Qureos Mentor

MindSquare Technologies (India) Pvt. Ltd.

Key Responsibilities<ul><li>Log, track, and manage IT service tickets through ticketing tools (ServiceNow, Freshdesk, Jira, Remedy, etc.)</li><li>Provide L1/L2 support for incidents, service requests, and user queries</li><li>Troubleshoot hardware, software, network, email, VPN, and application issues</li><li>Follow ITIL processes for Incident, Request, and Problem Management</li><li>Escalate unresolved tickets to appropriate L2/L3 teams with proper documentation</li><li>Ensure SLA compliance and timely ticket closure</li><li>Communicate effectively with end users via email, phone, or chat</li><li>Perform root cause analysis for recurring issues and suggest improvements</li><li>Maintain accurate documentation and knowledge base articles</li><li>Coordinate with internal teams and vendors when required</li></ul>Required Skills<ul><li>Hands-on experience with IT ticketing tools</li><li>Basic knowledge of Windows, MS Office, Outlook, and Active Directory</li><li>Understanding of networking basics (LAN, WAN, DNS, DHCP)</li><li>Strong communication and customer support skills</li><li>Ability to prioritize and handle multiple tickets efficiently</li></ul>Preferred Skills (Good to Have)<ul><li>ITIL Foundation certification</li><li>Experience with remote support tools</li><li>Exposure to asset management and change management</li><li>Shift-based support experience</li></ul>Job Type: Full-timePay: ₹200,000.00 - ₹300,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

IT Helpdesk Analyst

Role: Application Data Operator &amp; Document Management Assistant ManagementLocation: Ramaiah Hospital, BengaluruExperience: Fresher (0&ndash;1 year)Qualification: Any degree background (Science, Commerce, Business Management, IT, etc.)About the RoleRamaiah Hospital is implementing a new Hospital Information System (HIS) to streamline patient care, clinical workflows, and administrative efficiency. As an Application Data Operator, you will play a critical role in ensuring accurate and consistent master data management during the rollout phase. This entry-level position is ideal for fresh graduates who are detail-oriented, eager to learn, and committed to supporting healthcare digitization.Key Responsibilities<ul><li>Enter, validate, and update master data records (patients, doctors, departments, services, billing codes, etc.) in the HIS.</li><li>Ensure accuracy, completeness, and consistency of data across modules.</li><li>Support migration of legacy data into the new HIS platform.</li><li>Collaborate with IT and hospital administration teams to maintain standardized data formats.</li><li>Generate basic reports and logs to track data entry progress.</li><li>Adhere to hospital data security, confidentiality, and compliance protocols.</li></ul>Required Skills &amp; Competencies<ul><li>Strong attention to detail and accuracy in data entry.</li><li>Basic computer literacy (MS Office, spreadsheets, typing skills).</li><li>Good communication skills to coordinate with clinical and administrative staff.</li><li>Discipline in following standard operating procedures (SOPs).</li><li>Commitment to patient data confidentiality and ethical handling of information.</li></ul>Job Type: Full-timePay: &#8377;12,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Application Data Operator

Join MindSquare Technologies (India) Pvt. Ltd. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MindSquare Technologies (India) Pvt. Ltd.

ABOUT_COMPANY

IT Helpdesk Analyst

Application Data Operator