General Information

Salary

£29,303 - £31,061

Working Pattern

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach

External

Location

Birmingham

Region

West Midlands

Closing Date

10-Jul-2026

Post Type

Permanent

Civil Service Grade

EO

Number of jobs available

1

Reserve List

12 Months

Job ID

19290

Descriptions & requirements

Job description

Role: SIS Technical Trainer

Business: Office of Public Guardian (OPG)

Location: Birmingham

Grade: EO – Executive Officer

Salary: £29,303 - £31,061

Contract Type: Permanent

Minimum Hours: 37 hours full time, 29.6 hours part time minimum

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

This role involves developing and delivering training for staff in the Supervision and Investigations (SIS) business unit. At times the role will also include working with teams across SIS and beyond, plus analysis of quality performance information to inform and prepare training and management reports.

The successful candidate will be part of a team with technical trainers, guidance and complaints officers who are part of and support colleagues across SIS. The role will be based at our Birmingham office, with occasional travel to the Nottingham office to deliver face-to-face training when needed.

Duties and Responsibilities

This role involves designing and delivering training for new and existing staff in the Investigations team in SIS. The training you deliver will support the delivery of an excellent service and support business change. You will work collaboratively with the SIS teams and other internal OPG teams to ensure the training you design, and deliver is of the highest quality.

The successful candidate will have excellent attention to detail, communication skills, and the ability to tailor presentations and materials to meet different learners’ needs and experiences.

Key Accountabilities:

Create high-quality, engaging training materials aligned to learning objectives and tailoring learning to individual learning styles.
Confidently deliver group and one-to-one training to staff, demonstrating subject matter expertise.
additional training may be needed.
Liaise with colleagues to ensure training requirements are scheduled regularly, accounting for changes in work areas and business demands.
Adapt to different learning needs, ensuring trainees are understanding and performing to expected standard, altering approach, if necessary, to support trainees’ needs.
Provide support to and mentor staff during training and consolidation.
Coordinate the Learning and Development coordinators and Buddying groups.
Demonstrate organisational skills - planning long term training and support whilst managing the demands of ad hoc training.
Have excellent communication skills - liaising with line managers/L&D/other teams, ensuring knowledge of working practices and processes remains up to date, which could include working on live investigations work.
Work collaboratively with colleagues and wider OPG staff to meet customer service standards and key performance ambitions.
Identifying areas for improvement or changes needed in the operational technical guidance available to SIS staff.

This is an overview of the role and is not exhaustive. OPG reserves the right to assign other duties commensurate with the Executive Officer grade as required.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

Office attendance is required for the first three months after which hybrid working will be considered with management approval.

All New Starter training is delivered face-to-face, but trainers participate in hybrid working when not delivering training following approval from management.

Skills & Qualifications

Essential Skills

Experience of writing training materials and delivering high quality training.
Ability to create and deliver presentations confidently.
Excellent verbal and written communication skills.
Ability to lead and motivate a group virtually and face to face.
Ability to build a positive relationship with team leaders and colleagues.
Excellent attention to detail, producing high quality work.
Proficient in standard Microsoft Office packages including Word, Teams, PowerPoint and Excel.

Desirable Skills

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

Lasting Power of Attorney/Enduring Power of Attorney Investigations knowledge and experience
Lasting Power Attorney process knowledge.
Knowledge of the Mental Capacity Act and Code of Practice.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application:

Statement of Suitability of no more than 750 words, to demonstrate your experience against the essential and desirable skills required for this role.
Behaviour statements of no more than 250 words against the following Behaviours, at Level EO
Communicating and influencing

The sift will be based on the information provided from your personal statement. Please focus on the essential and desirable skills and experience for this role. Use this opportunity to demonstrate your suitability for the role and provide evidence of your experience.

Should a large number of applications be received, an initial sift will be conducted on the lead criteria/Behaviour:

Communicating and Influencing (Lead)

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

Strengths relevant to the role

The following Behaviours at EO Level:

Communicating and Influencing (Lead)
Developing Self and Others
Working Together

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview. T will be a merit list kept for 12 months for unsuccessful candidates that have passed the interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 19290

HMPPS:

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 19290

Job Description Attachment

Candidate Info Pack 2025.pdf (Job Description Supporting Documents 2)
OPG Job Description SIS Technical Trainer_.docx (Job Description Attachment)

Select new file

Application form stage assessments

Behaviours

A sift based on the lead behaviour, Communicating and Influencing, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, w all behaviours will then be considered.

Behaviours Application Form Question Word Limit

250

Communicating and Influencing

Experience

We will assess your experience for this role via the following methods

Statement of Suitability

Statement of Suitability

Guidance for the Statement of Suitability

The sift will be based on the information provided from your personal statement. Please focus on the essential and desirable skills and experience for this role. Use this opportunity to demonstrate your suitability for the role and provide evidence of your experience.

Should a large number of applications be received, an initial sift will be conducted on the lead criteria/Behaviour:

Communicating and Influencing (Lead)

Evidence of Experience

Statement of Suitability

Interview stage assessments

Interview Dates

Expected 6th August 2026 (subject to change)

Behaviours

Communicating and Influencing

Developing Self and Others

Working Together

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .

Level of security checks required

Baseline Personnal Security Standard (BPSS)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Ministry of Justice UK

About Company

SIS Technical Trainer