Qureos Mentor

mobica.

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 Job Purpose:
 
 
 
 
 
 The Delivery Department Manager is responsible for planning, organizing, and supervising all delivery operations to ensure the timely and accurate delivery of Mobica&rsquo;s products to customers. This role ensures high customer satisfaction, cost efficiency, and coordination between internal departments and external logistics partners.
 
 
 Key Responsibilities:
 
 
 &bull; Manage and oversee the full delivery process from dispatch to customer handover.
 
 
 &bull; Plan delivery schedules based on project timelines and customer priorities.
 
 
 &bull; Coordinate with production, warehouse, sales, and installation teams to ensure smooth workflow and on-time delivery.
 
 
 &bull; Monitor fleet performance, vehicle utilization, and maintenance schedules.
 
 
 &bull; Ensure all delivery documentation (delivery notes, invoices, customer receipts, etc.) is accurate and properly filed.
 
 
 &bull; Supervise and guide delivery supervisors, drivers, and logistics staff.
 
 
 &bull; Handle escalations or delivery-related customer complaints professionally and promptly.
 
 
 &bull; Track key delivery KPIs (on-time rate, delivery cost per order, customer satisfaction, etc.) and prepare regular performance reports.
 
 
 &bull; Optimize delivery routes and logistics processes to improve efficiency and reduce costs.
 
 
 &bull; Ensure compliance with company policies, safety regulations, and transport laws.
 
 
 &bull; Support continuous improvement initiatives within the delivery and logistics function.
 
 
 Qualifications &amp; Experience:
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or related field.
 
 
 &bull; 7+ years of experience in logistics or delivery operations, preferably in furniture or manufacturing industries.
 
 
 &bull; Strong leadership and team management skills.
 
 
 &bull; Excellent planning, problem-solving, and communication abilities.
 
 
 &bull; Proficiency in MS Office and ERP/logistics management systems.
 
 
 Key Competencies:
 
 
 &bull; Strong organizational and coordination skills.
 
 
 &bull; Customer-oriented mindset.
 
 
 &bull; High attention to detail and quality standards.
 
 
 &bull; Ability to work under pressure and meet tight deadlines.
 
 
 &bull; Analytical thinking and process improvement approach.
 
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Fleet Manager

Join mobica. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

mobica.

ABOUT_COMPANY

Fleet Manager