Qureos Mentor

MKS Instruments

<div>A Day in Your Life at MKS:
As IT Support for Global Service Desk, you will partner with IT Shared Services to provide remote support for all IT requirements, incidents and queries. In this role, you will report to the Lead GSD.
You Will Make an Impact By:<ul><li>
Technical Support: Provide timely and effective technical support to global internal users, resolving hardware, software, and network issues.</li><li>
Ticket Management: Monitor and manage helpdesk tickets, ensuring all incidents and requests are logged, prioritized, and resolved within established timelines.</li><li>
User Training: Conduct training sessions and create documentation to help users understand and utilize IT systems effectively.</li><li>
System Monitoring: Continuously monitor IT systems and infrastructure to identify potential issues and ensure optimal performance.</li><li>
Escalation: Collaborate with other IT teams and escalate complex issues to specialized teams when necessary, ensuring a seamless resolution process.</li><li>
Customer Service: Maintain a high level of customer service by effectively communicating with users, understanding their needs, and providing solutions that meet or exceed their expectations.</li></ul>
Skills You Bring:<ul><li>
Level of Formal Education: Graduate with a Post Graduate Diploma in Computer Applications (PGDCA) or a Diploma in Computer Hardware and Software.</li><li>
Experience: A minimum of 3+ years of job-related work experience in IT support or helpdesk roles.</li><li>
Windows Operating System: Proven experience and proficiency in troubleshooting and managing Windows operating systems.</li><li>
Active Directory: Hands-on experience with Active Directory, including user management, group policies, and security settings.</li><li>
Ticketing System: Extensive experience with ticketing systems, ensuring efficient logging, prioritization, and resolution of IT issues.</li><li>
Technical Troubleshooting: Strong technical troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems.</li><li>
Customer Service: Excellent customer service skills, with the ability to communicate effectively and empathetically with users.</li><li>
Team Collaboration: Experience in collaborating with cross-functional teams to ensure seamless support and issue resolution.</li><li>
Documentation: Proficient in creating and maintaining clear, comprehensive documentation for processes and procedures.</li><li>
Communication Skills: Ability to clearly understand and convey technical information through reading, writing, and speaking, ensuring that both technical and non-technical users can accurately receive and comprehend the support provided.</li></ul>
Preferred Skills:
<ul><li>ITIL certification</li><li>
Microsoft Intune</li><li>
Service Now</li></ul>
#LI-MK1
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (&ldquo;MKS&rdquo;) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role</div>

IT Support Professional for Global Service Desk

<div>A Day in Your Life at MKS:
You will partner internally with Facility management company, HSEQS, R &amp; D leaders and finance for routine activities.
Externally, you will communicate with &ndash; DHBVNL, HSIDC, HCG and contactors
You Will Make an impact by:<ul><li>
The position is responsible for complete Facility Management of ADC Building to ensure efficient, economical, and safe management of building assets. The incumbent should have a good understanding of Electricality, NBC, Firefighting &amp; Pollution Control Board regulation</li><li>
The incumbent may have to work in shifts and during off hours / holidays</li><li>
Travel Requirements: Up to 10% of Travel is required</li></ul>
Skills You Bring:<ul><li>
Level of formal education: Bachelor&rsquo;s degree in electrical, Civil or mechanical engineering</li><li>
Years of job-related work experience: 7 &ndash; 10 years of experience in similar industry including 3 years in a supervisory capacity</li><li>
Technical / Engineering skills -<ul><li>
Electrical<ul><li>
Knowledge of LT Panel, SLD, control wiring, AMF Panel, ACBs, HT VCB &amp; various safeties.</li><li>
Knowledge of Power bill interpretation (TOD billing, PF effects, rates variations due to contract demand / MDI)</li><li>
Knowledge of PLC, BMS, Access control &amp; Fire detection /PA system</li></ul></li><li>
HVAC
<ul><li>Understanding of operation &amp; maintenance of water cooled &amp; air-cooled chillers</li><li>
Functioning of condenser, cooling towers, AHU, TFA, air extraction system &amp; scrubbers</li><li>
Good knowledge of air quality management in hazardous areas like chemical fumes &amp; use of scrubbers</li></ul></li></ul></li></ul><ul><li>
Fire Fighting<ul><li>
Setting, adjustment &amp; programming of fire alarm panel and PA system</li><li>
Working principle, functioning &amp; maintenance of hydrant, sprinkler &amp; jockey pumps with automation</li><li>
Good understanding of cause &amp; effect of various material of fire (fire triangle)</li></ul></li><li>
Civil
<ul><li>Basic understanding of HSIDC rules &amp; regulations</li><li>
Reading of basic layout drawings prepared by Architect / consultant &amp; interpretation w.r.t. NBC regulations</li><li>
Preparation of small project BOQs &amp; management of interior, civil work, clean room or MEP related work</li></ul></li><li>
Water Treatment plant<ul><li>
Good understanding of WWT/STP/ DI plant maintenance</li><li>
Knowledge of the occupational hazards in wastewater treatment plants and safety measures to be implemented.</li><li>
Ability to operate, recognize needed repairs, maintain equipment used in the wastewater treatment process.</li></ul></li><li>
Chemical processes
<ul><li>Should understand chemical compatibility chart (resistance of materials when exposed to different substances)</li><li>
Use of various piping materials for chemical transfer (PPR, PVDF, PVC, PP, SS, titanium et</li></ul></li></ul>
Preferred Skills:<ul><li>
Working knowledge of SAP, Ariba, SAP-PM and TPM</li><li>
Knowledge of ISO 9001, 14001, 45001</li><li>
Working knowledge of AutoCAD, Jira or Oracle Primavera</li><li>
Ability to read and interpret engineering specifications and drawings pertaining to plant expansions and improvements</li></ul>
Behavioral Skills:
<ul><li>Proactively identifies emerging problems in existing systems &amp; initiates systemic actions to address the task in hand</li><li>
Is confident &amp; passionate about their own solution and involves relevant people for expeditious completion of task</li><li>
Articulates in a simple language, yet is thoughtful and fact-oriented; tone is energetic &amp; warm</li></ul>
Supervisory Scope: (Optional)<ul><li>
Reporting Relationships: 20 to 25 contractual workers</li><li>
Financial Responsibilities: Managing departmental budget in consultation with Head - Facility Maintenance (India)</li></ul>
Physical Demands and Working Conditions:<ul><li>
Physically fit to move with weight of up to 50 lbs &amp; willing to undergo medical test if required</li><li>
Ability to remain in a stationary position for 20% of the time</li><li>
Operates in a laboratory/manufacturing environment</li><li>
Constantly interacts with specialized equipment and machinery</li><li>
Occasional exposure to chemicals and fumes may occur; adherence to safety guidelines is mandatory</li><li>
Should be able to work in noisy area with PPEs</li><li>
Ability to wear &amp; use respirator or other artificial breathing apparatus</li></ul>
#LI-MK1
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (&ldquo;MKS&rdquo;) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role</div>

Assistant Manager Facility Management

Join MKS Instruments and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MKS Instruments

ABOUT_COMPANY

IT Support Professional for Global Service Desk

Assistant Manager Facility Management