Qureos Mentor

Mitsubishi Heavy Industries America

<div></div><div><p><b>Mitsubishi Heavy Industries America, Inc. (MHIA) </b>is looking for a Customer Success, Engagement Solutions Analyst I to join our team. This is an onsite role based out of either our <b>Houston, TX </b>or<b> Maitland, FL </b>office.</p><br>
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<div><b>
ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):</b></div>
<div>
For over 130 years Mitsubishi Heavy Industries (MHI) Group&rsquo;s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers&rsquo; evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.</div><br>
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<div>
Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.</div><br>
<div>
</div><div><b>SCOPE</b></div>
<div>
The Customer Success &ndash; Engagement Solutions Analyst I is a client facing role responsible for Tier 1 and Tier 2 support and intake of inquiries, issues, and requests related to multiple HRIS platforms and related technology. This role acts as the first line of support, offering solutions for basic to moderately complex system issues while ensuring a positive customer experience. The Engagement Solutions Analyst I bridges the gap between general business needs and technical capabilities by translating user feedback into actionable input for the technical team.</div><br>
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<div><b>
The ideal candidate will be a proactive, client-focused problem solver with hands-on experience supporting HRIS platforms.</b></div><br>
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<div><b>
JOB RESPONSIBILITIES</b></div>
<ul>
<li>Provide timely and accurate solutions for general client inquiries by promptly troubleshooting and engaging with other team members, as needed, to ensure all client case tickets are resolved</li>
<li>Serve as the primary point of contact for Tier 1 and Tier 2 support for HRIS related issues, including user access, platform navigation, and transactional issues</li>
<li>Triage and route more complex or specialized issues to Tier 3 or technical teams as appropriate, providing context and impact assessment</li>
<li>Document user interactions, resolutions, and identified patterns to contribute to a general knowledge base</li>
<li>Collaborate with HR business partners and HRIS peers to support system-driven process improvements</li>
<li>Assist in system testing, validation, and rollout of updates or enhancements, particularly for changes that affect system end users</li>
<li>Maintain awareness of HR processes to effectively support users and guide them through available tools</li>
<li>Provide system training or user guidance for employees, HR staff, and managers, simplifying technical processes into business terminology</li>
<li>Ensure adherence to data governance standards and escalate data integrity concerns as needed</li>
<li>This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned</li></ul><br>
<div></div>
<div><b>
QUALIFICATIONS &amp; SKILLS</b></div>
<ul>
<li>Education Requirement: Bachelor&rsquo;s degree in human resources, Information Systems, Business Administration, or a related field or equivalent combination of education and experience</li>
<li>Experience: Minimum of two (2) years of experience in HRIS, HR operations, or similar technology end-user support role</li>
<li>Basic understanding of HRIS platforms such as UKG, Workday, Oracle, SAP SuccessFactors, ADP, etc.</li>
<li>Ability to translate business requests into technical requirements and vice versa</li>
<li>Experience supporting or training end users in a system or service enviornment</li></ul><br>
<div></div>
<div><b>
Preferred Qualifications:</b></div>
<ul>
<li>SuccessFactors experience preferred</li>
<li>UKG Pro WFM experience a plus</li>
<li>Familiarity with Japanese business culture is a plus</li>
<li>Experience working in a global, matrixed organization is preferred</li>
</ul>
<p><b>WORKING CONDITIONS:</b></p>
<ul>
<li>Travel %: 20%</li>
<li>Standard Monday through Friday work week. Weekend/late night work if applicable</li>
<li>Lifting/physical requirements: Regularly required to sit for long periods, stand, walk, talk, and/or hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds</li></ul><br>
<p></p>
<p><b>
Why Should You Apply?</b></p>
<ul>
<li>Excellent Wellness Benefits (Medical, Dental, Vision &amp; 401K Matching)</li>
<li>Company-provided STD and LTD
</li><li>Parental Leave</li>
<li>Company-Provided Life Insurance and AD&amp;D</li>
<li>Paid time off: vacation, sick leave (granted at the beginning of the year).
</li><li>15 holidays</li>
<li>Tuition Reimbursement Program</li>
<li>Behavioral health support</li></ul><br>
<p></p>
<p><i>
Applications are being accepted on an ongoing basis. This position will remain posted until filled. Applicants should apply via our internal or external</i> ( https://mhicareers.com/<i>) career sites.</i></p><br>
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</div><p><i>MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.</i></p><br>
<p></p>
<p><i>
#LI-Onsite</i></p></div><p></p>

Customer Success Engagement Solutions Analyst I

<div></div><div><div><b>Mitsubishi Heavy Industries America, Inc. (MHIA) </b>is looking for a <b>Customer Success -Technical Solutions Analyst II </b>to join our team. This role is onsite and based out of our<b> Houston, TX Headquarters in the Galleria district.</b></div><br>
<div></div>
<div><b>
ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):</b></div><br>
<div></div>
<div>
For over 130 years Mitsubishi Heavy Industries (MHI) Group&rsquo;s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers&rsquo; evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.</div><br>
<div></div>
<div>
Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.</div><br>
<div></div>
<div><b>
SCOPE:</b></div><br>
<div></div>
<div>
The Customer Success Technical Solutions Analyst II will create Human Resources Information System (HRIS) system integrations between existing platforms and ancillary systems, as well as provide ongoing integration maintenance and technical support. This highly technical role will be specifically involved in analysis, configuration, and documentation, requiring in-depth knowledge of data flowing through Application Programming Interfaces (API&rsquo;s) or other middleware platforms. It will also include integration between the HR and Payroll systems. Additionally, this position will contribute to the development of new and innovative ways to automate HR functions and processes, thereby enhancing efficiency through support for upgrades, testing, and other technical projects.</div><br>
<div></div>
<div>
The ideal candidate will have at least four (4) years of experience as an HRIS Analyst, Business Systems Analyst, or similar technical role.</div><br>
<div></div>
<div><b>
JOB RESPONSIBILITIES:</b></div><br>
<div></div>
<div><b>
System Management</b></div>
<ul>
<li>Support and maintain one or more HRIS platforms, with the flexibility to shift focus between systems.</li>
<li>Develop and upgrade integrations to and from multiple systems through various middleware software.</li>
<li>Analyze existing systems to identify integration points and gaps, design integration flows, and define data mapping requirements.</li>
<li>Support application configuration, add-on modules, upgrades, enhancements, and testing.</li>
<li>Support the design and configuration of seamless inbound and outbound data flows for multiple systems.</li>
<li>Maintain integration performance and maintenance schedules.</li>
<li>Partner with IT groups for integration change requests.</li>
<li>Manage Single Sign-On (SSO) setup and configuration.</li>
<li>Diagnose integration alerts and determine resolutions.</li>
<li>Collaborate with other HRIS teams for integration support.</li>
<li>Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures for HR to ensure efficient business processes.</li>
<li>Responsible for maintaining a thorough, efficient, and accurate HRIS database.</li>
<li>Analyze software releases to assess the impact of new features and ensure these align with organizational goals, improve efficiency, and don't disrupt existing processes or negatively impact employees.</li>
<li>Design and execute test plans for new integrations and system changes.</li>
<li>Validate data accuracy and functionality through user acceptance testing (UAT) and regression testing.</li></ul><br>
<div></div>
<div><b>
OTHER RESPONSABILITIES:</b></div>
<ul>
<li>Analyze business requirements to create accurate data mapping and transformation logic that supports seamless data exchange across systems.</li>
<li>Collaborate in a team environment and independently with vendors, business partners, and technology teams on projects, support activities, application development, and standardization.</li>
<li>Collaborate with stakeholders to document business processes and user flows and analyze input from product owners to create and design solutions to help solve business problems.</li>
<li>Supports the review of integration designs, test scripts, and documentation created by junior analysts to ensure consistency, accuracy, and alignment with standards.</li>
<li>Successfully assist in knowledge transfer to team members to equip them with the knowledge and tools.</li>
<li>Analyze HR processes and make recommendations for improvements using technology.</li>
<li>Work with the wider HRIS team and HR staff to consolidate data models and drive process decisions.</li>
<li>Find and resolve HRIS problems by comparing data from different sources to create solutions.</li>
<li>Creates and maintains process documentation and provides training to advanced users.</li></ul><br>
<div></div>
<div>
This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.</div><br>
<div></div>
<div><b>
QUALIFICATIONS &amp; SKILLS</b></div>
<ul>
<li>Education Requirement: A bachelor&rsquo;s degree in business administration, HR, Information Technology, Computer Science, or an equivalent combination of education/experience/certifications.</li>
<li>Experience: At least four (4) years of experience as an HRIS Analyst, Business Systems Analyst, or similar technical role.</li>
<li>Experience with SuccessFactors, UKG Pro Suite or other HRIS and Time and Labor systems.</li>
<li>Experience with complex system integrations across multiple systems and vendor platforms.</li>
<li>Understanding of SFTP, XML, JSON, and WSDL for data exchange.</li>
<li>Knowledge of programming languages like XSLT, SQL, and XML.</li>
<li>Write BI reports to create data analytics</li>
<li>Strong understanding of data structures, mapping, and transformation logic</li>
<li>Strong analytical skills that translate business requirements into technical/functional specifications.</li>
<li>Strong technical proficiency required, including Microsoft Office products.</li>
<li>Excellent written and verbal communication skills.</li></ul><br>
<div></div>
<div><b>
PREFERRED QUALIFICATIONS:</b></div>
<ul>
<div><ul><li>Having a strong foundation in Human Resources principles and data flows.</li></ul></div><br>
</ul>
<div></div><div><b>WORKING CONDITIONS:</b></div>
<ul>
<li>Travel: 10%</li>
<li>Weekend/late night work if applicable: Occasionally.</li>
<li>Lifting/physical requirements: Regularly required to sit, stand, walk, talk, and/or hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.</li></ul><br>
<div></div>
<div><b>
Why Should You Apply?</b></div>
<ul>
<li>Excellent Benefits (Medical, Dental, Vision &amp; 401K Matching)</li>
<li>Excellent growth and advancement opportunities</li>
<li>Paid vacation, sick time and 15 holidays</li>
<li>Committed to quality products and services.</li>
<li>Great working environment and culture</li></ul><br>
<div></div>
<div><i>
MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.</i></div><br>
<div></div>
<div><i>
#LI-Onsite</i></div></div><div></div>

Customer Success -Technical Solutions Analyst II

Join Mitsubishi Heavy Industries America and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mitsubishi Heavy Industries America

ABOUT_COMPANY

Customer Success Engagement Solutions Analyst I

Customer Success -Technical Solutions Analyst II