Qureos Mentor

ModSquad

<div><h1 class="jobSectionHeader">We Could Use Someone Like You in Our Crew.
</h1>Are you a skilled moderator who&rsquo;s passionate about protecting youth communities? Do you thrive in the digital world and love supporting vibrant online communities for some of the world&rsquo;s most beloved brands? If so, we want you to join our talented network!
As a Content Moderator, you will monitor interactions across social platforms to keep communities safe and respectful including:
<ul><li>Monitoring activity: Keeping an eye on comments, messages, mentions, and posts to ensure the community stays active and on-topic.
</li><li>Enforcing guidelines: Applying community standards by removing inappropriate, offensive, or spam content.
</li><li>Escalating issues: Identifying and flagging sensitive concerns, customer complaints, or potential crises for the appropriate teams to address.
</li><li>Gathering insights: Tracking trends, frequently asked questions, or common complaints that can help improve user experience.
</li></ul>Workspace Requirements:
<ul><li>A dedicated laptop or desktop computer running Windows 11 or above
</li><li>Stable broadband internet connection of 25 MBPS or greater
</li><li>8 GB RAM or better
</li><li>Must be willing to download and install ModSquad security systems on your computer and mobile phone
</li><li>Must be willing to undergo a background check and verify your identity
</li></ul>About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren&rsquo;t at liberty to talk about. We support over 50 languages in more than 90 countries. We&rsquo;re primarily a remote company so you&rsquo;ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you&rsquo;ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.</div>

Remote Content Moderation - Youth Communities

<div><h1 class="jobSectionHeader">We Could Use Someone Like You in Our Crew.
</h1><div><div>ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.
As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Turkish and English .
Please note: All qualified applicants will have to complete language assessments in Turkish and English.
</div><div>Orientation Hours (Pacific Time):
40 hours per week are required for the 8-week orientation period.
<ul><li>Orientation phase 1 : 4 weeks, 4 AM - 1PM
</li><li>Orientation phase 2 : 4 weeks, self-scheduled during available production hours
</li></ul>Available Production Hours (Pacific Time):
<ul><li>Daily, 24/7
</li></ul>Project Commitments:
<ul><li>25 hours per week
</li><li>12 hours are required on Saturday and/or Sunday
</li><li>180 days (as needed by ModSquad)
</li></ul>Need help figuring out the time difference? Check out World Time Buddy ! Just set Sacramento, California as your starting point, then add your location to easily convert Orientation, Nesting, and Production hours to your local time.
</div><div><div>Who Are You?
<ul><li>You&rsquo;re passionate about creating personalized, memorable experiences for every customer.
</li><li>You thrive on delivering top-tier customer support and can swiftly spot and solve any issues that come your way.
</li><li>You&rsquo;ve got experience providing support through inbound messaging and know how to keep cool under pressure.
</li><li>You've handled 3-5 simultaneous chats in previous roles .
</li><li>You're fluent in Turkish and English , with professional-level communication skills in both.
</li></ul></div></div><div><div>Workspace Requirements:
<ul><li>A dedicated laptop or desktop computer running Windows 10 or newer
</li><li>Willingness to install ModSquad security software and a 2FA app on your mobile device
</li><li>Access to a webcam or a smartphone capable of capturing clear photos
</li><li>A stable broadband internet connection with a minimum speed of 25 Mbps
</li><li>At least 8 GB of RAM (more is always better!)
</li><li>Dual monitors are strongly recommended for optimal workflow and multitasking
</li></ul></div></div><div>Please note: A Chromebook is not sufficient for ModSquad projects
</div>About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren&rsquo;t at liberty to talk about. We support over 50 languages in more than 90 countries. We&rsquo;re primarily a remote company so you&rsquo;ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you&rsquo;ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.</div></div>

Remote Bilingual Customer Support (Turkish/English) - Music Streaming - 10/2025

Join ModSquad and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ModSquad

ABOUT_COMPANY

Remote Content Moderation - Youth Communities

Remote Bilingual Customer Support (Turkish/English) - Music Streaming - 10/2025