Qureos Mentor

Middleton Heat & Air

<div>Main Job Tasks and Responsibilities
<ul>
<li>Qualify customer information from the CSR, and dispatch to the correct technician</li>
<li>Make outgoing calls to schedule appointments with existing contract customers</li>
<li>Enter new customer information into the system when needed</li>
<li>Update existing customer information as needed</li>
<li>Follow up customer calls where necessary and communicate with techs/managers</li>
<li>Document all call information according to standard operating procedures</li></ul> 


Education and Experience
<ul>
<li>Proficient in relevant computer applications</li>
<li>Experience with Service Titan preferred but not required</li>
<li>Required language proficiency, along with the ability to enunciate</li>
<li>Knowledge of customer service principles and practices</li>
<li>Knowledge of accounting/billing practices</li>
<li>Knowledge of call center telephony and technology</li>
<li>Good data entry and typing skills (65 WPM minimum)</li>
<li>Knowledge of administration and clerical processes</li></ul> 


Key Competencies
<ul>
<li>verbal and written communication skills</li>
<li>listening skills</li>
<li>problem analysis and problem solving</li>
<li>basic accounting skills</li>
<li>customer service orientation</li>
<li>organizational skills</li>
<li>attention to detail</li>
<li>judgment</li>
<li>adaptability</li>
<li>team work</li>
<li>stress tolerance</li>
<li>resilience</li></ul> 


Accepting resumes via email.

Job Type: Full-time

Salary: 18-23 dollars per hour, depending on experience

Job Type: Full-time

Expected hours: 40 &ndash; 52 per week 
Benefits: 
<ul>
<li>
401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Flexible spending account</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Professional development assistance</li>
<li>Vision insurance</li></ul> 


Schedule: 
<ul>
<li>
8-hour shift</li>
<li>Day shift</li>
<li>Monday to Friday</li>
<li>Weekends as needed</li></ul> 


Work Location: In person</div>

Commercial HVAC Service Dispatcher

Join Middleton Heat & Air and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Middleton Heat & Air

About Company

Commercial HVAC Service Dispatcher