Qureos Mentor

Miraval Resort & Spa

<div><div>Summary<div>
At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people&rsquo;s lives.
Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is a process that is organic, evolving, and perpetually moving toward equilibrium.
Your passion, your life, your work &ndash; in balance. 
Key Responsibilities
Villa Operations &amp; Guest Experience<ul><li>
Oversee all day-to-day operations of the Villas program, ensuring a seamless and elevated experience for villa owners, house guests, and resort guests</li><li>
Ensure all villa arrivals, departures, and in-stay experiences are executed with intention, personalization, and attention to detail</li><li>
Maintain a visible presence within the Villas to proactively engage with guests and ensure satisfaction</li><li>
Act as the primary escalation point for villa-related concerns, resolving issues with discretion, urgency, and professionalism</li><li>
Ensure all experiences align with Miraval&rsquo;s wellness-focused environment, including mindfulness, quiet enjoyment, and respect for shared spaces</li></ul>
Owner Relations &amp; Membership Compliance<ul><li>
Build and maintain strong, trust-based relationships with villa owners, acting as a consistent and reliable point of contact</li><li>
Ensure all owner, house guest, and day guest usage aligns with Membership Rules and Regulations, including:<ul><li>
Guest registration and access requirements</li><li>
House guest privileges and documentation</li><li>
Day guest limitations and usage policies</li><li>
Resort conduct expectations and standards</li></ul></li><li>
Communicate policies clearly and professionally, ensuring understanding while preserving the luxury guest experience</li><li>
Manage sensitive situations involving policy enforcement with discretion, empathy, and firmness</li><li>
Partner with leadership to address and resolve member concerns, feedback, or disciplinary situations when necessary</li></ul>
Team Leadership &amp; Development<ul><li>
Directly supervise the Villa Concierge team (2), including scheduling, daily direction, and performance management</li><li>
Provide ongoing coaching, training, and development to ensure consistent and elevated service delivery</li><li>
Foster a culture of accountability, empathy, and collaboration aligned with Miraval values</li><li>
Ensure the team is knowledgeable in both service standards and membership policies, and confident in communicating both</li></ul>
Cross-Department Collaboration<ul><li>
Partner closely with Guest Relations, Housekeeping, Culinary, Spa, Programs, Engineering, and Transportation teams to ensure seamless villa operations</li><li>
Communicate all villa-specific details, preferences, and requests across departments</li><li>
Advocate for villa owners and guests while maintaining alignment with operational capabilities and resort policies</li><li>
Support coordination of special requests, private experiences, and programming within Villas</li></ul>
Administrative &amp; Operational Oversight<ul><li>
Ensure accurate documentation of owner profiles, guest preferences, and villa-related communications</li><li>
Monitor villa readiness, cleanliness, and maintenance standards in partnership with Housekeeping and Engineering</li><li>
Track and follow up on service recovery, guest concerns, and operational improvements</li><li>
Support billing awareness and charge accuracy related to villa guest and owner usage (in alignment with membership billing practices)</li></ul>
Service Excellence, Safety &amp; Standards<ul><li>
Uphold and enforce resort policies related to:<ul><li>
Guest conduct and behavior</li><li>
Safety and liability awareness</li><li>
Use of resort amenities</li><li>
Wellness-focused environment and etiquette</li></ul></li><li>
Ensure all villa guests and house guests complete required waivers and registration processes prior to utilizing resort amenities</li><li>
Support a safe and respectful environment for all guests, owners, and colleagues</li></ul>
Continuous Improvement &amp; Innovation<ul><li>
Identify opportunities to enhance the Villas experience through personalization, efficiency, and service innovation</li><li>
Support development and refinement of SOPs and service standards for Villas operations</li><li>
Partner with the Director of Guest Relations to align Villas operations with broader Rooms Division strategy</li></ul></div></div><div>
Qualifications<div>
Qualifications<ul><li>
Minimum 2&ndash;4 years of experience in luxury hospitality, guest relations, or residential/villa operations</li><li>
Prior supervisory or leadership experience required</li><li>
Strong interpersonal skills with the ability to build relationships with high-touch clientele and private owners</li><li>
Exceptional communication skills with a high level of professionalism, discretion, and emotional intelligence</li><li>
Ability to navigate sensitive situations and enforce policies while maintaining a luxury experience</li><li>
Strong organizational and problem-solving skills with attention to detail</li><li>
Experience with property management systems and guest service platforms preferred</li></ul>
Performance Indicators<ul><li>
Villa owner and guest satisfaction</li><li>
Compliance with membership rules and operational standards</li><li>
Effectiveness of service recovery and issue resolution</li><li>
Team engagement and development of Villa Concierge team</li><li>
Accuracy and consistency in communication and execution</li></ul>
Miraval Expectations
This role requires a leader who embodies Miraval&rsquo;s commitment to mindful service, respect, and wellbeing. The Villas Assistant Manager must balance personalized, luxury service with operational integrity, ensuring that every interaction reflects care, intention, and respect for both individuals and the broader resort community.
Benefits
We offer excellent benefits:<ul><li>
Complimentary room nights*</li><li>
Unlimited discounted and Friends &amp; Family Room Rates</li><li>
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*</li><li>
401K with company match*</li><li>
Generous Paid Time Off policy*</li><li>
Paid sick time</li><li>
Paid Family Bonding Time and Adoption Assistance*</li><li>
Tuition &amp; Wellbeing Reimbursement*</li><li>
Free colleague meals during shift</li><li>
Employee Stock Purchase Plan*</li><li>
Access to resort facilities including spa services, programs, hiking trails and gym</li></ul><ul><li>Exact benefit package is contingent on status</li></ul>
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div></div>

VILLAS MANAGER

<div><div>Summary<div><div>
The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.</div>
SUMMARY
The Safety and Security Officer position is responsible to protect the safety and security of guests, staff, and Miraval's assets. Security is required to observe, monitor, and report all activity around Miraval, the perimeter of the resort, and the Villas. This person will follow safety and security standards and complete incident reports as required.
Essential Functions:<ul><li>
Assisting with guest requests.</li><li>
Maintain security functions as directed by Security Manager.</li><li>
Patrol Miraval, Villas, guest/employee parking lots, and surrounding grounds.</li><li>
Secure property after closing hours and regularly monitoring grounds and surrounding areas of Miraval.</li><li>
Assist with escorting guests and deliver luggage in the absence of a Bellman or Guest Service Agent.</li><li>
Complete all tasks assigned and send a shift pass along to the Security Team and Security Manager.</li><li>
Assist Night Auditor with any security issues.</li><li>
Question unsafe practices and anticipate unsafe situations.</li><li>
Prepare incident reports on guests, staff, and situations involving resort property.</li><li>
Interact with other departments as needed.</li><li>
Follow all safety procedures for department and Company.</li><li>
Responsible for security and inventory of keys and other valuable property.</li><li>
Participate in proactive team efforts to achieve departmental and Miraval goals.</li><li>
 Other duties as may be assigned by management.</li></ul>
Benefits
We offer excellent benefits:<ul><li>
Complimentary room nights*</li><li>
Unlimited discounted and Friends &amp; Family Room Rates</li><li>
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*</li><li>
401K with company match*</li><li>
Generous Paid Time Off policy*</li><li>
Paid sick time</li><li>
Paid Family Bonding Time and Adoption Assistance*</li><li>
Tuition &amp; Wellbeing Reimbursement*</li><li>
Free colleague meals during shift</li><li>
Employee Stock Purchase Plan*</li><li>
Access to resort facilities including spa services, programs, hiking trails and gym</li></ul><ul><li>Exact benefit package is contingent on status</li></ul></div></div><div>
Qualifications<div>
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li> 
Refined verbal and written communication skills</li><li>
Ability to stand for long periods of time and walk moderate distances</li><li>
Must be able to work a flexible schedule, including weekends and holidays</li><li>
Proficient in basic computer skills</li><li>
CPR, First aid and AED required within the first 30 days of employment.</li><li>
Previous security experience preferred</li></ul>
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div></div>

SECURITY OFFICER - FULL-TIME

<div><div>Summary<div>
The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval. 
SUMMARY 
At Miraval Arizona, our Restaurant Servers play a vital role in delivering a serene and enriching dining experience that reflects our commitment to mindfulness, wellness, and exceptional hospitality. This position is responsible for guiding guests through their culinary journey with grace, attentiveness, and deep knowledge of our thoughtfully curated food and beverage offerings. 
Duties and Responsibilities:
To thrive in this role, the Restaurant Server must consistently demonstrate excellence in each essential duty, contributing to the serene and transformative guest experience that defines Miraval Arizona.<ul><li> 
Ensure full compliance with all health, safety, and sanitation standards, upholding Miraval&rsquo;s commitment to well-being and care</li><li>
Communicate with clarity, warmth, and professionalism when engaging with guests and colleagues</li><li>
Foster a collaborative and uplifting team environment through a positive, enthusiastic attitude</li><li>
Demonstrate mutual respect and mindfulness in all interactions with fellow colleagues</li><li>
Maintain a thorough understanding of service standards and operational procedures as outlined in the Miraval Training Manual</li><li>
 Execute opening, closing, and side duties with precision and consistency</li><li>
Deliver service within designated time frames while preserving a calm and attentive presence</li><li>
Remain aware of guest presence and proactively anticipate their needs with grace and discretion</li><li>
Possess in-depth knowledge of menu offerings, pricing, and the ability to provide vivid, engaging descriptions that reflect the culinary artistry of Miraval</li><li>
Assist guests with genuine care and professionalism, ensuring they feel valued, heard, and nurtured</li><li>
Maintain cleanliness and presentation of tables within assigned section, reflecting Miraval&rsquo;s standards of excellence</li><li>
Attend and actively participate in daily pre-shift meetings to align with team goals and service expectations</li><li>
Share guest feedback&mdash;both positive and constructive&mdash;with leadership to support continuous improvement</li><li>
Demonstrates adaptability and a collaborative spirit by supporting various Food and Beverage operations as needed, including restaurant service and banquet functions</li><li>
Accepts and fulfills additional responsibilities as assigned by leadership, acknowledging that duties may evolve and are not limited to those listed.</li></ul> 
We offer excellent benefits:<ul><li>
Complimentary room nights*</li><li>
Unlimited discounted and Friends &amp; Family Room Rates</li><li>
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*</li><li>
401K with company match*</li><li>
Generous Paid Time Off policy*</li><li>
Paid sick time</li><li>
Paid Family Bonding Time and Adoption Assistance*</li><li>
Tuition &amp; Wellbeing Reimbursement*</li><li>
Free colleague meals during shift</li><li>
Employee Stock Purchase Plan*</li><li>
Access to resort facilities including spa services, programs, hiking trails and gym</li></ul><ul><li>Exact benefit package is contingent on status</li></ul></div></div><div>
Qualifications<div><ul><li><ul><li>A sincere desire to anticipate and fulfill the needs of others in a fast-paced, high-touch setting</li></ul></li><li>
Refined verbal communication skills that foster clarity, warmth, and connection</li><li>
Minimum of two years&rsquo; experience in a full-service restaurant; fine dining or luxury resort experience strongly preferred</li><li>
Proficiency with Point-of-Sale (POS) systems and related technology</li><li>
Strong working knowledge of coffee, beer, wine, and premium liquor service, with the ability to make thoughtful recommendations</li><li>
Physical stamina to lift and carry moderate weight as needed throughout service</li><li>
Ability to remain on feet for extended periods while maintaining a poised and professional demeanor</li></ul> 
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div></div>

AM RESTAURANT SERVER - FULL-TIME - $19.50 PER HOUR

<div><div>Summary<div><div><div><div>
Your journey begins now!
At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.
Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval&rsquo;s purpose.
Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Miraval as a Front Office Host. If you have worked at other Hotels in the front office, or you have an interest in hotel front office operations, we'd love to hear from you! This person must have exceptional communication skills as well as superior guest service abilities. This position is fast paced with constant guest interaction. We are looking for colleagues who can make a connection with our guests, are empathetic, compassionate, engaging and friendly.
Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
We thank you for your interest. Be well.
Miraval Berkshires offers:<ul><li><ul><li> World class resort</li></ul><ul><li> 
 Awarded Fortune&rsquo;s 100 best companies to work for</li></ul><ul><li> 
 Unlimited use of our fitness center, yoga classes, and lectures</li></ul><ul><li> 
 Competitive pay</li></ul><ul><li> 
 Positions with incentive &amp; bonus packages</li></ul><ul><li> 
 $1,000 reimbursement for tuition (after 12 months)</li></ul><ul><li> 
 Employee discounts on all spa services and programming</li></ul><ul><li> 
 Discounted and comped rates at Hyatt Hotels</li></ul><ul><li> 
 Positions with flexible schedules</li></ul></li></ul> 
Qualifications<ul><li> A true desire to satisfy the needs of others in a fast-paced environment.</li><li> Proficient computer skills</li><li> Refined verbal and written communication skills</li><li> Ability to stand for long periods of time.</li></ul>
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.</div></div></div><div><div><div><div> 
</div></div></div></div></div></div><div>
Qualifications<div><ul>
<li>A true desire to satisfy the needs of others in a fast-paced environment.</li>
<li>Proficient computer skills</li>
<li>Refined verbal and written communication skills</li>
<li>Ability to stand for long periods of time.</li>
</ul><div>All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div></div></div>

FRONT OFFICE HOST

Join Miraval Resort & Spa and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Miraval Resort & Spa

About Company

VILLAS MANAGER

SECURITY OFFICER - FULL-TIME

AM RESTAURANT SERVER - FULL-TIME - $19.50 PER HOUR

FRONT OFFICE HOST