Qureos Mentor

Miral Experiences

<div>
 
 Job Description
 
 
 
 The Dive Operations Associate is responsible in delivering an excellent guests experience by maintaining the professional appearance and cleanliness of the aquariums/animal habitats. Also, ensuring the health and safety of animals, guests and colleagues.
 
 
 This position requires standing in a prolonged period; moves/lifts up to 45kgs of load, and in confined spaces. This position also requires to work in varying shifts based on business need. This includes: opening, mid, and closing shifts, nights, weekends and holidays.
 
 
 
 Job Scope:
 
 
 
 <ul>
 <li>
 Maintains cleanliness, integrity and appearance of exhibits, underwater facilities throughout the park, including decretive and holding pools
 </li>
 <li>
 Ensures that all dive operations safety measures are followed at all times
 </li>
 <li>
 Maintains rescue skill competency and basic life support skill competency at &ldquo;test ready&rdquo; levels at all times
 </li>
 <li>
 Completes the accurate daily dive logs and records
 </li>
 <li>
 Ensures that all diving equipment and materials are ready prior to park operations and safely stored after park&rsquo;s closing
 </li>
 <li>
 Reports to the leadership the status of inventory that is used for diving operations
 </li>
 <li>
 Maintains professional development on all OSHMS (Occupational Safety and Health Management System) dive regulations
 </li>
 <li>
 Completes all trainings that are required by the department and facilities
 </li>
 <li>
 Utilizes safe handling, storage and disposal practices for toxic substances and hazardous waste in accordance with company policies
 </li>
 <li>
 Participates in dive emergency exercises
 </li>
 <li>
 Assists other Zoological team on underwater equipment as necessary
 </li>
 <li>
 Lifts/moves from 12 to 45 kgs with or without accommodation
 </li>
 <li>
 Performs other duties assigned by the leadership
 
 
 </li>
 </ul>
 
 To be considered for the role, you will need to have:
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent
 </li>
 <li>
 SCUBA/Open Water Diver Certified or equivalent
 </li>
 <li>
 1 year diving experience; or equivalent combination of education and experience
 </li>
 <li>
 20 logged open water dives within the last 2 years
 </li>
 <li>
 Basic English communication skills, written/verbal
 </li>
 <li>
 Excellent diving skills
 </li>
 <li>
 Able to swim 200meters nonstop and 15minutes float
 </li>
 <li>
 Basic mathematical skills
 
 
 </li>
 </ul>
 Interested in this position? Apply now!
</div>


Job Id: Py8ODOXTqJVcnFVsDBPFI6YPOlLWY20CZFnRb3FBfWVL22j3LvIjl/WuNNPdL2Su5XFdVLnK7FN02Q6jDKdBUbMER2ub/sTKGaQSkS6VKDb9+8PXsanw+nJsyHSwSh+cJa41d6mgVPaqupe4FqA9QF0PdOgTsmlP8ajsfukAYbPRysAVRaSNqBWKZe00Zw==

Dive Operations Associate

<div>
 
 Job Description
 
 
 
 
 Data Analysis &amp; Interpretation
 
 
 
 Analyze and interpret large datasets to provide actionable insights and recommendations.
 
 
 Work closely with stakeholders to identify trends, patterns, and potential areas of improvement
 
 
 Support the team with ad-hoc data analysis requests and deep dives into specific business problems
 
 
 
 Reporting &amp; Visualization
 
 
 
 Create and maintain dashboards and reports using Power BI, Tableau, or similar visualization tools. These will include cyclical and bespoke requirements.
 
 
 Monitor key performance indicators (KPIs) and ensure the accuracy and timeliness of data reporting.
 
 
 
 Data Quality and Integrity:
 
 
 
 Ensure data accuracy, consistency, and integrity throughout the analysis process. Identify and resolve data quality issues or inconsistencies and work with the wider team on putting controls and correcting the data on Oracle Fusion.
 
 
 
 Problem-Solving
 
 
 
 Identify business problems or challenges and formulate data-driven solutions. Collaborate with cross-functional teams to understand requirements and provide analytical support
 
 
 
 Essentials:
 
 
 
 Bachelor&rsquo;s degree in data science, Statistics, Mathematics, Computer Science, or a related field
 
 
 5+ years data analyst or related experience, including proficiency with analytical software or equivalent related education
 
 
 Hands-on experience with data visualization platforms like Power BI, Tableau, or others.
 
 
 Advanced level Excel Skills
 
 
 Interpreting data, analysing results using statistical techniques
 
 
 High level of mathematical ability
 
 
 A methodical and logical approach
 
 
 Accuracy and attention to detail
 
 
 Interpersonal skills
 
 
 Teamworking skills
 
 
 written and verbal communication skills
 
 
 An understanding of the ethics of gathering and working with data
 
 
 Ability to work under pressure and meet tight deadlines
</div>


Job Id: CDPnJcVonRNdYE5X75bpIYq2SxfAA1ClMhIWXOJp1ee3Hai3dPbZexCVRY7hFFUmGcvI1rJIp5SSECXZOpclB8dQA5OFwlzaWcRbJfy7iDuaT6Yq5QRWBZJs3pjDosabkfUZkZbp9w4JW9DIWjjueKUpGhpCBHM0mh6sSBylfQxmXksarPDFJiibhYUJEg==

Data Analyst

<div>
 
 Job Description
 
 
 
 As an Entertainment Technical Technician, you are an essential member of the entertainment team responsible for ensuring the smooth operation of various events, shows, and entertainment experiences within a theme park. Your primary focus will be on maintaining and troubleshooting technical equipment and systems related to entertainment offerings, including audio, video, lighting, special effects, animatronics, and digital signage and any other show/ entertainment experience equipment as required. Reporting to the shift lead, either a Team Leader or Senior Technician you will work closely with performers, stage managers, and other technical staff to deliver memorable and immersive experiences for park guests while adhering to safety standards and operational protocols.
 
 
 Technical Support:
 
 
 <ul>
 <li>
 Take an active role in setting up, operating, and maintaining audio, video, lighting equipment, and technical operations.
 </li>
 <li>
 Troubleshoot technical issues in real-time, ensuring minimal disruption to live show &amp; events and the daily operation
 </li>
 <li>
 Alone or a part of a team you will support production teams, event sales teams to meet technical requirements and ensure smooth operations of shows and events and smooth running of the parks on a daily basis.
 
 
 </li>
 </ul>
 Quality Assurance:
 
 
 <ul>
 <li>
 Follow best practices for equipment setup, operation, and safety whilst following the business's safety requirements.
 </li>
 <li>
 Conduct quality checks as required by the Maintenance Management System to maintain high standards of maintenance and operation and report any issues in a timely fashion.
 
 
 </li>
 </ul>
 Reporting:
 
 
 <ul>
 <li>
 Report any issues that occur in a time fashion to the shift supervisor.
 
 
 </li>
 </ul>
 Collaboration:
 
 
 <ul>
 <li>
 Foster a collaborative and innovative environment within the Entertainment technical team, supporting and guiding each other along with new team members
 
 
 </li>
 </ul>
 Essential:
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Proven experience working with audio, video, lighting, and special effects equipment in a live entertainment or event production environment.
 
 
 </li>
 </ul>
 Desirable:
 
 
 <ul>
 <li>
 Technical training or certification in Audiovisual Technology, Electrical Engineering, Information Technology, Electronics Engineering or related field Highly preferred.
 </li>
 <li>
 Strong troubleshooting skills and the ability to quickly diagnose and resolve technical issues under pressure.
 </li>
 <li>
 Theater background
 </li>
 <li>
 Previously worked at theme park
 </li>
 </ul>
</div>

Entertainment Technician

<div>
 
 Job Description
 
 
 
 This is a guest facing role which ensures that all guests who visit our leisure facilities enter the palace with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash. The position sells branded merchandise, souvenirs and photo products to guests by using a computerized cash register. Ensures the stores are well stocked and clean. Assists and advises guests using variety of selling skills, product knowledge and demonstrating service enhancing behavior
 
 
 <ul>
 <li>
 Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace
 </li>
 <li>
 Engage each guest as a unique individual and listen attentively to their requests and questions
 </li>
 <li>
 Assist and advise guests to make purchases by recommending, describing and demonstrating products.
 </li>
 <li>
 Manage and maintain queue lanes, turn stiles, entrances and exits
 </li>
 <li>
 Sell tickets and retail products via a computerised Point of Sale (POS) system
 </li>
 <li>
 Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies
 </li>
 <li>
 Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
 </li>
 <li>
 Maintain awareness and adherence to company&rsquo;s cash handling policies
 </li>
 <li>
 Maintain knowledge and awareness of ongoing promotions
 </li>
 <li>
 Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
 </li>
 <li>
 Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
 </li>
 <li>
 Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory
 
 
 </li>
 </ul>
 Proactively anticipate, listen to guest&rsquo;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&rsquo;s guest complaint policy
 
 
 <ul>
 <li>
 Applying product knowledge while handling guests and improve the same on a regular basis.
 </li>
 <li>
 Manage lost and found counter and locker area cording to company&rsquo;s lost and found policy
 </li>
 <li>
 Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
 </li>
 <li>
 Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety. Participate in any evacuation (drill or real) if necessary
 </li>
 <li>
 Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
 </li>
 <li>
 Working on promotions and achieving set targets.
 </li>
 <li>
 Assisting in quarterly and yearly inventory.
 </li>
 <li>
 Any other tasks that may be required from time to time to perform to meet the needs of the business.
 </li>
 <li>
 Medically able to work in all weather conditions.
 </li>
 <li>
 Physical able to carry/lift items, climb ladder etc.
 
 
 </li>
 </ul>
 Essential:
 
 
 <ul>
 <li>
 Higher secondary or equivalent
 </li>
 <li>
 Moderate verbal communication skills
 </li>
 <li>
 Basic knowledge of cash handling skills
 </li>
 <li>
 Good communication skills
 
 
 </li>
 </ul>
 Desirable:
 
 
 <ul>
 <li>
 Previous retail experience
 </li>
 <li>
 Previous customer care experience
 </li>
 <li>
 Previous experience in handling guest complaints
 </li>
 <li>
 Previous cash handling skills
 </li>
 </ul>
</div>

Operations Associate

<div>
 
 he Operator position will oversee the entire operation of a ride or attraction, including the safety and wellbeing of all colleagues and guests at that particular ride or attraction. They will also be required to concentrate for long periods of time, manage small teams, multi-task and operate large machinery safely and efficiently.
 
 
 
 
 
 Job Scope:
 
 <ul>
 <li>
 Welcome the guests in a warm and friendly manner.
 </li>
 <li>
 Ensure all rides and attractions rules and regulations are enforced at all times.
 </li>
 <li>
 Ensure all rides and attractions start up and closedown procedures are completed correctly.
 </li>
 <li>
 Organize and regulate queuing systems for all rides and attractions.
 </li>
 <li>
 Ensure height measuring is conducted accurately and efficiently.
 </li>
 <li>
 Ensure ride platforms are organized for operation.
 </li>
 <li>
 Explain, distribute and fit ride safety clothing to guests that require it.
 </li>
 <li>
 Ensure that guests load and unload from rides and attractions safely and efficiently.
 </li>
 <li>
 Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
 </li>
 <li>
 Check safety equipment (fire extinguishers, emergency exits and emergency routes).
 </li>
 <li>
 Communicate clearly with guests, colleagues and management at all times.
 </li>
 <li>
 Be able to use the ride stop and emergency stop functions effectively and confidently.
 </li>
 <li>
 Delivering fun and memorable experiences to the guests.
 </li>
 <li>
 Opening and closing the rides and attractions to guests.
 </li>
 <li>
 Follow all Health and Safety policies and procedures.
 </li>
 <li>
 Record all details of the daily operation or a ride or attraction (e.g. downtimes, throughputs and colleague breaks).
 </li>
 <li>
 Ensure that the daily ride documentation is kept up to date, tidy and accurate.
 </li>
 <li>
 Handle and lead ride downtimes and emergency situations as and when required.
 </li>
 <li>
 Ensure clean and safe environment.
 </li>
 <li>
 This position requires a large time spent standing and talking on positions.
 </li>
 <li>
 Ability to stay focused at all times, during long shifts and quiet / busy periods in the park.
 </li>
 <li>
 Any other tasks that may be required from time to time to perform to meet the needs of the business.
 </li>
 </ul>
 
 
 
 
 
 
 
 Essentials:
 
 <ul>
 <li>
 Good customer service skills
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Ability to work within a team and on their own
 </li>
 <li>
 Outgoing and enthusiastic personality and have a passion for guest interaction and communication
 </li>
 <li>
 Speak and understand English language
 </li>
 <li>
 Ability to work under pressure and long shift times
 </li>
 <li>
 Integrity &ndash; being honest and ethical
 </li>
 </ul>
 
 
 
 
 
 
 
 Desirables:
 
 <ul>
 <li>
 Higher secondary or equivalent
 </li>
 <li>
 1 year rides and attractions experience in another theme park
 </li>
 <li>
 Speak and understand Arabic language
 </li>
 <li>
 Creativity and alternative thinking to develop new ideas for and answers to work related problems
 </li>
 <li>
 For Operator position training:
 </li>
 <li>
 Ability to manage small teams
 </li>
 <li>
 Ability to concentrate uninterrupted for long periods of time
 </li>
 <li>
 Ability to operate machinery safely and efficiently
 </li>
 <li>
 Ability to multi-task
 </li>
 <li>
 Ability to oversee the safety of all colleagues and guests at a particular ride or attraction
 </li>
 </ul>
</div>

Operations Associate (Rides & Attractions Operator)

<div>
 
 Job Description
 
 
 
 The
 
 Education Associate
 
 is a guest facing role which welcomes and interacts with guests of all age. This position is responsible in delivering the important information in the assigned Zoological attractions and/or exhibits.
 
 
 This position requires the ability to stand and walk for an entire shift; handle and work with animal ambassadors including mammals, birds, Reptiles and some aquatic species. Lift, push and pull 15kg; and work in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays.
 
 
 
 Job scope:
 
 
 
 <ul>
 <li>
 Proactively interacts to all guests in a friendly and professional manner
 </li>
 <li>
 Delivers the education facts on the assigned attraction/exhibit
 </li>
 <li>
 Maintains theme park&rsquo;s knowledge to provide updated information to the guests
 </li>
 <li>
 Handles guests concerns and queries, provide appropriate resolution, and available and achievable service recovery as needed
 </li>
 <li>
 Prepares educational materials and maintains its professional appearance
 </li>
 <li>
 Ensures all departmental checklists are consistently completed and informs line manager for any tasks that requires action
 </li>
 <li>
 Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department&rsquo;s SOPs
 </li>
 <li>
 Promotes products, services and activities available to the guests
 </li>
 <li>
 Completes all required trainings and maintains professional development and competencies
 </li>
 <li>
 Maintains cleanliness and organization of the workplace for designated areas
 </li>
 <li>
 Performs other duties as assigned
 
 
 </li>
 </ul>
 
 To be considered for this role, you will need:
 
 
 
 <ul>
 <li>
 High School Diploma / Bachelor&rsquo;s Degree or equivalent experience
 </li>
 <li>
 1 year of experience in customer service
 </li>
 <li>
 Experience in zoological and/or theme park setting is a plus
 </li>
 <li>
 Outgoing personality
 </li>
 <li>
 Excellent skills in customer/guest interaction
 </li>
 <li>
 Excellent English communication skills, verbal and written
 </li>
 <li>
 Basic knowledge of educational principles and instructional design models
 </li>
 <li>
 Basic computer skills, including MS Office applications
 
 
 </li>
 </ul>
 Interested in this opportunity? Apply now!
</div>

Education Associate (Emirati Talent)

<div>
 
 Job Description
 
 
 
 Miral Experiences is seeking a dynamic and visionary
 
 General Manager (GM)
 
 for
 
 SeaWorld Yas Island
 
 in Abu Dhabi.
 
 
 As GM, you will be responsible for the strategic leadership, operational excellence, and financial performance of the park, ensuring an exceptional experience for guests while overseeing day-to-day operations. This is a unique opportunity to lead a world-class attraction that blends zoological expertise with immersive entertainment, all while working in one of the most exciting and rapidly growing destinations in the UAE.
 
 
 The ideal candidate will have a passion for both leadership and zoological operations, with a strong background in hospitality or theme park management. You will be responsible for managing all aspects of park operations, including guest experience, animal welfare, financial performance, and team development, as well as ensuring alignment with the park&rsquo;s strategic goals and operational excellence.
 
 
 
 Job Scope
 
 
 
 
 Strategic Management:
 
 
 
 <ul>
 <li>
 Lead the development and execution of operational strategies to meet the park&rsquo;s financial and guest experience goals.
 </li>
 <li>
 Align park strategies with Miral Experiences' vision and strategic objectives.
 </li>
 <li>
 Build and manage key relationships with IP stakeholders and partners, ensuring compliance with contractual obligations.
 </li>
 <li>
 Monitor industry trends and competitive dynamics to optimize park offerings and operations.
 
 
 </li>
 </ul>
 
 Operational Management:
 
 
 
 <ul>
 <li>
 Oversee all day-to-day park operations, ensuring smooth functioning across all departments (rides, attractions, food &amp; beverage, retail, zoological areas, etc.).
 </li>
 <li>
 Ensure operational efficiency through effective capacity management, guest flow, and staff coordination.
 </li>
 <li>
 Maintain safety standards and ensure compliance with legal and industry safety regulations.
 
 
 </li>
 </ul>
 
 Zoological Standards &amp; Research:
 
 
 
 <ul>
 <li>
 Ensure the park&rsquo;s zoological operations meet SeaWorld&rsquo;s high standards of animal care, education, and water quality.
 </li>
 <li>
 Lead efforts to secure and maintain accreditation from key zoological organizations.
 </li>
 <li>
 Provide strategic oversight for the Yas SeaWorld Research and Rescue Center, collaborating with stakeholders to drive initiatives related to animal welfare and conservation.
 
 
 </li>
 </ul>
 
 Human Resources &amp; Team Development:
 
 
 
 <ul>
 <li>
 Lead, mentor, and develop a high-performing team, fostering a culture of excellence, innovation, and collaboration.
 </li>
 <li>
 Oversee recruitment, talent development, and succession planning to ensure a strong and diverse workforce.
 </li>
 <li>
 Support the UAE Nationals strategy by identifying and developing opportunities for local talent within the organization.
 
 
 </li>
 </ul>
 
 Guest Experience:
 
 
 
 <ul>
 <li>
 Monitor guest feedback to continually improve the guest experience, leveraging tools like Guest Satisfaction Surveys (GSS) and Net Promoter Scores (NPS).
 </li>
 <li>
 Ensure a safe, enjoyable, and engaging experience for all visitors, maintaining high standards of service excellence across the park.
 
 
 </li>
 </ul>
 
 Financial Accountability &amp; Performance:
 
 
 
 <ul>
 <li>
 Manage the annual budget for all operational areas, ensuring alignment with organizational goals and financial targets.
 </li>
 <li>
 Monitor financial performance, analyzing variances and implementing corrective actions as necessary to meet budget objectives.
 </li>
 <li>
 Foster a culture of financial accountability, providing guidance to operational teams on budget management and cost control.
 
 
 </li>
 </ul>
 
 Business Development &amp; Partnerships:
 
 
 
 <ul>
 <li>
 Collaborate with marketing and sales teams to identify business opportunities and enhance revenue generation.
 </li>
 <li>
 Cultivate strategic partnerships to drive operational efficiency and guest engagement.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 
 Essential:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality, Business Management, Recreation, or a related field.
 </li>
 <li>
 8+ years of experience in hospitality, theme park, zoo, or aquarium management, with at least 3-5 years in a leadership role.
 </li>
 <li>
 Strong financial acumen with experience managing budgets, P&amp;L statements, and cost control.
 </li>
 <li>
 Proven experience working in zoological facilities, with a focus on animal welfare, care, and education.
 </li>
 <li>
 Excellent leadership, communication, interpersonal, and organizational skills.
 </li>
 <li>
 Ability to manage multiple priorities and make data-driven decisions under pressure.
 </li>
 <li>
 Knowledge of safety regulations and operational standards in the theme park or entertainment industry.
 
 
 </li>
 </ul>
 
 Desirable:
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree or relevant certifications in theme park, hospitality, or zoological management.
 </li>
 <li>
 2+ years in a senior leadership role within a theme park or related industry.
 </li>
 <li>
 Certifications in IAAPA or similar industry organizations.
 </li>
 <li>
 Knowledge of the UAE market and multicultural workforce dynamics.
 </li>
 </ul>
</div>

General Manager (Emirati Talent)

Join Miral Experiences and explore 7 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.