li>
Building Upkeep<ul><li>
Ensures the library and its grounds are clean and orderly</li><li>
Basic custodial duties as needed, including shoveling snow</li></ul></li><li>
Manages behind the scenes processes as assigned<ul><li>
Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes</li><li>
Acts as a liaison to Library&rsquo;s Headquarter departments</li></ul></li></ul><p></p><p><b><br>
Non-Essential Functions</b></p><br>
<p></p><ul><li>
This position could be designed as shift lead</li><li>
May serve as a facilitator and point of contact for book groups</li></ul><p></p><p><b><br>
Education and Experience</b></p><br>
<p></p><ul><li>
High School Diploma/HiSet/GED Completion Required</li><li>
Customer Service experience Preferred</li></ul><p></p><p><b><br>
Required Knowledge, Skills, and Abilities</b></p><p></p><p><b><br>
All successful team members at MCPL should demonstrate:</b></p><br>
<p></p><ul><li>
Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.</li><li>
Ability to work effectively in a team environment.</li><li>
Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.</li><li>
Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.</li><li>
Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.</li><li>
Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.</li></ul><ul><li>
Strong ability to follow instructions and work as part of a team.</li><li>
Reliable, punctual, and flexible with scheduling.</li><li>
Good communication skills and the ability to stay calm under pressure.</li><li>
Ability to work in a fast-paced environment and adapt to changing needs.</li></ul><p></p><p><b><br>
Age Requirement</b></p><br>
<p></p><ul><li>
Must be at least 18 years of age</li></ul><p><b><br>
MVR Requirement</b></p><br>
<p></p><ul><li>
None</li></ul><p></p><p><b><br>
Work Environment</b></p><br>
<p></p><ul><li>
(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public</li></ul><p></p><p><b><br>
Essential physical abilities to be accomplished with or without reasonable accommodation are</b></p><p></p><p><br>
Daily (greater than 50% of the time)</p><div><div><ul><li>
Standing (up to 1 hour at a time)</li></ul></div><div><br>
<ul><li>
Walking (even ground)</li></ul></div><div><br>
<ul><li>
Lifting 1-10 pounds</li></ul></div><div><br>
<ul><li>
Lifting 11-25 pounds</li></ul></div><div><br>
<ul><li>
Pushing/Pulling 1-10 pounds</li></ul></div><div><br>
<ul><li>
Pushing/Pulling 11-25 pounds</li></ul></div><div><br>
<ul><li>
Bending/Stooping</li></ul></div><div><br>
<ul><li>
Kneeling</li></ul></div><div><br>
<ul><li>
Reaching above shoulder</li></ul></div><div><br>
<ul><li>
Receiving Communication and Instructions (vision, reading, hearing)</li></ul></div><div><br>
<ul><li>
Conveying Communication and Instructions (Speaking, writing)</li></ul></div><div><br>
<ul><li>
Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li></ul></div><div><br>
<ul><li>
Sitting</li></ul></div><div><br>
<ul><li>
Receiving Communication and Instructions (vision, reading, hearing)</li></ul></div><div><br>
<ul><li>
Conveying Communication and Instructions (Speaking, writing)</li></ul></div><div><br>
<ul><li>
Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li></ul></div><br>
</div><p>
Frequently (up to 50% of the time)</p><div><div><ul><li>
Standing (more than 1 hour at a time)</li></ul></div><div><br>
<ul><li>
Walking (variable surfaces)</li></ul></div><div><br>
<ul><li>
Lifting 26-40 pounds</li></ul></div><div><br>
<ul><li>
Lifting 40+ pounds</li></ul></div><div><br>
<ul><li>
Sitting</li></ul></div><div><br>
<ul><li>
Pushing/Pulling 26-40 pounds</li></ul></div><div><br>
<ul><li>
Pushing/Pulling 40+ pounds</li></ul></div><div><br>
<ul><li>
Standing (up to 1 hour at a time)</li></ul></div><div><br>
<ul><li>
Standing (more than 1 hour at a time)</li></ul></div><div><br>
<ul><li>
Walking (even ground)</li></ul></div><div><br>
<ul><li>
Walking (variable surfaces)</li></ul></div><div><br>
<ul><li>
Lifting 1-10 pounds</li></ul></div><div><br>
<ul><li>
Lifting 11-25 pounds</li></ul></div><div><br>
<ul><li>
Pushing/Pulling 1-10 pounds</li></ul></div><div><br>
<ul><li>
Pushing/Pulling 11-25 pounds</li></ul></div><div><br>
<ul><li>
Pushing/Pulling 26-40 pounds</li></ul></div><div><br>
<ul><li>
Pushing/Pulling 40+ pounds</li></ul></div><div><br>
<ul><li>
Bending/Stooping</li></ul></div><div><br>
<ul><li>
Kneeling</li></ul></div><div><br>
<ul><li>
Reaching above shoulder</li></ul></div><br>
</div><p>
Occasionally (approximately 1-2 times per month)</p><div><div><ul><li>
Climbing stepstools</li></ul></div><div><br>
<ul><li>
Climbing ladders</li></ul></div><div><br>
<ul><li>
Lifting 26-40 pounds</li></ul></div><br>
</div><p>
Rarely (1-5 times per year)</p><div><div><ul><li>
Lifting 40+ pounds</li></ul></div><div><br>
<ul><li>
Climbing stepstools</li></ul></div><div><br>
<ul><li>
Climbing ladders</li></ul></div></div><p></p><p><b><br>
NOTE: </b>This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.</p><p></p><p><i><br>
All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.</i></p><p></p><p><i><br>
Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.</i></p></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
<p></p>
Variable schedule of morning and afternoon shifts, along with 1 night per week and 1-2 Saturdays per month'<br>
20 hours per week, 1040 hours per year.</div>

Customer Service Associate II - East Independence

<div></div><div><div><div><div><div><div><div><div><div><div><p>See full scheduling details at the bottom of this posting.</p><div></div><div><b><br>
At Mid-Continent Public Library, we:</b></div><div></div><div><b><br>
Imagine. We inspire innovation through curiosity and exploration.</b></div><div><b>
Try new things. We empower what works and learn from the rest.</b></div><div><b>
Lead the way. We connect people to information, ideas, and inspiration.</b></div><div><b>
Welcome all. We embrace new perspectives and listen with humility.</b></div><div></div><div><b><br>
Everything we do, we do together.</b></div><div></div><div><b><br>
Position Overview</b></div><div></div><div><br>
The Branch Manager II is responsible for modeling excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. The Branch Manager II is responsible for clearing barriers to excellent customer service for staff and keeping abreast of current library trends and services. Specifically, a Branch Manager II supervises a large branch or 2-3 small branches.</div><div></div><div><b><br>
Essential Functions</b></div><div></div><div><br>
<ul><li>
Manages branch staff of 15-35 employees</li></ul></div><div><ul><li>
Plans and manages the work of all branch employees</li><li>
Effectively communicates information in a timely manner</li><li>
Creates training for branch staff</li><li>
Collaborates with branch staff to create plans for programming and outreach annually</li><li>
Evaluates individual and team performance</li><li>
Oversees annual branch staffing budget</li></ul></div><div><ul><li>
Leads the hiring process up to 5-10 new hires annually</li></ul></div><div><ul><li>
Works directly with the human resources department on the hiring process.</li><li>
Interviews, selects and documents hiring process</li><li>
Coordinates onboarding for new hires</li></ul></div><div><ul><li>
Manages facility of under 25,000 square feet</li></ul></div><div><ul><li>
First point of contact for vendors, contractors, facilities department and IT.</li><li>
Daily walkthroughs to ensure safety for staff and customers</li><li>
Trains staff on safety plans</li><li>
After hours contact for building issues</li><li>
Responsible for supplies budget of the branch</li></ul></div><div><ul><li>
Curates&rsquo; collection and merchandising</li></ul></div><div><ul><li>
Deselects and trains staff on deselecting library materials</li><li>
Evaluates branch materials collection</li><li>
Plans and update collection layout plan for branch in partnership with Associate Director for Public Service</li><li>
Trains staff in efficient merchandising practices to engage customers</li></ul></div><div></div><div><br>
<ul><li>
Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions.</li></ul></div><div></div><div><b><br>
Education and Experience</b></div><div></div><div><br>
<ul><li>
Master&rsquo;s degree in Library Science from an ALA-accredited program Required</li><li>
3 years of Supervisory Experience Preferred</li><li>
3 years Library Experience Preferred</li></ul></div><div></div><div><b><br>
Knowledge, Skills, and Abilities</b></div><div></div><div><b><br>
All successful leaders at MCPL should demonstrate:</b></div><div></div><div><br>
<ul><li>
Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner.</li><li>
Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library&rsquo;s budget.</li><li>
Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.</li><li>
Reliable, punctual, and flexible with scheduling.</li><li>
Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.</li><li>
Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability.</li><li>
Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions.</li><li>
Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers.</li><li>
An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all.</li></ul></div><div></div><div><b><br>
Additionally, this position requires:</b></div><div></div><div><b><br>
Job Knowledge</b></div><div><ul><li>
Intermediate knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level</li></ul></div><div><b>
Technology</b></div><div><ul><li>
Intermediate knowledge of Teams, Microsoft office 365 applications including Word, Outlook, Excel and Teams is necessary to perform this position at a satisfactory level</li><li>
Demonstrated aptitude to quickly learn other library operations software</li></ul></div><div><b>
Teamwork</b></div><div><ul><li>
Advanced knowledge of the importance of Teamwork and collaboration within departments is required to perform this position at a satisfactory level</li><li>
Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level</li></ul></div><div><b>
Leadership</b></div><div><ul><li>
The ability to modify workflows depending on daily demands, obligations and tasks demonstrates a satisfactory level of performance in this position</li><li>
Ability to plan, schedule and assign appropriate workloads to staff</li></ul></div><div><b>
Customer Service</b></div><div><ul><li>
Demonstrated excellence in customer service</li><li>
Advanced proficiency in customer service skills with both internal and external customers</li><li>
Ability to work professionally with difficult people</li><li>
Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor exhibits a satisfactory performance in this position</li></ul></div><div><b>
Other</b></div><div><ul><li>
Ability to perform multiple tasks concurrently</li><li>
Must be able to work with frequent interruptions and/or changing priorities</li></ul></div><div></div><div><b><br>
Age Requirement</b></div><div></div><div><br>
<ul><li>
Must be at least 18 years of age</li></ul></div><div></div><p><b><br>
</b></p><div><div><b>Page Break</b></div></div><p></p><div><b><br>
MVR Requirement</b></div><div></div><div><br>
<ul><li>
Possession of a valid driver&rsquo;s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)</li></ul></div><div></div><div><b><br>
Work Environment</b></div><div></div><div><br>
<ul><li>
(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.</li></ul></div><div></div><div><b><br>
Essential physical abilities to be accomplished with or without reasonable accommodation are</b></div><div></div><div><br>
Daily (greater than 50% of the time)</div><div><div><div><ul><li>
Standing (up to 1 hour at a time)</li></ul></div></div><div><div><br>
<ul><li>
Walking (even ground)</li></ul></div></div><div><div><br>
<ul><li>
Lifting 1-10 pounds</li></ul></div></div><div><div><br>
<ul><li>
Lifting 11-25 pounds</li></ul></div></div><div><div><br>
<ul><li>
Pushing/Pulling 1-10 pounds</li></ul></div></div><div><div><br>
<ul><li>
Pushing/Pulling 11-25 pounds</li></ul></div></div><div><div><br>
<ul><li>
Bending/Stooping</li></ul></div></div><div><div><br>
<ul><li>
Kneeling</li></ul></div></div><div><div><br>
<ul><li>
Reaching above shoulder</li></ul></div></div><div><div><br>
<ul><li>
Receiving Communication and Instructions (vision, reading, hearing)</li></ul></div></div><div><div><br>
<ul><li>
Conveying Communication and Instructions (Speaking, writing)</li></ul></div></div><div><div><br>
<ul><li>
Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li></ul></div></div><div><div><br>
<ul><li>
Sitting</li></ul></div></div><div><div><br>
<ul><li>
Receiving Communication and Instructions (vision, reading, hearing)</li></ul></div></div><div><div><br>
<ul><li>
Conveying Communication and Instructions (Speaking, writing)</li></ul></div></div><div><div><br>
<ul><li>
Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li></ul></div></div><br>
</div><div>
Frequently (up to 50% of the time)</div><div><div><ul><li>
Standing (more than 1 hour at a time)</li></ul></div></div><br>
</div></div></div></div></div></div></div></div></div><br>
Variable<br>
40 hours per week, 2080 hours per year.</div>

Branch Manager II - Blue Springs South

<div><div><div><div><div><div><div><div><div><div><b>Job Title: </b>Customer Service Associate I</div>
</div><div><div><b>Branch or Department: </b>Assigned Branch</div><br>
</div></div><br>
<div><div><div><b>Reports to: </b>Branch Management Team</div>
</div><div><div><b>Supervises:</b> N/A</div>
</div></div><br>
<div><div><b>FLSA Status: </b>Overtime Non-Exempt</div>
<div><div><b>Benefits Classification:</b> Part Time</div><br>
</div></div><br>
<div><div><div><b>Salary/Wage:</b> $16.70 per hour</div>
</div><div><div><b>Work Location:</b> Assigned Branch</div><br>
</div></div><br>
<div><div><div><b>Work Schedule: </b>'Daytime and afternoon hours are needed. All part-time staff are required to work a minimum of two Saturdays and one Sunday on a four-week rotation.
</div></div><div><div><b>Hours per Week/Year:</b> Min. 8 hr/wk; Max 950 hr/yr (Part time)</div><br>
</div></div><br>
<div><div><div><b>Revision Date: </b>September 2025</div>
</div><div><div><b>Anticipated Closing Date</b>: 3/18/2026</div><br>
</div></div><br>
</div></div><div></div><div><b>At Mid-Continent Public Library We:</b></div>
<div></div><div><b>Imagine. We inspire innovation through curiosity and exploration.</b></div>
<div><b>Try new things. We empower what works and learn from the rest.</b></div>
<div><b>Lead the way. We connect people to information, ideas, and inspiration.</b></div>
<div><b>Welcome all. We embrace new perspectives and listen with humility.</b></div>
<div></div><div><b>Everything we do, we do together.</b></div>
<div></div><div><b>Position Overview
</b></div>
<div></div><div>The Customer Service Associate I is the first point of contact for customers and is responsible for providing exceptional customer service the majority of their time in-person at the desk and over the phone.</div>
<div></div><div><b>Essential Functions</b></div>
<div></div><ul><li>Provides Customer Service in person and over the phone</li>
<li>Acts as a guide for customers in use of the library and its resources</li>
<li>Demonstrates use of technology and digital services to customers</li>
<li>Recommends materials to customers based on interests, needs and availability</li>
<li>Assists customers with library card accounts, including the receiving and recording of payment</li>
<li>Uses creative techniques in displays to reach browsers who do not approach staff</li>
<li>Delivers materials outdoors to customers who request curbside delivery</li>
<li>Contributes to the maintenance of the library collection
<ul><li>Processes library materials for customer access</li>
<li>Shelves library materials correctly and efficiently</li>
<li>Straightens and shifts library materials to ensure adequate space and a neat appearance</li>
</ul></li></ul><div></div><div><b>Education and Experience</b></div>
<div></div><ul><li>High School Diploma/HiSet/GED Completion Required</li>
<li>Customer Service experience Preferred</li>
</ul><div></div><div><b>Knowledge, Skills, and Abilities</b></div>
<div></div><div><b>All successful team members at MCPL should demonstrate:
</b></div>
<div></div><ul><li>Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
</li><li>Ability to work effectively in a team environment.
</li><li>Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
</li><li>Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.</li>
<li>Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.</li>
<li>Strong ability to follow instructions and work as part of a team.</li>
<li>Reliable, punctual, and flexible with scheduling.</li>
<li>Good communication skills and the ability to stay calm under pressure.</li>
<li>Ability to work in a fast-paced environment and adapt to changing needs.</li>
</ul><div></div><div><b>Age Requirement</b></div>
<div></div><ul><li>Must be at least 18 years of age</li>
</ul><div></div><div><b>MVR Requirement
</b></div>
<div></div><ul><li>None</li>
</ul><div></div><div><b>Work Environment
</b></div>
<div></div><ul><li>(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public</li><br>
</ul><div></div><div><b>Essential physical abilities to be accomplished with or without reasonable accommodation are:
</b></div>
<div></div><div>Daily (greater than 50% of the time)</div>
<div><div><div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li>
</ul></div></div><br>
</div></div><div>Frequently (up to 50% of the time)</div>
<div><div><div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li>
</ul></div></div><br>
</div></div><div>Occasionally (approximately 1-2 times per month)</div>
<div><div><div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li>
</ul></div></div><br>
</div></div><div>Rarely (1-5 times per year)</div>
<div><div><div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
</div></div><div></div><div><b>NOTE: This</b> job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.</div>
<div></div><div><i>All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.</i></div><br>
<div></div><i>Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.</i></div></div></div></div></div><div></div>

Part-Time Customer Service Associate I - Withers

Join Mid-Continent Public Library and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mid-Continent Public Library

About Company

Community Resources Coordinator

Customer Service Associate II - East Independence

Branch Manager II - Blue Springs South

Part-Time Customer Service Associate I - Withers