Qureos Mentor

Mohegan Sun

<div>JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE
Position Summary:
This position is responsible for welcoming, seating and presenting menus to guests according to department policies and procedures.
Primary Duties and Responsibilities: includes but not limited to:<div><ul><li>
Coordinates all guest seating in accordance with proper station rotation</li><li>
Observes tables and keeps track of clean, dirty and occupied tables</li><li>
Takes guest information and quotes accurate wait time or maintains an orderly line, depending upon specific restaurant procedures, when tables are not immediately available</li><li>
Answers phones, assists guests and takes messages as needed</li><li>
Answers guest questions concerning restaurant concepts, menus and directions to and from various points</li><li>
Interacts with all exiting outlet guests to thank them and solicit comments</li></ul></div>
Secondary Duties and Responsibilities:<div><ul><li>
Cleans and organizes the host area and ensures menus are stocked and are in presentable condition</li><li>
Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet</li><li>
Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events</li><li>
Performs other related duties, as needed</li></ul></div>
Minimum Education and Qualifications:<div><ul><li>
Previous guest service experience</li><li>
Must be able to read, write and determine wait times based upon procedures</li><li>
Must be able to visually scan the restaurant for clean, unoccupied tables</li></ul></div>
Competencies: Incumbent will master the following competencies while in this position:<div><ul><li>
Strong written and verbal communication skills</li><li>
Strong organizational and multi-tasking skills</li><li>
Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs</li><li>
Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures</li><li>
Property wide knowledge of Mohegan Sun for the purposes of assisting guests</li><li>
Thorough understanding of ProHost seating system</li></ul></div>
Training Requirements:<div><ul><li>
Outlet-specific standard operating procedures</li><li>
SMART alcohol awareness</li></ul></div>
Physical Demands and Work Environment:<div><ul><li>
Must be able to stand during an entire shift</li><li>
Must be able to reach, bend and stoop for extended periods of time</li><li>
Must be able to work in a fast paced environment with frequent interruptions</li><li>
Must be able to work various shifts and flexible hours</li></ul></div>
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
.
Mohegan Sun practices Native American Preference in hiring. &quot;Native American&quot; means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.</div>

Restaurant Host - Tuscany

<div>JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE
Position Summary:<div>
This position is responsible for guiding guests to appropriate table as directed by the ma&icirc;tre d&rsquo;. Interacting with the restaurant guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.</div>
Primary Duties and Responsibilities: includes but not limited to:<div><ul><li>
Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.</li><li>
Anticipates and accommodates needs of the guest.</li><li>
Maintains the general cleanliness and orderliness of the entrance area.</li><li>
Complies with Department of Health and company sanitation standards.</li><li>
Actively takes and processes reservations for guests.</li><li>
Assists with incoming calls and answering questions from guests.</li><li>
Checks guests &rsquo;coats and other belongings (where applicable).</li><li>
Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management, including:</li><li>
Ensures that all appropriate menus are printed and ready for service.</li><li>
Makes sure all menu books are organized with current menus.</li><li>
Collects menus throughout venue during shift.</li><li>
Performs opening side-work as prescribed.</li><li>
Performs closing side-work as prescribed.</li><li>
Reports all breakage, damage of equipment or furniture immediately to management.</li><li>
Attends and participates in daily pre-service meetings.</li></ul></div>
Secondary Duties and Responsibilities:<div><ul><li>
Participates in any training sessions or departmental meetings.</li><li>
Learn by listening, observing other team members and sharing knowledge while leading by example.</li><li>
Portrays a positive and professional attitude.</li><li>
Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.</li><li>
Works as part of a team and provides help and support to all fellow team members.</li></ul></div>
Minimum Education and Qualifications:<div><ul><li>
Previous hospitality experience.</li><li>
Previous host experience.</li><li>
Experience in a high-volume restaurant/nightclub/lounge.</li></ul></div>
Competencies: Incumbent will master the following competencies while in this position: 
<div><ul><li>Knowledge of Mohegan Sun corporate and department policies and procedures</li></ul></div>
Training Requirements:<div><ul><li>
Tao Group Hospitality in-venue host training.</li></ul></div>
Physical Demands and Work Environment:<div><ul><li>
Must be able to stand, lift and bend for extended periods of time.</li><li>
Must be able to bend and lift to 50 lbs.</li><li>
Role may include job duties or tasks requiring repetitive motion.</li><li>
Exposure to hot kitchen elements or cleaning materials.</li><li>
Must be able to work and remain focused in a fast-paced and ever-changing environment.</li><li>
Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays</li></ul></div>
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
.
Mohegan Sun practices Native American Preference in hiring. &quot;Native American&quot; means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.</div>

Host - TAO

<div>JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE
Position Summary:
This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service.
Primary Duties and Responsibilities: includes but not limited to:<div><ul><li>
Takes guest&rsquo;s orders and accurately enters them into the point of sale (POS) system</li><li>
Actively up-sells products and uses endorsements at all appropriate service opportunities</li><li>
Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of service</li><li>
Handles all payments accurately per established check tendering procedures</li><li>
Prepares and breaks down wait stations in accordance with dining room standards</li><li>
Completes side work and maintains shift responsibilities</li><li>
In the hotel, delivers food and beverage to guest&rsquo;s room, per established steps of service</li><li>
Removes trays and tables from rooms and hotel tower</li></ul></div>
Secondary Duties and Responsibilities:<div><ul><li>
Assists in maintaining the cleanliness of the outlet</li><li>
Assists in arranging room and setting tables on a shift-to-shift basis as well as for special events</li><li>
Performs opening and closing duties</li></ul></div>
Minimum Education and Qualifications:<div><ul><li>
Previous guest service experience</li></ul></div>
Competencies: Incumbent will master the following competencies while in this position:<div><ul><li>
Excellent written and verbal communication skills</li><li>
Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs</li><li>
Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques</li><li>
Skilled in proper tray handling</li><li>
Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry</li><li>
Good understanding of food preparation and cooking techniques</li><li>
Thorough point of sale system knowledge</li><li>
Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures</li></ul></div>
Training Requirements:<div><ul><li>
Outlet-specific standard operating procedures</li><li>
SMART alcohol awareness</li></ul></div>
Physical Demands and Work Environment:<div><ul><li>
Must be able to stand and walk for extended periods of time</li><li>
Must be able to bend and lift full trays up to 50 lbs.</li><li>
Must be able to work in a fast paced environment with frequent interruptions</li><li>
Must be able to work various shifts and flexible hours</li></ul></div>
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
.
Mohegan Sun practices Native American Preference in hiring. &quot;Native American&quot; means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.</div>

Food Server - Room Service

<div>JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE
Position Summary:
This position is responsible for serving alcoholic and non-alcoholic beverages to guests according to department policies, procedures and steps of service.
Primary Duties and Responsibilities: includes but not limited to:<div><ul><li>
Responsible for the handling of payment in cash outlets, per established check tendering procedures</li><li>
Clears glassware, ashtrays and debris in assigned pit area</li><li>
Consistently applies knowledge of all legal beverage service guidelines</li></ul></div>
Secondary Duties and Responsibilities:<div><ul><li>
Maintains a clean and sanitary work environment, according to department policies and procedures</li><li>
Advises and assists guests in beverage selections</li></ul></div>
Minimum Education and Qualifications:<div><ul><li>
Previous experience with serving cocktails or as a waiter or waitress or comparable customer service related job</li></ul></div>
Competencies: Incumbent will master the following competencies while in this position:<div><ul><li>
Good written and verbal communication skills</li><li>
Strong organizational and multi-tasking skills</li><li>
Excellent knowledge of spirits, beer, wine, glassware, garnishes and all beverage service techniques</li><li>
Knowledge of drinks and recipes and ability to use endorsements at appropriate service opportunities</li><li>
Skills in proper tray preparation and handling</li><li>
Proficiency in ordering beverages utilizing the proper established call order</li><li>
Ability to adapt to new industry technology</li><li>
Excellent knowledge of the overall property and gaming floor</li><li>
Excellent knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures</li></ul></div>
Training Requirements:<div><ul><li>
Outlet-specific standard operating procedures</li><li>
SMART alcohol awareness</li><li>
Established Beverage Server training and shadowing program</li></ul></div>
Physical Demands and Work Environment:<div><ul><li>
Must be able to stand and walk large areas for an entire shift</li><li>
Must be able to bend and lift full beverage trays of up to 25 lbs.</li><li>
Must be able to work in a fast paced environment with frequent interruptions</li><li>
Must be able to work various shifts and flexible hours</li></ul></div>
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
.
Mohegan Sun practices Native American Preference in hiring. &quot;Native American&quot; means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.</div>

Beverage Server - Casino Service

<div>JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE
Position Summary:<div>
This position will be responsible for the creative ideation that supports the CT Sun brand and business goals, resulting in effective storytelling that engages existing and draws in new fans, ultimately supporting revenue streams. This position will have a team of creators that feed social media, in-arena, and broadcast content, establishing consistent narratives and style but customized for each medium.</div>
Primary Duties and Responsibilities: includes but not limited to:<div><ul><li>
Assist in planning and implementing annual creative video services to support player amplification, team milestones as well as revenue and community initiatives.</li><li>
Support comprehensive strategic video content plan across all mediums (social media, in-game, broadcast) in support of the overarching brand strategy, also ensuring that all brand standards and guidelines are adhered to.</li><li>
Oversee the development of video content that includes but is not limited to long/short form, photography, vlogs, podcasts, written (long/short form), data visualization, presentation templates and any new method of content.</li><li>
Create process and communication for all outsourced content services including workload and asset management for all Sun videos</li><li>
Ensure brand identity is consistent across all expressions of the brand.</li><li>
Collaborate with other departments share vision and create better stories.</li><li>
Create an environment that is open to creative flow, inspiring, and results in frequent ideation and brainstorming sessions in person or on sharing tools</li><li>
Responsible for pre-production planning, scheduling, ideation equipment management, filming, editing and archiving footage</li></ul></div>
Secondary Duties and Responsibilities:<div><ul><li>
Stay informed of new equipment and technology, in addition to new shooting and creative techniques for development of engaging content in and out of the arena</li><li>
Lead a team of in-house creatives providing skills-based growth opportunities for video editing and graphics design staff</li></ul></div>
Minimum Education and Qualifications:<div><ul><li>
Bachelor&rsquo;s degree in communications, graphic design, the arts or another related field</li><li>
3+ years of experience in content creation preferably with a sports organization</li><li>
Experience working with video and production teams</li><li>
Creative eye with ability to communicate vision</li><li>
Leadership and culture-building capabilities</li><li>
Sharp attention to detail and ability to meet deadlines</li><li>
Master in presentation tools such as: Adobe Illustrator, Microsoft PP, Google Slides and Prezi. Must be able to use those skills to build out - formal creative decks, art direction boards (for graphic designers), video boards (for video and vfx teams).</li><li>
Must understand each job on a production set, the differences and the specific needs pertaining to pacific shoots.</li><li>
Must have a masterly level of understanding camera lens selection specifically pertaining to anamorphic styles as well</li><li>
Must be able to understand equipment needed for each shoot to rent</li><li>
Understanding of music licensing and legal compliance</li><li>
Must have mastery level skills in the following programs: Adobe Premiere Pro, Adobe After Effects, Adobe Rush, Final Cut Pro, AVID Media Composer, Davinci Resolve</li><li>
In lieu of a degree and previously mentioned experience, 6 years of experience in content/production</li></ul></div>
Competencies: Incumbent will master the following competencies while in this position:<div><ul><li>
Knowledge of Mohegan Sun corporate and department policies and procedures</li><li>
Effective utilization of Mohegan Sun Evaluation programs</li><li>
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment</li></ul></div>
Training Requirements:<div><ul><li>
Excellent knowledge of Trello, MilaNote, Mohegan Sun&rsquo;s Time &amp; Attendance and Manager Self Service systems</li><li>
Knowledge of Mohegan Sun budget planning and analysis process and procedures</li><li>
Mohegan Sun CER and purchasing procedures</li></ul></div> 
Physical Demands and Work Environment:<div><ul><li>
Office work environment</li><li>
Overnight travel may be required</li><li>
Must be able to work various shifts and flexible hours</li></ul></div>
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
.
Mohegan Sun practices Native American Preference in hiring. &quot;Native American&quot; means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.</div>

Video Content Supervisor