Qureos Mentor

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
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 Troubleshoot hardware, software, and network-related issues.
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 Install, configure, and maintain IT systems and applications.
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 Monitor system performance and ensure availability.
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 Escalate complex issues to senior engineers or vendors when necessary.
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 Document incidents, solutions, and technical procedures.
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 Support system upgrades, patches, and maintenance activities.
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 Assist in implementation and deployment projects.
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 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
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 Good understanding of:
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 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
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 Active Directory and user management
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 Basic virtualization concepts (VMware / Hyper-V is a plus)
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 Backup and security best practices
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 Experience with ticketing systems.
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 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

<div>
 
 Job Title
 
 
 
 
 Pre-Sales Engineer
 
 
 
 
 Job Scope
 
 
 
 The Pre-Sales Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Act as a subject matter expert in technical/solutions design of the company products/services
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 <li>
 Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets
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 Create specific accounts for product(s), service(s) and sales plans pertaining to the company products/services
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 Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations
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 Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective
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 Build sound relationships with partners and customers in support of sales objectives;
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 Lead technical sales calls
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 Manage adoption, integration and value generation of offered products/services within the customer/partner business and related IT infrastructure
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 Complete required pre-sales documentations in a quick and accurate manner
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 Develop content, train and support partners and customers
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 Respond to after-hours support queries during assigned rotations and escalate issues if needed
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 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.
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 Experience (preferred) with Lenovo ThinkSystem, Lenovo ThinkAgile and storage solutions
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 Experience with Dell, HP, IBM compute, infrastructure, storage solutions
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 Experience with HCI platforms (Dell, Nutanix, VMware vSAN)
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 Good knowledge with cloud integration and hybrid infrastructure
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 Relevant certifications (Lenovo, Dell, VMware, Nutanix, Microsoft, etc.)
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or any other related field.
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience.
</div>

Pre-Sales Engineer

<div>
 
 Job Title
 
 
 
 
 Logistics Officer
 
 
 
 
 Job Scope
 
 
 
 The Logistics Officer is accountable for overseeing the inbound operations and inventory management. S/He maintains communication with carriers, suppliers, warehouses, custom brokers and others involved in the shipping and delivery of goods.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Manage outbound activities for customer orders
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 Manage outbound shipments, follow up with clearing and forwarding agents and monitor the turnaround time (TAT)
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 Process and document letter of credit (LC) for shipments
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 Coordinate and arrange transportation of shipments to destination
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 Track shipments and update customers on a timely basis
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 Cooperate with the sales and warehouse teams for smooth execution of shipments
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 Liaise with TRA department for obtaining Approvals
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 Coordinate with clearing agents and customs to maximize efficiency in terms of time and quality
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 Verify customs documentations for exports and transfer of ownership
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 Manage the stock movement through the warehouse management system
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 Perform monthly stock audits
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 Coordinate with the CRM and credit teams for invoicing customer orders
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 Prepare and maintain the warehouse petty cash
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration or any other related field
 
 
 
 Experience
 
 
 
 2 to 3 years of relevant experience preferably from IT industry background.
 
 
 Microsoft Excel
 
 
 Sound Knowledge of ERP Tools &ndash; preferable Orion &amp; WMS
 
 
</div>

Logistics Officer

Join Mindware and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mindware

About Company

Technical Support Engineer

Pre-Sales Engineer

Logistics Officer