Qureos Mentor

ModSquad

<div><h1 class="jobSectionHeader">We Could Use Someone Like You in Our Crew.
</h1>Our client, a leading telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston, is seeking Tier 2 Technical Support Mods to join their tech support team. 
 
This role is suited for tech-savvy professionals who can troubleshoot issues quickly, follow clear procedures, and communicate effectively with customers through phones and emails . Mods will monitor automated alerts, escalate outages within 15 minutes, and provide consistent, reliable support during service disruptions. 
<div> 
Hours of Operation:
 
<ul><li>Monday&ndash;Friday: 12:00 a.m.&ndash;6:00 a.m., 3:30 p.m.&ndash;12:00 a.m.
</li><li>Weekends &amp; US Holidays: 24-hour coverage
</li></ul>Commitment: 15 hours per week, 90 days
 
Orientation: ASAP (4 hours self-paced + 5&ndash;6 hours shadowing)
 
Availability Requirement: Must be available to work on US Holidays
</div>What You&rsquo;ll Do:
<ul><li>Handle Tier 2 customer support through calls and emails
</li><li>Troubleshoot technical issues independently and efficiently
</li><li>Monitor network alerts and escalate outages within 15 minutes
</li><li>Follow outage protocols and understand escalation procedures
</li><li>Manage approximately 4 calls per day and 4&ndash;5 tickets per hour during busy periods
</li><li>Conduct your own research when necessary, especially during outages
</li><li>Multitask across multiple systems, tabs, and tools
</li><li>Maintain composure and professionalism during high-pressure situations
</li><li>Communicate clearly and provide accurate, detailed support
</li></ul>What We&rsquo;re Looking For:
<ul><li>Strong technical troubleshooting skills
</li><li>Excellent written and spoken English communication
</li><li>Strong call-control skills and ability to calm irate customers
</li><li>Ability to work under pressure, especially during major outages
</li><li>High attention to detail and strong multitasking ability
</li><li>Proactive in researching information and understanding protocols
</li><li>Prior experience in Tier 2 or complex technical support preferred
</li><li>Reliable, organized, and capable of independent problem-solving
</li><li>Must complete a grammar screen, including a live writing sample
</li><li>Must be available for weekend work and all US Holidays</li></ul></div>

High-speed Fiber Internet Company - T2 Technical Support -01/2026

<div><h1 class="jobSectionHeader">We Could Use Someone Like You in Our Crew.
</h1>ModSquad is seeking detail-oriented Audio Content Evaluators to review and assess music, podcasts, and audiobooks for global audiences.
As a member of this team, you&rsquo;ll apply your language expertise, cultural knowledge, and understanding of audio streaming experiences to interpret user intent, evaluate content relevance, and deliver accurate, thoughtful annotations. This position requires comfort with nuance, strong research skills, and the ability to adapt quickly as project types and priorities change.
Responsibilities
<ul><li>Evaluate and annotate audio content and search scenarios with accuracy and cultural awareness
</li><li>Interpret user intent from queries and listening contexts
</li><li>Research and validate information to support high-quality evaluations
</li><li>Apply detailed guidelines consistently while exercising sound judgment
</li><li>Clearly document insights and questions in English
</li><li>Meet 1 - 2 week annotation deadlines across rotating project types
</li><li>Incorporate feedback and escalate issues when appropriate
</li></ul>Skills &amp; Qualifications
<ul><li>Strong English communication skills (written and verbal)
</li><li>Deep familiarity with regional music, podcasts, and audiobooks
</li><li>Comfortable navigating audio streaming platforms on desktop and mobile
</li><li>Annotation or rating experience, including subjective evaluations
</li><li>Strong attention to detail and commitment to accuracy
</li><li>Proficient with Google Workspace (especially Sheets) and web-based tools
</li><li>Reliable, adaptable, and open to feedback
</li></ul>Workspace Requirements
<ul><li>Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia or Tahoe
</li><li>Willingness to install ModSquad security systems on computer and mobile phone
</li><li>Stable broadband internet (50 Mbps or higher)
</li><li>8 GB RAM or greater
</li><li>Dual monitors highly recommended
</li></ul>Please note: A Chromebook is not sufficient for ModSquad projects.
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren&rsquo;t at liberty to talk about. We support over 50 languages in more than 90 countries. We&rsquo;re primarily a remote company so you&rsquo;ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you&rsquo;ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.</div>

Remote Bilingual Annotation - Arabic/English - 01/2026

Join ModSquad and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ModSquad

ABOUT_COMPANY

High-speed Fiber Internet Company - T2 Technical Support -01/2026

Remote Bilingual Annotation - Arabic/English - 01/2026