Qureos Mentor

Miral Experiences

<div>
 
 Job Description
 
 
 
 
 Join us at Miral Experiences!
 
 
 
 Miral Experiences is a region&rsquo;s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World&trade; Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB&trade; Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB&trade; Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
 
 
 We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
 
 
 
 About The Role
 
 
 
 We are looking for a
 
 Ticketing Manager
 
 to manage and optimize ticketing applications and integrations that drive revenue and enhance guest experiences across Miral Experiences. This role ensures smooth operations, provides functional guidance, and acts as the key liaison between business teams and vendors.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage core ticketing applications: VivaTicket (BOS), Tunn3l, Gantner Locker System, and Face-pass Middleware.
 </li>
 <li>
 Configure tickets and offers daily based on business requirements.
 </li>
 <li>
 Provide first and second-level support and coordinate third-level support with vendors.
 </li>
 <li>
 Review user access and maintain compliance with audit standards.
 </li>
 <li>
 Monitor system performance and recommend improvements.
 </li>
 <li>
 Assist in planning and deploying new product releases and features.
 </li>
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 Analyze business processes and recommend technology solutions.
 </li>
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 Escalate infrastructure or database issues to technical teams and senior management.
 </li>
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 Identify and mitigate technology risks, including security concerns.
 </li>
 <li>
 Maintain SOPs and knowledge base for ticketing systems.
 </li>
 <li>
 Collaborate with compliance, finance, and operations teams for new product implementations.
 
 
 </li>
 </ul>
 
 Essential
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Degree in a technical or business-related field.
 </li>
 <li>
 MS SQL certification.
 </li>
 <li>
 5+ years managing ticketing applications.
 </li>
 <li>
 Strong troubleshooting, vendor management, and customer service skills.
 
 
 </li>
 </ul>
 
 Desirable
 
 
 
 <ul>
 <li>
 ITIL Foundation or PMP certification.
 </li>
 <li>
 Experience in leisure or entertainment industry.
 </li>
 <li>
 Knowledge of APIs and risk management.
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 <ul>
 <li>
 SQL and API integration expertise.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to manage incidents, service requests, and change processes.
 
 
 </li>
 </ul>
 At Miral Experiences, we don&rsquo;t just create world-class destinations &mdash; we create unforgettable memories for our guests and remarkable careers for our people.
 
 
 From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We&rsquo;re driven by passion, powered by innovation, and committed to excellence in everything we do.
 
 
 We&rsquo;re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.
 
 
 
 About Us
 
 
 
 Miral Experiences
</div>

Ticketing & Access Control Manager

<div>
 
 Job Description
 
 
 
 
 Join us at Miral Experiences!
 
 
 
 Miral Experiences is a region&rsquo;s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World&trade; Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB&trade; Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB&trade; Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
 
 
 We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
 
 
 
 About the Role:
 
 
 
 Miral Experiences is seeking an experienced
 
 Senior Procurement / Category Manager
 
 to develop and deliver strategic sourcing initiatives that drive profitability, supplier performance, and operational efficiency across our supply chain. This role plays a pivotal part in transforming procurement practices within the organization, optimizing processes, and delivering long-term value.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead end-to-end procurement activities, including RFPs, RFQs, RFIs, and sole-source procurement.
 </li>
 <li>
 Develop and implement category and sub-category strategies, focusing on long-term strategic partnerships.
 </li>
 <li>
 Leverage Miral group spend to identify consolidation opportunities, value engineering, and supply chain optimization.
 </li>
 <li>
 Build and manage strong supplier relationships to drive performance and ensure contractual compliance.
 </li>
 <li>
 Support procurement-related negotiations, coaching, and mentoring across the business.
 </li>
 <li>
 Act as an ambassador for procurement, promoting best practices across the organization.
 </li>
 <li>
 Collaborate with internal departments and senior leadership to optimize supply chain and procurement practices.
 </li>
 <li>
 Contribute to internal and external training to enhance supply chain and strategic sourcing knowledge.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Education: Degree or Diploma in Business, Finance, or related field. Membership in the Chartered Institute of Purchasing &amp; Supply (or studying towards it) is essential.
 </li>
 <li>
 Experience:
 </li>
 <ul>
 <li>
 10+ years in Procurement, with significant experience in Strategic Sourcing or Category Management.
 </li>
 <li>
 5+ years applying advanced category management techniques, managing complex tenders, and leading contract and supplier management initiatives.
 </li>
 <li>
 2+ years of procurement experience within the UAE / GCC.
 </li>
 <li>
 Experience in international strategic procurement is a plus.
 
 </li>
 </ul>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Strong leadership, planning, and delivery capabilities.
 </li>
 <li>
 Excellent communication skills, with the ability to influence teams and stakeholders at all levels.
 </li>
 <li>
 Results-oriented with proven performance management experience.
 </li>
 <li>
 Expertise in sourcing strategies, supply market analysis, contract negotiation, and supplier performance management.
 </li>
 <li>
 Strong commercial awareness, risk management, and strategic thinking.
 </li>
 <li>
 Fluent in English (written and verbal).
 </li>
 <li>
 Advanced analytical skills.
 
 
 </li>
 </ul>
 
 Shape the Future With Us
 
 
 
 At Miral Experiences, we don&rsquo;t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
 
 
 From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We&rsquo;re driven by passion, powered by innovation, and committed to excellence in everything we do.
 
 
 We&rsquo;re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.
 
 
 
 About Us
 
 
 
 Miral Experiences
</div>

Strategic Sourcing Senior Manager

<div>
 
 Job Description
 
 
 
 
 Join us at Miral Experiences!
 
 
 
 Miral Experiences is a region&rsquo;s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World&trade; Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB&trade; Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB&trade; Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
 
 
 We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
 
 
 
 About The Role
 
 
 
 We are looking for a highly motivated
 
 Digital Support Specialist
 
 to join our Technology Operations team and play a critical role in delivering seamless IT services across the organization.
 
 
 This role ensures exceptional IT support, smooth coordination with cross-functional teams, and consistent alignment with service level agreements (SLAs) and operational best practices.
 
 
 If you're passionate about IT service excellence, problem-solving, and creating a smooth digital experience for users-this role is for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate with IT teams to ensure seamless service delivery.
 </li>
 <li>
 Handle all IT incidents and service requests according to procedures.
 </li>
 <li>
 Ensure proper documentation for all supported systems and components.
 </li>
 <li>
 Investigate, resolve, and document system and service issues.
 </li>
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 Provide feedback to IT management on issues faced by business users.
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 Recommend continuous improvements based on assessments and data.
 </li>
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 Identify opportunities for service enhancement.
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 Maintain accurate ticket logs and reports as per policy.
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 Support employees in understanding IT and information security policies.
 </li>
 <li>
 Act as the primary point of contact for client inquiries and escalations.
 </li>
 <li>
 Understand client requirements to tailor service delivery.
 </li>
 <li>
 Conduct regular client meetings to review service performance and improvement areas.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 </li>
 <li>
 ITIL certification.
 </li>
 <li>
 CCNA and MCP certifications.
 </li>
 <li>
 MBA.
 </li>
 <li>
 Project Management certifications (Agile/Waterfall).
 </li>
 <li>
 ISO 27001 certification.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in an IT Service Delivery role.
 </li>
 <li>
 2+ years of experience managing IT projects.
 
 
 </li>
 </ul>
 
 Skills &amp; Knowledge
 
 
 
 <ul>
 <li>
 Strong understanding of ITIL and IT service management frameworks.
 </li>
 <li>
 Solid knowledge of Microsoft Operating Systems, Microsoft software, and client-based applications.
 </li>
 <li>
 Ability to excel in a fast-paced environment and handle multiple priorities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Knowledge of GDPR and global data privacy standards.
 </li>
 <li>
 Familiarity with PCI, ISO, and UAE consumer/data security regulations.
 </li>
 <li>
 Good understanding of information security operations and governance.
 
 
 </li>
 </ul>
 
 Shape the Future With Us
 
 
 
 At Miral Experiences, we don&rsquo;t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
 
 
 From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We&rsquo;re driven by passion, powered by innovation, and committed to excellence in everything we do.
 
 
 We&rsquo;re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.
 
 
 
 About Us
 
 
 
 Miral Experiences
</div>

Digital Support Specialist

Join Miral Experiences and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Miral Experiences

ABOUT_COMPANY

Ticketing & Access Control Manager

Strategic Sourcing Senior Manager

Digital Support Specialist