Qureos Mentor

Milestone Technologies

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><p>
The Technical Writer will play a critical role in developing, standardizing, and maintaining high-quality documentation to support team communication, training, projects, and process optimization. This position requires a strong focus on writing Standard Operating Procedures (SOPs), implementing and maintaining documentation standards such as ISO-9001, and ensuring exceptional clarity and organization in all written materials. The ideal candidate will be highly skilled in English, detail-oriented, and adept at driving documentation excellence in a fast-paced environment.</p><p></p><p><b><br>
Work hours:</b> 2:30 PM &ndash; 11:30 PM IST (to ensure overlap with US counterparts) or 8:30 AM - 5:30 PM IST<br>
<b>Location:</b> Fully remote; a home office with strong Wi-Fi is required.</p><p></p><h2 class="jobSectionHeader"><b><br>
How You Will Make an Impact</b></h2><ul><li><b>
SOP Development:</b> Lead the creation, revision, and maintenance of clear, comprehensive Standard Operating Procedures (SOPs) to support operational consistency and compliance.</li><li><b>
Standards Implementation:</b> Implement and uphold documentation standards, including ISO-9001 or similar quality management frameworks, ensuring all materials meet regulatory and organizational requirements.</li><li><b>
Knowledge Base Management:</b> Audit current knowledge base systems, identify gaps, and provide strategic recommendations for improvements and standardization.</li><li><b>
Content Creation:</b> Write concise, accurate documentation including processes, best practices, communications, presentations, and training materials tailored to diverse audiences.</li><li><b>
Document Control:</b> Organize and maintain a robust document library for the communications team, ensuring effective document control, versioning, and accessibility.</li><li><b>
Process Simplification:</b> Translate complex processes and procedures into clear, understandable language, workflows, and step-by-step instructions.</li><li><b>
Project Participation:</b> Engage in all phases of documentation development, from project planning through release, including writing, editing, and publishing content.</li><li><b>
Operational Efficiency:</b> Identify and communicate opportunities for process improvement while documenting content, collaborating with subject matter experts (SMEs) and managers.</li><li><b>
Collaboration:</b> Work cross-functionally with various teams to ensure documentation meets its intended purpose, is delivered on schedule, and aligns with organizational standards.</li><li><b>
File Management:</b> Lead or assist with initiatives related to document retention, file naming conventions, and file storage best practices.</li><li><b>
Audience Adaptation:</b> Tailor content to fit the needs of different audiences, applying context and best practices for each content type.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
What You Will Need to Succeed</b></h2><ul><li><b>
Education:</b> Bachelor&rsquo;s degree required.</li><li><b>
Experience:</b> Minimum of 3 years&rsquo; experience as a Technical Writer, Content Specialist, or similar role, with a proven track record of writing SOPs and implementing documentation standards.</li><li><b>
Language Skills:</b> Exceptional command of written and spoken English, with the ability to communicate complex information clearly and concisely.</li><li><b>
Organizational Skills:</b> Highly organized, detail-oriented, and able to manage multiple documentation projects simultaneously.</li><li><b>
Technical Proficiency:</b> Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Visio).</li><li><b>
Document Management:</b> Experience with document control systems, file management, and versioning best practices.</li><li><b>
Standards Knowledge:</b> Familiarity with ISO-9001 or other quality management/documentation standards.</li><li><b>
Collaboration:</b> Strong interpersonal skills and ability to work effectively with cross-functional teams.</li><li><b>
Creative/Design Skills:</b> Experience with creative or graphic design tools (Adobe Photoshop, Illustrator, InDesign, Quark).</li><li><b>
Editorial Skills:</b> Editorial, copywriting, and/or analytics experience.</li><li><b>
Preferred:</b> Experience with Tableau or similar data visualization tools is a plus.</li></ul><p></p><p><b><br>
This role is ideal for a highly organized, standards-driven technical writer who excels at creating clear, compliant, and impactful documentation in support of organizational excellence.</b></p><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range:<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Technical Writer

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><h2 class="jobSectionHeader"><b>
Position Overview</b></h2><p>
The Multimedia Specialist will play a key role in supporting the creative vision and execution of graphics, video, and digital assets for a US-based company. Reporting directly to the Lead, Graphics &amp; Multimedia Design, this position collaborates closely with designers, technical writers, and cross-functional teams to deliver high-quality multimedia content that aligns with organizational goals and brand standards.</p><p></p><p><b><br>
Work hours:</b> 2:30 PM &ndash; 11:30 PM IST (to ensure overlap with US counterparts) or 8:30 AM - 5:30 PM IST<br>
<b>Location:</b> Fully remote; a home office with strong Wi-Fi is required.</p><p></p><h2 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h2><ul><li><b>
Content Creation:</b> Design and produce engaging multimedia assets, including graphics, illustrations, videos, animations, and presentation materials for various platforms (desktop, mobile, Android, iOS).</li><li><b>
Video Production:</b> Assist with filming, editing, and post-production of video content for executive presentations, training, and organizational communications.</li><li><b>
Graphic Design:</b> Create visual assets for branding, campaigns, events, and internal communications, following established brand guidelines.</li><li><b>
Collaboration:</b> Work closely with the Lead and other team members to brainstorm, develop, and refine creative concepts and solutions.</li><li><b>
Asset Management:</b> Organize and maintain digital files, ensuring proper version control and accessibility for the team.</li><li><b>
Quality Assurance:</b> Review and optimize multimedia deliverables to meet technical requirements and organizational standards.</li><li><b>
Support Reporting:</b> Contribute to the creation of executive reports and presentation materials, ensuring clarity and visual impact.</li><li><b>
Process Improvement:</b> Suggest and implement improvements to creative workflows and asset management processes.</li><li><b>
Social Media:</b> Assist in developing visual content for social media channels, ensuring consistency and engagement.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><ul><li>
Bachelor&rsquo;s degree in Multimedia, Graphic Design, Communications, or related field, or 2+ years of relevant experience.</li><li>
Proficiency with industry-standard design and multimedia tools (Adobe Creative Suite: Photoshop, Illustrator, InDesign, Premiere Pro, After Effects; Sketch or similar).</li><li>
Experience in video production, including filming and editing.</li><li>
Strong graphic design skills, with a portfolio demonstrating creative and technical expertise.</li><li>
Familiarity with animation and prototyping tools (e.g., After Effects, Adobe Edge, or similar).</li><li>
Basic photography skills, with the ability to capture and edit professional-quality images.</li><li>
Understanding of design for desktop and mobile platforms (Android/iOS).</li><li>
Excellent organizational and time management skills.</li><li>
Ability to work collaboratively in a remote, cross-functional team environment.</li><li>
Social media savvy, especially with visual content creation.</li><li>
Self-motivated and able to meet project deadlines.</li></ul><p></p><p><b><br>
This role is ideal for a creative professional eager to grow their multimedia skills and contribute to impactful visual storytelling in a dynamic, client-focused environment.</b></p><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range:<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Graphics & Design Specialist

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><h1 class="jobSectionHeader"><b>
Lead, Graphics &amp; Multimedia Design</b></h1><p></p><p><b><br>
This is a dedicated, client-facing role supporting a US-based company. The Lead will oversee local designers and technical writers, providing direction, mentorship, and quality assurance for all creative outputs.</b></p><p></p><p><b><br>
Work hours:</b> 2:30 PM &ndash; 11:30 PM IST (to ensure overlap with US counterparts).<br>
<b>Location:</b> Fully remote; a home office with strong Wi-Fi is required.</p><p></p><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><ul><li><b>
Lead and Oversee Creative Team:</b> Supervise, mentor, and coordinate a team of designers and technical writers, ensuring high-quality deliverables and professional growth.</li><li><b>
Client Engagement:</b> Act as the primary creative point of contact for clients, understanding their needs and translating them into effective design solutions.</li><li><b>
Creative Direction:</b> Drive the creative vision for graphics and multimedia projects, ensuring alignment with organizational goals and brand guidelines.</li><li><b>
Project Management:</b> Coordinate, lead, and kick off project solution efforts with management; manage and prioritize workflow for asset creation and delivery.</li><li><b>
Design Execution:</b> Oversee and contribute to the creation of high-quality visual assets, including downloadable PDFs, illustrations, executive presentations, and digital content for desktop and mobile platforms (Android/iOS).</li><li><b>
Multimedia Production:</b> Lead video and animation projects, from concept through filming and editing, ensuring professional quality and alignment with project objectives.</li><li><b>
Branding &amp; Campaigns:</b> Guide the team in developing branding guidelines, communication graphics, campaign materials, and creative assets for events and organizational promotion.</li><li><b>
Process Improvement:</b> Source and implement innovative solutions, refine creative processes, and establish best practices for executive requests and reporting.</li><li><b>
Cross-Functional Collaboration:</b> Communicate and collaborate effectively with cross-functional teams, presenting ideas and design rationale clearly to both technical and non-technical stakeholders.</li><li><b>
Quality Assurance:</b> Ensure all creative outputs meet technical constraints, platform requirements, and organizational standards.</li><li><b>
Asset Management:</b> Organize and maintain digital file and folder directories, ensuring efficient access and version control.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><ul><li>
Bachelor&rsquo;s degree in Arts, Design, or related field, or 5+ years of relevant experience in graphics and multimedia design.</li><li>
Proven experience leading and mentoring a team of design specialists.</li><li>
Expertise with industry-standard design tools (Adobe Creative Suite: Photoshop, Illustrator, InDesign, After Effects, Premiere Pro; Sketch or similar).</li><li>
Advanced skills in Adobe Photoshop, including smart object function, layer organization, and advanced tool usage.</li><li>
Animation and prototyping experience (e.g., Adobe Edge, After Effects, or similar; ability to create simple GIFs and motion graphics).</li><li>
Video production skills, including filming (from mobile to professional equipment) and editing.</li><li>
Strong photography skills, with the ability to produce professional-quality images.</li><li>
Social media savvy, especially regarding visual content strategy and execution.</li><li>
Experience designing for both desktop and mobile platforms (Android/iOS), with a strong understanding of technical constraints and user-centered design.</li><li>
Excellent time management, organizational, and multitasking abilities.</li><li>
Self-motivated, proactive, and able to meet critical project deadlines.</li><li>
Experience with event design and support.</li><li>
Proficiency in creating tracking tools and functional spreadsheets (Excel or similar).</li></ul><p></p><p><b><br>
This role is ideal for a creative leader passionate about driving impactful visual storytelling and multimedia design in a fast-paced, client-focused environment.</b></p><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range:<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Design and Graphics Lead

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><p>
The Logistics Lead is responsible for overseeing the activities and responsibilities of the Logistics team. This includes inbound, outbound, deployment, and supply depot services at all offices. This role is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Additionally, this role will require prompt and concise communication with Service Delivery Leadership and operations Management daily.</p><div><b>
How You Will Make a Difference:</b><br>
<br>
<ul><li>Works directly with the Operations Manager to coordinate, prioritize, and maintain optimal service execution toward goals and expectations of client-specific key performance indicators</li><li>Observe and report on service trends across individuals and the team as a whole</li><li>The main point of escalation for issues that are blocking the Logistics Technicians</li><li>Completing and supervising requests for materials and equipment</li><li>Managing Inbound services and shipment deliveries to appropriate locations and remote end users</li><li>Managing deployment to all local sites</li><li>Understanding threshold and demand for local sites, and maintaining proper inventory levels for completing client requests</li><li>Ownership and management of inventory and service health of all respective sites, including participating in the various duties where needed to maintain service success</li><li>Oversees or conducts the initiation of monthly cycle counts and documentation that follows</li><li>Categorize variances, track root causes, and follow up on remaining open tasks</li><li>Orchestrate Cycle Count by identifying participants and following cycle count procedure documentation</li><li>Report trends and observations, actively participate, and lead root cause analysis to resolve issues</li><li>Drives and reports on all process improvement gains in their area</li><li>Works with their team and Operations Manager to identify and create process improvements</li><li>Work with cross-functional teams to resolve issues and provide optimal service execution</li><li>Lead and drive special projects with a sense of urgency and ensure the results meet the agreed quality level</li><li>Report out daily on all shortages or issues that block your department from providing client-specific key performance indicators</li><li>Collaborate with local and regional inventory control personnel to ensure cycle count KPIs are maintained</li></ul></div><p><b>
What You Will Need to Succeed:</b></p><div><ul><li><br>
Bachelor's Degree preferred or equivalent work experience</li><li>3+ years of Leadership Experience with IT Service Delivery Management or Logistics environment</li><li>Experience interfacing with management is required</li><li>Successful project management experience</li><li>Ability to establish relationships with Business Teams</li><li>Strong Computer skills (MS Word, Excel, Teams)</li><li>Familiar with common metrics used in the IT industry</li><li>Excellent ticket management, verbal &amp; written communication skills, combined with relentless follow-up</li><li>Loves working in a team-oriented environment and is highly motivated to provide a positive user experience</li><li>Open and transparent about weaknesses and strengths</li><li>Independent critical and creative thinking</li><li>Must be comfortable working in a fast-paced, demanding environment, under immense pressure</li></ul></div><p>
#LI-LC1</p><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range:<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Data Center Logistics Lead

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><p><b>
Specialist IS Architect &ndash; Workday Recruiting &amp; Talent Performance</b></p><p><b>
Roles &amp; Responsibilities:</b></p><ul><li>
Develop and maintain the enterprise architecture vision and strategy for the Workday and Eightfold platforms, ensuring alignment with business and HR transformation objectives.</li><li>
Define and maintain the architectural roadmap for Recruiting, Talent Performance, and related HCM capabilities, ensuring scalability, performance, and compliance.</li><li>
Establish and enforce architectural standards, design principles, and governance frameworks for Workday configurations, integrations, and workflows.</li><li>
Partner with HR, Talent, and IT stakeholders to analyze business requirements and translate them into scalable, configurable Workday solutions.</li><li>
Lead end-to-end solution design for Recruiting, Talent, and associated modules &mdash; including Job Application, Offer, Employment Agreement, Performance Reviews, Goals, Career Development, and Skills.</li><li>
Oversee Workday configuration strategy across Recruiting and Performance, ensuring cross-module integration with HCM, Compensation, and Integrations.</li><li>
Evaluate and recommend new capabilities and emerging technologies to enhance the HR and Talent ecosystem, particularly around talent intelligence and automation.</li><li>
Identify and mitigate architectural and design risks, ensuring solutions are secure, scalable, and compliant with enterprise standards.</li><li>
Maintain comprehensive documentation including architectural diagrams, data models, and integration maps.</li><li>
Support Workday report and calculated field development, ensuring data accuracy and performance alignment.</li><li>
Drive continuous improvement through architectural optimization, configuration reuse, and simplification of complex business processes.</li><li>
Collaborate with Product Owners, Technical Architects, and HR leaders to ensure seamless delivery of enhancements and new capabilities.</li><li>
Guide solution validation, design reviews, and impact assessments for all major releases and platform changes.</li><li>
Provide thought leadership on Workday Recruiting and Talent Performance best practices, ensuring the platform evolves with organizational needs.</li></ul><h3 class="jobSectionHeader"><b>
Basic Qualifications</b></h3><ul><li>
Doctorate degree <b>OR</b></li><li>
Master&rsquo;s degree and 4&ndash;6 years of IT or Computer Science experience <b>OR</b></li><li>
Bachelor&rsquo;s degree and 6&ndash;8 years of IT or Computer Science experience <b>OR</b></li><li>
Diploma and 10&ndash;12 years of IT or Computer Science experience</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><p><b>
Must-Have Skills</b></p><ul><li>
Strong <b>architectural design and modeling</b> expertise, with ability to translate HR strategies into scalable system solutions.</li><li>
Proven experience in <b>solution design and business process reengineering</b> within a regulated environment.</li><li>
Hands-on configuration experience with <b>Workday Recruiting and Talent Management</b> processes &mdash; Job Applications, Offers, Employment Agreements, Performance Reviews, Goals, Career Development, Talent Reviews, and Skills.</li><li>
Expertise in <b>Workday Reporting</b>, including creation of complex calculated fields and data models.</li><li>
Cross-functional understanding of <b>Workday HCM, Compensation, and Integrations</b>, ensuring unified data flow and process orchestration.</li></ul><p><b>
Business Architecture Competencies</b></p><ul><li><b>
Business Strategy Alignment:</b> Ensure Workday capabilities support long-term HR and enterprise goals.</li><li><b>
Process Reengineering:</b> Identify inefficiencies and design optimized business processes leveraging platform automation.</li><li><b>
Non-Functional Design:</b> Incorporate scalability, performance, reliability, and security into architectural blueprints.</li><li><b>
Organizational Change Management:</b> Drive adoption and transformation initiatives tied to new HR and Talent capabilities.</li><li><b>
Partner Engagement:</b> Build strong relationships with HR, IT, and vendor partners to ensure delivery success.</li><li><b>
Security and Compliance:</b> Apply deep understanding of <b>API security standards and data privacy requirements</b>.</li></ul><p><b>
Good-to-Have Skills</b></p><ul><li>
Strong solution design and problem-solving capabilities across complex HR landscapes.</li><li>
Ability to evaluate and integrate emerging HR tech (AI, analytics, talent intelligence).</li><li>
Proven experience in developing <b>differentiated, business-ready solutions</b> aligned to enterprise architecture goals.</li></ul><h3 class="jobSectionHeader"><b>
Professional Certifications</b></h3><ul><li><b>
Workday Certifications</b> in HCM, Recruiting, Integrations, or Talent &amp; Performance (preferred).</li></ul><h3 class="jobSectionHeader"><b>
Soft Skills</b></h3><ul><li>
Excellent analytical, critical-thinking, and problem-solving abilities.</li><li>
Strong communication and stakeholder engagement across business and technical teams.</li><li>
Effective team collaborator with presentation and influencing skills at leadership level.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range:<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Specialist IS Architect – Workday Recruiting and Talent Performance - (NPW)

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><div>
We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. The role involves supporting both Mac and PC environments, resolving complex technical issues efficiently, and valuing the people behind the problems. This position operates Monday through Friday during standard business hours.<br>
<br>
<ul><li>Provide hardware and software IT support and technical education to end users, both remotely and onsite.</li><li>Apply critical thinking to efficiently troubleshoot simple and complex user requests and issues, providing context and information for the best solutions.</li><li>Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.</li><li>Support user requests, perform break/fix or remote installations as needed.</li><li>Support AV for internal and customer-facing events.</li><li>Lead in ticket processes and provide coaching for other Technicians when workflow deficiencies are identified.</li><li>Have a deep understanding of defined team metrics and take actions based on current trends in Service.</li><li>Document systems and ensure continuous process improvement.</li><li>Display learning agility by actively seeking answers when technically challenged.</li><li>Seek feedback from other Help Desk Technicians to optimize and improve support, maintaining a solid understanding of general user support needs and requirements.</li></ul></div><p>
Qualifications</p><ul><li>Minimum 1+ years of experience in a Help Desk role with walk-up service required; VIP support preferred.</li><li>Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures.</li><li>Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace.</li><li>Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required.</li><li>Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.</li><li>Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred.</li></ul><p>
Skills</p><ul><li>Effective interpersonal communication skills with a high degree of empathy are a must.</li><li>Can deliver outstanding customer service and provide simplified explanations of complex technical issues.</li><li>Applies critical thinking and root cause analysis to complex end-user requests and incidents.</li><li>Ability to support others in a team environment, as well as the ability to work with limited supervision.</li><li>Adapts well to ever-changing needs and business processes.</li><li>Ability to facilitate or teach is highly preferred.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range:<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Service Desk L1 Technician

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><p><b>
Role Overview:</b></p><p>
Seeking an experienced Senior Data Engineer to lead data ingestion, transformation, and optimization initiatives using the modern Apache and Azure data stack. The role involves working on scalable pipelines, large-scale distributed systems, and data lake management.</p><p><b>
Core Responsibilities:</b></p><ul><li>
Build and manage high-volume data pipelines using Spark/Databricks.</li><li>
Implement ELT frameworks using Azure Data Factory/Synapse Pipelines.</li><li>
Optimize large-scale datasets in Delta/Iceberg formats.</li><li>
Implement robust data quality, monitoring, and governance layers.</li><li>
Collaborate with Data Scientists, Analysts, and Business stakeholders.</li></ul><p><b>
Technical Stack:</b></p><ul><li><b>
Big Data:</b> Apache Spark, Kafka, Hive, Airflow, Hudi/Iceberg</li><li><b>
Cloud:</b> Azure (Synapse, ADF, ADLS Gen2), Databricks, AWS (Glue/S3)</li><li><b>
Languages:</b> Python, Scala, SQL</li><li><b>
Storage Formats:</b> Delta Lake, Iceberg, Parquet, ORC</li><li><b>
CI/CD:</b> Azure DevOps, Terraform (infra as code), Git</li></ul><p></p><p><b><br>
Senior Data Engineer (Apache Stack + Databricks/Synapse)</b></p><p><b>
Experience:</b> 5&ndash;8 Years<br>
<b>Location:</b> Kochi<br>
<b>Job Type:</b> Full-time</p><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range:<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Senior Data Engineer - (NPW)

Join Milestone Technologies and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.