Qureos Mentor

Miniclip

<div>
 
 
 
 Description;
 
 
 
 
 The Jr./Mid. Product Manager supports the development and optimization of mobile gaming products by contributing to the planning, execution, and monitoring of product initiatives. Operating at a developing professional level, this role applies standard product management practices to defined tasks while gaining exposure to broader product strategies. Working closely with cross-functional teams across engineering, design, data, and marketing, the Jr. / Mid. Product Manager helps ensure features and updates are delivered on time and to quality standards. Core activities include preparing product documentation, gathering and analyzing data, coordinating tasks, and supporting reporting needs. Outputs are reviewed by more senior colleagues, providing opportunities to learn, apply feedback, and build expertise in product management within a mobile gaming environment. This role lays the foundation for progression toward independent ownership of product responsibilities.
 
 
 
 
 
 
 We would like to emphasize that this role is solely for the purpose of creating a candidate pool.
 
 
 
 Miniclip is looking for a
 
 &ldquo;Jr. / Mid. Product Manager&rdquo;
 
 to hire in our
 
 Masomo (Turkey) Gaming Studio in &Idot;zmir.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Draft and maintain product documentation, including feature requirements, specifications, and workflows, under the guidance of senior product managers.
 </li>
 <li>
 Collect, organize, and analyze product data (e.g., player behavior, game performance, user feedback) to prepare initial reports that support decision-making.
 </li>
 <li>
 Contribute to roadmap discussions and prioritization processes by providing research and basic analysis of product opportunities.
 </li>
 <li>
 Collaborate with engineering, analytics, marketing and the other teams to assist in coordinating feature development, execution, and product releases.
 </li>
 <li>
 Support the tracking and monitoring of product initiatives, ensuring timelines, dependencies, and outcomes are documented and communicated.
 </li>
 <li>
 Participate in product experiments (e.g., A/B tests) by compiling results and preparing findings for review by senior colleagues.
 </li>
 <li>
 Research competitor products, industry trends, and market conditions to highlight potential risks and opportunities.
 </li>
 <li>
 Assist in organizing product-related activities, including release planning, feature reviews, and post-launch evaluations.
 </li>
 <li>
 Learn and apply standard product management practices, tools, and workflows, seeking feedback to build professional expertise.
 </li>
 </ul>
 
 
 
 What We're Looking For?
 
 
 
 <ul>
 <li>
 Typically 2-3 years of relevant professional experience, or equivalent academic/business exposure to product or game development.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Game Design, Computer Science, Marketing, or related field.
 </li>
 <li>
 Excellent skills in Excel - a must.
 </li>
 <li>
 High level of analytical and problem-solving skills with strong attention to detail.
 </li>
 <li>
 Adaptable self-starter with strong communication skills.
 </li>
 <li>
 Excellent speaking and verbal English skills.
 </li>
 <li>
 Residing in Izmir or will be able to reside in Izmir.
 </li>
 </ul>
 
 
 
 
 
 
 
 What Do We Offer?
 
 
 
 
 
 💰 Get paid in USD($) Currency / Competitive Salary and Bonus Package
 
 
 🏠 Relocation Package
 
 
 💵 Employee Referral Bonuses
 
 
 🍽️ Meal Card
 
 
 📚 Internal/External Training Opportunities
 
 
 &phone;️ Employee Support Program (Call Center Service)
 
 
 🎂 Birthday Leave
 
 
 🍳 Free Daily Breakfast
 
 
 🥂 Free Snacks and Beverages
 
 
 🩺 Private Medical Insurance
 
 
 🎉 Happy Hours &amp; Motivational Events
 
 
 
 
 
 
 About Miniclip:
 
 
 
 Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 70 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.
 
 
 Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
 
 
 To date, Miniclip&rsquo;s studios and companies have generated more than 10.5 billion downloads, including the following games: 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager&trade;, Football Rivals , Pure Sniper , Puzzle Page&trade;, Head Ball 2, Motorsport Manager, Darts of Fury, Ultimate Golf, Mini Football, Triple Match 3D&trade;, Agar.io, PowerWash Simulator, Sudoku.com&trade;, and We Are Warriors&trade;.
 
 
 For more information, visit https://miniclip.com/
 
</div>

Jr. / Mid. Product Manager

<div>
 
 
 Job Description
 
 
 
 Delivering business focused customer service in English and Turkish to improve a game experience to our players is very important for the Miniclip Player Support team.
 
 
 We&rsquo;re looking for a
 
 
 Jr. Player Support Representative
 
 
 to join our team in Izmir, who would help to handle feedback and complaints, find trends, try to identify the root cause behind the contact and take adequate actions in order to keep our players happy and engaged.
 
 
 
 
 
 
 
 This position requires working on-site in Izmir.
 
 
 
 
 
 
 
 Miniclip is looking for a
 
 &ldquo;Jr. Player Support Representative&rdquo;
 
 to hire in our
 
 Masomo (Turkey) Gaming Studio in &Idot;zmir.
 
 
 
 
 
 
 
 Responsibilities;
 
 
 
 You would mostly work with our biggest titles like Head Ball 2, Basketball Arena and upcoming games. As the first point of contact for inquiries from our customers, your primary responsibilities will include;
 
 
 
 
 <ul>
 <li>
 Review and manage incoming questions and feedback regarding accounts,
 </li>
 <li>
 purchases, gameplay, and technical issues by organising, tagging, and responding to
 </li>
 <li>
 tickets in line with protocol within the support tool.
 </li>
 <li>
 Identify trends in incoming enquiries and analyse the root causes of complaints
 </li>
 <li>
 across sources to drive business improvements and enhance the players&rsquo; experience.
 </li>
 <li>
 Ensuring that the information shared with players is up-to date and correct;
 </li>
 <li>
 Reporting technical issues, bugs and feedback to relevant teams (Production,
 </li>
 <li>
 Advertising, Marketing etc.);
 </li>
 <li>
 Suggesting ideas for improving player&rsquo;s experience in the game and our processes
 </li>
 </ul>
 
 
 
 
 
 What are we looking for?
 
 
 
 We&rsquo;re looking for a hard-working, team-oriented candidate who is passionate about providing support to our users. The ideal candidate has;
 
 
 
 
 <ul>
 <li>
 A proven track record of providing value-driven customer service in Technology industry (1+ years of experience)
 </li>
 <li>
 The ability to work under pressure in a fast-paced, agile environment
 </li>
 <li>
 Excellent attention to detail and ability to follow strict procedures even with repetitive tasks
 </li>
 <li>
 Approach tasks and decisions with a business-oriented mindset, considering the impact on company goals, player satisfaction, and overall e&ffilig;ciency
 </li>
 <li>
 Ability to adapt communication to effectively engage with players and stakeholders from diverse cultural backgrounds
 </li>
 <li>
 Knowledge of customer service-related software, ticketing systems
 </li>
 <li>
 Ability to prioritize and manage time effectively
 </li>
 <li>
 Excellent communication skills, including fluent written and spoken English
 </li>
 </ul>
 
 The following skills are desirable but not essential;
 
 <ul>
 <li>
 Experience in the gaming industry
 </li>
 <li>
 Knowledge of mobile gaming trends and of the mobile market in general
 </li>
 <li>
 Knowledge in GDPR and global movements on privacy and security
 </li>
 <li>
 Experience in Statistics, Project Management and/or Marketing
 </li>
 <li>
 Knowledge in Customer Experience concept
 </li>
 </ul>
 
 
 
 
 Please ensure that you upload your CV and a cover letter in English. CV in other languages will be automatically disqualified.
 
 
 
 
 
 
 
 
 What Do We Offer?
 
 
 
 
 
 💰 Get paid in USD($) Currency / Competitive Salary and Bonus Package
 
 
 🏠 Relocation Package
 
 
 💵 Employee Referral Bonuses
 
 
 🍽️ Meal Card
 
 
 📚 Internal/External Training Opportunities
 
 
 &phone;️ Employee Support Program (Call Center Service)
 
 
 🎂 Birthday Leave
 
 
 🍳 Free Daily Breakfast
 
 
 🥂 Free Snacks and Beverages
 
 
 🩺 Private Medical Insurance
 
 
 🎉 Happy Hours &amp; Motivational Events
 
 
 
 
 
 
 About Miniclip
 
 
 
 Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 70 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.
 
 
 Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
 
 
 To date, Miniclip&rsquo;s studios and companies have generated more than 10.5 billion downloads, including the following games 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager&trade;, Football Rivals , Pure Sniper , Puzzle Page&trade;, Head Ball 2, Motorsport Manager, Darts of Fury, Ultimate Golf, Mini Football, Triple Match 3D&trade;, Agar.io, PowerWash Simulator, Sudoku.com&trade;, and We Are Warriors&trade;.
 
 
 https//miniclip.com/
 
</div>

Junior Player Support Representative

Join Miniclip and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Miniclip

ABOUT_COMPANY

Jr. / Mid. Product Manager

Junior Player Support Representative