Qureos Mentor

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
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 Troubleshoot hardware, software, and network-related issues.
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 Install, configure, and maintain IT systems and applications.
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 Monitor system performance and ensure availability.
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 Escalate complex issues to senior engineers or vendors when necessary.
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 Document incidents, solutions, and technical procedures.
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 Support system upgrades, patches, and maintenance activities.
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 <li>
 Assist in implementation and deployment projects.
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 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
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 <li>
 Good understanding of:
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 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
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 <li>
 Active Directory and user management
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 Basic virtualization concepts (VMware / Hyper-V is a plus)
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 Backup and security best practices
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 Experience with ticketing systems.
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 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

<div>
 
 Job Title
 
 
 
 
 Logistics Officer
 
 
 
 
 Job Scope
 
 
 
 The Logistics Officer is accountable for overseeing the inbound operations and inventory management. S/He maintains communication with carriers, suppliers, warehouses, custom brokers and others involved in the shipping and delivery of goods.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Manage outbound activities for customer orders
 </li>
 <li>
 Manage outbound shipments, follow up with clearing and forwarding agents and monitor the turnaround time (TAT)
 </li>
 <li>
 Process and document letter of credit (LC) for shipments
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 Coordinate and arrange transportation of shipments to destination
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 Track shipments and update customers on a timely basis
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 Cooperate with the sales and warehouse teams for smooth execution of shipments
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 Liaise with TRA department for obtaining Approvals
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 Coordinate with clearing agents and customs to maximize efficiency in terms of time and quality
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 <li>
 Verify customs documentations for exports and transfer of ownership
 </li>
 <li>
 Manage the stock movement through the warehouse management system
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 <li>
 Perform monthly stock audits
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 <li>
 Coordinate with the CRM and credit teams for invoicing customer orders
 </li>
 <li>
 Prepare and maintain the warehouse petty cash
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration or any other related field
 
 
 
 Experience
 
 
 
 2 to 3 years of relevant experience preferably from IT industry background.
 
 
 Microsoft Excel
 
 
 Sound Knowledge of ERP Tools &ndash; preferable Orion &amp; WMS
 
 
</div>

Logistics Officer

<div>
 
 Job Title
 
 
 
 
 Pre-Sales Engineer
 
 
 
 
 Job Scope
 
 
 
 The Cloud Pre-Sales Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Act as a subject matter expert in technical/solutions design of the company products/services
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 Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets
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 <li>
 Create specific accounts for product(s), service(s) and sales plans pertaining to the company products/services
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 <li>
 Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations
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 <li>
 Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective
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 Build sound relationships with partners and customers in support of sales objectives;
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 Lead technical sales calls
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 Manage adoption, integration and value generation of offered products/services within the customer/partner business and related IT infrastructure
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 Complete required pre-sales documentations in a quick and accurate manner
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 Develop content, train and support partners and customers
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 Respond to after-hours support queries during assigned rotations and escalate issues if needed
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 <li>
 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or any other related field.
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience in implementation of Cloud (Azure/AWS).
 
 
 Must have a cloud certification.
 
 
</div>

Pre-Sales Engineer

<div>
 
 Job Title
 
 
 
 
 Senior Pre-Sales Consultant
 
 
 
 
 Job Scope
 
 
 
 The Senior Pre-Sales Consultant is accountable for advising and coordinating with the sales team on all technical issues related but not limited to solution design and pre-sales implementations. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives.
 
 
 
 Main Duties And Responsibilities
 
 
 
 Technical and Operations
 
 
 <ul>
 <li>
 Build a detailed design, solution architecture and proposal for a new system
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 Review existing processes and document them accordingly
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 Review and evaluate a software product according to specified procedures and ensure users' needs are determined and met
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 Understand the goal of assigned projects, define design criteria and devise best solutions for clients
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 Ensure solutions stated in the statement of work are best practice and in line with client requirements
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 <li>
 Manage the sales bid process by responding to RFI&rsquo;s and RFP&rsquo;s
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 <li>
 Create individual bid packages/technical proposals for needed hardware/service resources
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 Work closely with the sales team to ensure successful closure of the sales process
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 <li>
 Review recommendations sent by vendors against requests for quote (RFQs), select the best vendor(s) and incorporate any recommended change meeting client needs
 </li>
 <li>
 Schedule and allocate all service resources required to implement solutions as designed
 </li>
 <li>
 Coordinate detailed engineering plans from each supplier, define project schedule and integrate into a complete cohesive system
 </li>
 <li>
 Lead technical sales calls
 </li>
 <li>
 Develop skills to articulate solutions to both technical and non-technical customers through written submissions and presentations
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 <li>
 Stay abreast of market trends, products and competitor landscapes
 
 
 
 </li>
 </ul>
 Talent Development
 
 
 <ul>
 <li>
 Lead and coach the team cultivating empowerment and ownership
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 Develop capabilities and secure a solid succession plan
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 <li>
 Conduct regular performance reviews, identify training needs and oversee development plans.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or any other related field.
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 7+ years of experience in a Pre-Sales role, specifically working with Huawei solutions
 </li>
 <li>
 Ability to understand customer requirements and translate them into effective Huawei-based solutions
 </li>
 <li>
 Excellent communication and stakeholder management skills
 
 
 
 </li>
 </ul>
</div>

Senior Pre-Sales Consultant

Join Mindware and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mindware

About Company

Technical Support Engineer

Logistics Officer

Pre-Sales Engineer

Senior Pre-Sales Consultant

Technical Support Engineer