Qureos Mentor

Millennium Plaza Downtow...

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Key Job Responsibilities:Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.Provide information about room availability, rates, and hotel amenities.Ensure accurate and efficient processing of guest reservations.Address guest inquiries and concerns related to bookings and accommodation.Verify guest information and payment details to confirm reservations.Offer assistance and recommendations to guests based on their preferences and needs.Promote special offers, packages, and discounts to enhance the guest experience.Maintain up-to-date knowledge of hotel policies, procedures, and room types.Collaborate with the reservations team to ensure accurate room inventory management.Assist with group reservations and bookings as needed.Uphold a high standard of customer service and professionalism in all interactions.Participate in ongoing training to improve reservation skills and knowledge.Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.Adhere to the company s environmental, health, and safety procedures and policies.

Reservations Agent

Professionally and warmly receive each Guest call, ensuring a friendly interaction.Foster effective communication with all relevant departments to ensure seamless service delivery.Address every query with politeness and courtesy, consistently exceeding Guest expectations.Greet Guests by name upon calling, adhering to the established standard.Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.Cultivate awareness of Guest profiles through the Opera Guest profile system.Complete long-distance call vouchers and accurately record them on the traffic sheet.Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.Take messages for Guests and Management in accordance with prescribed standards.Uphold environmental, health, and safety standards in alignment with organizational policies.Adhere to the company s environmental, health, and safety procedures and policies.

Telephone Operator

Join Millennium Plaza Downtow... and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Millennium Plaza Downtow...

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Reservations Agent

Telephone Operator