Qureos Mentor

Miraval The Red Sea

<div><div>Summary<div>
GENERAL ROLE:
A Laundry Manager is responsible for overseeing the daily operations of a laundry facility, ensuring efficient processing of laundry services while maintaining high standards of cleanliness, hygiene, and customer satisfaction. This role often includes managing staff, equipment, inventory, and ensuring compliance with health and safety regulations.
KEY RESPONSIBILITIES: 
Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues.
As Laundry Manager, you will need to: 
Strategy and Planning<div>
1. Operational Strategy 
<ul><li>Develop Standard Operating Procedures (SOPs): Create detailed SOPs for washing, drying, folding, pressing, sorting, and delivery processes to ensure consistency and efficiency.</li><li>Optimize Workflow Layout: Design the layout of the laundry area to minimize movement and improve productivity.</li><li>Daily &amp; Weekly Plans: Prepare daily schedules for staff, equipment use, and task allocation based on laundry load forecasts.</li></ul>
2. Workforce Planning 
<ul><li>Staffing Forecasts: Plan staffing levels based on seasonal demand or expected laundry volume (e.g., hotel peak seasons, hospital admission trends).</li><li>Training &amp; Development: Schedule regular training for staff on machine operation, safety, and customer service.</li><li>Succession Planning: Identify and prepare team leads or supervisors for future management roles.</li></ul>
3. Resource &amp; Inventory Planning 
<ul><li>Linen &amp; Uniform Lifecycle Management: Track inventory levels and linen condition to plan timely replacements.</li><li>Supplies Procurement: Forecast usage of detergents, chemicals, and other consumables to maintain consistent stock levels.</li><li>Preventive Maintenance Schedule: Plan and enforce a regular maintenance schedule for all equipment to reduce downtime.</li></ul>
4. Financial Planning 
<ul><li>Budget Development: Prepare annual or quarterly budgets covering labor, utilities, supplies, maintenance, and capital expenses.</li><li>Cost Control Strategy: Identify areas to reduce waste, optimize energy and water usage, and improve productivity.</li><li>Revenue Forecasting (if applicable): Achieved the forecast budget from the laundry services, plan pricing strategies and revenue targets.</li></ul>
5. Technology &amp; Innovation 
<ul><li>Automation Planning: Evaluate opportunities to introduce automated systems or software for tracking loads, billing, or inventory.</li><li>Sustainability Initiatives: Develop plans to reduce water, energy, and chemical usage, aligned with environmental goals.</li></ul>
6. Risk Management &amp; Compliance 
<ul><li>Emergency Preparedness: Develop contingency plans for equipment breakdowns or supply shortages.</li><li>Regulatory Compliance: Plan for regular audits and compliance checks with health, safety, and environmental standards.</li></ul>
7. Performance Monitoring &amp; Improvement 
<ul><li>KPIs and Metrics: Set key performance indicators like turnaround time, reject rates, staff productivity, etc.</li><li>Continuous Improvement: Plan regular reviews and strategy sessions to identify inefficiencies and implement improvements.</li></ul>
Guest Satisfaction: 
1. Quality of Service 
<ul><li>Spotless Results: Ensure all laundered items (linens, towels, uniforms, personal guest items) are spotless, odor-free, and well-pressed.</li><li>Attention to Detail: Remove stains properly, avoid fabric damage, and handle special care instructions (delicate, dry-clean-only) precisely.</li><li>Consistent Quality Control: Implement regular inspections and quality checks before delivery.</li></ul>
2. Timeliness and Reliability 
<ul><li>On-Time Delivery: Ensure laundry is returned within promised timeframes, whether same-day, overnight, or scheduled deliveries.</li><li>Rush Requests: Have a system in place to prioritize urgent guest laundry requests.</li></ul>
3. Clear Communication 
<ul><li>Laundry Instructions: Provide clear guidelines and options (e.g., express service, delicate care) for guests using in-room laundry services.</li><li>Pricing Transparency: Ensure pricing is transparent and visible to avoid guest disputes.</li><li>Guest Preferences: Maintain records of frequent guests&rsquo; laundry preferences (e.g., starch level, folding method).</li></ul>
4. Staff Behavior &amp; Service Attitude 
<ul><li>Professionalism: Train staff to be courteous, discreet, and respectful when handling guest items.</li><li>Complaint Handling: Empower staff to handle issues quickly and professionally, escalating to management when needed.</li></ul>
5. Hygiene and Safety 
<ul><li>Sanitization Standards: Ensure items are cleaned using appropriate hygiene standards, especially for hospital or high-end hotel guests.</li><li>Handling of Personal Items: Take extra care with guests&rsquo; personal garments &mdash; any loss or damage can severely impact satisfaction.</li></ul>
________________________________________ 
How to Measure Guest Satisfaction: 
<ul><li>Guest Feedback Forms / Surveys: Include laundry service questions in overall guest satisfaction surveys.</li><li>Direct Compliments / Complaints: Track all comments and complaints related to laundry services.</li><li>Service Recovery Rates: Monitor how effectively your team resolves issues when guests are dissatisfied.</li><li>Repeat Requests / Usage Rate: High usage of in-house laundry services may reflect trust and satisfaction.</li></ul>
________________________________________ 
Strategies to Improve Guest Satisfaction: 
<ul><li>Create a laundry guest satisfaction checklist for quality assurance.</li><li>Offer express or premium laundry services with added value.</li><li>Implement a &quot;first-wear guarantee&quot;: if the guest is not satisfied, reprocess the item immediately.</li><li>Introduce a tracking system for personal items to prevent losses.</li><li>Conduct monthly review meetings with front office/guest services to align on guest feedback and areas for improvement.</li></ul></div></div></div><div> 
Qualifications<div>
QUALIFICATIONS:<ul><li>Education: Diploma or degree in Hospitality Management or related field preferred.</li><li>Experience:</li></ul>
o Minimum 3 years of Laundry Manager role. 
o Experience in a hotel and resort preferred both. 
<ul><li>Skills:</li></ul>
o Strong leadership and interpersonal skills. 
o Good communication in English (additional languages are a plus). 
o Knowledge all the laundry systems and property management software. 
o Attention to detail, organizational and time-management skills. 
________________________________________ 
PHYSICAL DEMANDS (IF ANY): 
<ul><li>Requires extended periods of walking, standing, bending, and stair climbing throughout the shift.</li><li>Ability to lift or carry items up to 25 kg as needed.</li><li>Flexibility to work varied shifts, including weekends, holidays, and evenings.</li></ul><div>
WORK ENVIRONMENT: 
<ul><li>Primarily indoors in a hotel/resort environment.</li><li>May involve working in guest area, corridors, laundry areas, and outdoor spaces (e.g., balconies).</li><li>Shift work, including weekends, holidays, and possible all the shifts.</li><li>Fast-paced and physically active environment with a focus on mindfulness, attention to detail, and environmental sustainability.</li></ul></div></div></div></div>

LAUNDRY MANAGER

<div><div>Summary<div>
GENERAL ROLE: 


As a Housekeeping Supervisor plays a key role in maintaining the exceptional cleanliness and presentation standards of Miraval the Red Sea. This position ensures the day-to-day supervision of housekeeping operations, supports team members, and upholds the resort&rsquo;s commitment to wellness, tranquility, and mindful luxury. 


KEY RESPONSIBILITIES:

Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues. 


As Housekeeping Supervisor, you will need to:

Strategy and Planning 

<ul><li> Completed all the housekeeping project according to the timeline. Summitted the training calendar and training record to L&amp;D on time. Inventory to be done according to the plan.</li></ul> 

Housekeeping Operations
<ul><li> Supervise and coordinate daily housekeeping activities for guest rooms, public areas, spa, and back-of-house.</li></ul>
<ul><li> Conduct inspections to ensure all areas meet brand standards for cleanliness, maintenance, and guest readiness.</li></ul>
<ul><li> Assist in the scheduling and assignment of tasks for room attendants, public area attendants, and linen staff.</li></ul>
<ul><li> Provide hands-on training and guidance to team members to maintain consistent quality and efficiency.</li></ul>
<ul><li> Monitor linen and supply usage and communicate needs to the Assistant Manager.</li></ul>
<ul><li> Ensure all housekeeping staff follow proper safety, sanitation, and hygiene protocols.</li></ul>
<ul><li> Respond promptly to guest requests and complaints, ensuring quick resolution and guest satisfaction.</li></ul>
<ul><li> Communicate effectively with other departments, especially Front Office and Engineering, to ensure smooth operations.</li></ul>
<ul><li> Report maintenance issues or damages found during inspections.</li></ul>
<ul><li> Act as a role model, promoting teamwork, professionalism, and mindfulness in all interactions.</li></ul>

Lost &amp; found: 

<ul><li> To trained all the team member about the lost &amp; found.</li></ul> 


Key handling:
<ul><li> All the team member to be knowledgeable for all the keys so has responsible to trained all the HK colleagues.</li></ul> 


Coordinate with another department:
<ul><li> As a Housekeeping supervisor has to coordinate with Engineering for maintenances or any issues.</li></ul>
<ul><li> With front office for the room update- check out, arrivals, vacant dirty, inspected etc.</li></ul>
<ul><li> With F&amp;B- for the amenities mini bar etc.</li></ul> 


General

ROOMS:
<ul><li> Check the general condition in the room and note down any faults and discrepancy found for prompt action, see that all the corridors and passage ways are clean at the time of checking.</li></ul>
<ul><li> To have a complete knowledge of chemical products and their proper and economical use, all Housekeeping machines and equipment for operation and maintenance.</li></ul>
<ul><li> To prepare daily task for HK Attendant and assign them to their specific work areas and instruct them to use the proper and correct equipment and chemical</li></ul>
<ul><li> To inspect all public areas, arrival rooms, check outs, OOS/OOO rooms, occupied rooms, VIPs and long stay guest rooms in designated areas daily, and ensure all amenities are placed based on VIP codes.</li></ul>
<ul><li> To coordinate with the Front Office of VIP rooms, unexpected departures, queue rooms, early arrivals and extended stays and room changes.</li></ul>
<ul><li> To assist in monthly inventory and daily checking of linen store in the pantry and make sure that the supplies is complete as the standard established</li></ul>
<ul><li> To prepare daily and evening HK report in floor under his/her responsibility and inform to the HK Clerk for update status release</li></ul>
<ul><li> Receive Room Status from HK Attendant</li></ul>
<ul><li> Assist in checking up guest supplies, according to requisition and receiving supplies</li></ul>
<ul><li> To distribute card key, mobile and buggy and make sure that they will be returned after finish of work in good condition</li></ul>
<ul><li> To have daily room inspection and report any kind of damage to be repair</li></ul>
<ul><li> Responsible in turn down service and all the guest request</li></ul>
<ul><li> To check the following up of engineering report for repair the out of order room and make sure all done by daily room inspection</li></ul>

PUBLIC AREA
<ul><li> Responsible to the cleanliness of all public areas and back of the house</li></ul>
<ul><li> Check general condition in public area, pantry, stores and take action</li></ul>
<ul><li> Prepare daily HK Attendant assignment to their specific work area and instruct them to use equipment &amp; chemical correctly</li></ul>
<ul><li> Check &amp; inspect vacuum cleaners, buffing machines, buckets and all equipment&rsquo;s, ensure that all equipment are complete and in working condition</li></ul>
<ul><li> Assist in monthly inventory and daily checking of consumable items and chemical in public area stores and make sure that all supplies are in stock</li></ul>
<ul><li> Prepare daily assignment job for the Rm/PA Attendant under his responsibility</li></ul></div></div><div>
Qualifications<div>
QUALIFICATIONS: 

<ul><li> Minimum 2 years of experience in a supervisory housekeeping role, preferably in a luxury or wellness resort.</li></ul>
<ul><li> High school diploma or equivalent required; hospitality training or certification is a plus.</li></ul>
<ul><li> Strong communication and leadership skills.</li></ul>
<ul><li> Proficiency in English required; knowledge of Arabic is a plus.</li></ul>
<ul><li> Familiarity with housekeeping software or property management systems is an advantage.</li></ul>
<ul><li> Detail-oriented with a commitment to quality and guest service.</li></ul> 
 
PHYSICAL DEMANDS (IF ANY):
<ul><li> Requires extended periods of walking, standing, bending, and stair climbing throughout the shift.</li></ul>
<ul><li> Ability to lift or carry items up to 20 kg as needed.</li></ul>
<ul><li> Flexibility to work varied shifts, including weekends, holidays, and evenings.</li></ul> 
 
WORK ENVIRONMENT:
<ul><li> This role operates across indoor guest rooms, outdoor resort pathways, and public spaces within a luxury, wellness-focused environment.</li></ul>
<ul><li> Exposure to cleaning chemicals and equipment as part of daily responsibilities.</li></ul>
<ul><li> Fast-paced and physically active environment with a focus on mindfulness, attention to detail, and environmental sustainability.</li></ul></div></div></div>

HOUSEKEEPING SUPERVISOR

<div><div>Summary<div>
The Assistant Executive Housekeeper supports the Executive Housekeeper in overseeing the daily operations of the housekeeping department. This includes supervising housekeeping staff, maintaining cleanliness and hygiene standards in guest rooms and public areas, and ensuring excellent guest service. The role ensures that all cleaning and maintenance tasks are completed efficiently and up to brand and safety standards.
KEY RESPONSIBILITIES: 
Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues.
As Assistant Executive Housekeeper, you will need to: 
Strategy and Planning
The Assistant Executive Housekeeper to be handle all HK operation- Rooms and Public areas. Build good connection to all the department. Support to EHK for budget, HK project, Elevate the housekeeping standard and performance to track each and every team member.<div>
Supervision &amp; Leadership: 
<ul><li>Assist in managing housekeeping team including room attendants, public area attendants, and laundry staff.</li><li>Provide training, support, and performance feedback.</li><li>Ensure daily shift briefings and task assignments are clear and followed.</li></ul></div><div> 
Operational Oversight: 
<ul><li>Inspect guest rooms and public areas for cleanliness, order, and maintenance.</li><li>Maintain housekeeping supplies and inventories.</li><li>Coordinate with other departments such as Front Office and Engineering.</li></ul></div><div> 
Administrative Duties: 
<ul><li>Assist with scheduling staff and maintaining payroll records.</li><li>Help manage departmental budgets and cost control.</li><li>Prepare reports on room status, lost and found, and maintenance issues.</li></ul></div><div> 
Quality &amp; Compliance: 
<ul><li>Ensure adherence to hygiene, safety, and sanitation standards.</li><li>Participate in quality audits and implement corrective actions.</li><li>Support sustainability practices where applicable.</li></ul></div><div> 
Guest Satisfaction: 
<ul><li>Respond to guest complaints and special requests promptly and professionally.</li><li>Ensure room preparation aligns with guest expectations and hotel standards.</li></ul></div></div></div><div> 
Qualifications<div>
QUALIFICATIONS:<ul><li>Education:</li></ul>
Diploma or degree in Hospitality Management or related field preferred. 
<ul><li>Experience:</li></ul>
o 2&ndash;4 years of housekeeping experience in a supervisory role. 
o Experience in a hotel or resort setting strongly preferred. 
<ul><li>Skills:</li></ul>
o Strong leadership and interpersonal skills. 
o Good communication in English (additional languages are a plus). 
o Knowledge of housekeeping systems and property management software. 
o Attention to detail, organizational and time-management skills. 
________________________________________ 
PHYSICAL DEMANDS (IF ANY): 
<ul><li>Requires extended periods of walking, standing, bending, and stair climbing throughout the shift.</li><li>Ability to lift or carry items up to 25 kg as needed.</li><li>Flexibility to work varied shifts, including weekends, holidays, and evenings.</li></ul><div>
WORK ENVIRONMENT: 
<ul><li>Primarily indoors in a hotel/resort environment.</li><li>May involve working in guest rooms, corridors, laundry areas, and outdoor spaces (e.g., balconies).</li><li>Shift work, including weekends, holidays, and possible night shifts.</li><li>Fast-paced and physically active environment with a focus on mindfulness, attention to detail, and environmental sustainability.</li></ul></div></div></div></div>

ASSISTANT EXECUTIVE HOUSEKEEPER

Join Miraval The Red Sea and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Miraval The Red Sea

ABOUT_COMPANY

LAUNDRY MANAGER

HOUSEKEEPING SUPERVISOR

ASSISTANT EXECUTIVE HOUSEKEEPER