Qureos Mentor

Ministry of Education Dubai

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: As our Director of Digital Experience, you will lead the Ministry s digital transformation journey through a customer-centric lens, enhancing satisfaction, engagement, and productivity across all services and channels. You will work cross-functionally, driving innovation in digital experience design, application development, and user adoption strategies. You will play a pivotal role in aligning digital transformation initiatives with the Ministry s objectives, ensuring seamless and differentiated experiences for internal and external stakeholders. Main Job Duties &amp; Responsibilities: Leading Digital Experience Strategy &amp; Transformation: - Spearhead comprehensive customer experience strategies by defining customer personas, optimizing journeys, and driving transformation initiatives to deliver innovative, seamless experiences. Overseeing Customer Experience Design: - Lead the creation of intuitive, accessible, and impactful user journeys that enhance satisfaction, engagement, and usability across all platforms. Driving Digital Application Development: - Oversee high-quality, scalable digital solutions, ensuring alignment with evolving needs while integrating emerging technologies to enhance operational efficiency. Ensuring User Adoption &amp; Productivity: - Drive change management strategies that foster user adoption, engagement, and satisfaction, collaborating with key stakeholders to deliver impactful results. Skills - 15+ years of experience in digital experience management, customer experience design, or digital transformation roles. - 10+ years of experience in multi-team management and leadership roles. - A bachelor s or master s degree in computer science, Information Technology, Business Administration or within a relevant field. - Proven success leading digital transformation initiatives, including building systems or services from scratch or scaling them in dynamic environments such as startups. - Proficiency in UI/UX principles, Agile methodologies, and customer-centric digital solutions. - Expertise in emerging technologies like AI and blockchain, with experience in DevOps and CI/CD for scalable digital transformation. - Strong experience in change management practices and driving user adoption. - Technical acumen, especially in software development or software architectures. - Excellent leadership, program management, and stakeholder alignment skills. - Speaking, Reading &amp; Writing (English &amp; Arabic).

Director - IT Digital Experience

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: The Short-Term Operation Planning Section is responsible for overseeing the development and implementation of schools annual operational plans (readiness plans). This role involves coordinating with other ministry sectors, such as Curriculum and Facilities, and conducting studies to improve operational efficiency. Main Job Duties &amp; Responsibilities: - Develop and implement short-term operational plans based on school needs and department goals. - Coordinate the School Readiness Project, working with relevant stakeholders to ensure its efficient implementation. - Manage the documentation of department processes to ensure accuracy and alignment with sector standards. - Conduct studies to improve operational efficiency by taking steps such as: • Merging schools where needed. • Assessing school catchment areas to optimize student distribution. - Track project timelines, resources, and progress to ensure tasks are completed on time. - Identify potential short-term operational challenges and recommend practical solutions. Skills 6+ years of experience in Experience in project management, planning, or strategy, ideally in an educational or operational setting. - Bachelor s degree within a relevant field. - Strong analytical and problem-solving skills. - The ability to work with data effectively. - Preferred: Experience with project management tools and data analysis to support planning and decision-making.

Project Manager – Short-Term Operation Planning

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: As the Director of Digital Transformation, you will be at the forefront of the Ministry s efforts to enhance educational services through cutting-edge technologies. You ll lead a dedicated team within the newly established Digital Transformation and AI Sector, ensuring that our digital initiatives are aligned with organizational goals and regulatory standards. Your leadership will play a critical role in shaping the direction of the Ministry s transformation, making it more responsive, efficient, and customer centric. The ideal candidate will be a strategic thinker with a passion for innovation and transformation, bringing strong leadership skills and a proven ability to drive digital transformation across organizations. You will have a deep understanding of enterprise architecture, governance, project management, and financial oversight, with experience in setting up and leading a dedicated Digital Transformation department. Your background should include successfully establishing and scaling transformation initiatives, managing resources, and aligning technology investments with organizational objectives. You will be an expert in fostering collaboration across teams and engaging stakeholders to ensure buy-in, alignment, and mutual success. Main Job Duties &amp; Responsibilities: - Digital Transformation Strategy &amp; Departmental Alignment: Lead the development and management of a digital transformation strategy that aligns with the Ministry s long-term goals, ensuring initiatives meet regulatory standards and organizational needs. - Governance &amp; Compliance Management: Establish and enforce governance frameworks that align digital transformation projects with business objectives, regulatory requirements, and industry best practices. - Project Portfolio &amp; Team Resource Management: Oversee a diverse portfolio of digital projects, managing resources and tracking performance to ensure timely and cost-effective delivery. - Financial Oversight &amp; Procurement Management: Lead the financial management of digital initiatives, including budgeting, forecasting, procurement, and vendor management, ensuring alignment with financial goals. - Enterprise Architecture &amp; Systems Integration: Define and implement enterprise architecture standards and ensure seamless integration of systems to support operational efficiency. - Stakeholder Collaboration &amp; Departmental Engagement: Facilitate collaboration across teams and act as a liaison to align digital transformation goals with stakeholders, fostering engagement and strategic alignment. - Strategic Leadership: Ability to develop and execute a forward-thinking digital transformation strategy that supports organizational objectives. - Governance and Regulatory Compliance: Expertise in establishing governance frameworks and ensuring adherence to both internal policies and external regulatory standards. - Project and Resource Management: Skilled in managing diverse project portfolios, with the ability to allocate resources effectively and deliver results. - Financial Oversight: Experience in budgeting, financial forecasting, and procurement for large-scale technology initiatives. - Enterprise Architecture: Strong grasp of enterprise architecture principles and systems integration to drive seamless operations. - Team Leadership &amp; Stakeholder Engagement: Proven track record of leading high-performing teams and fostering collaboration with stakeholders to achieve shared goals. - Experience Setting Up Digital Transformation Sectors: Demonstrated experience in establishing and scaling a dedicated digital transformation sector, with the ability to drive innovation, lead cross-functional teams, and align initiatives with strategic goals. Skills - 15+ years of experience in Information Technology Digital Transformation. - A master s or bachelor s degree within a relevant field: Computer Science, Data Science, Information Technology. - Proven results in managing large and disparate technology projects, contracts, budgets, and procurement. - Speaking, Reading &amp; Writing (English &amp; Arabic). Apply Now

Director - IT Digital Transformation (UAE National)

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: Director of Customer Services to lead and oversee the operations of Call Centre Operations, Customer Happiness Centre Operations, and Service Quality &amp; Continuous Improvements sections. The role focuses on ensuring exceptional customer experiences, optimizing operations, and driving continuous improvements across all service channels. Main Job Duties &amp; Responsibilities: Call Centre Operations Section: - Oversee the Call Centre Operations, ensuring efficient and timely handling of customer inquiries. - Develop and implement strategies to improve call response time, first-call resolution, and overall customer satisfaction. - Monitor performance metrics, such as Average Handling Time (AHT) and service level adherence, to achieve organizational targets. - Provide leadership and support to call center teams through training, coaching, and performance monitoring. - Leverage technology and tools to enhance operational efficiency and automate call center processes. Customer Happiness Centre Operations Section: - Ensure Customer Happiness Centers deliver high-quality, customer-centric services aligned with organizational values. - Streamline operations to reduce waiting times, optimize workflow, and ensure timely resolution of inquiries. - Develop initiatives to improve customer experience and achieve high satisfaction rates. - Monitor and analyze customer feedback to identify trends, gaps, and opportunities for service enhancement. - Collaborate with internal departments to resolve systemic issues impacting customer happiness. Service Quality &amp; Continuous Improvements Section: - Develop and implement frameworks for monitoring service quality across all customer service channels. - Define and track Key Performance Indicators (KPIs) to measure and enhance service performance. - Drive continuous improvement initiatives by analyzing processes, identifying inefficiencies, and implementing solutions. - Conduct regular audits and evaluations to ensure compliance with organizational standards and service policies. - Leverage customer satisfaction surveys and feedback to implement targeted improvements. - Foster a culture of innovation and excellence to consistently improve service delivery and operational performance. Skills - 15+ years of experience in customer service operations, proven expertise in managing call center operations, customer happiness centers, and service quality improvements. - A bachelor s or master s degree within business administration, Customer Service Management, or within a relevant field. - Customer Service Platforms: Expertise in implementing and overseeing customer service management systems (e.g., CRM tools like Salesforce, Zendesk, or Microsoft Dynamics). - Performance Monitoring Systems: Strong ability to analyze metrics and dashboards for service quality, such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT). - Process Improvement Frameworks: Familiarity with methodologies like Six Sigma or Lean Management to enhance operational workflows. - Customer Service Excellence: Ability to deliver high-quality customer service, with a strong commitment to customer satisfaction. - Performance Optimization: Skilled in optimizing call center and in-person service operations to improve efficiency and customer satisfaction. - Problem Solving &amp; Escalation Management: Strong problem-solving skills with experience in orchestrating escalation management frameworks and resolving complex customer issues. - Leadership: Effective team leadership and management skills, fostering a positive and productive work environment. - Communication: Strong communication skills for effective collaboration with cross-functional teams and clear, empathetic customer interaction. - Speaking, Reading &amp; Writing English &amp; Arabic.

Director of Customer Service

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: Seeking a dynamic and experienced Director of Digital Operations to lead and manage key IT functions, including Network and Platform Management, IT Support &amp; Service Delivery, and Control &amp; Monitoring Management. The ideal candidate will oversee the seamless operation of IT infrastructure, ensuring reliability, scalability, and alignment with the organization s digital transformation goals. Main Job Duties &amp; Responsibilities: Network &amp; Platform Management Section: - Oversee the design, implementation, and maintenance of network infrastructure, including LAN, WAN, and wireless systems. - Ensure the reliability, scalability, and performance of IT platforms and network systems. - Implement proactive monitoring tools and resolve network-related incidents promptly. - Collaborate with teams to integrate emerging technologies into the IT infrastructure. IT Support &amp; Service Delivery Section: - Lead and enhance the Service Desk operations to deliver exceptional technical support, ensuring seamless user experience for all stakeholders. - Drive IT service delivery excellence by aligning processes with established SLAs, organizational goals, and industry best practices. - Implement and monitor performance metrics to improve incident response and resolution times, proactively addressing recurring issues to enhance overall service quality. - Foster a customer-centric approach by continuously evaluating and improving user satisfaction through feedback, data analysis, and service reviews. - Oversee user enablement programs, including tailored training sessions, knowledge base development, and multi-channel support (e.g., phone, email, live chat) to empower end-users and reduce dependency on support teams. Control &amp; Monitoring Management Section: - Lead the implementation of system monitoring tools to proactively detect and address issues. - Ensure operational visibility and analytics through dashboards and performance metrics. - Supervise the resolution of critical issues to minimize disruptions in IT services. - Oversee the creation and delivery of operational reports to senior leadership. Definition: Skills - 15+ years of experience in IT Operations. - A bachelor s or master s degree in computer science, Data Science, Information Technology, or a related field. - Knowledge of ITIL frameworks and incident management best practices. - Familiarity with network monitoring tools, service desk platforms, and analytics systems. - Experience with cloud platforms and digital transformation initiatives. - Strong understanding of cybersecurity principles and compliance requirements. - Ability to drive innovation and optimize IT service delivery processes. - Communication: Excellent skills to convey technical information to diverse stakeholders. - Problem-Solving: Analytical skills to address challenges and make data-driven decisions. - Change Management: Expertise in managing transitions and technology adoption. - Project Management: Experience overseeing large-scale IT projects and ensuring timely delivery. - Speaking, Reading &amp; Writing English &amp; Arabic.

Director - IT Digital Operation (UAE National)

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: The Director of Procurement &amp; Contracts will be overseeing three critical verticals: Supplier Development &amp; Relations, Procurement, and Contracts Management. The role is responsible for setting strategic direction, leading procurement transformation initiatives, and ensuring effective implementation of policies, systems, and practices in line with the Ministry of Finance guidelines and UAE Federal Government procurement regulations. This position plays a key role in aligning procurement functions with the Ministry s broader operational and educational objectives, ensuring transparency, compliance, efficiency, and value across the end-to-end procurement value chain. The Supplier Development &amp; Relations Division focuses on building a strong, diverse, and competitive supplier base to meet Ministry of Education strategic needs. It oversees supplier registration, performance evaluation, satisfaction monitoring, and continuous engagement to ensure high service quality and timely delivery. The division also handles dispute resolution, recognition programs, and monthly closure of supplier transactions in line with federal regulations. The Procurement Division is responsible for identifying and consolidating Ministry of Education material, service, and technology needs, ensuring efficient and transparent procurement practices. It manages the full tendering process, from requirements gathering and technical specification reviews to bid evaluation and award, while ensuring compliance with the Ministry of Finance and Federal Government policies. The division also drives process improvements in procurement methods, item classification, and data analytics. The Contracts Division manages the drafting, standardization, negotiations and execution, and lifecycle oversight of all contracts. It ensures contracts meet legal and regulatory standards, monitors their implementation, and handles amendments, renewals, and closures. The division provides strategic input on contracting policies and performance, helping the Ministry secure value-for-money agreements that support operational goals. Main Job Duties &amp; Responsibilities: - Lead the development and execution of a strategic procurement roadmap aligned with the Ministry of Education s operational goals. - Oversee all procurement, contract, and supplier management activities across the Ministry. - Ensure compliance with Ministry of Finance policies and UAE Federal procurement laws. - Promote strategic sourcing to achieve cost efficiency, quality, and timely delivery of educational and administrative needs. - Leverage digital tools and platforms to optimize procurement operations and analytics. - Develop strategic partnerships with key vendors to drive innovation and long-term value. - Represent the Ministry in high-level procurement negotiations, audits, and federal forums. - Ensure capacity building and performance management across procurement staff. Skills - 15+ years of experience in procurement and contract management, including at least 5 years in a management position. - Bachelor s or master s degree in supply chain management, Business Administration, Law, or within a related field. - Professional certification (e.g., CIPS, CPSM). - Strong knowledge of UAE federal procurement policies and Ministry of Finance frameworks. - Proven ability to manage large-scale procurement operations and transformation programs. - Strategic planning and execution. - Leadership and team development. - Supplier relationship management. - Contract drafting and legal interpretation. - Government procurement and compliance. - Digital procurement systems and ERP tools. - Analytical thinking and decision-making. - Strong negotiation and communication skills. - Risk management and governance. - Speaking, Reading &amp; Writing English &amp; Arabic.

Director – Procurement and Contracts

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Main Job Duties &amp; Responsibilities: Strategic Data Leadership • Lead the development and implementation of an enterprise-wide data management strategy aligned with the Ministry s digital transformation vision. • Direct the consolidation, standardization, governance, and dissemination of data across Ministry departments, institutions, and affiliated entities. • Establish and champion a culture of data-driven decision-making and continuous improvement. Governance &amp; Policy Development • Define, implement, and monitor data policies, standards, controls, and quality frameworks aligned with the DAMA -DMBOK framework and UAE s data protection laws. • Oversee access control, data classification, privacy, and ethical use of data. • Establish processes to ensure data security, integrity, confidentiality, and compliance Service Quality Development Division • Lead efforts to monitor and evaluate service performance across contact centers, IT support, and front-line staff. • Drive continuous improvement programs based on feedback, complaint analytics, and performance audits. • Design and implement staff development programs to enhance professional communication, customer empathy, and service effectiveness. Oversight of Divisional Functions - Data Governance • Develop and maintain enterprise data governance frameworks and enforce data ownership and stewardship responsibilities. • Oversee the implementation of institutional standards for data collection, storage, quality, and metadata management. Skills 15+ years of experience in progressive experience in data management, analytics, or information governance. • 8+ years of experience in multi-team management and leadership roles. • A bachelor s or master s degree Computer Science, Information Management, Statistics, Data Governance, Digital Transformation, Public Policy Analytics or within a relevant field. • Minimum 12 15 years of progressive experience in data management, analytics, or information governance, with at least 5 years in a leadership role. • Proven experience in leading cross-functional data and analytics teams in a government, education, or public sector setting. • Demonstrated experience with data governance frameworks (e.g., DAMA), business intelligence tools, and AI-driven analytics Technical &amp; Analytical Skills: • Advanced understanding of data governance frameworks, data lifecycle management, and metadata architecture. • Proficiency in data integration, data warehousing, visualization platforms (e.g., Power BI, Tableau), and analytics tools (e.g., Python, R, SQL). • Strong knowledge of data protection regulations (e.g., UAE Data Protection Law, GDPR). • Familiarity with cloud-based dta platforms and enterprise data lakes Strategic &amp; Analytical Skills: • Strategic planning and execution of large-scale data programs. • Strong business acumen in applying data to drive educational, operational, and strategic outcomes. • Ability to translate technical information into actionable insights for non-technical stakeholders BRD

Director IT Data Management

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