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Milwaukee Eye Care Associates

<div>Description:

Now Hiring: Full-Time Medical Call Center &amp; Patient Service Representative 
Join our growing ophthalmology practice and play a key role in both our call center and front desk operations!
We are looking for a reliable and customer-focused individual to join our team in a dual-role position. This person will primarily support our Call Center and be cross-trained as a Patient Service Representative (PSR) to provide coverage and support across our four metro Milwaukee clinic locations.
Travel Requirement: Must be flexible and willing to travel between all four Milwaukee-area offices.
Requirements:
<h3 class="jobSectionHeader">Key Responsibilities:</h3>
Call Center Duties:<ul><li>
Answer and place calls using a multi-line phone system</li><li>
Schedule appointments and manage follow-up calls</li><li>
Screen, route, and transfer calls; take accurate messages</li><li>
Provide basic clinic and appointment information to patients</li><li>
Enter and update patient demographic and insurance information</li><li>
Work efficiently in a fast-paced, high-volume environment</li></ul> 
Patient Service Representative Duties:<ul><li>
Greet and register patients at the front desk</li><li>
Verify insurance and collect co-pays</li><li>
Post payments and balance daily batches</li><li>
Assist with appointment check-in and check-out</li><li>
Support coverage at clinic front desks as needed 
</li></ul><h3 class="jobSectionHeader">
Qualifications:</h3><ul><li>
High School diploma or equivalent required</li><li>
2+ years of call center, receptionist, or customer service experience&mdash;medical setting preferred</li><li>
Strong appointment scheduling skills with attention to accuracy</li><li>
Proficient with Windows-based systems and basic office equipment</li><li>
Strong verbal and written communication skills</li><li>
Understanding of insurance verification, referrals, and authorizations is a plus</li><li>
Ability to multitask, stay organized, and work both independently and collaboratively 
</li></ul><h3 class="jobSectionHeader">
Benefits:</h3><ul><li>
Competitive pay</li><li>
Full benefits package (health, dental, vision, PTO, 401k, and more)</li><li>
Supportive team environment</li><li>
Opportunities for cross-training and growth</li></ul></div>

Medical Call Center & Patient Service Representative (Dual Role)

Join Milwaukee Eye Care Associates and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Milwaukee Eye Care Associates

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Medical Call Center & Patient Service Representative (Dual Role)