Qureos Mentor

Mid-Continent Public Library

<div><div><div><div><div><div><div><div><div><div><b>Job Title: </b>Customer Service Associate I</div>
</div><div><div><b>Branch or Department: </b>Assigned Branch</div><br>
</div></div><br>
<div><div><div><b>Reports to: </b>Branch Management Team</div>
</div><div><div><b>Supervises:</b> N/A</div>
</div></div><br>
<div><div><b>FLSA Status: </b>Overtime Non-Exempt</div>
<div><div><b>Benefits Classification:</b> Part Time</div><br>
</div></div><br>
<div><div><div><b>Salary/Wage:</b> $16.70 per hour</div>
</div><div><div><b>Work Location:</b> Assigned Branch</div><br>
</div></div><br>
<div><div><div><b>Work Schedule: </b>'Daytime and afternoon hours are needed. All part-time staff are required to work a minimum of two Saturdays and one Sunday on a four-week rotation.
</div></div><div><div><b>Hours per Week/Year:</b> Min. 8 hr/wk; Max 950 hr/yr (Part time)</div><br>
</div></div><br>
<div><div><div><b>Revision Date: </b>September 2025</div>
</div><div><div><b>Anticipated Closing Date</b>: 3/18/2026</div><br>
</div></div><br>
</div></div><div></div><div><b>At Mid-Continent Public Library We:</b></div>
<div></div><div><b>Imagine. We inspire innovation through curiosity and exploration.</b></div>
<div><b>Try new things. We empower what works and learn from the rest.</b></div>
<div><b>Lead the way. We connect people to information, ideas, and inspiration.</b></div>
<div><b>Welcome all. We embrace new perspectives and listen with humility.</b></div>
<div></div><div><b>Everything we do, we do together.</b></div>
<div></div><div><b>Position Overview
</b></div>
<div></div><div>The Customer Service Associate I is the first point of contact for customers and is responsible for providing exceptional customer service the majority of their time in-person at the desk and over the phone.</div>
<div></div><div><b>Essential Functions</b></div>
<div></div><ul><li>Provides Customer Service in person and over the phone</li>
<li>Acts as a guide for customers in use of the library and its resources</li>
<li>Demonstrates use of technology and digital services to customers</li>
<li>Recommends materials to customers based on interests, needs and availability</li>
<li>Assists customers with library card accounts, including the receiving and recording of payment</li>
<li>Uses creative techniques in displays to reach browsers who do not approach staff</li>
<li>Delivers materials outdoors to customers who request curbside delivery</li>
<li>Contributes to the maintenance of the library collection
<ul><li>Processes library materials for customer access</li>
<li>Shelves library materials correctly and efficiently</li>
<li>Straightens and shifts library materials to ensure adequate space and a neat appearance</li>
</ul></li></ul><div></div><div><b>Education and Experience</b></div>
<div></div><ul><li>High School Diploma/HiSet/GED Completion Required</li>
<li>Customer Service experience Preferred</li>
</ul><div></div><div><b>Knowledge, Skills, and Abilities</b></div>
<div></div><div><b>All successful team members at MCPL should demonstrate:
</b></div>
<div></div><ul><li>Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
</li><li>Ability to work effectively in a team environment.
</li><li>Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
</li><li>Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.</li>
<li>Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.</li>
<li>Strong ability to follow instructions and work as part of a team.</li>
<li>Reliable, punctual, and flexible with scheduling.</li>
<li>Good communication skills and the ability to stay calm under pressure.</li>
<li>Ability to work in a fast-paced environment and adapt to changing needs.</li>
</ul><div></div><div><b>Age Requirement</b></div>
<div></div><ul><li>Must be at least 18 years of age</li>
</ul><div></div><div><b>MVR Requirement
</b></div>
<div></div><ul><li>None</li>
</ul><div></div><div><b>Work Environment
</b></div>
<div></div><ul><li>(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public</li><br>
</ul><div></div><div><b>Essential physical abilities to be accomplished with or without reasonable accommodation are:
</b></div>
<div></div><div>Daily (greater than 50% of the time)</div>
<div><div><div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li>
</ul></div></div><br>
</div></div><div>Frequently (up to 50% of the time)</div>
<div><div><div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li>
</ul></div></div><br>
</div></div><div>Occasionally (approximately 1-2 times per month)</div>
<div><div><div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li>
</ul></div></div><br>
</div></div><div>Rarely (1-5 times per year)</div>
<div><div><div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
</div></div><div></div><div><b>NOTE: This</b> job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.</div>
<div></div><div><i>All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.</i></div><br>
<div></div><i>Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.</i></div></div></div></div></div><div></div>

Part-Time Customer Service Associate I - Withers

<div><div><div><div><div><div>Job Title: Delivery Driver</div>
</div><div><div>Branch or Department: Delivery Services</div><br>
</div></div><br>
<div><div><div>Reports to: Delivery Services Manager</div>
</div><div><div>Supervises: N/A</div><br>
</div></div><br>
<div><div><div>FLSA Status: Overtime Nonexempt</div>
</div><div><div>Benefits Classification: Full-time</div>
</div></div><br>
<div><div>Salary/Wage: $17.00 per hour</div>
<div><div>Work Location: Administrative Headquarters</div><br>
</div></div><br>
<div><div><div>Work Schedule: Monday - Friday: 5:00am -1:30pm</div>
</div><div><div>Hours per Week/Year: 40 hours per week, 2080 hours per year</div><br>
</div></div><br>
<div><div><div>Revision Date: November 2025</div>
</div><div><div>Anticipated Closing Date: Open until Filled</div>
</div></div><br>
</div></div><div></div><div>At Mid-Continent Public Library, we:</div>
<div>Imagine. We inspire innovation through curiosity and exploration.</div>
<div>Try new things. We empower what works and learn from the rest.</div>
<div>Lead the way. We connect people to information, ideas, and inspiration.</div>
<div>Welcome all. We embrace new perspectives and listen with humility.</div>
<div></div><div>Everything we do, we do together.</div>
<div></div><div>Position Overview</div>
<div></div><div>The Delivery Driver position is responsible for modeling excellent customer service through facilitating the smooth transport of items from one branch to another via delivery truck and sorting items on the dock.</div>
<div></div><div>Essential Functions</div>
<div></div><ul><li>Delivery driving
<ul><li>Transports library materials to branch locations throughout the library system via a company truck</li>
<li>Makes unscheduled deliveries and pick-ups</li>
<li>Picks up discarded boxes from branches</li>
</ul></li><li>Sorting
<ul><li>Sorts library materials and related items on the dock</li>
<li>Loads and unloads delivery trucks</li>
<li>Unloads freight from trucks</li>
</ul></li></ul><div></div><div>Non-essential Functions</div>
<div></div><ul><li>Warehousing
<ul><li>Determines suitability of discarded and donated books and other related materials</li>
<li>Trains employees how to sort discarded books and pack appropriately</li>
<li>Helps sort surplus and/ or donated materials and prepares them for sale or discard</li>
</ul></li></ul><div></div><div>Education and Experience</div>
<div></div><ul><li>High School Diploma/HiSet/GED Completion Required</li>
<li>Warehouse/Production environment experience Preferred</li>
<li>Experience driving box trucks Preferred</li>
<li>Familiarity with Jackson, Clay, and Platte County directions and locations preferred</li>
</ul>
<div></div><div>Knowledge, Skills, and Abilities</div>
<div></div><div>All successful team members at MCPL should demonstrate:</div>
<div></div><ul><li>Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
</li><li>Ability to work effectively in a team environment.
</li><li>Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
</li><li>Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.</li>
<li>Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.</li>
<li>Strong ability to follow instructions and work as part of a team.</li>
<li>Reliable, punctual, and flexible with scheduling.</li>
<li>Good communication skills and the ability to stay calm under pressure.</li>
<li>Ability to work in a fast-paced environment and adapt to changing needs.</li>
</ul>
<div></div><div>Additionally, this position requires:</div>
<div></div><ul><li>Job Knowledge
<ul><li>Able to operate a box delivery truck, hand trucks, pallet jacks, and other necessary equipment safely and effectively.</li>
</ul></li><li>Technology including specific applications, hardware, and coding languages
<ul><li>Sufficient digital literacy to use Office 365 applications, primarily Outlook for email and to review personnel documents and time card information online</li>
<li>Contributes positively to the efforts of the library</li>
<li>Negotiates for a win-win solution</li>
</ul></li><li>Decision Making
<ul><li>Exhibits characteristics of a lifelong learner and a willingness to investigate new ideas</li>
</ul></li><li>Customer Service
<ul><li>Maintains a clean, safe, and welcoming environment</li>
</ul></li></ul><div></div><div>Age Requirement:</div>
<div></div><div>Must be at least 18 years of age</div>
<div></div><div>MVR Requirement</div>
<div></div><ul><li>Possession of a valid driver&rsquo;s license for use in carrying out the duties of this position including transportation of materials and equipment</li>
<li>Possesses the ability to drive MCPL vehicle according to company policy</li>
</ul>
<div></div><div>Work Environment</div>
<div></div><ul><li>(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.</li>
<li>Use of special equipment, safety equipment and personal protective equipment (PPE), high noise level, shared office space</li>
</ul>
<div></div><div>Essential physical abilities to be accomplished with or without reasonable accommodation are:</div>
<div></div><div>Daily (greater than 50% of the time)</div>
<ul><li>Standing (more than 1 hour at a time)</li>
<li>Walking (even ground)</li>
<li>Walking (variable surfaces)</li>
<li>Lifting 40+ pounds</li>
<li>Pushing/Pulling 40+ pounds</li>
</ul><div>Frequently (up to 50% of the time)</div>
<ul><li>Sitting</li>
<li>Bending/Stooping</li>
<li>Kneeling</li>
<li>Climbing ladders</li>
<li>Reaching above shoulder</li>
<li>Receiving Communication and Instructions (vision, reading, hearing)</li>
<li>Conveying Communication and Instructions (Speaking, writing)</li>
<li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li>
</ul><div>Occasionally (approximately 1-2 times per month)</div>
<ul><li>Climbing stepstools</li>
</ul>
<div></div><div>NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.</div>
<div></div><div>All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.</div>
<div></div><div>Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.</div></div>

Full-Time Delivery Driver

Join Mid-Continent Public Library and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mid-Continent Public Library

About Company

Part-Time Customer Service Associate I - Withers

Full-Time Delivery Driver