Qureos Mentor

Miral Experiences

<div>
 
 To ensure a smooth and efficient operation in the retail department in relation to the company core process: thus directly impacting on the delivery of the experience. The position sells branded merchandise, souvenirs and photo products to guests by using a computerized cash register. Ensures the store is well stocked and clean. Assists guests with queries. Assists and advises guests using variety of selling skills, product knowledge and demonstrating service enhancing behavior.
 
 
 
 The job scope includes:
 
 
 <ul>
 <li>
 Greeting / welcoming the guests in a warm and friendly manner.
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 Approaching the guest and starting proactive communication.
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 Assisting and advising guests to make purchases by recommending, describing and demonstrating products.
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 Efficiently handle computerized cash register that involves barcode scanners, calculators, credit card machines.
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 Collect and process money tendered transactions of different currencies, vouchers, stored value cards, and credit card payments.
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 Arranging and maintaining product displays with approval, stock shelves (refill) and take product inventory.
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 Applying product knowledge while handling guests and improve the same on a regular basis.
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 Working on promotions and achieving set targets.
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 Handling basic guest complaints on the spot.
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 Ensuring clean and safe environment.
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 Ensuring all products displayed are properly displayed and labeled as per our brand standards.
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 Assisting in quarterly and yearly inventory.
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 Any other tasks that may be required from time to time to perform to meet the needs of the business.
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 Medically able to work in all weather conditions.
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 Physical able to carry/lift items, climb ladder etc.
 </li>
 </ul>
 
 
 To be considered for the role, you will need to have:
 
 
 
 
 Job Essentials:
 
 
 <ul>
 <li>
 Higher secondary or equivalent
 </li>
 <li>
 Moderate verbal communication skills
 </li>
 <li>
 Basic knowledge of cash handling skills
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 Good communication skills
 </li>
 </ul>
 
 
 Job Desirables:
 
 
 <ul>
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 Previous retail experience
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 Previous experience in handling guest complaints
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 Any other language would be an advantage
 </li>
 <li>
 Previous cash handling skills
 </li>
 </ul>
 
 Preferably Arabic, Russian, Spanish or Mandarin speaker.
 
 
 Interested in this opportunity? Apply now!
 
</div>

Retail Associate

<div>
 
 
 About the Role:
 
 
 
 We are seeking a dynamic and experienced
 
 Human Resources Business Partner - Manager
 
 to join our team and serve as a strategic partner to the business. This role is based between Abu Dhabi and Al Ain (with the possibility to travel when needed)
 
 .
 
 As an HR Business Partner, you will play a critical role in aligning people strategy with business goals, driving talent initiatives, and fostering a high-performance culture.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Partner with business leaders to develop and implement HR strategies aligned with organizational objectives.
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 Provide guidance on workforce planning, talent management, and employee engagement.
 </li>
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 Lead performance management, succession planning, and career development processes.
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 Support organizational change, culture transformation, and employee relations.
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 Analyze HR metrics and provide insights to drive data-informed decisions.
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 Ensure compliance with local labor laws and internal HR policies.
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 Act as a trusted advisor to leaders and employees, promoting best HR practices.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 6&ndash;8 years of HR experience, with at least 3 years in a business partnering role.
 </li>
 <li>
 Strong understanding of local labor law and HR best practices.
 </li>
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 Proven ability to influence senior stakeholders and drive strategic initiatives.
 </li>
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 Excellent interpersonal, communication, and problem-solving skills.
 </li>
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 Experience working in fast-paced or large corporate environments is an advantage.
 </li>
 <li>
 Fluency in both Arabic and English is preferred.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 This is an excellent opportunity to contribute to a forward-thinking organization that values people, innovation, and growth. If you're passionate about making a strategic impact in HR and growing your career in a purpose-driven environment, we want to hear from you.
 
</div>

HRBP (Emirati Talent)

<div>
 
 Job Description
 
 
 
 
 The job scope includes:
 
 
 
 <ul>
 <li>
 Proactively interacts to all guests in a friendly and professional manner
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 Delivers the education facts on the assigned attraction/exhibit
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 Maintains theme park&rsquo;s knowledge to provide updated information to the guests
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 Handles guests concerns and queries, provide appropriate resolution, and available and achievable service recovery as needed
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 Prepares educational materials and maintains its professional appearance
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 Ensures all departmental checklists are consistently completed and informs line manager for any tasks that requires action
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 Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department&rsquo;s SOPs
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 Promotes products, services and activities available to the guests
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 Completes all required trainings and maintains professional development and competencies
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 Maintains cleanliness and organization of the workplace for designated areas
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 Performs other duties as assigned
 
 
 </li>
 </ul>
 
 To be considered for the role, you will need to have:
 
 
 
 <ul>
 <li>
 High School Diploma / Bachelor&rsquo;s Degree or equivalent experience
 </li>
 <li>
 1 year of experience in customer service
 </li>
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 Experience in zoological and/or theme park setting is a plus
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 Outgoing personality
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 Excellent skills in customer/guest interaction
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 Excellent English communication skills, verbal and written
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 Basic knowledge of educational principles and instructional design models
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 Basic computer skills, including MS Office applications
 
 
 </li>
 </ul>
 
 Interested in this opportunity? Apply now!
 
 
 
 
 About Us
 
 
 
 Miral Experiences
</div>

Education Associate

<div>
 
 At Miral Experiences, we believe every employee contributes to shaping our culture and driving our success. We are seeking an
 
 Employee Relations Manager
 
 who will embody our values of integrity, trust, and collaboration. This role requires a people-focused HR leader who can balance compliance with empathy, ensuring fair, transparent, and consistent employee experiences across the organization.
 
 
 
 
 
 As a key member of the HR team, you will oversee employee relations practices and policies, provide strategic guidance to leadership, support managers in complex cases, and foster a workplace culture built on respect, engagement, and accountability. You will act as a trusted advisor to management while safeguarding compliance with UAE labor laws and organizational standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Employee Relations
 
 
 <ul>
 <li>
 Manage and advise on sensitive employee relations cases, including grievances, investigations, disciplinary actions, and terminations.
 </li>
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 Ensure fair, consistent, and timely resolution of cases in line with UAE labor law and company policies.
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 Provide coaching and guidance to managers on handling employee issues effectively.
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 Deliver ER-related training and awareness sessions to strengthen managerial capability and workplace culture.
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 Track and analyze ER data to identify trends and recommend proactive solutions.
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 </ul>
 
 
 Policies &amp; Compliance
 
 
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 Review, update, and implement HR policies to ensure legal compliance, clarity, and accessibility.
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 Partner with Legal and Compliance teams on high-risk cases and policy alignment.
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 Communicate labor law changes and ensure they are reflected in company practices.
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 Support internal audits and ensure adherence to governance frameworks.
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 </ul>
 
 
 Culture &amp; Engagement
 
 
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 Act as a cultural ambassador by promoting fairness, inclusion, and trust across employee interactions.
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 Support HR initiatives related to employee engagement, well-being, and organizational development.
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 Drive preventive initiatives, such as training programs, employee listening forums, and manager support tools.
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 </ul>
 
 
 
 
 
 Required Experience &amp; Competencies:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field (Master&rsquo;s or HR certification preferred).
 </li>
 <li>
 7&ndash;10 years of progressive HR experience, with at least 4 years in employee relations.
 </li>
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 Strong knowledge of UAE labor law; wider GCC experience is an advantage.
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 Proven track record in managing complex ER cases with discretion and professionalism.
 </li>
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 Excellent communication, negotiation, and conflict-resolution skills.
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 Ability to influence and build trusted relationships across all organizational levels.
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 Analytical and data-driven mindset, with sensitivity to employee experience.
 </li>
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 Fluent in English and Arabic.
 </li>
 </ul>
 
 
 Expected Skills &amp; Behaviors
 
 
 <ul>
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 Demonstrates integrity, discretion, and professionalism at all times.
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 Builds credibility and trust with employees and leaders alike.
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 Handles sensitive situations with empathy and fairness.
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 Communicates clearly and effectively in high-stakes situations.
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 Champions inclusiveness, transparency, and accountability.
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 Continuously learns and adapts to evolving labor laws and HR practices.
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 </ul>
 
 
 
 
 Apply now and shape unforgettable experiences with our team.
 
</div>

Employee Relations Manager

<div>
 
 
 Job Overview
 
 
 
 
 
 
 
 
 
 To ensure a smooth and efficient PRO operation in accordance to the Company Policy and Core competencies. This position provides general administrative and secretarial support to the EO Department.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 Responsible for granting access to all suppliers, contractors and media entry to Qasr Al Watan. Responsible of submitting GHQ cards for QAW and Miral colleagues that they work in Qasr Al Watan.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
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 Issuing GHQ cards to QAW and shared services colleagues and contractors.
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 Keeping track record of GHQ cards ie renewal, cancelation and updating the system accordingly.
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 Liaising and work closely with QAW security for permit access.
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 Performing other support function as required inside and outside the palace premises.
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 Ensure quality of work across the department in QAW.
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 Contributes to the team&rsquo;s effort by accomplishing related results as needed.
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 Responsible for handling confidential documents such as the GHQ Cards.
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 Coordinates with Human Resources with records by developing a filing retrieval system for the PRO; keeping past and current record (soft and hardcopies).
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 Updates relevant information of Colleagues into the Systems.
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 Maintains professional and technical knowledge by attending relevant trainings in order to keep Colleagues up to date with company information.
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 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Essential:
 
 Higher Secondary or equivalent
 </li>
 <li>
 
 Desirable:
 
 Bachelor&rsquo;s Degree, Associate Degree or equivalent
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Years of Experience
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Essential:
 
 1 to 2 years working as a Secretary or Administrative Assistant
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 <li>
 
 Desirable:
 
 2 years previous experience working in Human Resource
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 </ul>
 
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 
 
 Essential:
 
 
 
 
 
 <ul>
 <li>
 Excellent organizational skills
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 Computer Literacy
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 Ability to multi-task and work under pressure
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 </ul>
 
 
 
 
 
 Desirable:
 
 
 
 
 
 <ul>
 <li>
 Knowledge to use the PR System (EPRO)
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 With Valid UAE Driving License
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 </ul>
 
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 <ul>
 <li>
 Knowledge to use the PR System (EPRO)
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 <li>
 With Valid UAE Driving License
 </li>
 </ul>
 
 
 
 
 
 Pay range and compensation package
 
 
 
 
 
 <ul>
 <li>
 Not specified in the job description.
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 </ul>
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 <ul>
 <li>
 Miral Experiences LLC is committed to diversity and inclusivity in the workplace.
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 </ul>
 
 
 
 
 
 Behavioral Competencies
 
 
 <ul>
 <li>
 Applying The Miral Way While Managing Others
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 Create Smiles
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 Share What You Know
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 Deliver Excellence
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 Work as One
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 Lead With a Shared Vision
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 Nurture Talent
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 Build Proactive Partnerships
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 </ul>
 
 
</div>

Administrative Assistant Qasr Al Watan (UAE National)

To ensure a smooth and efficient operations in Zoological - Education department; thus directly impacting guests experiences and Theme Park s operations.
The Education Manager facilitates in providing resources to the Education Department related to the areas of education and conservation, guest tours and programs, interactives and graphics, curriculum development of onsite and outreach programs in order to continue to achieve goals that fulfill the SeaWorld Abu Dhabi mission. Develops a strong environmental message to highlight all of the work being done by the park. Manages labor and expense budgets. Develops a high caliber of motivated ambassadors.
The job scope includes:
<ul>
<li>List the key activities and tasked associated with each Area of Responsibility</li>
<li>Accurately, concisely, and completely describe the duties and responsibilities of the job</li>
<li>Support/Operations roles (Grades A to C) may only have 1 area of responsibility</li>
</ul>
To assist SWAD leadership team with the oversight and management of daily zoological related revenue programs
To assist Education department leadership with budget development and oversight
To assist with expenditure and cost oversight within the Education department
Plans the schedules and tasks assignments of Education Specialists and Associates; monitors their activities and performance
Ensures the completion of required trainings of the team; monitors professional development and competencies
Works together with the Education Manager in assigning education programs; includes developing excellent, transformational zoological programming, ensures offerings are relevant and compelling to today s audiences in content and delivery
Collaborates with Sales, Marketing and other sections of Zoological department to promote and sell Education and Zoological programs
Facilitates on the interpretation of animals to guests in park, includes development of messaging, presentations, interpretative graphics and other methods to increase guest awareness and interest in animals
Facilitates in park revenue experiences, includes streamlining operations, providing incredible guest service and innovating new experiences based on customer demand
Establishes and implements development/motivational plans of the team to improve their capabilities and expertise
Responsible for high-volume guest interaction, including resolution of issues that may arise
Fosters a culture of human and animal safety; ensures compliance with existing safety policies while encouraging the review and renewal, or provision of new policies and practices so that colleagues work in a safe manner with the appropriate protective equipment
Contributes to formulating and administering policies as needed
Facilitates in delivering high-quality guest experience programs
Works in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays
Performs other duties as assigned

Education Manager

<div>
 
 Job Description
 
 
 
 The Assistant Stage Manager (ASM) is responsible for guiding the Team Leader and all indirect reports ensuring the team delivers their responsibilities to the highest standards possible while creating smiles and maintaining a positive attitude in the workplace. This position ensures a smooth operation of the Entertainment department as needed. ASM works with members of the department and company as an active participant in achieving artistic goals, ensuring consistent quality, and guaranteeing a high level of performance from colleagues under his/her guidance. During the events and activations, he/she relays all of the cues to the back-stage crews, monitors performers before and during the show, and relays information back to the line manager so that he/she can make informed decisions.
 
 
 
 The job scope includes:
 
 
 
 <ul>
 <li>
 Manages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans
 </li>
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 Oversees duty schedules for their area ensuring that annual leave plans support operational readiness and ensure sufficient time off to colleagues
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 Coordinates and oversees character appearances and roaming entertainment both in the parks and at external events
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 Working with his/her line manager on a production, installation schedules for in-park events and activations
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 Coordinates with procurement and third-party vendors
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 Oversees d&eacute;cor installation and derig for the events based on Scope of Work and event&rsquo;s deck
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 Manages the running of all Entertainment live show offerings
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 Ensure that Team Leaders writing and circulates show reports as needed
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 Gives notes to animators, cast and crew in the running of the shows
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 Liaises with the Maintenance department to fix technical issues and follows up to ensure issues are solved
 </li>
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 Work closely with production and technical teams to ensure they have accurate show related information
 </li>
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 Oversees the maintenance of character costumes
 </li>
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 Holds daily briefing with the department
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 Assists other shows within the department as needed
 </li>
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 Plans, books and delivers on and off job trainings as required to ensure best possible service standards as well as colleague development
 </li>
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 Communicates appropriate and useful information through various channels, including department meetings and briefings
 </li>
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 Motivates colleagues through the effective implementation of incentive and recognition and rewards programs
 </li>
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 Ensures departmental policies, procedures and performance standards are being implemented and maintained throughout their area
 </li>
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 Reviews departmental policies, procedures, and performance standards to ensure these are up to date and correct and propose changes as appropriate to ensure high levels of customer service
 </li>
 <li>
 Ensures any service delivery defects are resolved, identify any trends, share observations and suggestions with their manager
 </li>
 <li>
 Reviews accuracy of any checklists and records completed in their area
 </li>
 <li>
 Ensures their area meets targets as set by their departmental manager via tracking
 </li>
 <li>
 Assists with logistics to audition new Entertainment colleagues
 </li>
 <li>
 Assures Key Performance Indicators (KPI) targets are being met and tracks results
 </li>
 <li>
 Tracks and records all external requests fulfilled by Entertainment
 </li>
 <li>
 Seeks out personal and professional growth of skillsets and shares all knowledge with team
 
 
 </li>
 </ul>
 
 To be considered for the role, you will need to have:
 
 
 
 
 Job Essentials:
 
 
 
 <ul>
 <li>
 Higher secondary or equivalent
 </li>
 <li>
 1 year of experience in leadership and 2 years in the entertainment industry
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Ability to manage a team and cover for the Head of the Department where necessary
 </li>
 <li>
 Discretion and sensitivity when dealing with confidential information
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Proactive and flexible attitude, ability to effectively prioritize
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Knowledge of current Health and Safety guidelines
 </li>
 <li>
 Computer skills: Word, Excel, PowerPoint
 
 
 </li>
 </ul>
 
 Job Desirables:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Fine Arts
 </li>
 <li>
 3 years of stage management experience and/or 5 years of performance experience
 </li>
 <li>
 Fire warden trained
 </li>
 <li>
 First Aid trained
 </li>
 <li>
 Stage Management experience
 </li>
 <li>
 Technical background in Kronos time and attendance system
 </li>
 <li>
 Oracle
 </li>
 <li>
 Lighting and AV knowledge
 
 
 </li>
 </ul>
 
 Interested in this opportunity? Apply now!
 
 
 
 
 About Us
 
 
 
 Miral Experiences
</div>

Stage Assistant Manager

Join Miral Experiences and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.