Qureos Mentor

Milestone Technologies

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><p>
Responsibilities</p><ul><li>Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience</li><li>Obtain and record all significant efforts during the investigation and mitigation of a service outage</li><li>Craft clear, concise summaries of triage and mitigation efforts and the current service state</li><li>Identify and document significant milestones during the investigation and mitigation of a service outage</li><li>Identify and document key stakeholders involved in the investigation and mitigation of a service outage</li><li>Coordinate with service engineers to identify additional support and quickly engage those resources when necessary</li><li>Communicate with multiple stakeholders during service outage investigations via voice and chat</li><li>Coordinate closely with peers and team leaders during complex or extended service outages</li><li>Prepare postmortem documentation for the outage root cause analysis</li><li>Respond to manual escalations and communications with the assistance of a senior team member or shift lead</li><li>Monitor communication tools to track incoming incidents and assign them to the appropriate team member</li></ul><p>
Skills</p><ul><li>1+ years of experience in IT support fields such as operations or service desk</li><li>Experience in following procedures, gathering metrics, and monitoring automated and manual notifications</li><li>Experience supporting enterprise-level applications, server hardware, databases, and networks</li><li>Experience using alerting, incident management, and work tracking tools like ServiceNow or Jira</li><li>Demonstrated ability to respond quickly and follow complex processes in a dynamic environment</li><li>Proven capacity to balance multiple responsibilities without compromising work quality, even in high-pressure situations</li><li>Highly motivated, detail-oriented individual contributor with outstanding organizational skills</li><li>Strong interpersonal and verbal communication skills, capable of working effectively within a diverse team</li><li>Superior written communication skills, including following basic English grammar rules, using templates, and adhering to documented styles and standards</li><li>Excellent customer service skills, responding to questions and urgent requests in a helpful, empathetic, and professional manner</li><li>Ability to work as part of a 24x7x365 team with shifts that include weekends and public holidays</li></ul><p>
Qualifications</p><ul><li>IT-related degree or certification</li><li>Working knowledge of ITIL or a similar service management model</li><li>Prior experience working in a large multinational team</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range:<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Incident Management Analyst L1

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><div>
Milestone Logistics Specialists are responsible for safely moving all of the parts into, out of, and around the client Data Centers using a variety of technology and equipment.</div><div>
</div><div><b>
How You Will Make a Difference:</b></div><ul><li>
Work on a team of logistics specialists who work together and independently as required</li><li>
Maintain strict inventory control and conduct accurate system transactions</li><li>
Ensure accurate and timely shipments and receipts</li><li>
Transport inventory by hand, material handling equipment (i.e. forklifts or pallet jacks), and box truck (No commercial driver's license required) by all safety procedures and protocol</li><li>
Complete other duties that may be assigned as required with consideration for quality, safety, and efficiency</li><li>
Commit to excellence in your contribution to overall Service Delivery</li><li>
Align with our Milestone Core Values of a Sense of Urgency, Collaboration, Open Honest Respectful Communication, Do What We Say, and going Above and Beyond</li></ul><p></p><div><b><br>
 </b><b>What You Will Need to Succeed:</b></div><ul><li>
High School Diploma or GED equivalent</li><li><div>
Minimum 1 year of operations or material handling experience in a warehouse, manufacturing, or distribution center environment</div></li><li>
Ability to work with instruction as part of a larger team</li><li>
Initiative to complete tasks as assigned independently of the team</li><li>
Agility to manage changing workload priorities as directed</li><li>
Ensure a positive, respectful, and professional attitude in everything you do</li><li>
Competency in understanding and performing workplace safety basics Good written and verbal communication skills</li><li>
Excellent Customer Service skills</li><li>
Demonstrate a willingness to be challenged and learn new skills</li><li>
Inventory control skills, manage priorities and workflow Computer, iPad, and iPhone literate</li><li>
Proficient in Windows, Apple (Mac and iPad) and peripheral devices</li><li>
Experience driving forklift or electric pallet jack experience</li></ul><p></p><div><b><br>
 </b><b>Physical Demands:</b></div><ul><li>
May require up to 25% travel</li><li>
May require extended periods on your feet</li><li>
May require miles of walking per day throughout the Warehouse and/or Data Center</li></ul><p></p><p><br>
#LI-TK3</p><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range:<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Data Center Logistics Associate L1

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><p>
A unique position in which Logistics Specialist 3 is responsible for the execution of material logistics in a data center environment. This includes the shipping/receiving, storage, distribution, and cycle counting of data center material.</p><div>
How You Will Make a Difference:<br>
<br>
<ul><li>Demonstrate leadership or point of contact during shift assignments</li><li>Participate in the development and implementation of goals, objectives, policies, and priorities of the organization</li><li>Oversee and supervise 3-4 hourly logistics personnel for assigned operations</li><li>Direct and review work plan for assigned staff within assigned area</li><li>Conduct a review of team members' Support of DC operations including but not limited to receiving, storing, and shipping materials</li><li>Maintain strict inventory control Ensure accurate and timely shipments and receipts receiving</li><li>Maintain accurate records and metrics, audit as necessary</li><li>Assist in monthly and/or annual physical inventories; provide inventory reports</li><li>Identify, document, and implement opportunities for continuous improvement</li><li>Keep a strong working knowledge of all operating systems in the work area</li><li>Participate in order planning for the facilities team</li><li>Manage tasks and vendor inventory orders</li><li>Participate in inventory audits Receipt</li><li>Management Support OFCI (Construction&sbquo; Bulk Inventory)</li><li>Coordinate with 3-way match receiving and assist with bulk and asset receiving when necessary</li></ul></div><p>
What You Will Need to Succeed:</p><ul><li>HS Diploma or GED</li><li>Bachelor's Degree or Logistics-related certification(s)</li><li>Minimum 3 years of experience in warehouse, inventory, or related field and a minimum of 6 months in a supervisory or leadership role</li><li>Proficient in MS Office (specifically Excel)</li><li>Excellent customer service and relationship management skills</li><li>Knowledge of warehouse operations, inventory management, and client service management</li><li>Excellent written and oral communication skills</li><li>Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm</li><li>Work independently and as a member of various teams and committees</li><li>Good judgment with the ability to make timely and sound decisions</li><li>Understand all safety requirements and cautions</li><li>Able to safely lift and move a minimum of fifty (50) pounds and can stand the duration of the shift</li></ul><p><b>
Physical Demands</b></p><ul><li>May require up to 25% travel</li><li>May require extended periods on your feet</li><li>May require miles of walking per day throughout the Warehouse and/or Data Center</li></ul><p>
#LI-MM1</p><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range:<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Data Center Logistics Associate L3

Join Milestone Technologies and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Milestone Technologies

ABOUT_COMPANY

Incident Management Analyst L1

Data Center Logistics Associate L1

Data Center Logistics Associate L3