Qureos Mentor

Millennium Hotels & Resorts

<div>Hotel Name: Millennium Hotel Durham
Location: Onsite &ndash; Durham, NC
Salary Range: Not Required by NC
Join the Team at Millennium Durham
At Millennium Durham, we believe great hospitality is more than a service&mdash;it&rsquo;s how we make people feel. Every interaction is an opportunity to create comfort, connection, and a lasting impression.
About Millennium Durham
Located just minutes from Duke University and Duke University Hospital, Millennium Durham is a full-service hotel at the center of one of North Carolina&rsquo;s most dynamic and fast-growing markets.
With over 300 guest rooms, expansive meeting and event space, and amenities designed for both business and leisure travelers, the hotel serves as a hub for corporate guests, university visitors, and group business.
As part of Millennium Hotels &amp; Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence&mdash;driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.&quot;
At Millennium, we are guided by our core values:<ul><li>
Passion for Hospitality &ndash; Delivering meaningful and memorable guest experiences</li><li>
Entrepreneurial &ndash; Taking ownership and acting with agility</li><li>
Innovation &amp; Progressive &ndash; Continuously improving how we operate and serve</li><li>
Solutions &amp; Results Oriented &ndash; Staying adaptable and focused on results</li></ul>
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role: Front Desk Agent
As our Front Desk Agent, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.
This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.&quot;
Your Impact
You are the face of the hotel&mdash;creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.
What You&rsquo;ll Be Doing
Guest Experience
<ul><li>Deliver exceptional service rooted in passion for hospitality
</li><li>Anticipate needs and respond with a solutions-first mindset
</li><li>Create memorable, personalized experiences for every guest
</li></ul>Team Collaboration
<ul><li>Work collaboratively across teams to achieve shared goals
</li><li>Communicate effectively and contribute to a positive work environment
</li><li>Support a culture of respect, energy, and accountability
</li></ul>Compliance &amp; Standards
<ul><li>Follow all company policies, safety standards, and procedures
</li><li>Maintain accuracy in processes, reporting, and documentation
</li>Uphold a culture of accountability and operational excellence 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Passion for hospitality and delivering exceptional service
</li><li>Strong communication and interpersonal skills
</li><li>Ability to work in a fast-paced, dynamic environment
</li><li>Solutions-oriented mindset with attention to detail</li><li>
Flexibility to work varied schedules, including evenings, weekends, and holidays
</li></ul>Technical / Role-Specific Requirements
Front Desk / Guest Services:
<ul><li>Experience in customer service or hospitality preferred
</li><li>Familiarity with PMS systems (e.g., Opera) is a plus
</li></ul>Education
High school diploma or equivalent required 
<ul><li>
</li></ul> 
 
Benefits 
At Millennium Hotels &amp; Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
<ul><li>Medical, Dental &amp; Vision Insurance
</li><li>Company-paid Life and AD&amp;D Insurance
</li><li>Short-Term and Long-Term Disability Coverage
</li><li>401(k) Retirement Plan with Company Match (where applicable)
</li><li>Paid Time Off &amp; Paid Holidays
</li><li>Hotel Room Discounts across our global portfolio
</li><li>Employee Assistance Program (EAP)</li></ul>
Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels &amp; Resorts, you&rsquo;re not just taking on a role&mdash;you&rsquo;re joining a global organization committed to people, performance, and growth. 
Whether you&rsquo;re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. 
 
If you&rsquo;re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.</div>

Hotel Front Desk Agent

Join Millennium Hotels & Resorts and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Millennium Hotels & Resorts

About Company

Hotel Front Desk Agent