Qureos Mentor

Mid-Continent Public Library

<div><div><div><div><div><div><b>Job Title:</b> Customer Service Associate II
</div></div><div><div><b>Branch or Department:</b> Assigned Branch</div><br>
</div></div><br>
<div><div><div><b>Reports to:</b> Branch Management Team</div>
</div><div><div><b>Supervises:</b> N/A</div><br>
</div></div><br>
<div><div><div><b>FLSA Status</b>: Overtime Nonexempt</div>
</div><div><div><b>Benefits Classification:</b> Half-Time</div><br>
</div></div><br>
<div><div><div><b>Salary/Wage:</b> $18.11 per hour</div>
</div><div><div><b>Work Location</b>: Riverside</div><br>
</div></div><br>
<div><div><div><b>Work Schedule:</b> Variable</div>
</div><div><div><b>Hours per Week/Year:</b> 20/1040 (Half-Time)</div><br>
</div></div><br>
<div><div><div><b>Revision Date:</b> September 2025</div>
</div><div><div><b>Anticipated Closing Date:</b> 4/29/2026 @ 10:00am</div><br>
</div></div><br>
</div></div><div></div><div><b>At Mid-Continent Public Library, we:</b></div>
<div><b>Imagine. We inspire innovation through curiosity and exploration.</b></div>
<div><b>Try new things. We empower what works and learn from the rest.</b></div>
<div><b>Lead the way. We connect people to information, ideas, and inspiration.</b></div>
<div><b>Welcome all. We embrace new perspectives and listen with humility.</b></div>
<div></div><div><b>Everything we do, we do together.</b></div>
<div></div><div><b>Position Overview
</b></div>
<div></div><div>The Customer Service Associate II is often the first point of contact for customers and is responsible for providing exceptional customer service in-person at the desk and over the phone. They also provide support for a variety of day-to-day library needs, such as book club support, supplies, merchandising, etc.</div>
<div></div><div><b>Essential Functions</b></div>
<div></div><ul><li>Provides Customer Service in person and over the phone</li>
</ul><ul><li>Acts as a guide for customers in use of the library and its resources</li>
<li>Demonstrates use of technology and digital services to customers</li>
<li>Recommends materials to customers based on interests, needs and availability</li>
<li>Assists customers with library card accounts, including the receiving and recording of payment</li>
<li>Uses creative techniques in displays to reach browsers who do not approach staff</li>
<li>Delivers materials outdoors to customers who request curbside delivery</li>
</ul><ul><li>Contributes to the maintenance of the library collection
<ul><li>Processes library materials for customer access</li>
<li>Shelves library materials correctly and efficiently</li>
<li>Straightens and shifts library materials to ensure adequate space and a neat appearance</li>
</ul></li><li>Building Upkeep
<ul><li>Ensures the library and its grounds are clean and orderly</li>
<li>Basic custodial duties as needed, including shoveling snow</li>
</ul></li><li>Manages behind the scenes processes as assigned
<ul><li>Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes</li>
<li>Acts as a liaison to Library&rsquo;s Headquarter departments</li>
</ul></li></ul><div></div><div><b>Non-Essential Functions</b></div>
<div></div><ul><li>This position could be designed as shift lead</li>
<li>May serve as a facilitator and point of contact for book groups</li>
</ul>
<div></div><div><b>Education and Experience</b></div>
<div></div><ul><li>High School Diploma/HiSet/GED Completion Required</li>
<li>Customer Service experience Preferred</li>
</ul>
<div></div><div><b>Required Knowledge, Skills, and Abilities</b></div>
<div></div><div><b>All successful team members at MCPL should demonstrate:</b></div>
<div></div><ul><li>Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
</li><li>Ability to work effectively in a team environment.
</li><li>Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
</li><li>Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.</li>
<li>Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.</li>
<li>Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.</li>
<li>Strong ability to follow instructions and work as part of a team.</li>
<li>Reliable, punctual, and flexible with scheduling.</li>
<li>Good communication skills and the ability to stay calm under pressure.</li>
<li>Ability to work in a fast-paced environment and adapt to changing needs.</li>
</ul>
<div></div><div>Age Requirement</div>
<div></div><ul><li>Must be at least 18 years of age</li>
</ul><div>MVR Requirement</div>
<div></div><ul><li>None</li>
</ul>
<div></div><div>Work Environment</div>
<div></div><ul><li>(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public</li>
</ul>
<div></div><div>Essential physical abilities to be accomplished with or without reasonable accommodation are</div>
<div></div><div>Daily (greater than 50% of the time)</div>
<div><div><div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li>
</ul></div></div><br>
</div></div><div>Frequently (up to 50% of the time)</div>
<div><div><div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li>
</ul></div></div><br>
</div></div><div>Occasionally (approximately 1-2 times per month)</div>
<div><div><div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li>
</ul></div></div><br>
</div></div><div>Rarely (1-5 times per year)</div>
<div><div><div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
</div></div><div></div><div>NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.</div>
<div></div><div>All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.</div><br>
<div></div>
<div></div><div>Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.</div></div>

Half-Time Customer Service Associate II - Riverside

<div><div><div><div><div><div><b>Job Title:</b> Delivery Services Associate</div>
</div><div><div><b>Branch or Department:</b> Delivery Services</div><br>
</div></div><br>
<div><div><div><b>Reports to</b>: Delivery Services Manager
</div></div><div><div><b>Supervises:</b> N/A</div><br>
</div></div><br>
<div><div><div><b>FLSA Status:</b> Overtime Nonexempt</div>
</div><div><div><b>Benefits Classification:</b> Part-time</div><br>
</div></div><br>
<div><div><div>Salary/Wage: $17.00 per hour</div>
</div><div><div><b>Work Location:</b> Administrative Headquarters</div><br>
</div></div><br>
<div><div><div>Work Schedule: 5:00 am - 12:00 pm, Monday through Friday</div>
</div><div><div><b>Hours per Week/Year:</b> As needed, 950 annual maximum</div><br>
</div></div><br>
<div><div><div>Revision Date: December 2025</div>
</div><div><div><b>Anticipated Closing Date:</b> Open until Filled</div>
</div></div><br>
</div></div><div></div><div><b>At Mid-Continent Public Library, we:</b></div>
<div><b>Imagine. We inspire innovation through curiosity and exploration.</b></div>
<div><b>Try new things. We empower what works and learn from the rest.</b></div>
<div><b>Lead the way. We connect people to information, ideas, and inspiration.</b></div>
<div><b>Welcome all. We embrace new perspectives and listen with humility.</b></div>
<div><b>Everything we do, we do together.</b></div>
<div></div><div><b>Position Overview</b></div>
<div></div><div>The Delivery Services Associate position is responsible for driving MCPL owned vehicles to deliver materials to branch locations. The successful person in this position models excellent customer service through facilitating the smooth transition of items from one branch to another and sorting items on the dock and in the warehouse. The Delivery Services Associate performs manual labor to load and unload trucks and processes materials on the dock and in the mailroom.</div>
<div></div><div><b>Essential Functions</b></div>
<div></div><ul><li>Delivery driving
<ul><li>Transports library materials to branch locations throughout the library system via a company truck</li>
<li>Makes unscheduled deliveries and pick-ups</li>
<li>Picks up discarded boxes from branches</li>
</ul></li><li>Sorting
<ul><li>Sort Library materials and related items on the dock</li>
<li>Loads and unloads delivery trucks</li>
<li>Unloads freight from trucks</li>
<li>Receives deliveries from UPS, FedEx and other vendors</li>
</ul></li></ul><ul><li>Warehousing
<ul><li>Determines suitability of discarded and donated books and other related materials</li>
<li>Trains employees how to sort discarded books and pack appropriately</li>
<li>Helps sort surplus and/ or donated materials and prepares them for sale or discard</li>
</ul></li></ul><div></div><div><b>Non-essential Functions</b></div>
<div></div><ul><li>Receives and delivers mail within the building as needed</li>
<li>Makes special delivery runs as necessary</li>
<li>Familiarity with Jackson, Clay, and Platte County directions and locations</li>
</ul>
<div></div><div><b>Education and Experience</b></div>
<div></div><ul><li>High School Diploma/HiSet/GED Completion Required</li>
<li>Experience driving box trucks Preferred</li>
</ul>
<div></div><div><b>Knowledge, Skills, and Abilities</b></div>
<div></div><div>All successful team members at MCPL should demonstrate:</div>
<div></div><ul><li>Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
</li><li>Ability to work effectively in a team environment.
</li><li>Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
</li><li>Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.</li>
<li>Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.</li>
<li>Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.</li>
<li>Strong ability to follow instructions and work as part of a team.</li>
<li>Reliable, punctual, and flexible with scheduling.</li>
<li>Good communication skills and the ability to stay calm under pressure.</li>
<li>Ability to work in a fast-paced environment and adapt to changing needs.</li>
</ul>
<div></div><div><b>Additionally, this position requires:</b></div>
<div></div><ul><li>Job Knowledge
<ul><li>Ability to operate library vehicles in a safe and efficient manner</li>
<li>Sufficient knowledge of department processes and procedures</li>
</ul></li><li>Technology including specific applications, hardware, and coding languages
<ul><li>Basic knowledge of Microsoft Office 365 applications including Outlook and Teams in order to read and respond to emails and messages</li>
<li>Basic knowledge of the library&rsquo;s digital timekeeping and human resources system in order to accurately record time, approve time cards and update personal information</li>
</ul></li><li>Communication (reading, writing, speaking)
<ul><li>Demonstrates confidentiality and discretion regarding employee information and all administrative matters related to the work assigned</li>
</ul></li><li>Teamwork
<ul><li>Ability to follow directions from multiple sources within the Delivery Services department, related to their individual areas of responsibility, while maintaining collaborative relationships within the Delivery Services team as well as others system-wide
</li></ul></li><li>Decision Making
<ul><li>Demonstrates mature judgment and sound decision-making skills</li>
<li>Ability to modify workflows depending on daily demands, obligations, and tasks
</li></ul></li><li>Customer Service
<ul><li>Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor</li>
</ul></li></ul><div></div><div><b>Age Requirement:</b></div>
<div></div><ul><li>Must be at least 18 years of age</li>
</ul>
<div></div><div><b>MVR Requirement</b></div>
<div></div><ul><li>Possession of a valid driver&rsquo;s license and the ability to drive an MCPL vehicle according to company policy</li>
</ul>
<div></div><div>Work Environment</div>
<div></div><ul><li>(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.</li>
<li>Use of special equipment, safety equipment and personal protective equipment (PPE)</li>
</ul>
<div></div><div>Essential physical abilities to be accomplished with or without reasonable accommodation are:</div>
<div>Daily (greater than 50% of the time)</div>
<ul><li>Standing (more than 1 hour at a time)</li>
<li>Walking (even ground)</li>
<li>Walking (variable surfaces)</li>
<li>Lifting 40+ pounds</li>
<li>Pushing/Pulling 40+ pounds</li>
</ul><div>Frequently (up to 50% of the time)</div>
<ul><li>Sitting</li>
<li>Bending/Stooping</li>
<li>Kneeling</li>
<li>Reaching above shoulder</li>
<li>Climbing ladders</li>
<li>Receiving Communication and Instructions (vision, reading, hearing)</li>
<li>Conveying Communication and Instructions (Speaking, writing)</li>
<li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li>
</ul><div>Occasionally (approximately 1-2 times per month)</div>
<ul><li>Climbing stepstools</li>
</ul>
<div></div><div>NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.</div>
<div></div><div>All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.</div>
<div></div><div>Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.</div></div>

Part-Time Delivery Services Associate

<div><div><div><div><div><div><b>Job Title:</b> Customer Service Supervisor</div>
</div><div><div><b>Branch or Department:</b> Assigned Branch</div><br>
</div></div><br>
<div><div><div><b>Reports to:</b> Branch Management Team</div>
</div><div><div><b>Supervises:</b> N/A</div><br>
</div></div><br>
<div><div><div><b>FLSA Status</b>: Overtime Nonexempt</div>
</div><div><div><b>Benefits Classification:</b> Full Time</div><br>
</div></div><br>
<div><div><div><b>Salary/Wage:</b> $21.87 per hour</div>
</div><div><div><b>Work Location:</b> East Lee's Summit</div><br>
</div></div><br>
<div><div><div><b>Work Schedule:</b> Tuesday &amp; Wednesday from 12:00pm-9:00pm,</div>
<div>Thursday through Saturday from 9:00am to 6:00pm
</div></div><div><div><b>Hours per Week/Year:</b> 40/2080 (Full Time)<br>
</div></div></div><br>
<div><div><div><b>Revision Date:</b> September 2025</div>
</div><div><div><b>Anticipated Closing Date:</b> Open until Filled:</div>
</div></div><br>
</div></div><div></div><div><b>At Mid-Continent Public Library</b></div>
<div></div><div><b>Imagine. We inspire innovation through curiosity and exploration.</b></div>
<div><b>Try new things. We empower what works and learn from the rest.</b></div>
<div><b>Lead the way. We connect people to information, ideas, and inspiration.</b></div>
<div><b>Welcome all. We embrace new perspectives and listen with humility.</b></div>
<div></div><div><b>Everything we do, we do together.</b></div>
<div></div><div>Position Overview</div>
<div></div><div>The Customer Service Supervisor will play a pivotal role in ensuring exceptional customer service standards are upheld within our library facility. The primary responsibilities will involve direct interaction with customers on the service floor, serving as a role model for service, assisting with training for staff, and taking the lead in managing and responding to unexpected events when management is not present. This position directly supports branch management in various aspects of customer service, including technology assistance, reader services, and account transactions, while also delivering materials to customers when necessary.</div>
<div></div><div>Essential Functions</div>
<div></div><ul><li>Customer Service Leadership
<ul><li>Regularly engage with customers on the service floor, serving as the role model for exceptional customer service.</li>
<li>Provide on-the-job coaching to staff, ensuring adherence to customer service standards, especially in technology, reader services, and account transactions.</li>
<li>Conduct outdoor material deliveries to customers when necessary.</li>
</ul></li><li>Supervision and Building Operations
<ul><li>Open and close the building as needed.</li>
<li>Provide general assistance on the floor and offer in-the-moment coaching on customer service standards to library staff.</li>
<li>Coordinate room reservation requests, planning, and communication.</li>
<li>Support facility and security needs by regularly walking through the interior and exterior of the building.</li>
<li>Act as the point of contact for vendors, contractors, and departments in the absence of management.</li>
<li>Takes the lead in managing and responding to unexpected events in the absence of management.</li>
<li>Use critical thinking and problem-solving skills to assess situations and determine the best course of action.</li>
</ul></li><li>Leadership and Training:
<ul><li>Lead and role model by offering support to staff during customer service interactions.</li>
<li>Ensure the effective execution of customer service training for all staff.</li>
<li>Resolve problems and troubleshoot issues independently, enabling team members to complete tasks effectively.</li>
<li>Act as a liaison to branch management regarding customer service.</li>
</ul></li><li>Library Collection and Building Upkeep:
<ul><li>Contribute to the maintenance of the library collection by processing materials for customer access.</li>
<li>Perform shelving tasks efficiently and correctly, ensuring a neat appearance.</li>
<li>Undertake basic custodial duties as needed, including tasks like shoveling snow.</li>
<li>Ensure the library and its grounds are clean and orderly.</li>
</ul></li><li>Customer Interaction
<ul><li>Provide in-person and phone-based customer service.</li>
<li>Act as a guide for customers in using the library and its resources.</li>
<li>Demonstrate the use of technology and digital services to customers.</li>
<li>Recommend materials based on customer interests, needs, and availability.</li>
<li>Assist customers with library card accounts, including payment recording.</li>
<li>Utilize creative display techniques to engage customers.</li>
</ul></li></ul><ul><li>Perform additional duties as assigned by the manager or assistant manager as needed to support the overall objectives and success of the team and organization.</li>
</ul>
<div></div><div>Minimum Schedule Requirements:</div>
<ul><li>Work two evenings per week.</li>
<li>Work two weekends a month.</li>
</ul>
<div></div><div>Education and Experience Required:</div>
<div></div><ul><li>High School Diploma/HiSet/GED Completion Required</li>
<li>Minimum of 2 years Customer Service experience Required.</li></ul><br>
<div></div>
<div></div><div><div>Knowledge, Skills, and Abilities</div>
<div></div><div>All successful team members at MCPL should demonstrate:</div>
<div></div><ul><li>Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
</li><li>Ability to work effectively in a team environment.
</li><li>Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
</li><li>Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.</li>
<li>Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.</li>
<li>Strong ability to follow instructions and work as part of a team.</li>
<li>Reliable, punctual, and flexible with scheduling.</li>
<li>Good communication skills and the ability to stay calm under pressure.</li>
<li>Ability to work in a fast-paced environment and adapt to changing needs.</li>
</ul>
<div></div><div>Age Requirement</div>
<div></div><ul><li>Must be at least 18 years of age.</li>
</ul>
<div></div><div>MVR Requirement</div>
<div></div><ul><li>None</li>
</ul>
<div></div><div>Work Environment</div>
<div></div><ul><li>(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.</li>
</ul>
<div></div><div>Essential physical abilities to be accomplished with or without reasonable accommodation are.</div>
<div></div><div>Daily (greater than 50% of the time)</div>
<div><div><div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li>
</ul></div></div><br>
</div></div><div>Frequently (up to 50% of the time)</div>
<div><div><div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li>
</ul></div></div><br>
</div></div><div>Occasionally (approximately 1-2 times per month)</div>
<div><div><div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li>
</ul></div></div><br>
</div></div><div>Rarely (1-5 times per year)</div>
<div><div><div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
</div></div><div></div><div>NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.</div>
<div></div><div>All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.</div><br>
<div></div>
<div></div><div>Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.</div></div></div>

Customer Service Supervisor - East Lee's Summit Branch

<div><div><div><div><div><div><b>Job Title:</b> Customer Service Associate II</div>
</div><div><div>Branch or Department: Assigned Branch</div><br>
</div></div><br>
<div><div><div><b>Reports to</b>: Branch Management Team</div>
</div><div><div><b>Supervises:</b> N/A</div><br>
</div></div><br>
<div><div><div><b>FLSA Status:</b> Overtime Nonexempt</div>
</div><div><div><b>Benefits Classification:</b> Part-Time</div><br>
</div></div><br>
<div><div><div><b>Salary/Wage</b>:$18.11</div>
</div><div><div><b>Work Location</b>: Buckner Branch</div><br>
</div></div><br>
<div><div><div><b>Work Schedule:</b> Some mornings, afternoons, with 1 evening a week, &amp; Saturday rotation.</div>
</div><div><div><b>Hours per Week/Year:</b> Min. 8 hr/wk; Max 950 hr/yr (Part time)</div><br>
</div></div><br>
<div><div><div><b>Revision Date:</b> September 2025</div>
 </div><div><b>Anticipated Closing Date:</b> 4/15/2026 @10:00am</div><br>
</div><br>
</div></div><div></div><div><b>At Mid-Continent Public Library, we:</b></div>
<div></div><div><b>Imagine. We inspire innovation through curiosity and exploration.</b></div>
<div><b>Try new things. We empower what works and learn from the rest.</b></div>
<div><b>Lead the way. We connect people to information, ideas, and inspiration.</b></div>
<div><b>Welcome all. We embrace new perspectives and listen with humility.</b></div>
<div></div><div><b>Everything we do, we do together.</b></div>
<div></div><div>Position Overview</div>
<div></div><div>The Customer Service Associate II is often the first point of contact for customers and is responsible for providing exceptional customer service in-person at the desk and over the phone. They also provide support for a variety of day-to-day library needs, such as book club support, supplies, merchandising, etc.</div>
<div></div><div>Essential Functions</div>
<div></div><ul><li>Provides Customer Service in person and over the phone</li>
</ul><ul><li>Acts as a guide for customers in use of the library and its resources</li>
<li>Demonstrates use of technology and digital services to customers</li>
<li>Recommends materials to customers based on interests, needs and availability</li>
<li>Assists customers with library card accounts, including the receiving and recording of payment</li>
<li>Uses creative techniques in displays to reach browsers who do not approach staff</li>
<li>Delivers materials outdoors to customers who request curbside delivery</li>
</ul><ul><li>Contributes to the maintenance of the library collection
<ul><li>Processes library materials for customer access</li>
<li>Shelves library materials correctly and efficiently</li>
<li>Straightens and shifts library materials to ensure adequate space and a neat appearance</li>
</ul></li><li>Building Upkeep
<ul><li>Ensures the library and its grounds are clean and orderly</li>
<li>Basic custodial duties as needed, including shoveling snow</li>
</ul></li><li>Manages behind the scenes processes as assigned
<ul><li>Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes</li>
<li>Acts as a liaison to Library&rsquo;s Headquarter departments</li>
</ul></li></ul><div></div><div>Non-Essential Functions</div>
<div></div><ul><li>This position could be designed as shift lead</li>
<li>May serve as a facilitator and point of contact for book groups</li>
</ul>
<div></div><div>Education and Experience</div>
<div></div><ul><li>High School Diploma/HiSet/GED Completion Required</li>
<li>Customer Service experience Preferred</li>
</ul>
<div></div><div>Required Knowledge, Skills, and Abilities</div>
<div></div><div>All successful team members at MCPL should demonstrate:</div>
<div></div><ul><li>Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
</li><li>Ability to work effectively in a team environment.
</li><li>Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
</li><li>Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.</li>
<li>Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.</li>
<li>Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.</li>
<li>Strong ability to follow instructions and work as part of a team.</li>
<li>Reliable, punctual, and flexible with scheduling.</li>
<li>Good communication skills and the ability to stay calm under pressure.</li>
<li>Ability to work in a fast-paced environment and adapt to changing needs.</li>
</ul>
<div></div><div>Age Requirement</div>
<div></div><ul><li>Must be at least 18 years of age</li>
</ul><div>MVR Requirement</div>
<div></div><ul><li>None</li>
</ul>
<div></div><div>Work Environment</div>
<div></div><ul><li>(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public</li>
</ul>
<div></div><div>Essential physical abilities to be accomplished with or without reasonable accommodation are</div>
<div></div><div>Daily (greater than 50% of the time)</div>
<div><div><div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li>
</ul></div></div><br>
</div></div><div>Frequently (up to 50% of the time)</div>
<div><div><div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li>
</ul></div></div><br>
</div></div><div>Occasionally (approximately 1-2 times per month)</div>
<div><div><div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li>
</ul></div></div><br>
</div></div><div>Rarely (1-5 times per year)</div>
<div><div><div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
</div></div><div></div><div>NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.</div>
<div></div><div>All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.</div><br>
<div></div>
<div></div><div>Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.</div></div><div></div>

Part-Time Customer Service Associate II - Buckner

<div><div><div><div><div><div><div><div><div><div><b>Job Title: </b>Customer Service Associate I</div>
</div><div><div><b>Branch or Department: </b>Assigned Branch</div><br>
</div></div><br>
<div><div><div><b>Reports to: </b>Branch Management Team</div>
</div><div><div><b>Supervises:</b> N/A</div>
</div></div><br>
<div><div><b>FLSA Status: </b>Overtime Non-Exempt</div>
<div><div><b>Benefits Classification:</b> Part Time</div><br>
</div></div><br>
<div><div><div><b>Salary/Wage:</b> $16.70 per hour</div>
</div><div><div><b>Work Location:</b> Assigned Branch</div><br>
</div></div><br>
<div><div><div><b>Work Schedule: </b>'Daytime and afternoon hours are needed. All part-time staff are required to work a minimum of two Saturdays and one Sunday on a four-week rotation.
</div></div><div><div><b>Hours per Week/Year:</b> Min. 8 hr/wk; Max 950 hr/yr (Part time)</div><br>
</div></div><br>
<div><div><div><b>Revision Date: </b>September 2025</div>
</div><div><div><b>Anticipated Closing Date</b>: 3/18/2026</div><br>
</div></div><br>
</div></div><div></div><div><b>At Mid-Continent Public Library We:</b></div>
<div></div><div><b>Imagine. We inspire innovation through curiosity and exploration.</b></div>
<div><b>Try new things. We empower what works and learn from the rest.</b></div>
<div><b>Lead the way. We connect people to information, ideas, and inspiration.</b></div>
<div><b>Welcome all. We embrace new perspectives and listen with humility.</b></div>
<div></div><div><b>Everything we do, we do together.</b></div>
<div></div><div><b>Position Overview
</b></div>
<div></div><div>The Customer Service Associate I is the first point of contact for customers and is responsible for providing exceptional customer service the majority of their time in-person at the desk and over the phone.</div>
<div></div><div><b>Essential Functions</b></div>
<div></div><ul><li>Provides Customer Service in person and over the phone</li>
<li>Acts as a guide for customers in use of the library and its resources</li>
<li>Demonstrates use of technology and digital services to customers</li>
<li>Recommends materials to customers based on interests, needs and availability</li>
<li>Assists customers with library card accounts, including the receiving and recording of payment</li>
<li>Uses creative techniques in displays to reach browsers who do not approach staff</li>
<li>Delivers materials outdoors to customers who request curbside delivery</li>
<li>Contributes to the maintenance of the library collection
<ul><li>Processes library materials for customer access</li>
<li>Shelves library materials correctly and efficiently</li>
<li>Straightens and shifts library materials to ensure adequate space and a neat appearance</li>
</ul></li></ul><div></div><div><b>Education and Experience</b></div>
<div></div><ul><li>High School Diploma/HiSet/GED Completion Required</li>
<li>Customer Service experience Preferred</li>
</ul><div></div><div><b>Knowledge, Skills, and Abilities</b></div>
<div></div><div><b>All successful team members at MCPL should demonstrate:
</b></div>
<div></div><ul><li>Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
</li><li>Ability to work effectively in a team environment.
</li><li>Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
</li><li>Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.</li>
<li>Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.</li>
<li>Strong ability to follow instructions and work as part of a team.</li>
<li>Reliable, punctual, and flexible with scheduling.</li>
<li>Good communication skills and the ability to stay calm under pressure.</li>
<li>Ability to work in a fast-paced environment and adapt to changing needs.</li>
</ul><div></div><div><b>Age Requirement</b></div>
<div></div><ul><li>Must be at least 18 years of age</li>
</ul><div></div><div><b>MVR Requirement
</b></div>
<div></div><ul><li>None</li>
</ul><div></div><div><b>Work Environment
</b></div>
<div></div><ul><li>(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public</li><br>
</ul><div></div><div><b>Essential physical abilities to be accomplished with or without reasonable accommodation are:
</b></div>
<div></div><div>Daily (greater than 50% of the time)</div>
<div><div><div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Receiving Communication and Instructions (vision, reading, hearing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Conveying Communication and Instructions (Speaking, writing)</li><br>
</ul></div></div><br>
<div><div><ul><li>Using computer data entry tools - keyboard, mouse, touchscreen, scanner</li>
</ul></div></div><br>
</div></div><div>Frequently (up to 50% of the time)</div>
<div><div><div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Sitting</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (up to 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Standing (more than 1 hour at a time)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (even ground)</li><br>
</ul></div></div><br>
<div><div><ul><li>Walking (variable surfaces)</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 1-10 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 11-25 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 26-40 pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Pushing/Pulling 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Bending/Stooping</li><br>
</ul></div></div><br>
<div><div><ul><li>Kneeling</li><br>
</ul></div></div><br>
<div><div><ul><li>Reaching above shoulder</li>
</ul></div></div><br>
</div></div><div>Occasionally (approximately 1-2 times per month)</div>
<div><div><div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
<div><div><ul><li>Lifting 26-40 pounds</li>
</ul></div></div><br>
</div></div><div>Rarely (1-5 times per year)</div>
<div><div><div><div><ul><li>Lifting 40+ pounds</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing stepstools</li><br>
</ul></div></div><br>
<div><div><ul><li>Climbing ladders</li><br>
</ul></div></div><br>
</div></div><div></div><div><b>NOTE: This</b> job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.</div>
<div></div><div><i>All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.</i></div><br>
<div></div><i>Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.</i></div></div></div></div></div><div></div>

Part-Time Customer Service Associate I - Withers