Qureos Mentor

Midea Group

<div>
 
 
 Summary Description
 
 
 
 
 
 
 To arrange supply of spare parts to distributor in a prompt and accurate manner.
 
 
 Coordinate with call center for escalation calls, happy call, KPI tracking and calls audit.
 
 
 
 
 
 
 Key Result Areas
 
 
 
 
 
 <ul>
 <li>
 Service Support
 </li>
 <li>
 Customer Service Delivery
 </li>
 <li>
 High level of communication with distributors &amp; factories
 </li>
 <li>
 Part fill ratio
 </li>
 <li>
 Lead Time Management
 </li>
 <li>
 Call Escalations
 </li>
 <li>
 Call audit for claim approval
 </li>
 <li>
 3PL Operation management
 </li>
 </ul>
 
 
 
 
 
 Major Duties &amp; Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Interface with distributor spare parts store executive/manager &amp; ensure their parts needs are being met
 </li>
 <li>
 Forecasting of spares based on past consumption trend &amp; educate to all distributors
 </li>
 <li>
 Take spare parts orders from distributors &amp; fill them as fast as possible ( Lead time )
 </li>
 <li>
 Update inventory control system &amp; parts exploded view with price to all distributors
 </li>
 <li>
 Notify distributor for spare parts discontinuation &amp; backorder status
 </li>
 <li>
 Develop &amp; share knowledge of all parts, parts history
 </li>
 <li>
 Handle distributors all spare parts tractions like receiving part orders, issuing PI&rsquo;s &amp; follow-up for purchase orders.
 </li>
 <li>
 Issue parts purchase order to factories &amp; follow-up for dispatches
 </li>
 <li>
 Supply cost of parts information
 </li>
 <li>
 Accept direction, follow instructions &amp; work well with other people
 </li>
 <li>
 Focus to increase revenue thru spare parts &amp; accessories sale
 </li>
 <li>
 Coordinate with call center and ASC/Distributor for escalation calls closure as per customer expectations.
 </li>
 <li>
 Happy call, KPI tracking with call center.
 </li>
 <li>
 Call audit for claim payment.
 </li>
 <li>
 Generate claim from iService and coordinate with ASC/Distributors and BU finance team for payments.
 </li>
 <li>
 Coordinate with 3PL for spares operation in KSA ( Future )
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Job Requirements
 
 
 
 
 
 <ul>
 <li>
 Must have ability to get along with a broad customer base
 </li>
 <li>
 Knowledge and experience of consumer durable industries spare parts &amp; claim management.
 </li>
 <li>
 High level of communication skill using all methods like email, phone etc.
 </li>
 <li>
 Experience with system inventory management like SAP/ORACAL or the ability to learn quickly
 </li>
 <li>
 Ability to lookup parts &amp; send PI&rsquo;s with accurate price to distributors
 </li>
 <li>
 Graduate/Diploma with Minimum 5 years of experience in service coordination in consumer durable organization.
 </li>
 </ul>
 
 
 
 
 
 
 
 What You'll be Joining
 
 
 
 
 
 Midea Consumer Appliances DMCC is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.
 
 
 The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.
 
 
 Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: &ldquo;To deliver the best products and services to our customers&rdquo;. We are proud of our agile, strong, and creative team who drive our growth.
 
 
 We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.
 
 
 With Midea Consumer Appliances DMCC you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let&rsquo;s grow together.
 
 
 
 
 <ul>
 <li>
 Get to know more: https://www.midea-group.com/
 </li>
 </ul>
 
 
</div>

Service Coordinator

<div>
 
 We are seeking a passionate and execution-oriented Product Marketing Manager / Product Manager who will be the nodal point for product planning and execution. For this role, you will be a creative and quantitative thinker.
 
 
 The candidate should be familiar with product trends, competitor landscape, consumer demand shifts, and distribution channel dynamics (offline and online) and he/she should deliver the acumen to develop an actionable plan towards profitable growth.
 
 
 This position also requires proven relationship management, multi-level communication skills and a high degree of organization.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Product Value assessment through benchmarking.
 </li>
 <li>
 Trends analysis of a wide range of country footprints in Middle East region
 </li>
 <li>
 Propose product lineups through downstream logic building.
 </li>
 <li>
 Plan and execute through distributors the product &amp; marketing related initiatives (e.g., Price Comparison, Specification planning &amp; USP creation, supporting consumer research initiated by the RHQ, Terminal Display Execution, Product Flooring, Go-to-market planning, Value Chain pricing, etc.)
 </li>
 <li>
 Work with various teams (design, content, product, sales) to ensure all projects are aligned with the guidelines and executed within the timelines.
 </li>
 <li>
 Help the sales management in creation of sales plan and channel penetration plan.
 </li>
 <li>
 Work closely with distributor`s team for all marketing and channel initiatives.
 </li>
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 Communicate the vision and value of new products to the channel and develop sales tools that facilitate the selling process.
 </li>
 <li>
 Review inventory levels and ensure product availability in all channels.
 </li>
 <li>
 Track sell-out data in each of the channels and report periodically
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Proven experience as sale and marketing/product manager/channel manager for at least 7-8 years in the home appliances industry in the country /region of Middle East or any individual country.
 </li>
 <li>
 Product Management experience for Air Conditioner category is an advantage
 </li>
 <li>
 Analytical mind and strong quantitative skills
 </li>
 <li>
 Efficiency in English
 </li>
 <li>
 Proficient in related software&rsquo;s especially Microsoft Office
 </li>
 <li>
 BSc/BA in Marketing, Communications is an advantage.
 </li>
 <li>
 Digital marketing skills is an advantage.
 </li>
 </ul>
 
 
 
 
 What You'll be Joining
 
 
 
 
 
 Midea Consumer Appliances DMCC is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.
 
 
 The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.
 
 
 Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: &ldquo;To deliver the best products and services to our customers&rdquo;. We are proud of our agile, strong, and creative team who drive our growth.
 
 
 We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.
 
 
 With Midea Consumer Appliances DMCC you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let&rsquo;s grow together.
 
 
 
 
 
 Get to know more: https://www.midea-group.com/
 
 
 
</div>

Product Manager-RAC

Join Midea Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Midea Group

ABOUT_COMPANY

Service Coordinator

Product Manager-RAC