Qureos Mentor

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will implement the daily work schedule, to handle planned maintenance and respond to guest requests and emergency situations and to check air conditioning, water, fire safety systems of the hotel and maintain them according to required standards as well as to work with other operational departments in the effective performance of their duties. You are responsible for ensuring that all the engineering and maintenance activities of the hotel are conducted to the highest professional standards at all times, with guest comfort and safety being the highest priority.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Certified in Electrical or Mechanical Engineering.
 
 
 &bull; Two years operating experience in a hotel engineering department.
 
 
 &bull; Familiar with the operations and priorities of all other hotel operating departments.
 
 
 
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Senior Duty Engineer

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
 
 
 &bull; Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Reporting into Reservations Manager
 
 
 
</div>

Reservation Agent

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Tivoli employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 
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 To efficiently handle application of all types of visas including employment and residence visas for all associates.
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 To ensure that all legal requirements pertaining to visas of associates are met and complied with.
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 To liaise with applicants to ensure that all requirements pertaining to the application of their visas are submitted.
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 To assist Human Resources in ensuring smooth arrival and departure/repatriation of all associates.
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 To coordinate with all local government agencies such as the General Directorate for Naturalization &amp; Residence, Ministry of Interior &amp; Labour, etc.
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 To maintain and cultivate goodwill and good relationship with Government agencies.
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 To continuously maintain good knowledge of Oman Labor Laws and Government Department procedures.
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 To assist the Hotel with documents requiring Arabic translation.
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 To provide overall assistance in the Human Resources as required.
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 To support and be a part of all activities relating to employee relations.
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 &bull; Bachelor Degree in public relations
 
 
 &bull; At least 3+ years of experience in leading a public relations team of international operations with evident track record
 
 
 &bull; Experience in hotel or tourism business is a plus
 
 
 &bull; Excellent verbal and written English skills are mandatory
 
 
 &bull; Proficient in using computer software and publishing systems
 
 
 &bull; Proactive, dynamic and able to succeed in a fast paced, deadline driven environment
 
 
 
</div>

Public Relations Officer

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will be supporting in delivering the efficient services to the team members of the hotel to administer the People &amp; Culture foundation, recruitment activities, performance management, compensations &amp; benefits, team member development, employee communication &amp; activities during the month such as monthly celebration. Further you will be involved in CSR activities, preparing reports and other ad-hoc tasks as assigned by your supervisor.
 
 
 
 
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 Please note that this is not an exhaustive list of all responsibilities. Tivoli team members are encouraged to take initiative and find new ways to support the business, our guests, and our colleagues. Within this framework, the key responsibilities for this position include:
 
 
 
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 Ensure that Tivoli HR operational policies and procedures are followed and continuously improved.
 
 
 
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 Assist in all areas related to recruitment and selection, performance management, employee relations, and general administration.
 
 
 
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 Coordinate all matters related to work permits, visas, and other government requirements.
 
 
 
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 Oversee payroll preparation and processing, ensuring accuracy in attendance records, overtime, and deductions.
 
 
 
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 Monitor and manage employee attendance, leave records, and timekeeping systems in coordination with department heads.
 
 
 
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 Implement corporate policies and procedures on compensation, benefits, and incentive programs.
 
 
 
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 Support communication of key messages and promote employee engagement through effective communication channels.
 
 
 
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 Maintain positive relations with all employees and ensure that any grievances are monitored and resolved in a fair and timely manner.
 
 
 
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 Oversee staff accommodation, transportation, and related welfare services.
 
 
 
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 HOW YOU CAN SUCCEED IN THIS ROLE
 
 
 
 
 
 At Tivoli, the most successful team members demonstrate the following attitudes and behaviors:
 
 
 
 
 
 Working with Others
 
 
 
 
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 Show genuine care and respect for all team members.
 
 
 
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 Earn the trust of colleagues by being fair, approachable, and honest.
 
 
 
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 Demonstrate passion for both employee well-being and guest satisfaction.
 
 
 
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 Anticipate and exceed the needs of colleagues and guests.
 
 
 
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 Use sound judgment and initiative to resolve issues effectively.
 
 
 
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 Collaborate willingly to achieve shared goals and ensure team success.
 
 
 
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 Act with professionalism and integrity at all times.
 
 
 
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 Taking Responsibility
 
 
 
 
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 Conduct all business dealings honestly, ethically, and confidentially.
 
 
 
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 Organize and prioritize workload efficiently, maintaining attention to detail.
 
 
 
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 Demonstrate independence, accountability, and a proactive work ethic.
 
 
 
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 Maintain a positive attitude under pressure and ensure accuracy in all work.
 
 
 
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 Delivering Results
 
 
 
 
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 Strive to meet and exceed performance standards.
 
 
 
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 Take ownership of personal and professional development.
 
 
 
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 Execute job tasks in line with established policies and procedures.
 
 
 
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 Commit to delivering exceptional quality and service for every guest experience.
 
 
 
 
 
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 Qualifications
 
 
 
 
 &bull; Bachelor Degree or Master Degree in Human Resources Management or any related fields
 
 
 &bull; At least 2-3 years experiences in human resources work, knowledge in HRIS and payroll system would be a plus.
 
 
 &bull; Strong in inter-personal and communication skills.
 
 
 &bull; Proficiency in English and computer literate
 
 
 &bull; Strong in driving results and people management and development
 
 
 
</div>

People & Culture Executive

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food &amp; Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in Hotel Management or related field
 
 
 &bull; Previous experience in Food &amp; Beverage/Restaurant and Banquet operation
 
 
 &bull; Passion for leadership and teamwork
 
 
 &bull; Eye for detail to achieve operational excellence
 
 
 &bull; Excellent guest service skills
 
 
 
</div>

Outlet Supervisor

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As Outlet Manager you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, accurately forecast business demands, work with management to develop &amp; execute the marketing plan, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a 'hands on' approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
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 College diploma in Hotel Management or related field.
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 Previous experience in a Food &amp; Beverage/Restaurant operations management role
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 Passion for leadership and teamwork.
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 Eye for detail to achieve operational excellence.
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 Excellent guest service skills.
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</div>

Outlet Manager

<div>
 
 
 
 NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
 
 
 
 
 
 
 Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
 
 
 
 
 Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
 
 
 
 
 Guests are just a short journey from all Dubai&rsquo;s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel&rsquo;s lively sports bar, set to be one of the new &lsquo;go to&rsquo; spots in Dubai.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Marketing and Public Relations Manager will be responsible for developing, implementing, and executing strategic marketing plans for NH Collection Dubai The Palm to attract potential customers and retain existing ones. This role requires a combination of marketing expertise, creative thinking, and exceptional communication skills to effectively promote the hotel's brand, services, and events. A significant focus will be on digital marketing to enhance the hotel's online presence and engagement.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
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 Strategic Planning:
 
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 Develop and implement comprehensive marketing and public relations strategies to enhance the hotel's brand presence and market share.
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 Create annual marketing plans, including goals, budget, and tactics for achieving the hotel's marketing objectives.
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 Marketing Campaigns:
 
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 Plan and execute integrated marketing campaigns across various channels, including digital, print, social media, and direct marketing.
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 Monitor and analyze campaign performance metrics, adjusting strategies as needed to ensure optimal results.
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 Brand Management:
 
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 Ensure brand consistency in all marketing materials and communications.
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 Manage the hotel's visual identity, including logo usage, color schemes, and overall design guidelines.
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 Public Relations:
 
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 Develop and maintain relationships with media outlets, journalists, influencers, and industry partners.
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 Write and distribute press releases, media kits, and other PR materials to promote hotel news, events, and achievements.
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 Coordinate media visits, press conferences, and other PR events.
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 Digital Marketing:
 
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 Develop and implement digital marketing strategies to enhance the hotel's online presence and drive traffic to the website along with the digital agency.
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 Oversee email marketing campaigns, ensuring effective segmentation, targeting, and personalization.
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 Content Creation:
 
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 Oversee the creation of high-quality content for the hotel's website, blog, social media platforms, and marketing collateral.
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 Collaborate with internal teams and external agencies to produce engaging visuals, videos, and written content.
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 Social Media Management:
 
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 Develop and implement social media strategies to increase engagement and followers on platforms like Facebook, Instagram, Twitter, and LinkedIn.
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 Monitor social media trends, respond to comments and messages, and manage the hotel's online reputation.
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 Use social media analytics to measure the success of campaigns and adjust strategies accordingly.
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 Event Promotion:
 
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 Plan and promote hotel events, including corporate meetings, weddings, and special occasions.
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 Work closely with the events team to ensure seamless coordination and successful execution of events.
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 Market Research:
 
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 Conduct market research to identify trends, customer preferences, and competitive landscape.
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 Use insights to inform marketing strategies and improve customer targeting.
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 Budget Management:
 
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 Manage the marketing budget, ensuring effective allocation of resources to achieve marketing goals.
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 Track and report on marketing expenditures, ensuring adherence to budgetary constraints.
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 Collaboration:
 
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 Work closely with the sales team to align marketing efforts with sales objectives.
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 Collaborate with other departments, such as F&amp;B, events, and operations, to support their marketing needs.
 
 
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 Qualifications
 
 
 
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 Bachelor&rsquo;s degree in Marketing, Public Relations, Communications, or a related field.
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 5+ years of experience in marketing and public relations, preferably in the hospitality industry.
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 Proven track record of developing and executing successful marketing campaigns.
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 Excellent written and verbal communication skills.
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 Strong understanding of digital marketing, social media, and content creation.
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 Proficiency in marketing software and tools, such as Google Analytics, SEO tools, PPC platforms, and social media management platforms.
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 Creative thinker with the ability to develop innovative marketing strategies.
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 Strong organizational and project management skills.
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 Ability to work in a fast-paced environment and handle multiple projects simultaneously.
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 </ul>
 
 
 Preferred Skills:
 
 
 
 
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 Experience working in the Dubai market with knowledge of local trends and customer preferences.
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 Established network of media contacts and influencers in the UAE.
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 Proficiency in Arabic is a plus but not required.
 
 
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 Additional Information
 
 
 
 
 This job description outlines the primary responsibilities and qualifications required for the role of Marketing and Public Relations Manager at NH Collection Dubai The Palm. The ideal candidate will be a strategic thinker, a creative marketer, and a skilled communicator dedicated to elevating the hotel's brand and driving business growth, with a particular emphasis on digital marketing.
 
 
 
</div>

Marketing and Public Relations Manager

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